Grandstream Networks GVC3200 User Manual
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Grandstream Networks GVC3200 User Manual

Video conference system for android
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Grandstream Networks, Inc.
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GVC3200/GVC3202 Video Conference System for Android
User Guide

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Summary of Contents for Grandstream Networks GVC3200

  • Page 1 Grandstream Networks, Inc. GVC3200/GVC3202 Video Conference System for Android User Guide...

  • Page 2: Table Of Contents

    WARRANTY ............................20 INSTALLING GVC3200/GVC3202 ............22 EQUIPMENT PACKAGE CONTENT ....................22 CONNECTING GVC3200/GVC3202 ....................23 CONNECTING GAC2500 to GVC3200/GVC3202 ................29 GETTING TO KNOW GVC3200/GVC3202 ..........32 REMOTE CONTROL ........................... 32 REMOTE CONTROL KEYS AND TOUCHPAD ................32 CAPTURING SCREENSHOT USING THE REMOTE CONTROL ..........35 USING THE REMOTE CONTROL ....................
  • Page 3 WI-FI (GVC3200 ONLY) ........................42 TURNING WI-FI ON / OFF ......................43 BLUETOOTH ............................43 PAIRING GVC3200/GVC3202 WITH A BLUETOOTH DEVICE ..........44 CONNECTING TO A BLUETOOTH DEVICE ................44 USING BLUETOOTH REMOTE CONTROL ................45 TRANSFER FILES WITH BLUETOOTH ..................46 USING BLUETOOTH HEADSET ....................
  • Page 4 ADDITIONAL FUNCTIONS ..............86 GVC REMOTE CLIENT APPLICATION ....................86 BLUE JEANS ............................87 APPLICATIONS ..................90 CONTACTS............................90 ADD CONTACT ..........................91 SEARCH CONTACTS ........................94 MANAGE CONTACTS ........................94 Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 3 of 145...
  • Page 5 UPDATE APPS ..........................121 IPVIDEOTALK ..................122 CONTACTS............................123 NOTICES ............................124 SETTINGS ............................126 GVC3200/GVC3202 WEB UI FEATURES ..........128 ACCESSING GVC3200/GVC3202 WEB GUI ................... 129 SAVING CHANGES ........................... 130 DEFINITIONS ............................ 130 TOOLBAR ............................131 Firmware Version 1.0.1.65...
  • Page 6 VIDEO CONTROL ........................139 AUDIO CONTROL ........................139 FACTORY RESET .................. 143 RESET VIA LCD ..........................143 RESET VIA WEB UI ........................... 144 RESET VIA RESET HOLE ......................... 144 EXPERIENCING GVC3200/GVC3202 ............ 145 Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 5 of 145...
  • Page 7 Table 22: GVC3200/GVC3202 Export Contacts Parameters..............95 Table 23: GVC3200/GVC3202 LDAP Settings Parameters ................ 98 Table 24: GVC3200/GVC3202 Web Access ..................... 131 Table 25: GVC3200/GVC3202 Web UI - Audio Control Parameters ............139 Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 6 of 145...
  • Page 8 Figure 35: GVC3200/GVC3202 Add Conference Screen ................80 Figure 36: GVC3200/GVC3202 Voice Mail Application ................82 Figure 37: “GVC Remote” apk in GVC3200/GVC3202 LCD Menu->Settings->Status->Remote Control .. 86 Figure 38: GVC3200/GVC3202 Remote Control Application on Android Device ........87 Firmware Version 1.0.1.65...
  • Page 9 Figure 76: GVC3200/GVC3202 Web UI Tool Bar ..................131 Figure 77: GVC3200/GVC3202 Web UI - Cal ................... 132 Figure 78: GVC3200/GVC3202 Web UI - Conference Status ..............133 Figure 79: GVC3200/GVC3202 Web UI - Conference Control ..............134 Firmware Version 1.0.1.65...
  • Page 10 Figure 84: GVC3200/GVC3202 Web UI - Video Control ................139 Figure 85: Factory Reset via LCD ......................144 Figure 86: GVC3200/GVC3202 Web UI - Factory Reset................144 Figure 87: GVC3200/GVC3202 Web UI - Factory Reset Confirmation ............ 144 Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide...

  • Page 11: Document Purpose

    DOCUMENT PURPOSE This User Guide describes the basic concept and tasks necessary to use and configure your GVC3200/GVC3202. This document covers the topics of device installation, making basic conference calls and using basic call features. To learn the advanced features and configurations, please visit http://www.grandstream.com/support...

  • Page 12: Gnu Gpl Information

    GNU GPL INFORMATION GVC3200/GVC3202 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 13: Change Log

     Added recording files limitation that max size of each recording file on SD card or USB storage device is 1 G, GVC3200/GVC3202 will create a new file if size exceed 1 G. [RECORDING SIZE]  Added Save Path options of Recording files on internal memory, external SD card or USB storage.

  • Page 14: Firmware Version 1.0.1.48

    “Repeat” for Schedule. Removed options “Auto Answer for Conference Members” and “Lock” for Schedule. [SCHEDULE] [SCHEDULE]  Added IPVideotalk Application. [IPVIDEOTALK]  Updated Audio Priority information for connected audio devices. [MICROPHONE AND SPEAKER] FIRMWARE VERSION 1.0.1.5  This is the initial version. Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 13 of 145...

  • Page 15: Welcome

    3-way video-conferencing and support for up to 2 Full HD monitors. The GVC3200/GVC3202 eliminates the traditional barriers to video conferencing and sets a new bar for business-class video conferencing solutions by offering industry-leading flexibility, interoperability, system compatibility, application richness and ease of use.
  • Page 16 User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with GVC3200/GVC3202 as it may cause damage to the products and void the manufacturer warranty.
  • Page 17 This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. ----------------------------------------------------------------------------------------------------------------------------- --------------- Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 16 of 145...
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  • Page 19: Product Overview

    1/3” 2 Megapixel CMOS 1920H x 1080V@30fps Camera GVC3200: 12 x optical zoom, +/-23° tilt, +/- 90° pan, 70°(W)*- 6.3° (T) field of view Lens GVC3202: 9 x optical zoom, +/-23° tilt, +/- 90° pan, 70°(W)*- 6.3° (T) field of view...
  • Page 20 Google Hangouts and more Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 9-way Telephony audio/video conference for GVC3200 and 3-way audio/video conference for Features GVC3202, downloadable XML phone book, LDAP, call waiting, call history, flexible dial plan, personalized music ringtones, server redundancy & fail-over...

