Nortel ICS 4.0 Manuals

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Nortel ICS 4.0 Manual

Nortel ICS 4.0 Manual (242 pages)

Modular System Coordinator Guide

Brand: Nortel | Category: Telephone | Size: 3.99 MB

Table of Contents

Table of Contents
3
Getting Started with Norstar

13
- Using this Guide
  13
- Understanding Programming
  14
- Before You Start
  15
- What You'll Need to Do Programming
  15
- Using Buttons
  16
  - Using the Buttons under the Display
    17
  - The Programming Overlay
    18
- A Map for Working in Programming
  19
- Starting and Ending a Session
  23
- Ending a Session
  23
Frequently Used Programming Operations

25
Answering Calls

41
Making Calls

65
- Do Not Disturb
  66
- Choosing a Line Using a Line Button
  67
- Line Pools
  67
- Changing How You Dial Your Calls
  69
  - Using Standard Dial
    69
  - Using Automatic Dial
    70
  - Using Pre-Dial
    70
- When the Internal Number You Have Called Is Busy
  70
  - Priority Call
    70
  - Making a Priority Call
    71
  - Giving a Telephone the Ability to Make Priority Calls
    71
  - Using Ring Again
    72
  - Turning on Ring Again
    73
  - Canceling Ring Again
    73
Time Savers for Making Calls

75
Handling Many Calls at Once

85
- Using Hold
  85
  - Retrieving a Held Call
    85
  - Holding Automatically
    85
  - Listening on Hold
    85
  - Holding a Call Exclusively
    86
- Using Call Queuing
  86
Transferring Calls

87
- Using the Transfer Feature
  87
  - Transferring a Call
    87
  - Transferring External Calls
    88
  - Canceling a Transfer
    88
- Using Camp-On
  90
- Parking a Call
  91
  - Retrieving a Parked Call
    92
  - Using Call Park
    92
- Using Callback
  94
Forwarding Your Calls

95
- Forwarding Your Calls to Another Norstar Telephone
  95
- Line Redirection
  99
Communicating in the Office

107
- Paging
  107
- Sending Messages
  110
  - Sending a Message
    110
  - Canceling a Message You Have Sent
    112
- Viewing Your Messages
  112
- Using Voice Call
  116
Tracking Your Incoming Calls

119
- Using Call Log
  119
  - Call Log Options
    120
  - Logging a Call Manually
    120
  - Deleting Old Log Items
    121
  - Viewing Your Call Log
    121
  - Viewing a Call Log Item
    122
  - Erasing Log Items
    122
  - Making a Call Using Call Log
    122
  - Creating a Password to Your Call Log
    123
  - Changing Your Call Log Password
    123
  - Deleting an Assigned Password
    124
  - Programming a Telephone to Log Calls Automatically
    124
- Using Voice Mail
  126
Customizing Your Telephone

127
- Finding out What a Button Does Using Button Inquiry
  127
- Making the Display Darker or Lighter Using Contrast Adjustment
  127
- Changing the Language on the Display
  128
  - English
    128
  - French
    128
  - Spanish
    128
- Programming a Feature Code Onto a Memory Button
  128
  - Programming Feature Buttons
    129
  - Erasing a Feature Button
    129
- Applying Button Cap Labels
  130
  - Types of Button Caps
    131
- Identifying the Telephones
  131
- Norstar Default Button Assignments
  132
- Rules of Default Button Assignment
  132
  - M7310 Telephone Button Defaults
    133
  - M7324 Telephone Button Defaults
    134
  - M7100 Telephone Button Defaults
    135
  - M7208 Telephone Button Defaults
    135
- Moving Line Buttons
  136
- Changing the Type of Ring
  137
- Adjusting the Ring Volume
  137
- Hiding the Message or Calls Indication
  137
  - Restoring the Messages and Calls Indication
    138
User Preferences

139
- Using User Preferences
  139
  - Changing Button Programming
    140
  - M7208 Telephone
    141
  - Changing User Speed Dial
    142
  - Changing Call Log Options
    143
  - Changing How Calls Are Dialed
    143
  - Changing the Language Used on the Display
    143
  - Making the Display Lighter or Darker
    144
  - Changing the Telephone's Ring
    144
  - Modular ICS 4.0 System Coordinator Guide P0881591 Issue
    146
Programming Hunt Groups

