Viewing Vu Stats - Avaya 9621G User Manual

Call Center Deskphone operations
2. From the Features list, tap Queue Stats using the up or down navigation arrows.
Result
The Queue Stats are displayed on the Agent Information line.
If VuStats is active when you press the Queue Stats feature, the Deskphone deactivates the
VuStats session when Queue Stats are received and the Agent information line is overwritten
with the Queue Stats information.
Note:
In addition to the above information displayed by tapping a Queue Stats feature button, the
Deskphone also displays icons associated with the feature button, based on queue statistics
received from CC Elite, which are associated with the skill assigned to the Queue Stats
feature button.
If there is at least one call in the skill queue, the feature lamp state turns solid. If the
configured threshold for the number of calls in queue has been reached, the appropriate
icon is displayed (
the appropriate icon is displayed (
reached, the feature lamp state displays the flutter state.

Viewing Vu Stats

About this task
The VuStats feature allows the Deskphone to display specific reporting details, such as
information related to VDNs, Skills, Trunks, or Agents.
The format of the information that the Deskphone displays depends on how your system
administrator has administered the format number associated with the feature button. Format
numbers supported are 1 to 50. This information is displayed on the Agent Information Line.
If the information exceeds one line, select the Agent Information Line by tapping it, and use
the All soft key to view the full VuStats information. It is important to note that if the current
format number is linked to another format number through format number configuration, then
a Next soft key would be displayed when the Agent Information Line is selected while VuStats
is being displayed. Use Next to view the VuStats information associated with the next format
number. Use ExitVu on the Agent Information Line to deactivate the VuStats session
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Vu Stats using the up or down navigation arrows.
3. Tap the VuStats information displayed on the Agent Information line.
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30 Avaya one-X Deskphone SIP Call Center Agent 9621G and 9641G User Guide
). If the configured threshold for the oldest call in queue is reached,
). When either of the threshold conditions are
Comments? infodev@avaya.com
Augut 2012