About Call Center Agent Phone Screen - Avaya 9621G User Manual

Introduction to the Avaya Call Center agent deskphones
• The Agent Greetings feature is supported by H.323 deskphones, but is currently not
available for the 96x1 SIP deskphones. The feature is supported only with phones that
use the Avaya one-X
• Call Center features, such as login and logout, function differently with SIP using the
advanced capabilities of the SIP architecture.
• If collected digits are available for a call, they appear on the Agent Status line
automatically on the SIP deskphones. No action is required on your part.

About Call Center Agent Phone screen

Your Phone screen displays information about your phone and agent settings as well as
information about calls.
What is displayed on your Phone screen is dependent on the phone model and what has been
configured for your system by your system administrator.
No.
1 Top Line Display
2 Agent Status Line Displays agent information, such as work mode and state, and
3 Agent Information
Line
®
8 Avaya one-X Deskphone SIP Call Center Agent 9621G and 9641G User Guide
®
Deskphone H.323 application.
Name
Displays date and time and set information.
when provided, collected digits.
If collected digits are available with the call, they are displayed
without any action on your part.
If User-to-User Information (UUI) is associated with the call, it is
displayed here when you press the UUI Info button.
Displays Vu Stats information when you press the Vu Stats
button.
Comments? infodev@avaya.com
Description
Augut 2012