Holding A Call Exclusively; Using Call Queuing - Nortel Modular ICS 4.0 Manual

Modular system coordinator guide
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74 / Handling many calls at once
2. Hang up the receiver.
3. Press the line button of the call. You may hear indications
from the far end that you are on hold (for example, tones
or music).
4. When the person you were talking to returns you hear them
through your telephone speaker. Lift the receiver and talk.
Tip -
telephone, you can use the Handsfree/Mute feature
instead of Listen on Hold.

Holding a call exclusively

You can put a call on Exclusive Hold so that it can be retrieved
ƒ‡·
only at your telephone.
Press
appears busy on all other telephones, and the call cannot be
picked up by anyone else in the office.
Displays
On hold: LINENAM

Using Call Queuing

If you have more than one call ringing at your telephone, you
ƒ°‚⁄
can choose the call that has the highest priority by pressing
Call Queuing answers incoming external calls before callback,
camped, and transferred calls.
Modular ICS 4.0 System Coordinator Guide
If Automatic Handsfree has been assigned to your
ƒ˙
or
You have placed one or more calls on hold.
The name of the line that has been held the
longest is displayed.
.
ƒ‡·
. The line
ƒ°‚⁄
P0881591 Issue 01

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