Automatic Call Distribution (Acd); To Configure An Acd Key Via Phone User Interface; To Log Into The Acd System - Yealink SIP-T21 E2 User Manual

User Guide for the SIP-T21(P) E2 IP Phone
ACD is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earliest
opportunity. ACD on the SIP-T21(P) E2 IP phone allows the ACD system to distribute large
volumes of incoming calls to the registered ACD users. To use this feature, you should
configure an ACD key in advance.
Note
Make sure ACD is enabled on your IP phone. For more information on enabling ACD,
contact your system administrator.

To configure an ACD key via phone user interface:

1. Press Menu->Features->DSS Keys.
2. Select the desired DSS key.
3. Press
4. Press the Save soft key to accept the change or the Back soft key to cancel.
ACD key is configurable via web user interface at the path DSSKey->Line Key.

To log into the ACD system:

1. Press the ACD key when the phone is idle.
The LCD screen prompts you the following information:
User ID: the identity used to log into the queue.
Password: the password used to log into the queue.
2. Press the Login soft key to log in.
Note
Contact your system administrator for the User ID and Password to access the ACD
system.
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or , or the Switch soft key to select ACD from the Type field.