Logging Out As An Agent; Activating After Call Work - Avaya 9621G User Manual

Upon log in, your agent state is Aux Work and you do not have a work mode assigned. You
must select a work mode to become available.
Upon successful login, the Agent Login feature toggles to the Agent Logout feature.
Note:
If you enter an incorrect password, you hear an error beep and the following error message
shows on the display: "Incorrect Login information— Try Again".

Logging out as an agent

Before you begin
Your system administrator can configure Reason Codes as "Forced" which means a Reason
Code must be entered upon Agent Log Out. Speak to your system administrator or supervisor
for more information about the Reason Codes your system uses.
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Agent Logout using the up or down navigation
3. If configured by your system administrator, enter the Reason Code for logout.
4. Tap Enter.
Result
Upon successful logout, the Agent Logout feature toggles to the Agent Login feature.

Activating After Call Work

About this task
You can activate After Call Work at any time while you are logged in as an agent. If After Call
Work is activated while on a call, the phone indicates it is pending After Call Work until after
your active call is released.
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap After Call Work using the up or down navigation
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Avaya one-X Deskphone SIP Call Center Agent 9621G and 9641G User Guide
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Logging out as an agent
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