  • Page 21: Safety Compliances

    WARRANTY If GVC3200/GVC3202 is purchased from a reseller, please contact the company where the device is purchased for replacement, repair or refund. If the device is purchased directly from Grandstream, please contact Grandstream Support for a RMA (Return Materials Authorization) number before the product is returned.
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  • Page 23: Installing Gvc3200/Gvc3202

    INSTALLING GVC3200/GVC3202 EQUIPMENT PACKAGE CONTENT GVC3200/GVC3202 package contains the following items: Table 2: GVC3200/GVC3202 Package List Name For GVC3200 For GVC3202 GVC320x Main Case External USB Speakerphone (GAC2500) Remote Control (a pair of AAA batteries) 12V Universal Power Adapter with power cable 1.5m Ethernet Cable...

  • Page 24: Connecting Gvc3200/Gvc3202

    CONNECTING GVC3200/GVC3202 Figure 1: GVC3200/GVC3202 Front Panel Table 3: GVC3200/GVC3202 Front Panel Name Explanation Camera 70°(W)*- 6.3°(T) field of view Vertical Rotating +/-23° tilt Stent Horizontal Rotating +/-90° pan Platform Power on / Normal Running: Green Standby: Flash red LED Indicator...

  • Page 25: Table 4: Gvc3200 Back Panel

    1, 2 and 3. When there is only 1 HDMI output, it has to use HDMI output 1. Connect HDMI port 2 and then HDMI port 3 if you have additional display devices. GVC3200 will not work correctly if connecting HDMI port 2 or 3 without HDMI port 1 connected.

  • Page 26: Figure 3: Gvc3202 Back Panel

    Connect to power adapter. The arrow indicator on the power Power Interface adapter should face upwards when the power adapter is plugged  When GVC3200 is powered up, use a small pin to press the button one time to reboot. Factory Restore ...

  • Page 27: Table 5: Gvc3202 Back Panel

    To deploy a working video conferencing system, it is recommended for the users to prepare the following equipment based on your own requirements. The following table is for reference only. Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 26 of 145...

  • Page 28: Table 6: Gvc3200/Gvc3202 Optional Equipment List

    (Optional) Connect additional video output devices to HDMI output interface 2 and HDMI output interface 3 (supported on GVC3200) with HDMI cable. Connect input device (e.g., a laptop or GXV3275) to GVC3200/GVC3202 VGA IN/HDMI IN port with VGA/HDMI cable. Connect the external speakerphone GAC2500 to the USB speaker interface on GVC3200/GVC3202.

  • Page 29: Figure 4: Gvc3200 Back Panel Connection Diagram

    ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: For detailed instructions about installing GVC3200/GVC3202 on wall mount and etc., please refer to the GVC3200/GVC3202 quick installation guide on www.grandstream.com. ------------------------------------------------------------------------------------------------ -------------------------------------------- A sample of GVC3200 back panel connection is shown below: Figure 4: GVC3200 Back Panel Connection Diagram The following figure shows multiple GVC3200/GVC3202 devices deployed with other VoIP/network devices for video conference and collaboration.

  • Page 30: Connecting Gac2500 To Gvc3200/Gvc3202

    Figure 5: Deploy GVC3200/GVC3202 with Other Devices CONNECTING GAC2500 to GVC3200/GVC3202 GAC2500 is included in GVC3200/GVC3202 package to be used as the external speaker. There are two ways to connect the GAC2500 to GVC3200/GVC3202.  Via USB Connection The GAC2500 comes with a micro-USB cable. The cable should be connected between SPKR port on GVC3200/GVC3202 and Micro-USB port on GAC2500.
  • Page 31 6. The GAC2500 and GVC3200/GVC3202 should be successfully paired and connected. GAC2500 can be used as Bluetooth speaker device for the GVC3200/GVC3202 now. more information about GAC2500, please refer GAC2500 product page www.grandstream.com. Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide...
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  • Page 33: Getting To Know Gvc3200/Gvc3202

    Digital Keys letter, but it can be used to search for contacts in Call interface. For example, typing 5 (JKL), 6 (MNO), 4 (GHI), 6 (MNO) can look for John if it exists in GVC3200/GVC3202 contacts list. Camera Switch to PTZ control mode during a call or in idle status.
  • Page 34 Presentation Enable/Disable presentation function show presentation on displayed device which is connected to HDMI output 1 as projection when GVC3200/GVC3202 is in standby mode.  Access the dial screen by default when GVC3200/GVC3202 is in idle mode.  Enter phone number and press the key to dial out.
  • Page 35 Slide on the trackpad to move the mouse cursor.  Press the trackpad to confirm operations. Trackpad  Using two fingers to press on the trackpad and slide up/down for page up/down. Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 34 of 145...

  • Page 36: Capturing Screenshot Using The Remote Control

    After powering up GVC3200/GVC3202, pressing "OK" key on the remote control, it will initiate connection and the remote control can be used right away. If the remote control fails to pair and connect to GVC3200/GVC3202, please follow the steps below to troubleshoot: ...

  • Page 37: Oled Screen

    USING THE LED INDICATOR GVC3200/GVC3202 LED indicator is located next to the OLED. It can be used to notify the users with Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 36 of 145...

  • Page 38: Status Icons

    Power off STATUS ICONS GVC3200/GVC3202 status icons are displayed on the right side of top status bar on GVC3200/GVC3202 LCD display device. The users can view the top status bar notification details in drop-down panel by long- pressing the MENU key on the GVC remote control or pressing DOWN button when the GVC3200/GVC3202 is in home screen.

