Technical Service; How To Obtain Service Or Parts - Thermador MES301HS Use And Care Manual

Problem
A "plop" noise can be heard when
cooking
An excessive amount of steam is pro-
duced when steaming
An excessive amount of steam is
repeatedly produced when steaming
Steam escapes from the vent open-
ings when cooking
Appliance no longer produces steam
correctly
The error message "E.." appears in
the display
The error message "E011" appears in
the display

Technical service

Contact our Technical Service Department if your
appliance needs repair. Our central Customer Service
Center (see below) will also be happy to supply you with
details on a center close to you.
E number and FD number:
When you contact our service, please have the Model (E)
number and the FD number for your appliance available.
You can find the data plate with these numbers on the
bottom left side when you open the appliance door. To
ensure that you can easily find the numbers in the event
of a malfunction, write down the appliance information
here.
Model no.
Customer Service O
Questions? Please contact us. We look forward to
hearing from you!

ZZZWKHUPDGRUFRP
  0DLQ 6WUHHW 6XLWH 
,UYLQH &$ 
Possible Cause
Temperature change affecting frozen
food and caused by water vapor
Appliance is being calibrated automati-
cally
Appliance cannot be calibrated automati-
cally when cooking for short periods of
time
The appliance needs to be descaled
Technical defect
A touchpad was touched for too long or
is stuck
Serial no.
Tip/Solution
This is normal.
This is normal.
Reset the appliance to the factory
setting (see Basic Settings). Next,
start the Steam mode for
20 minutes at 210 °F (100° C).
This is normal.
Start Decalcify mode.
Turn the settings dial to clear the
error message and reset the clock,
if necessary.
If the error message reappears,
contact customer service.
Turn the settings dial to clear the
error message.
Touch all touchpads individually to
check if they are clean.

How to Obtain Service or Parts

To reach a service representative, see the contact
information at the front of the manual. Please be
prepared with the information printed on your product
data plate when calling.
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