Stokke Tripp Trapp Newborn Set EN 12790 User Manual page 55

Right of complaint and
Extended Warranty
Applicable worldwide in respect of the
TRIPP TRAPP® Newborn Set™, hereinafter
referred to as the product.
RIGHT OF COMPLAINT
The customer has a right of complaint
pursuant to the consumer protection
legislation applicable at any given time,
which legislation may vary from country to
country.
Generally speaking, STOKKE AS does not
grant any additional rights over and above
those laid down by the legislation applica-
ble at any given time, although reference is
made to the "Extended Warranty" described
below. The rights of the customer under the
consumer protection legislation applicable
at any given time are additional to those
under the "Extended Warranty", and are not
affected thereby.
STOKKE "EXTENDED WARRANTY"
However, STOKKE AS, Parkgata 6, N-6003
Aalesund, Norway, grants an "Extended
Warranty" to customers who register their
product in our Warranty Database. This may
be done via our webpage www.stokke.
com/guarantee. Alternatively, one may fill in
and submit the warranty form, which is
inserted into the instruction manual
accompanying the product. Upon registra-
tion, a warranty certificate will be issued and
sent to the customer electronically (e-mail)
or by ordinary mail.
Registration in the Warranty Database
entitles the owner to an "Extended
Warranty" as follows:
• 3-year warranty against any manufac-
turing defect in the product.
The "Extended Warranty" also applies if the
product has been received as a gift or
purchased second-hand. Consequently, the
"Extended Warranty" may be invoked by
whoever is the owner of the product any
given time, within the warranty period, and
subject to the warranty certificate being
presented by the owner.
The STOKKE "Extended Warranty" is
conditional upon the following:
• Normal use.
• The product only having been used for
the purpose for which the product is
intended.
• The product having undergone
ordinary maintenance, as described in
the maintenance/instruction manual.
• Upon the "Extended Warranty" being
invoked, the warranty certificate shall
be presented, together with the
original datestamped purchase receipt.
This also applies to any secondary or
subsequent owner.
• The product appearing in its
original state, hereunder that the only
parts used have been
supplied by STOKKE and are intended
for use on, or together with, the
product. Any deviations herefrom
require the prior written consent of
STOKKE.
• The serial number of the
product not having been destroyed or
removed.
The STOKKE "Extended Warranty" does
not cover:
• Issues caused by normal
developments in the parts making up
the product (e.g. colouration changes,
as well as wear and tear).
• Issues caused by minor variations in
materials (e.g. colour differences
between parts).
• Issues caused by extreme influence
from external factors like sun/light,
temperature, humidity,
environmental pollution, etc.
• Damage caused by accidents/mishaps
– forexample drops from height. The
same applies if the product has been
overstrained, for example in terms of
the weight placed on it.
• Damage inflicted on the product by
external influence, for example when
the product is being shipped as
luggage.
• Consequential damage, for example
dam age inflicted on any persons and/
or any other objects.
• If the product has been fitted with any
accessories that have not been
supplied by Stokke, the "Extended
Warranty" shall lapse.
• The "Extended Warranty" shall not
apply to any accessories that have
been purchased or supplied together
with the product, or at a subsequent
date.
STOKKE will under the "Extended
Warranty":
• Replace or – if STOKKE thus
prefers – repair the defective part, or
the product in its entirety (if necessary),
provided that the product is delivered
to a reseller.
• Cover normal transport costs for any
replacement part/product from
STOKKE to the reseller from whom the
product was purchased. – No travel
costs on the part of the purchaser are
covered under the terms of the
warranty.
• Reserve the right to replace, at the
time of the warranty being invoked,
defect parts by parts that are of
approximately the same design.
• Reserve the right to supply a replace-
ment product in cases where the
relevant product is no longer being
manufactured at the time of the
warranty being invoked. Such product
shall be of corresponding quality and
value.
How to invoke the "Extended Warranty":
Generally speaking, all requests relating to
the "Extended Warranty" shall be made to
the reseller from whom the product was
purchased. Such request shall be made as
soon as possible after any defect has been
discovered, and shall be accompanied by
the warranty certificate as well as the
original purchase receipt.
Documentation/evidence confirming the
manufacturing defect shall be presented,
normally by way of the product being
brought along to the reseller, or otherwise
being presented to the reseller or a STOKKE
sales representative for inspection.
The defect will be remedied in accordance
with the above provisions if the reseller or a
STOKKE sales representative determines that
the damage is caused by a manufacturing
defect.
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UK