  • Page 39: Using The Onscreen Keyboard

    Wi-Fi signal strength USING THE ONSCREEN KEYBOARD ENGLISH KEYBOARD This is the default keyboard on GVC3200/GVC3202. The English keyboard supports multiple languages input methods. Users could tap on to switch among different languages. See figure below. Figure 8: Soft Keyboard - English Input Method Firmware Version 1.0.1.65...

  • Page 40: Numbers And Symbols

    Figure 11: Soft Keyboard - More Symbols and Numbers HOME SCREEN GVC3200/GVC3202 Home screen displays the icons for users to easily access applications, camera, schedule, call, contacts, settings and custom applications. Press the Left/Right keys on the Firmware Version 1.0.1.65...

  • Page 41: Screen Lock

    If there is no activity on main screen, the icons will be hidden and the video local loopback is displayed. Press OK button on the GVC3200/GVC3202 remote control to bring up the icons to display again. Figure 12: GVC3200/GVC3202 Home Screen SCREEN LOCK The GVC3200/GVC3202 supports screen lock.
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  • Page 43: Connecting To Network And Devices

    GVC3200/GVC3202 supports a variety of network connections (Ethernet, Wi-Fi) and device connections, including USB, SD card and Bluetooth devices. When the GVC3200/GVC3202 boots up for the first time, a setup wizard will guide the users to pair and connect the remote control to GVC3200/GVC3202 and get started with the basic configurations.

  • Page 44: Figure 13: Gvc3200/Gvc3202 Add Wi-Fi Screen

    Figure 13: GVC3200/GVC3202 Add Wi-Fi Screen TURNING WI-FI ON / OFF Once Wi-Fi is turned on, GVC3200 will automatically start the scanning within the range. A list of Wi-Fi networks will be displayed as scanning result. Tap on the SSID and enter the correct password information to connect to the selected Wi-Fi network.

  • Page 45: Pairing Gvc3200/Gvc3202 With A Bluetooth Device

    Press button on the remote control and select "Search for devices". GVC3200/GVC3202 scans and displays the IDs of all available Bluetooth devices in range. Once the Bluetooth device shows up in the result, tap on it to start pairing. Confirm the passkey in the prompted message (if any). Or, if passcode is required, please refer to the device's documentation or contact with the device administrator to obtain the passcode.

  • Page 46: Figure 14: Gvc3200/Gvc3202 Bluetooth - Paired Device

    2. On the LCD display device, go to Settings->Network->Bluetooth. and click 3. Select "Search for devices". 4. On the remote control you would like to pair with GVC3200/GVC3202, press "OK" and digit 5 keys at the same time for about 5 seconds. Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide...

  • Page 47: Transfer Files With Bluetooth

    By default, the ringing tone will be generated in Bluetooth headset when there is an incoming call. If the user would like to have the ringing tone generated in GVC3200/GVC3202 internal ringer as well, please select enable "Always Ring Internal Ringer" under GVC3200/GVC3202 web UI- >Settings->Call Features.

  • Page 48: Figure 15: Gvc3200/Gvc3202 Add Vpn Files Screen

    Figure 15: GVC3200/GVC3202 Add VPN Files Screen Fill in and save the configurations, go back to VPN page, you will find the new VPN file you just added. Tap on the VPN file to open the validation page as shown below: Figure 16: GVC3200/GVC3202 VPN Validation Screen Fill in correct username and password to connect to VPN.

  • Page 49: Table 11: Gvc3200/Gvc3202 Vpn File Parameters

    DNS Server Enter DNS server address. Forwarding Routes Enter Forwarding Routes, for example, 10.0.0.0/8. VLAN SETTINGS Access GVC3200/GVC3202 home screen, go to Applications->Settings->Network->VLAN to configure VLAN settings on GVC3200/GVC3202. Table 12: GVC3200/GVC3202 VLAN Configuration Parameters Parameters Descriptions Assigns the VLAN Tag of the Layer 2 QoS packets for LAN port. The default value is...

  • Page 50: Table 13: Gvc3200/Gvc3202 Lldp Configuration Parameters

    LLDP SETTINGS Access GVC3200/GVC3202 home screen, go to Applications->Settings->Network->LLDP to configure LLDP settings on GVC3200/GVC3202. Table 13: GVC3200/GVC3202 LLDP Configuration Parameters Parameters Descriptions LLDP Enable or disable LLDP. The default setting is disabled. Layer 3 QoS for This field defines the layer 3 QoS parameter for SIP packets. It is the value used for IP Precedence, Diff-Serv or MPLS.

  • Page 51: Figure 17: Gvc3200/Gvc3202 Camera Screen

     Select on home screen to access Applications, then click on GVC3200/GVC3202 camera screen has the following options:  Press recording button on the remote control to start or stop local recording.  Press the red shortcut button on the remote control to edit preset.

  • Page 52: Figure 18: Gvc3200/Gvc3202 Add Preset Screen

    Select the preset window and press the blue shortcut key on the remote control to access the editing screen. Adjust camera position and zoom in/zoom out using the remote control. On GVC3200/GVC3202 remote control, press "OK" key to save the preset, or press Back key cancel. EDIT PRESET To edit an existing preset, press the blue shortcut key on the remote control to access the editing screen to edit.

  • Page 53: Figure 19: Gvc3200/Gvc3202 Camera Parameters Setting Screen

    DELETE PRESET Access the preset editing screen, select preset and press the red shortcut key on GVC3200/GVC3202 remote control to delete it. APPLY PRESET If you have already set preset on camera, you can apply preset via one of the following two ways: ...

  • Page 54: Table 15: Gvc3200/Gvc3202 Camera Parameters

    Table 15: GVC3200/GVC3202 Camera Parameters Parameters Descriptions GVC3200/GVC3202 has 4 built-in modes as well as "Manual" for customization. When set to "Manual", press "OK" key to access each setting to configure sharpness, contrast, saturation, and brightness.  Sharpness: Higher sharpness brings higher screen clarity. The object displayed on the screen has more sharpen edge.

  • Page 55: Peripheral

    4. Users could view, copy and paste files by using the USB storage device. SD CARD Insert your SD card into SD card slot at the back of GVC3200/GVC3202. Please make sure the SD card is inserted with right direction on GVC3200/GVC3202.

