Activating Logout Override - Avaya 9621G User Manual

Call Center Agent operations
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Manual In using the up or down navigation arrows.
Result
The Manual and Available icons appear on the Agent Status line.

Activating Logout Override

About this task
If configured by your system administrator, the system automatically logs you out at a
predefined time. If you need to continue working after your scheduled time, use the Logout
Override feature to disable the automatic logging out.
Note:
You must enable the Logout Override feature before your specified logout time.
If you are active on a call and you have reached the predefined logout time set by your
administrator, you hear a beeping sound to indicate logout is pending. You can request
logout override while on the call; the beeping ceases, and you will stay logged in after the
call is released.
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Logout Override using the up or down navigation
Result
The Logout Override icon (
predefined logout time is reached.
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26 Avaya one-X Deskphone SIP Call Center Agent 9621G and 9641G User Guide
arrows.
) appears on the Top Line Display if activated before the
Comments? infodev@avaya.com
Augut 2012