Procedure: Collecting Information For Support - IBM Storwize V7000 Troubleshooting And Maintenance Manual

2. Shut down the system by using the management GUI. Click Monitoring >
3. Wait for the power LED on both node canisters in all control enclosures to start
Figure 23. LEDs on the node canisters
4. Using the power switches, power off the control enclosures.
5. Using the power switches, power off the expansion enclosures.
6. (Optional) Shut down external storage systems.
7. (Optional) Shut down Fibre Channel switches.

Procedure: Collecting information for support

IBM support might ask you to collect trace files and dump files from your system
to help them resolve a problem.
About this task
The management GUI and the service assistant have features to assist you in
collecting the required information. The management GUI collects information
from all the components in the system. The service assistant collects information
from a single node canister. When the information that is collected is packaged
together in a single file, the file is called a snap.
Special tools that are only available to the support teams are required to interpret
the contents of the support package. The files are not designed for customer use.
Procedure
Always follow the instructions that are given by the support team to determine
whether to collect the package by using the management GUI or the service
assistant. Instruction is also given for which package content option is required.
v If you are collecting the package by using the management GUI, select Settings
v If you are collecting the package by using the service assistant, ensure that the
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Storwize V7000: Troubleshooting, Recovery, and Maintenance Guide
System Details. From the Actions menu, select Shut Down System.
flashing, which indicates that the shutdown operation has completed.
The following figure shows the LEDs on the node canisters. The power LED is
the LED on the left when the canister is top-side up.
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> Support. Click Download Support Package. Follow the instructions to
download the appropriate log files.
node that you want to collect logs from is the current node. Select the Collect
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