  • Page 56: Microphone And Speaker

    MICROPHONE AND SPEAKER GVC3200/GVC3202 is equipped with a built-in microphone. Alternatively, you can connect external audio devices to GVC3200/GVC3202 as audio input/output sources. It is recommended to use the external speaker that comes with your GVC3200/GVC3202 package for better compatibility.

  • Page 57: Figure 20: Gvc3200/Gvc3202 Sip Account

    Enter digits in the dial-up box. If the digits or the letters for the digit match contacts and call history in GVC3200/GVC3202, a dropdown list of numbers will be displayed. For example, entering 5 (JKL), 6 (MNO), 4 (GHI) and 6 (MNO) will display “5646” or “john” if contact "john" exists. The matching characters will be highlighted in red.

  • Page 58: Figure 21: Gvc3200/Gvc3202 Call Screen

    Figure 21: GVC3200/GVC3202 Call Screen  Press the red shortcut key on the GVC3200/GVC3202 remote control to bring up call mode setting screen, set call mode to Call, Paging or IP call.  Press the yellow shortcut key to set call type to Audio or Video.

  • Page 59: Redial

    ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: 1. By default, GVC3200/GVC3202 allows users to press # key as SEND key. This behavior can be disabled via option "Use # as Dial Key" in web GUI->SIP Account->Call page. 2. When entering initials or full spellings of a name that exists in the contact, this contact will show up in the dropdown list.

  • Page 60: Direct Ip Call

    DIRECT IP CALL Direct IP Call allows GVC3200/GVC3202 and another VoIP device to talk to each other in an ad-hoc fashion without a SIP proxy. Direct IP calls can be made if:  Both GVC3200/GVC3202 and VoIP phone have public IP addresses ...

  • Page 61: Figure 22: Gvc3200/Gvc3202 Single Incoming Sip/Ipvideotalk Call Screen

    When the device is in idle and there is an incoming video call made by SIP or IPVideoTalk account, the device will show the call screen as below: Figure 22: GVC3200/GVC3202 Single Incoming SIP/IPVideoTalk Call Screen If the incoming video call is made by H.323 account, the call screen will display as bellow: Firmware Version 1.0.1.65...

  • Page 62: Figure 23 Gvc3200/Gvc3202 Single Incoming H.323 Call Screen

    Figure 23 GVC3200/GVC3202 Single Incoming H.323 Call Screen Select "Video Answer" or “Pick up” during the H.323 call to answer the call with both video and audio, "Audio Answer" to answer the call with audio only, or "Reject" to reject the call.

  • Page 63: Call Hold

    During an active call, users could record the video to the internal storage, or external storage such as USB hard drive and external SD card plugged into GVC3200/GVC3202. To select the save path of the recording files, on the GVC3200/GVC3202 LCD display device, select Application-> Recoding -> Settings to setup a Save Path.

  • Page 64: Dnd (Do Not Disturb)

    This will not affect the current call, and it will take effect starting from the next incoming call.  At any time, users could log in GVC3200/GVC3202 web UI and click on “DND” on the top tool bar of the web page to turn on/turn off DND.

  • Page 65: Conference

    GVC3200 supports up to 9-way video conference and GVC3202 supports up to 3-way video conference. GVC3200/GVC3202 can be the host to initiate a conference or join other conferences as a member. Users can connect multiple HDMI output devices for conference. HDMI 1 interface is the primary output when plugging in multiple HDMI display devices.

  • Page 66: Table 16: Gvc3200/Gvc3202 Call Screen Bottom Menu Icons

    On the bottom of the call screen, users will see a list of icons for menu options. This menu will be automatically hidden if there is no operation in 5 seconds. Press any key to bring up the menu options again. Here are the functions for each icon. Table 16: GVC3200/GVC3202 Call Screen Bottom Menu Icons Icons Name Definitions Add Member Access dial screen and add more numbers to join conference.
  • Page 67 HDMI outputs are connected and whether presentation is turned on or not. Layout For example, in a two-way video call on GVC3200 which has one HDMI output connected, after pressing “Layout” icon, users will see options “Average”, “Remote (Local)”, “Local (Remote)”, “Remote”...

  • Page 68: Table 17: Gvc3200/Gvc3202 Conference Member Status Descriptions

    Skype installed on GVC3200/GVC3202. End conference and go back to home screen.  If the remote party is also a GVC3200/GVC3202, you can press the camera key on the remote control to control PTZ device for the remote party.

  • Page 69: Invite Members To Conference

    Once the member answers the call, it will be connected into the conference automatically.  When GVC3200/GVC3202 is on conference screen, press on the remote control to access the call screen. Then, enter the number to dial out. Once the member answers the call, it will be connected into the conference automatically.

  • Page 70: Figure 26: Gvc3200/Gvc3202 Conference Control Screen

    , tap on it again to restore. -------------------------------------------------------------------------------------------------------------------------------------------- Note: Users could press the shortcut keys on GVC3200/GVC3202 remote control on conference control screen to mute all, block all or suspend videos. -------------------------------------------------------------------------------------------------------------------------------------------- PAUSE CONFERENCE The video will be stopped if the conference is paused.

  • Page 71: Figure 27: Gvc3200/Gvc3202 3-Way Conference With Presentation

    GVC3200/GVC3202 supports dual stream video, with the presentation sharing function, you can connect VGA/HDMI input devices such as a computer, or a DVD player to GVC3200/GVC3202, and share the VGA/HDMI input sources with remote parties while they can still view the local video.

  • Page 72: Conference Recording

    -------------------------------------------------------------------------------------------------------------------------------------------- Note: 1. When both HDMI IN interface and VGA IN interface are connected, GVC3200/GVC3202 will only display the device connected to HDMI IN port. 2. Users could also press PIP button on GVC3200/GVC3202 remote control to change video display layout. This will bring up the same options as pressing icon...

