Sony STR-ZA5000ES User Manual page 91

If the problem persists, consult your nearest Sony dealer.
[173] Troubleshooting General
The receiver does not turn on even when the TV is
turned on.
Set [Control for HDMI] to [On] in the [HDMI Setup] menu. The TV must support the Control
for HDMI function. For details, refer to the operating instructions of your TV.
Check the speaker settings of the TV. The receiver power syncs with the speaker settings of
the TV. For details, refer to the operating instructions of the TV.
If sound was output from the speakers of the TV last time, the receiver does not turn on
even when the TV is turned on.
[174] Troubleshooting General
The receiver turns off when the TV is turned off.
Check [Standby Linked to TV] in the [HDMI Setup] menu. When the function is set to [On],
the receiver automatically turns off interlocked with the TV-power off operation, regardless
of the input of the receiver.
[175] Troubleshooting General
The receiver does not turn off even when the TV is
turned off.
Check [Standby Linked to TV] in the [HDMI Setup] menu.
If you want the receiver to turn off when the TV is turned off regardless of the input of the
receiver, set [Standby Linked to TV] to [On]. The TV must support the Control for HDMI
function. For details, refer to the operating instructions of your TV.
Set [Control for HDMI] to [On] in the [HDMI Setup] menu. The TV must support the Control
for HDMI function. For details, refer to the operating instructions of your TV.
[176] Troubleshooting Image
No image appears on the TV screen.
Select the appropriate input using the input buttons.
Set your TV to the appropriate input mode.
Move your audio device away from the TV.
Assign the video input (HDMI, COMPONENT or VIDEO IN) correctly.
When you are upconverting input signals using the receiver, use the same type of output
signals as input signals.
Make sure that cables are correctly and securely connected to devices.
Set [HDMI Signal Format] for the selected HDMI IN jack except HDMI IN 6 (GAME) jack to
[Standard format] in the [HDMI Setup] menu.
Some playback devices need to be set up. Refer to the operating instructions supplied with
each device.
Be sure to use a High Speed HDMI Cable with Ethernet when you view images or listen to
sound, especially for 1080p, Deep Color (Deep Colour), 4K or 3D transmission. Premium
High Speed HDMI Cable with Ethernet that supports 18 Gbps is required for 4K/60p 4:4:4,
4:2:2 and 4K/60p 4:2:0 10 bit etc.
The output of the HDMI video signals of the receiver may be set to [HDMI OFF]. In this
case, set to [HDMI A], [HDMI B], or [HDMI A + B]. You can only select [HDMI B] or [HDMI
A+B] when [HDMI Out B Mode] is set to [Main].
If you want to play HDCP 2.2 content, connect the receiver to an HDMI input jack of a TV
that supports HDCP 2.2.
[177] Troubleshooting Image
No 3D content appears on the TV screen.
Depending on the TV or the video device, 3D content may not be displayed. Check the
HDMI video formats supported by the receiver.
Be sure to use a High Speed HDMI Cable with Ethernet.
[178] Troubleshooting Image