The Display Panel Is Turned Off - Sony STR-ZA5000ES User Manual

No 4K content appears on the TV screen.
Depending on the TV or the video device, 4K content may not be displayed. Check the
video capability and settings of your TV and video device.
Be sure to use a High Speed HDMI Cable with Ethernet.
When you use high bandwidth video formats such as 4K/60p 4:4:4, 4:2:2 and 4K/60p 4:2:0
10 bit, we recommend you to use a Premium High Speed HDMI Cable with Ethernet that
supports 18 Gbps.
If your TV has similar menu for high bandwidth video format, check the setting on the TV
menu when you set [HDMI Signal Format] to [Enhanced format] on this receiver. For details
on the setting of the TV menu, refer to the operating instructions of the TV.
Be sure to connect the receiver to an HDMI input jack of a TV or video device that supports
4K. You have to connect an HDMI cable to an HDMI jack that supports HDCP 2.2 when you
use a playback device for 4K resolution video content, etc.
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No image is output to the TV screen when the receiver
is in standby mode.
When the receiver enters standby mode, the image from the last HDMI device selected
before you turned off the receiver is displayed. If you are enjoying content from another
device, play the content on the device and perform the One-Touch Play operation, or turn
on the receiver to select the HDMI device from which you want to enjoy content.
Make sure [Pass Through] is set to [Auto] or [On] in the [HDMI Setup] menu.
[180] Troubleshooting Image
The home menu does not appear on the TV screen.
If you connect the TV to the HDMI OUT B (ZONE 2) jack and [HDMI Out B Mode] is set to
[Zone2] in the [HDMI Setup] menu, the home menu does not appear on the TV screen. In
this case, set [HDMI Out B Mode] to [Main].
Press HOME to display the home menu.
Check that the TV is connected correctly.
The home menu may take some time to appear on the TV screen depending on the TV.
[181] Troubleshooting Image

The display panel is turned off.

Make sure [Pure Direct] is set to [Off] in the [Sound Effects] menu. When the function is set
to [On], the display panel is turned off.
Adjust the brightness of the display panel using [Dimmer] in the [System Setup] menu.
[182] Troubleshooting Image
Image does not appear on the TV screen when the
receiver is not turned on.
Set [Control for HDMI] to [On], and then set [Pass Through] to [Auto] or [On] in the [HDMI
Setup] menu.
Turn on the receiver, then select the input to which the playing device is connected.
If connected to other devices than those manufactured by Sony that support the Control for
HDMI function, set [Control for HDMI] to [On] in the [HDMI Setup] menu.
[183] Troubleshooting Image
When the language for the on-screen display of the TV
is changed, the on-screen display language of the
receiver is changed simultaneously.
Check [Control for HDMI] in the [HDMI Setup] menu. If [Control for HDMI] is set to [On], the
on-screen display language of the receiver may be changed simultaneously when you
change the language for the on-screen display of the TV. Select the language on the
receiver again to return to the previous setting.