Dtmf Tones; Power Interruption; Installation Error And Status Messages - Avaya 9601 Installing And Maintaining

Troubleshooting guidelines

DTMF tones

SIP deskphones send DTMF tones according to the SEND_DTMF_TYPE parameter setting.
The default setting of this parameter sends DTMF "tones" as "telephone event" RTP packets
per RFC 2833. Whether a non-SIP deskphone hears these DTMF tones depends on whether
the Avaya Communication Manager media resource converts the "telephone event" RTP
packets into audio RTP packets.

Power interruption

If power to a 9601, 9608, 9608G, 9611G, 9621G, or 9641G IP deskphone is interrupted while the
deskphone is saving the application file, the HTTP/HTTPS application can stop responding. If
this occurs, restart the phone.

Installation error and status messages

The 9601, 9608, 9608G, 9611G, 9621G, and 9641G IP deskphones issue messages in the
currently selected language, or if the deskphone is logged off, in the language specified by the
SYSTEM_LANGUAGE parameter value. If English is not the selected language, the deskphone
displays messages in English only when they are associated with local procedures, for
example, the VIEW Craft local procedure.
Most of the messages in
deskphone resets. The most common exception is Extension in Use, which requires
manual intervention.
Table 3: Possible error and status messages during installation of 9601, 9608, 9611G,
9621G, or 9641G IP deskphones
Message
Address
Conflict
Bad Router
76 SIP Deskphones Release 6.4 Installation and Maintenance Guide
Table 3 display only for about 30 seconds or less, and then the
Cause/Resolution
CAUSE: The deskphone has detected an IP Address conflict.
RESOLUTION: Verify administration to identify duplicate IP
Address(es).
CAUSE: The deskphone cannot find a router based on the information
in the DHCP file.
RESOLUTION: Use static addressing to specify a router address, or
change administration on DHCP, as indicated in Administering Avaya
Deskphone SIP for 9601/9608/9608G/9611G/9621G/9641G.