The Remote Control Does Not Function; Connected To The Receiver - Sony STR-ZA5000ES User Manual

operating instructions of the connected device.
The types and number of devices that can be controlled by the "BRAVIA" Sync feature are
restricted by the HDMI CEC standard as follows:
Recording devices (Blu-ray Disc recorders, DVD recorders, etc.): up to 3 devices
Playback devices (Blu-ray Disc Player, DVD players, etc.): up to 3 devices
Tuner-related devices: up to 4 devices (the receiver uses one of them for its GUI
operations.)
Audio system (receivers): up to 1 device (used by this receiver)
Set [Control for HDMI] to [On] in the [HDMI Setup] menu.
[205] Troubleshooting "BRAVIA" Sync (Control for HDMI)
TV sound cannot be heard from the speakers

connected to the receiver.

Make sure [Control for HDMI] is set to [On] in the [HDMI Setup] menu.
Make sure [Input Mode] for the TV input is set to [Auto] in the [Input Setup] menu.
Make sure your TV supports the ARC function. Make sure that the HDMI input of your TV is
labeled "ARC."
If your TV has multiple HDMI input jacks, make sure the receiver is connected to the one
supports the ARC function.
Make sure your TV is connected to the HDMI OUT A jack of the receiver.
Make sure the HDMI OUTPUT setting is set to [HDMI A] or [HDMI A + B].
Make sure that the optical output or audio output jack(s) of the TV is correctly connected to
the TV AUDIO IN jack(s) of the receiver.
[206] Troubleshooting Remote control

The remote control does not function.

Point the remote control at the remote control sensor on the receiver.
Remove any obstructions between the remote control and the receiver.
Replace both of the batteries in the remote control with new ones if they are weak.
[207] Troubleshooting If the problem is not solved
Reverting to the factory default settings
You can clear all memorized settings and restore the receiver to the factory default settings by
the following procedure. This procedure can also be used to initialize the receiver before you
use it for the first time.
Be sure to use the buttons on the receiver to perform this operation.
1 Turn off the receiver.
2 Hold down (power) on the receiver for 5 seconds.
[MEMORY CLEARING] appears on the display panel for a while, then changes to
[MEMORY CLEARED!].
Note
Do not turn the receiver off until [MEMORY CLEARED!] appears on the display panel.
[208] Troubleshooting If the problem is not solved
Resetting sound fields to the default settings
Be sure to use the buttons on the receiver to perform this operation.
Turn off the receiver.
1
2 Hold down MULTI ST. and press
[S.F. INITIALIZED!] appears on the display panel and all sound fields are reset to their
default setting.
(power) on the receiver.