  • Page 73: Figure 28: Gvc3200/Gvc3202 Call Details Screen

    Figure 28: GVC3200/GVC3202 Call Details Screen ENABLING DND DURING CONFERENCE When DND is enabled during conference, the new incoming calls will be blocked. On the conference screen, use GVC3200/GVC3202 remote control to click on MORE button and select "DND". The icon will be displayed on conference screen if the device is set to DND mode.

  • Page 74: Conference Lock

    OPEN DTMF Users can dial DTMF during a conference. 1. On GVC3200/GVC3202 remote control, press the red shortcut key, or click on MORE button >select "Open DTMF" on the conference screen to bring up the DTMF input screen. 2. Press the digital keys on the remote control to input DTMF. Press to cancel the operation if needed.

  • Page 75: Figure 29: Gvc3200/Gvc3202 Call Screen->More->Pin Code

    Figure 30: Enter PIN Code to Lock Conference 3. Now the conference call is locked. If someone wants to join the conference call by calling this GVC3200/GVC3202, the same PIN code will be required to be entered before the call goes through. Firmware Version 1.0.1.65...

  • Page 76: Figure 31: Input Pin Code From Dtmf To Join Conference

    Here is an example on how to use PIN code to enter the locked conference call: 1. Make a video call to the GVC3200/GVC3202 that has locks the conference call from another GVC3200/GVC3202. 2. The GVC3200/GVC3202 caller will show a video windows with voice prompt asking for PIN code.

  • Page 77: Fecc - Camera Control In Conference

    The new call will be added to conference. -------------------------------------------------------------------------------------------------------------------------------------------- Note:  When the call is mixed, GVC3200/GVC3202 and the remote party using the app can see video from all parties. The remote SIP party can only see video from GVC3200/GVC3202. All parties can hear each other. ...

  • Page 78: Figure 32: Fecc - Remote Camera Control

    6. Use UP/DOWN/OK navigation keys on the GVC3200/GVC3202 remote control to select the remote party, e.g., GVC-LAB in the above figure. This will bring up camera control interface. 7. On the GVC3200/GVC3202 remote control, press the navigation keys and zoom in/zoom out buttons on trackpad to adjust remote camera.

  • Page 79: Figure 33: Gvc3200/Gvc3202 Schedule Screen

    Conferences that have been held in the past will not be displayed in the schedule screen. -------------------------------------------------------------------------------------------------------------------------------------------- VIEW CONFERENCE DETAILS Users could view scheduled conference details after the current time. Select one conference and press "OK" key on GVC3200/GVC3202 remote control to view conference details. Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 78 of 145...

  • Page 80: Figure 34: Gvc3200/Gvc3202 Conference Details Screen

    Follow the steps below to add a scheduled conference: On the home screen, select to access schedule screen. On GVC3200/GVC3202 remote control, press the yellow shortcut key to create a new conference. Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 79 of 145...

  • Page 81: Table 18: Gvc3200/Gvc3202 Add Conference Parameters

    It is used to configure whether to remind users in advanced. A prompt dialog box will Reminder Time pop up on GVC3200/GVC3202 screen 10 minutes before the conference starts. Auto Join It is used to configure whether PIN code is required when the scheduled members Conference for join the conference.

  • Page 82: Edit Scheduled Conference

    Access conference schedule screen and select the conference entry users would like to edit. Press the blue shortcut key on GVC3200/GVC3202 remote control to access edit screen. Press the yellow shortcut key on the remote control to save changes, and go back to schedule screen.

  • Page 83: Figure 36: Gvc3200/Gvc3202 Voice Mail Application

    Follow the steps below to access voicemail: Access the dial screen and input voicemail access number. Press on GVC3200/GVC3202 remote control, or click on button on the call screen to dial into the voicemail box. Follow the Interactive Voice Response (IVR) for the message retrieval process.

  • Page 84: Table 19: Gvc3200/Gvc3202 Feature Code For Sip Account

    CALL FEATURES The GVC3200/GVC3202 support traditional and advanced telephony features including caller ID, caller ID with caller Name, call waiting, call forward and etc for the SIP account. Before using the following feature code, please make sure "Enable Call Features" option is set to "Yes" under web GUI->Settings->SIP- >Call page.
  • Page 85 Dial *92 followed by the number to forward the call. The default timeout before the call is forwarded is 20 seconds. Cancel Call Forward No Answer. To cancel Call Forward No Answer:  Dial *93. Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 84 of 145...
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  • Page 87: Figure 37: "Gvc Remote" Apk In Gvc3200/Gvc3202 Lcd Menu->Settings->Status->Remote Control

    Besides using GVC3200/GVC3202 Bluetooth remote control in the package, users could also download the Grandstream GVC Remote Client application, and install it on an Android device. GVC3200/GVC3202 remote control application is used via Bluetooth protocol. Follow the steps below to install the remote...

  • Page 88: Figure 38: Gvc3200/Gvc3202 Remote Control Application On Android Device

    For more information about how to use GVC remote apk on your Android device, please refer to the GVC320x remote control client quick start guide below: http://www.grandstream.com/sites/default/files/Resources/GVC320x_Remote_Control_Client_Quick_Start _Guide.pdf BLUE JEANS GVC3200/GVC3202 has built-in Blue Jeans access for users to dial Blue Jeans calls. Follow the steps Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 87 of 145...
  • Page 89 When the call mode shows Blue Jeans, input Blue Jeans conference ID and conference password. Press on the remote control or click on button on the screen to dial out. For more information about how to use Blue Jeans on GVC3200/GVC3202, please refer to the link below: http://www.grandstream.com/sites/default/files/Resources/gvc320x_BlueJeans_application_note.pdf Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide...
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  • Page 91: Figure 39: Gvc3200/Gvc3202 Contacts Screen

    Users could also download the apps from GS market or Google Play Store to install on GVC3200/GVC3202. CONTACTS GVC3200/GVC3202 Contacts app helps users to easily store and manage phone numbers and contacts information. Users can add contacts on GVC3200/GVC3202 or import contacts from external devices as well as download from a server.

