IBM BladeCenter HS22V 7871 Problem Determination And Service Manual page 157

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 4, "Parts listing, Types 7871 and 1949," on page 41 to determine which components are CRUs and
which components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error Code Type
0x806F0807 Information
0x806F0807 Information
0x806F0807 Information
Error Message
Group 4, processor (One of
CPUs) disabled
Group 4, processor (All CPUs)
disabled
Processor X (CPU X Status)
disabled [Note X=1,2]
Action
1. Remove the blade server and ensure the
processors are installed correctly (see "Installing a
microprocessor and heat sink" on page 88).
2. Check the event logs for other related error
messages (see "Error logs" on page 99).
3. Verify that the system is running the latest UEFI
firmware (see "Firmware updates" on page 33).
4. Run the Setup utility (see "Using the Setup
utility" on page 20).
a. Make sure that both processors are displayed
by the system.
b. Load the default settings.
c. Go to the System Settings menu and make
sure the processor is enabled.
1. Remove the blade server and ensure the
processors are installed correctly (see "Installing a
microprocessor and heat sink" on page 88).
2. Check the event logs for other related error
messages (see "Error logs" on page 99).
3. Verify that the system is running the latest UEFI
firmware (see "Firmware updates" on page 33).
4. Run the Setup utility (see "Using the Setup
utility" on page 20).
a. Make sure that both processors are displayed
by the system.
b. Load the default settings.
c. Go to the System Settings menu and make
sure the processor is enabled.
1. Remove the blade server and ensure the
processors are installed correctly (see "Installing a
microprocessor and heat sink" on page 88).
2. Check the event logs for other related error
messages (see "Error logs" on page 99).
3. Verify that the system is running the latest UEFI
firmware (see "Firmware updates" on page 33).
4. Run the Setup utility (see "Using the Setup
utility" on page 20).
a. Make sure that both processors are displayed
by the system.
b. Load the default settings.
c. Go to the System Settings menu and make
sure the processor is enabled.
141
Chapter 6. Diagnostics