Logging In As An Agent - Avaya 9621G User Manual

Call Center Agent operations

Logging in as an agent

Before you begin
To log in as an agent, your extension must be registered to the Avaya Aura network and you
must have your agent ID and, if required by your system administrator, your password.
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Agent Login using the up or down navigation arrows.
3. Enter your Agent ID.
4. Tap Enter.
5. If an agent password has been configured, enter your password. If not, proceed to
6. Tap Enter.
Result
The Deskphone displays the following information:
• whether Message Wait Indicator is configured for your Agent ID, or for the extension
• which agent skills you are assigned and logged into
• which agent skills you are assigned, but not logged into, perhaps because that assigned
skill has reached a predetermined system limit
Note:
You can view Skills information at any time by tapping the Skills softkey from the Features
screen.
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22 Avaya one-X Deskphone SIP Call Center Agent 9621G and 9641G User Guide
the following step.
Comments? infodev@avaya.com
Augut 2012