Supervisor Features; Common Supervisor Menu Operations; Activating Supervisor Menu - Panasonic S-ICX Technical Manual

Section 521

Supervisor Features

Supervisor features are roughly divided into three groups:
1) Supervisor customization: Set for requested features of ACD.
2) Supervisor monitoring: Monitors ACD system status on a large LCD
3) MIS report feature: Outputs agent management information.
All of the above features are included in the supervisor menu. The following
describes each of the features and the common operations.

Common Supervisor Menu Operations

Read this section first before using the supervisor features.

Activating Supervisor Menu

Operation
From Large Display Telephone:
SUPERVISOR MENU
SYSTEM INFO
MIS REPORT
CUSTOMIZE
DISP SYS INFO
S-ICX-5.0-521 (ACD 4.0)
telephone.
1. Press the Log-in button (FF key).
2. Enter the 4-digit supervisor ID. If a supervisor ID is not entered,
you cannot enter the supervisor menu.
Make sure to assign the supervisor ID(s) at installation. (Default:
[No assignment])
3. Select a desired menu by using the soft keys from the above
screen.
4. For further operations, see desired section in this manual.
S-ICX (International) issued October 2000
Built-In ACD Supervisor Guide
13