147
- Adding or Removing Members from a Group
  148
  - Moving Members of a Group
    150
- Assigning or Unassigning Lines to a Group
  150
- Setting the Distribution Mode
  151
- Setting the Hunt Delay
  153
- Programming Busy Line Setting
  154
- Programming the Queue Time-Out
  155
- Programming the Overflow Set
  156
- Setting the Name
  157
- Modular ICS 4.0 System Coordinator Guide P0881591 Issue
  158
Telephone Features

159
- Installing Norstar Telephones
  159
- Naming a Telephone or a Line
  161
- Moving Telephones
  161
- Stopping Calls from Ringing at Your Telephone Using Do Not Disturb (DND)
  162
  - Stopping Calls
    162
  - Refusing to Answer a Call
    162
  - Canceling Do Not Disturb
    162
  - Using Do Not Disturb
    162
- Using Background Music
  163
  - Turning Background Music off
    163
ISDN PRI and BRI

165
- Isdn Pri
  165
- ISDN PRI Features
  166
  - Network Name Display for PRI
    166
  - Name and Number Blocking for PRI
    167
  - Emergency 911 Dialing
    167
  - 2-Way DID
    167
  - Call by Call Service Selection for PRI
    168
  - Dialing Plan and PRI
    169
- Isdn Bri
  170
  - Line Access from an ISDN Terminal
    171
- ISDN BRI Features
  171
  - Network Name Display for BRI
    171
  - Name and Number Blocking for BRI
    172
- Service Provider Features
  172
  - Call Forward
    172
  - Canceling Call Forward
    173
  - Calling the Number Your Calls Are Forwarded to
    173
  - Automatic Call Back
    173
  - Automatic Recall
    173
- ISDN BRI Terminals
  174
- ISDN Applications for BRI and PRI
  174
  - Videoconferencing and Video Telephony
    174
  - Desktop Conferencing
    174
  - File Transfer
    174
  - Telecommuting
    174
  - Group 4 Fax
    175
  - Remote LAN Access
    175
  - Leased Line Backup
    175
  - LAN to LAN Bridging
    175
  - Internet and Database Access
    175
Using System Features

177
- Using Alternate or Scheduled Services
  177
- Turning Services on and off
  178
  - An Example of How to Turn on a Service Manually
    179
- Turning Services on and off Using Feature Codes
  180
  - Viewing the Active Services from a Two-Line Display Telephone
    181
  - Viewing the Active Services from a One-Line Display Telephone
    181
- Using Passwords
  183
  - Using a Basic Password
    184
  - Registration Password
    185
  - Changing Passwords
    185
  - Clearing a Call Log Password
    186
- Using Special Telephones
  186
  - Direct-Dial
    186
  - Changing the Direct-Dial Telephone Assignments
    187
  - Hotline
    188
  - Bypassing a Hotline
    188
  - Making a Telephone a Hotline Telephone
    189
  - Control Telephone
    190
- Using Set Lock
  190
- Changing Set Lock Programming for a Telephone
  191
- Using an Auxiliary Ringer
  191
  - Turning the Auxiliary Ringer for a Telephone on or off
    191
- Using Host System Dialing Signals
  192
  - Link
    192
  - Preventing a Telephone from Using Link
    193
  - Pause
    193
  - Long Tones
    194
  - Programmed Release
    195
  - Run/Stop
    195
  - Wait for Dial Tone
    196
  - Using Pulse Dialing for a Call
    196
- Using Your Norstar System from an External Location
  196
- Tones
  199
- Using Class of Service (COS) Passwords
  199
  - Changing Your Class of Service
    200
- Programming Automatic Time and Date
  201
General System Features

203
- Set Profile
  203
- Line Profile
  203
- Pulse or Tone Dialing
  203
- Disconnect Supervision
  204
- Hunt Groups
  204
- Internal Numbers
  204
- Line Assignment
  204
- Target Line
  205
- Line Pools
  206
- Overflow Call Routing
  206
- M7100 Telephone
  206
  - Memory Buttons
    207
  - One-Line Display
    207
  - Prime Line
    208
  - Private Lines
    208
  - Volume Bar
    208
  - Wall Mounting
    209
Troubleshooting

211
- Using the Alarm Telephone
  211
- Reporting and Recording Alarm Codes
  211
- Testing the Telephone
  211
  - Testing the Telephone Display
    212
  - Testing the Telephone Buttons
    212
- Testing the Speaker in the Telephone Handset
  213
- Testing the Telephone Headset
  213
- Testing the Telephone Speaker
  213
- Testing the Power Supply to a Telephone
  214
Common Feature Displays

215
- No Free Lines
  218
Index

221

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