  • Page 92: Figure 40: Gvc3200/Gvc3202 Add New Contact Screen

    ADD CONTACT ADD SINGLE CONTACT Follow the steps below to add one single contact: Press the blue shortcut key on GVC3200/GVC3202 remote control to access New Contact screen. Figure 40: GVC3200/GVC3202 Add New Contact Screen Enter the contact information. Press the red shortcut key to add more fields.

  • Page 93: Table 20: Gvc3200/Gvc3202 Import Contacts Parameters

    Import function allows users to batch import contacts. The phonebook with compatible format needs to be saved to the storage devices like SD card/USB flash drive and plugged into GVC3200/GVC3202. Press the MENU key on Contacts screen, and select "Import" to access Import Contacts screen.

  • Page 94: Figure 42: Gvc3200/Gvc3202 Download Contacts Screen

    GVC3200/GVC3202 supports downloading phonebook from the file server to batch add contacts. The default file name that GVC3200/GVC3202 looks for is "phonebook.xml". The phonebook XML file should be placed under the file server directory for GVC3200/GVC3202 to retrieve. GVC3200/GVC3202 supports vcard/xml/csv file format.

  • Page 95: Table 21: Gvc3200/Gvc3202 Download Contacts Parameters

    Fill in the server URL or IP address to download the XML contact file to the device. SEARCH CONTACTS In the Contacts app, users could input keyword to search in the dialog. GVC3200/GVC3202 will display contacts automatically which is related to the search keyword. Fuzzy search and precise search are both supported.

  • Page 96: Table 22: Gvc3200/Gvc3202 Export Contacts Parameters

    2. Select the checkbox for the contacts to be deleted, and press the red shortcut key on GVC3200/GVC3202 remote control to delete them. Users could also press the yellow shortcut key on the remote control to select all contacts at once.

  • Page 97: Figure 44: Gvc3200/Gvc3202 Groups Screen

    "OK" key to view group details. Figure 44: GVC3200/GVC3202 Groups Screen  Call Press on GVC3200/GVC3202 remote control to call the first 8 members in a group to initiate a conference.  Rename (red shortcut key) It is used to rename a group.

  • Page 98: Figure 45: Gvc3200/Gvc3202 Add Group Screen

    Press the red shortcut key on the remote control to access Groups editing screen. Select the contacts users would to add to this group. Press the blue shortcut key on GVC3200/GVC3202 remote control to save the operations. DELETE GROUP Follow the steps below to delete groups.

  • Page 99: Table 23: Gvc3200/Gvc3202 Ldap Settings Parameters

    LDAP SETTINGS Before starting using LDAP on GVC3200/GVC3202, the users must configure the LDAP settings first. Press the Blue shortcut key on the GVC3200/GVC3202 remote control to access LDAP settings, or the users can configure it under GVC3200/GVC3202 web UI->Contacts->LDAP page.
  • Page 100 (mail=%) It is used to configure the entry information to be shown on phone's LDAP Displaying Name LCD. Up to 3 fields can be displayed. Attributes Example: %cn %sn %telephoneNumber Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 99 of 145...
  • Page 101 It is used to set if allow the phone system to do LDAP number Call searching for incoming calls. The default setting is "No". Here is an example configuration on GVC3200/GVC3202 LDAP settings in web UI. The LDAP server is the built-in LDAP server in Grandstream UCM61xx. Firmware Version 1.0.1.65...

  • Page 102: Figure 47: Ldap Settings Example In Web Ui

    Figure 47: LDAP Settings Example in Web UI Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 101 of 145...

  • Page 103: Figure 48: Search Ldap Contacts

    GVC3200/GVC3202 remote control, the GVC3200/GVC3202 will initiate a call to this contact. ADD SEARCH RESULT INTO LOCAL CONTACTS After performing LDAP search, the users could select to add the result into GVC3200/GVC3202 local contacts.  Add to Local On the search result screen, move the selection to the contact, then press the red shortcut key on the GVC3200/GVC3202 remote control to add single search result to local contacts.

  • Page 104: Figure 49: Add Ldap Search Result To Local Contacts

     Batch Add Press the yellow shortcut key on the GVC3200/GVC3202 remote control, then select the checkbox for multiple search results to be added into local contacts. Press the yellow shortcut key again and the following prompt will pop up. Click on OK to confirm Batch Add.

  • Page 105: Figure 51: Gvc3200/Gvc3202 Call History Screen

    Figure 51: GVC3200/GVC3202 Call History Screen Click on a record in the call history and press to dial out this number directly. Press "OK" key on GVC3200/GVC3202 remote control to view call details for this number. Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide...

  • Page 106: Figure 52: Gvc3200/Gvc3202 Call History Details

    ----------------------------------------------------------------------------------------------------------------------------- --------------- If an entry in call history already exists in GVC3200/GVC3202 Contacts, when the user click on the upper on the Call History screen, the users can see and select “View contact” option in right Menu button the drop-down list to view the details for this contact.

  • Page 107: Figure 53: Gvc3200/Gvc3202 Add Contact Screen

    Fill in contact information and press the yellow shortcut key on the remote control to save the contact. DELETE CALL HISTORY 1. Select the call history entry. 2. Press the yellow shortcut key on GVC3200/GVC3202 remote control to bring up the dialog box. 3. Confirm to delete. CONFERENCE SCHEDULE VIA CALL HISTORY Select one call history entry users would like to add to scheduled conference.

  • Page 108: File Manager

    GVC3200/GVC3202 remote control and select "Send" option. 5. Select target location and press "OK" key on GVC3200/GVC3202 remote control to send file. If users need to send the file via Bluetooth, enable and connect Bluetooth device first. Otherwise, the interface will be redirected to the corresponding setting page to configure.

  • Page 109: Rename File

    GVC3200/GVC3202 remote control to cancel the operation. RECORDING GVC3200/GVC3202 recording application is used for the storage of call recording files in video conferencing. Users can play, export, lock/unlock, send, rename or delete these recordings and etc. The recording screen is as shown below: Firmware Version 1.0.1.65...

  • Page 110: Figure 54: Gvc3200/Gvc3202 Recording Screen

    The max size of each recording file on SD card or USB storage device is 1 G. If the recording file size exceeds 1 G, the GVC3200/GVC3202 will create a new file automatically to continue recording. There will be a prompt to indicate the storage space is insufficient if the disk storage is full.

