Answering Calls At A Prime Telephone; Using A Central Answering Position (Cap) Module - Nortel Modular ICS 4.0 Manual

Answering calls at a prime telephone

Each line in a Norstar system can be assigned a prime
telephone. Calls not answered at their normal destinations are
transferred to the prime telephone. The prime telephone is
usually the attendant's telephone. The installer or customer
service representative programs a prime telephone for a line.
Displays
DND from 221
DND transfer
DRT Line001
Line001 callback
Line001 to prime
Line002>Line052
For other displays, see "Common feature displays" on page 203.

Using a central answering position (CAP) module

A central answering position (CAP) is a Norstar M7324
telephone and a CAP module that your installer or customer
service representative programmed as a CAP. You can have
five CAPs in a Norstar Modular system. It is best if the CAP is
the prime telephone and direct-dial telephone for the lines and
telephones it serves.
P0881591 Issue 01
The person at telephone 221 has forwarded
a call to you using Do Not Disturb.
The system has transferred a call to you from
a telephone with Do Not Disturb turned on.
Nobody answered this call so the system
transferred it to you.
Someone has camped, parked or transferred
CALLBACK
a call on line 001, but no one has answered
it. Press CALLBACK or the line button to
connect to the call.
There is no telephone that can receive a call
on line 001 so the system has transferred it
to you.
The call coming in on line 002 was intended
for target line 052. Line 052 is busy so the
call has come to you.
Answering calls / 31
Modular ICS 4.0 System Coordinator Guide