Collecting Support Files Using Fsm - IBM V7000 Introduction And Implementation Manual

13.10.2 Collecting support files using FSM

Service and Support Manager collects all support files from on this system that have been
collected by Service and Support Manager. Support files can contain detailed system
information used to help diagnose a serviceable hardware problem, dump files collected from
an endpoint system, event logs, and more. Use this view to see more details about collected
support files, to manually collect additional support files, and to submit collected files to the
IBM service provider for analysis, as show in Figure 13-41.
Figure 13-41 FSM collects support files
The following view displays all support files on this system that have been collected by
Service and Support Manager. Support files can contain detailed system information used to
help diagnose a serviceable hardware problem, dump files collected from an endpoint
system, event logs, and more. Use this view to see more details about collected support files,
to manually collect additional support files, and to submit collected files to the IBM service
provider for analysis, as shown in Figure 13-42.
Support files associated with a problem cannot be submitted unless the problem itself has
been submitted to IBM support and is currently in a submitted state. Click Problems to view
the current status of the problem and ensure that the status is submitted before attempting to
submit any associated support files,
Tip: Support files can only be collected on systems in the monitored group.
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