Installation Error And Status Messages - Avaya one-X 9600 Series Installation And Maintenance Manual

Troubleshooting Guidelines

Installation Error and Status Messages

The 9600 Series IP Telephones issue messages in English only. The IP telephones also display
messages from the switch, which can issue messages in the local language outside the United
States. The 9600 Series IP Telephones issue messages in the currently selected language, or if
the telephone is logged off, in the language specified by the LANGSYS parameter value. If
English is not the selected language, the telephone displays messages in English only when
they are associated with local procedures, for example, MUTE V I E W.
Most of the messages in
resets. The most common exception is Extension in Use, which requires manual
intervention.
Table 3: Possible Error and Status Messages During Installation of 9600 Series IP
Telephones
Message
802.1X Failure
Address
Conflict
Authentication
Error
Bad FileSv
Address
Bad Router?
62 9600 Series IP Telephones Release 3.0 Installation and Maintenance Guide
Table 3 display only for about 30 seconds, and then the telephone
Cause/Resolution
CAUSE: Incorrect credentials provided for authentication or not
provided at all.
RESOLUTION: Follow the display prompts and reenter the 802.1X ID
and password.
CAUSE: The telephone has detected an IP Address conflict.
RESOLUTION: Verify administration to identify duplicate IP
Address(es).
CAUSE: The call server does not recognize the extension entered.
RESOLUTION: Confirm the extension is correct and is correctly
administered on the switch. Then try registration again, taking particular
care to enter the extension accurately.
CAUSE: The HTTP/HTTPS server IP Address in the IP telephone's
memory is all zeroes.
RESOLUTION: Depending on the specific requirements of your
network, this may not be an error. If appropriate, either administer the
DHCP server with the proper address of the HTTP/HTTPS server, or
administer the telephone locally using the ADDR option. The ADDR
option is explained in
CAUSE: The telephone cannot find a router based on the information in
the DHCP file for GIPADD.
RESOLUTION: Use static addressing to specify a router address, or
change administration on DHCP, as indicated in the Avaya one-X™
Deskphone Edition for 9600 Series IP Telephones Administrator Guide.
Chapter 3: Local Administrative Options.
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