Service; Troubleshooting - Thermador MES301HS Use And Care Manual

Service

Troubleshooting

If you encounter a problem, it often will merely be
something minor. Before you call customer service,
consider the suggestions and instructions below:
Problem
Appliance is not working
Appliance does not start
Appliance does not start,
appears and flashes in the display
<
Four zeros appear in the display
:
‹‹ ‹‹
Appliance is not operating. A cook
time appears in the display
Appliance is not heating up. Three
heat indicator bars appear in the dis-
play
appears in the display
"‰
appears
9
The indicator appears, but the
9
water tank is full
The 9 indicator appears, but the
water tank is not empty yet, or the
water tank is empty, but the
tor does not appear
Water tank empties without any
apparent reason. Evaporator dish is
overflowing.
Evaporator dish has been boiled dry
even though the water tank is full
28
Possible Cause
Cord is not plugged in
Power outage
Defective fuse
Faulty operation
Appliance door is not closed all the way Close the appliance door.
Steam Clean or Decalcify was canceled
: min.
‹‹ ...‹
Power outage
The settings dial was turned accidentally Touch START/STOP.
After adjusting the setting, START/STOP
was not touched
A touchpad combination was touched
Automatic shutoff is activated
Appliance has not been used for at least
2 days and the water tank is full
Water tank was not inserted correctly
Detection system not working
Water tank is dirty. The moving water
level detectors are stuck
indica-
9
Water tank was not closed properly
Tank lid seal is dirty
Tank lid seal is defective
Water tank was not inserted correctly
Supply line is clogged
CAUTION
9
Repairs should only be done by a trained servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
Tip/Solution
Connect appliance to power.
Check if other kitchen appliances
are working.
Check the fuse or breaker box to
see if the breaker or fuse to the
appliance is working.
Turn off power to the appliance at
the main power supply (fuse or
breaker box) and turn it back on
after approximately 10 seconds.
Clean the appliance twice (see
Canceling Steam Clean or Cancel-
ing Decalcify Mode).
Set the current time using the set-
tings dial and then touch TIMER/
CLOCK.
Touch START/STOP, or clear the
setting by touching ON/OFF.
Disconnect from power and recon-
nect after approximately
20 seconds. Within 2 minutes,
touch and hold PANEL LOCK for
4 seconds.
Touch any touch key.
Empty and clean the water tank.
Always empty the water tank after
cooking.
Slide in the water tank until it locks
in place.
Call customer service.
Shake and clean the water tank. If
the components are still stuck,
obtain a new water tank through
customer service.
Close the tank lid until it clearly
snaps into place.
Clean the seal.
Obtain a new water tank through
customer service.
Slide in the water tank until it locks
into place.
Descale appliance. Verify that the
water hardness level is set cor-
rectly.