The Remote Control Does Not Function - Sony STR-ZA810ES Manual

[293] Troubleshooting
The Control for HDMI function does not work properly.
Check the HDMI connection with the receiver (refer to the supplied Startup Guide).
Enable the Control for HDMI function on the TV. For details, refer to the operating
instructions of the TV.
Wait for a while, and then try again. If you unplug the receiver, it will take a while before the
operation is completed. Wait for 15 seconds or longer, and then try again.
If you unplug the HDMI cable or change the connection, repeat the procedures of "Preparing
to use "BRAVIA" Sync function."
Make sure your TV is connected to the HDMI OUT A (TV) jack of the receiver.
Make sure the HDMI OUT setting is set to [HDMI A] or [HDMI A + B].
Set [Control for HDMI] to [On] in the [HDMI Settings] menu.
When [Control for HDMI] is set to [Off], "BRAVIA" Sync does not work properly, even if the
device is connected to the HDMI IN jack.
Make sure the connected device supports the Control for HDMI function.
Enable the Control for HDMI function on the connected device. For details, refer to the
operating instructions of the connected device.
The types and number of devices that can be controlled by the "BRAVIA" Sync feature are
restricted by the HDMI CEC standard as follows:
Recording devices (Blu-ray Disc recorders, DVD recorders, etc.): up to 3 devices
Playback devices (Blu-ray Disc players, DVD players, etc.): up to 3 devices
Tuner-related devices: up to 4 devices
Audio system (receiver/headphones): up to 1 device (used by this receiver)
[294] Troubleshooting
TV sound cannot be heard from the speakers
connected to the receiver.
Make sure [Control for HDMI] is set to [On] in the [HDMI Settings] menu.
Make sure [Input Mode] for the TV input is set to [Auto] in the [Input Settings] menu.
Make sure your TV supports the Audio Return Channel (ARC) function. Make sure that the
HDMI input of your TV is labeled "ARC."
If your TV has multiple HDMI input jacks, make sure the receiver is connected to the one
supports the Audio Return Channel (ARC) function.
Make sure your TV is connected to the HDMI OUT A (TV) jack of the receiver.
Make sure the HDMI OUT setting is set to [HDMI A] or [HDMI A + B].
[295] Troubleshooting

The remote control does not function.

Point the remote control at the remote control sensor on the receiver.
Remove any obstructions between the remote control and the receiver.
"BRAVIA" Sync (Control for HDMI)
"BRAVIA" Sync (Control for HDMI)
Remote control