Panasonic KX-NS1000 Operating Manual page 326

4.1.3 Supervisory Monitor (ACD) Control
Member Status View Mode
Highlighted
Display
Settings
6.
Click Apply.
7.
When you finish configuring the settings, click Start Monitor to start monitoring the selected ICD group.
8.
Click Close.
9.
Click OK.
ACD Report Analysis
You can specify which items to include in the monitor result report, the style in which to display the report
profile, and the output format.
1.
On the left side of the screen, click Users → ICDG Management → ACD Report.
2.
Select an ACD Supervisor from the Supervisor selection drop-down list.
•
To load an ACD report
a.
Click Report Profiles.
b.
Select the Profile Name.
c.
Click Load.
•
To save an ACD report
a.
Click Report Profiles.
b.
Name the Profile Name (max. 32 characters).
c.
Click Save.
•
To select ACD report options
a.
Click Option.
b.
In ACD Report - Export CSV File Format, select either Comma(,) or Semicolon(;) as the data
separator.
c.
Click OK.
You can make an ACD report through 3 types of filters: Group, Agent, and Call. On the ICD screen,
select the target tab, configure the settings as necessary and then click Apply.
326 Operating Manual
Item
Number of Current
Waiting Calls (1-30)
Waiting Time (0-10
min/10 sec)
Colour Mode
Blinking
Description
Select the display mode for
members' status.
Specify the number of
waiting calls at which the
Current Waiting
Callsdisplay is highlighted.
Specify the waiting time at
which the Longest Waiting
Time display is highlighted.
Select the colour to use to
highlight items on the
screen.
Select whether items that are
highlighted on the screen
blink.
Value
Standard, Simple
1–30
0–10 minutes
Mode 1, Mode 2, Mode 3
Enable, Disable