  • Page 111: Figure 55: Gvc3200/Gvc3202 Backup App

    ----------------------------------------------------------------------------------------------------------------------------- --------------- BACKUP BACKUP DATA GVC3200/GVC3202 BACKUP application is used to back up data or import backup files to restore data. It can be accessed from Home screen->Applications->Backup. The default screen will list available backup files (if any) and backup options.

  • Page 112: Figure 56: Gvc3200/Gvc3202 Automatic Backup Screen

    Press the yellow shortcut key on the remote control to access automatic backup. Then configure each parameter for automatic backup. Figure 56: GVC3200/GVC3202 Automatic Backup Screen RESTORE BACKUP DATA Select one backup data and press "OK" key to access restore screen, select data and press the blue shortcut key to restore the backup data.

  • Page 113: Figure 57: Gvc3200/Gvc3202 Restore Backup Data Screen

    Press the MENU key and select "Settings" on backup screen to access settings screen, set backup path and go back to save automatically. ----------------------------------------------------------------------------------------------------------------------------- --------------- Note: Insert SD card or USB flash drive to the GVC3200/GVC3202 before configuring backup path. ----------------------------------------------------------------------------------------------------------------------------- --------------- DIAGNOSIS When troubleshooting GVC3200/GVC3202, users could go to GVC3200/GVC3202 home screen- >Applications->Diagnosis...

  • Page 114: Figure 58: Gvc3200/Gvc3202 Diagnosis Screen

    Figure 58: GVC3200/GVC3202 Diagnosis Screen BROWSER Users could browse web page, view news and watch video via the built-in GVC3200/GVC3202 Browser. On home screen, select Application->Browser  Slide up or down with slide gesture to scroll the screen.  Zoom in/out the page via zoom gesture.

  • Page 115: Figure 59: Lcd Menu->Settings->System->Accounts

    2. Sign in Google Play Store using your Google account. Download and install Google Calendar to GVC3200/GVC3202. 3. Open Google Calendar on GVC3200/GVC3202. Please update Google Play services if required by the device. 4. Once Google Calendar is successfully installed and opened on GVC3200/GVC3202, it should automatically sign in using the same Google account in step 2.

  • Page 116: Figure 60: Select The Google Account Used For Sign-In

    7. Click on the checkbox for “Calendar” to enable calendar sync for this Google account. Figure 61: Enable Calendar Sync for the Google Account 8. On GVC3200/GVC3202 LCD menu->Schedule, click on the upper right MENU icon->Settings. Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide...

  • Page 117: Figure 62: Gvc3200/Gvc3202 Schedule->Settings

    Figure 62: GVC3200/GVC3202 Schedule->Settings 9. Enable Google Calendar by selecting the checkbox for the Google account. Set the sync interval, e.g., Every 5 mins. Figure 63: Enable Google Account for Schedule and Set Sync Interval Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide...

  • Page 118: Figure 64: Creating New Event In Google Calendar

    Now your GVC3200/GVC3202 has Google account successfully associated with schedule. The scheduled conference from GVC3200/GVC3202 or Google Calendar can sync up with each other. Here is how to use it.  To schedule meeting using Google Calendar and then sync up on GVC3200/GVC3202 schedule 1.

  • Page 119: Figure 65: Google Calendar Event Synced In Schedule

    Figure 65: Google Calendar Event Synced in Schedule  To schedule meeting on GVC3200/GVC3202 and then sync up with Google Calendar On GVC3200/GVC3202 LCD idle screen (or web UI->Contacts)->Schedule, select the Google account as the “Related Account” and fill up other details to schedule the conference using Google account.

  • Page 120: Custom App On Home Screen

    CUSTOM APP ON HOME SCREEN Users could add one app to the home screen for easy access. GVC3200/GVC3202 only supports custom one app on home screen. The new app will overwrite the older one. On the Home screen, click on "Custom Home App" and select one app. Press "OK" key to confirm. The system will go back to Home screen automatically and users could find the app has already been added.

  • Page 121: Figure 67: Gvc3200/Gvc3202 Gs Market

    Press MENU key to view the downloaded apps and installed apps.  Users could press the blue shortcut key on GVC3200/GVC3202 remote control to cancel download in process.  The installing process will be started automatically after downloading the app.

  • Page 122: Update Apps

    UPDATE APPS GVC3200/GVC3202 will detect to update automatically if there is new version available for the installed apps when the network connection is normal. Users can view the relevant information, and update apps on the Installed screen.

  • Page 123: Figure 68: Gvc3200/Gvc3202 Ipvideotalk Application

    Before using IPVideoTalk Service, please make sure the GVC3200/GVC3202 is on firmware version 1.0.1.62 or later. If the GVC3200/GVC3202’s firmware version is too low, an upgrading prompt will be sent to Notices inbox on the GVC3200/GVC3202, in order to indicate to download and upgrade the firmware.

  • Page 124: Figure 69: Ipvideotalk Application->Contacts

    IPVideoTalk cloud system when GVC3200/GVC3202 connects to Internet. Currently, users cannot directly edit the business contacts on the GVC3200/GVC3202. ---------------------------------------------------------------------------------------------------------------------------------------- ---- Figure 69: IPVideoTalk Application->Contacts  In the Contacts, the users can view account status: online - , offline - ...

  • Page 125: Figure 70: Ipvideotalk Application->Enterprise Directory: Batch Call

    Press the yellow shortcut key on the GVC3200/GVC3202 remote control to search contacts in the directory.  Press the blue shortcut key on the GVC3200/GVC3202 remote control to select entries and make a batch call to multiple contacts in the directory. Figure 70: IPVideoTalk Application->Enterprise Directory: Batch Call NOTICES In the IPVideoTalk application, any incoming messages from the server side will be displayed in “Notices”.

  • Page 126: Figure 71: Ipvideotalk Application->Notices

    Click on “Notices” to access the messages. Use the navigations keys/OK keys on the GVC3200/GVC3202 remote control to select and read the messages. For the messages that requires user’s reply, a prompt will pop up for the users to make a selection.

