Service Call Procedures
SCP 4 Final Actions
Final Actions are used to evaluate the total operation of the system and to identify the actions re-
quired to complete the service call.
Procedure
•
Exercise the machine in all modes.
•
Make a proof copy or print of a customer document.
•
If any of the customers selections were changed, return them to the customers preferred set-
tings.
•
At the first service and at any subsequent service where changes are made or options are
added, print the configuration report and store it with the machine log book. Discard any pre-
vious versions of the configuration report.
•
Mark off any hardware/software options and modifications installed and/or enabled on the
Tag matrix card.
•
Complete the machine service log book (GP 23).
•
Remove and destroy any copies of test patterns.
•
Ensure the machine and service area are clean before leaving the customer premises.
•
Provide customer training if required.
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FaxCentre 2121/2121L