Viewing System Information For Customer Support - RADVision Scopia XT Series User Manual

Chapter 7 | Troubleshooting the Scopia XT
This section covers troubleshooting problems that may occur when setting up and using the Scopia XT Series.
Navigation
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Viewing System Information for Customer Support

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Resolving Monitor Display Problems
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Resolving Problems Viewing Computer Content
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Resolving XT Remote Control Unit Problems
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Restoring Default User Settings
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Resolving Problems Using Your Keyboard and Mouse to Control the Scopia XT Executive
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Resolving Video or Audio Disruptions
Viewing System Information for Customer Support
About this task
When contacting customer support or your system administrator, you may need to provide information
about the system. This procedure describes how to view the following system information:
• Software version
• User code (MAC address)
• IP addresses
• Serial number
• System name and model
• Licenses
• Network, gatekeeper, and SIP settings
You can do this procedure from the endpoint itself or from the XT Series web interface.
You can perform this procedure with your XT Remote Control Unit as described below, or using your
keyboard and mouse (for more information, see
XT Executive
Important:
The system serial number also appears on the label at the back of the XT Codec Unit.
User Guide for Scopia XT Executive Version 3.2
Series
on page 99
on page 100
on page 100
on page 103
on page 24).
on page 97
on page 100
Using the Keyboard and Mouse to Control the Scopia
on page 102
Troubleshooting the Scopia XT Series | 97