  • Page 127: Figure 73: Message Indicator For Ipvideotalk Application

    Figure 73: Message Indicator for IPVideoTalk Application If the firmware version on the GVC3200/GVC3202 is lower than 1.0.1.62, an upgrading prompt will be sent to Notices inbox on the GVC3200/GVC3202, in order to indicate to download and upgrade the firmware.

  • Page 128: Figure 74: Ipvideotalk Account Settings

    Figure 74: IPVideoTalk Account Settings For more information about your IPVideoTalk account and settings, please check with your IPVideoTalk service provider. Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 127 of 145...
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  • Page 130: Figure 75: Gvc3200 Web Gui - Login

    GVC3200/GVC3202 displays on OLED display screen on the front panel. To access GVC3200/GVC3202 Web GUI: Connect the computer to the same network as GVC3200/GVC3202. Make sure GVC3200/GVC3202 is turned on and shows its IP address on OLED display screen. Open a Web browser on your computer. Enter GVC3200/GVC3202’s...

  • Page 131: Saving Changes

    SAVING CHANGES When changing any setting on GVC3200/GVC3202 web UI, users need to submit them by pressing the SAVE button on the bottom of the page, and then, click the Apply button on the top of the page to apply the configuration changes.

  • Page 132: Table 24: Gvc3200/Gvc3202 Web Access

    Select the display language for the web UI.  Logout Log out from the web UI. CALL PAGE GVC3200/GVC3202 Web UI call page is shown below. Users could make calls and initiate conference from Web UI. Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 131 of 145...

  • Page 133: Figure 77: Gvc3200/Gvc3202 Web Ui - Cal

    Figure 77: GVC3200/GVC3202 Web UI - Cal MAKING A CALL Enter phone number in input box, and select call mode, tap on button to dial out; or, select one call history entry in the list below and click on to dial out.

  • Page 134: Figure 78: Gvc3200/Gvc3202 Web Ui - Conference Status

    Figure 78: GVC3200/GVC3202 Web UI - Conference Status Click on the icon for “Conference Control”, users will see a list of control icons on the bottom which are also available in LCD call screen. Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide...

  • Page 135: Figure 79: Gvc3200/Gvc3202 Web Ui - Conference Control

    Figure 79: GVC3200/GVC3202 Web UI - Conference Control CONTACTS PAGE This page lists Contacts, Schedule and Call History. CONTACTS Users could search/add/delete/edit contacts on web page. The operations will be synchronized and can be viewed from LCD as well. The web UI contacts page is as shown below.

  • Page 136: Figure 80: Gvc3200/Gvc3202 Web Ui - Contacts

    Figure 80: GVC3200/GVC3202 Web UI - Contacts  Click on next to the contact to dial the contact.  Click on “More” to open more options such as export, import and download contact.  Select "Import" option and users will find import screen on the right. Refer to chapter BATCH IMPORT CONTACTS for more details.

  • Page 137: Figure 81: Gvc3200/Gvc3202 Web Ui - Groups

    GROUPS GVC3200 supports up to 9-way video conference and GVC3202 supports up to 3-way video conference, including the GVC3200/GVC3202 itself. For GVC3200, if there are more than 8 conference members, only the first 8 members in the group will be dialed; For GVC3202, if there are more than 2 conference members, only the first 2 members in the group will be dialed.

  • Page 138: Figure 82: Gvc3200/Gvc3202 Web Page - Schedule

    Conference can be scheduled, edited and deleted from web UI. See figure below. Please refer to chapter SCHEDULE for more details for each option. Figure 82: GVC3200/GVC3202 Web Page - Schedule  and users will find Add Schedule screen on the right. Click on “Save” after Click on configuring the schedule.

  • Page 139: Figure 83: Gvc3200/Gvc3202 Web Ui - Call History

    From web UI, users could also access Call history, which is synchronized with the call history from LCD. Figure 83: GVC3200/GVC3202 Web UI - Call History The call history details will be displayed on the right side when there is one entry selected. Users can also...

  • Page 140: Table 25: Gvc3200/Gvc3202 Web Ui - Audio Control Parameters

    Click the un-configured preset, and adjust via the PTZ control panel on the right, then save the configurations. Figure 84: GVC3200/GVC3202 Web UI - Video Control AUDIO CONTROL Table 25: GVC3200/GVC3202 Web UI - Audio Control Parameters Parameters Descriptions Ringtone Volume Users can slide left or right to adjust ringtone volume.
  • Page 141 Select device ringtone from the dropdown list. Notification Select device notification ringtone from the dropdown list. Ringtone Select the audio device that the GVC3200/GVC3202 will use for audio input and output during call or playing media. The options are “Auto”, “Bluetooth”, “USB” and “HDMI”. ...
  • Page 142 American standard. Users could select "Low", "Medium" or "High". The default Gain setting is "Low". Configure the default ring cadence for the ring back tone. The default setting is Ring Cadence c=2000/4000; Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 141 of 145...
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  • Page 144: Factory Reset

    If users lose all parameters or records, Grandstream will not take responsibility for the damage or loss. 2. After factory reset, the remote control will not be paired to GVC3200/GVC3202 anymore. Please go to GVC3200/GVC3202 LCD settings->Network->Bluetooth, select the menu buttons on the upper right and click "Search New Devices".

  • Page 145: Figure 85: Factory Reset Via Lcd

    Figure 87: GVC3200/GVC3202 Web UI - Factory Reset Confirmation RESET VIA RESET HOLE There is a Reset hole on the back panel of GVC3200/GVC3202, use a small pin to hold against the Reset hole for more than 10 seconds to restore factory settings.

  • Page 146: Experiencing Gvc3200/Gvc3202

    * Skype and Skype for Business are Registered Trademarks of Microsoft Corporation. HDMI, the HDMI Logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. ----------------------------------------------------------------------------------------------------------------------------- --------------- Firmware Version 1.0.1.65 GVC3200/GVC3202 User Guide Page 145 of 145...

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