KVH Industries TracPhone V11IP User Manual
  1. Manuals
  2. Brands
  3. KVH Industries Manuals
  4. Antenna
  5. TracPhone V11IP
  6. User manual

KVH Industries TracPhone V11IP User Manual

Hide thumbs Also See for TracPhone V11IP:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Installation Manual
TracPhone
V11
®
IP
User's Guide

Advertisement

Table of Contents
loading

Related Manuals for KVH Industries TracPhone V11IP

Summary of Contents for KVH Industries TracPhone V11IP

  • Page 1 TracPhone ® User’s Guide...
  • Page 2 Phone: 1 866 701-7103 Email: mvbsupport@kvh.com North/South America, Australia: Phone: +1 401 851-3806 Email: mvbsupport@kvh.com Europe, Middle East, Asia, Africa: Phone: +45 45 160 180 Email: mvbsupport@kvh.com KVH Part # 54-0904 Rev. E © 2013-2015, KVH Industries, Inc., All rights reserved.
  • Page 3 TracPhone, KVH, CommBox, IP-MobileCast, OneCare, and the unique light-colored dome with dark contrasting baseplate are trademarks of KVH Industries, Inc. mini-VSAT Broadband is a service mark of KVH Industries, Inc. ViaSat and the ViaSat logo are registered trademarks of ViaSat, Inc.

  • Page 4: Table Of Contents

    TracPhone V11-IP User’s Guide Table of Contents Introduction About this Manual................3 Who Should Use this Manual............3 Icons Used in this Manual ............3 Typographical Conventions ............3 Related Documentation ............4 Important Safety Information.............5 RF Radiation Hazard Area............6 System Overview ................7 System Components..............8 Satellite Communications ..............9 Seamless Satellite Switching ..........11 Getting Started...
  • Page 5 TracPhone V11-IP User’s Guide Interface Preferences Changing the Administrator Password ..........25 Entering the Vessel Name..............26 Assigning Phone Line Names ............27 Adjusting the LCD Brightness ............28 No-Transmit Zones No-Transmit Zones Overview............31 Status of No-Transmit Zones ............32 Establishing No-Transmit Zones ............33 Disabling No-Transmit Zones............38 Clearing No-Transmit Zones ............39 Voice Connections Voice Service Overview..............43...
  • Page 6 TracPhone V11-IP User’s Guide Network Configuration Selecting a Network Configuration..........59 Standard Configuration..............62 Static IP Configuration ..............64 Crew Configurations ................68 Dual Dome Configuration..............72 Legacy Configuration...............75 Compatible Configurations for Media Server........76 Wireless Settings................78 Configuring Computers for DHCP.............80 Windows 10 DHCP Settings............80 Windows 8 DHCP Settings............81 Windows 7 or Windows Vista DHCP Settings ......82 Windows XP DHCP Settings ...........83 Mac OS X DHCP Settings............85...
  • Page 7 TracPhone V11-IP User’s Guide Mobile Websites ..............100 Disabling Wi-Fi Access on Mobile Devices......100 Email Best Practices.............101 CommBox Features................102 Accessing the CommBox Web Interface.......102 IP-MobileCast Features..............104 Accessing the IP-MobileCast Web Interface......104 Troubleshooting Initial Steps for Any Problem ............107 Troubleshooting a Voice Problem ..........109 Troubleshooting a Data Problem............111 Error and Warning Messages............113 Status Information .................120...
  • Page 8 TracPhone V11-IP User’s Guide Using the ICM to Update Software ........144 Using Your Computer to Update Software......145 Using an iPhone/iPod touch to Update Software....146 Using a USB Flash Drive to Update Software .......147 Modem Configuration Updates ............148 Manually Updating the Modem Configuration Files .....149 Corrective Maintenance..............153 Gyro Calibration ................154 Hardware Restart ................156...
  • Page 9 TracPhone V11-IP User’s Guide Introduction 1. Introduction This section provides important safety information you need to know before using the system. It also provides a basic overview of the system and satellite communications. Contents About this Manual.............. 3 Important Safety Information ..........5 System Overview...............

  • Page 10: Introduction

    TracPhone V11-IP User’s Guide Introduction About this Manual This manual provides complete operation, configuration, and troubleshooting information for the TracPhone V11-IP system. Who Should Use this Manual The user should refer to this manual to learn how to operate the system, configure all aspects of the system, and identify the cause of any problem.

  • Page 11: Related Documentation

    TracPhone V11-IP User’s Guide Introduction Related Documentation In addition to this User’s Guide, the following documents are provided with your TracPhone system: Document Description Installation Guide Complete installation instructions Quick Start Guide Handy quick reference guide with basic operating instructions Activation Checklist Details on activating the system for mini-VSAT Broadband service...

  • Page 12: Important Safety Information

    TracPhone V11-IP User’s Guide Introduction Important Safety Information For your own safety, and for the safety of your passengers and/or crew, be sure to read the following important notices. WARNING Risk of Electric Shock Potentially lethal voltages are present within the ICM. To avoid electric shock, do not open the chassis enclosure.

  • Page 13: Rf Radiation Hazard Area

    TracPhone V11-IP User’s Guide Introduction CAUTION RF Radiation Hazard The antenna transmits up to 22 watts of radio frequency (RF) energy that is potentially harmful. Whenever the system is powered on, make sure everyone stays more than 42 feet (13 m) away from the antenna.

  • Page 14: System Overview

    TracPhone V11-IP User’s Guide Introduction System Overview Your TracPhone V11-IP is a complete mini-VSAT Broadband communications system for mariners on the move. Using cutting-edge CRMA (code reuse multiple access) and spread spectrum technologies, the TracPhone V11-IP delivers a seamless and consistent Internet experience.

  • Page 15: System Components

    TracPhone V11-IP User’s Guide Introduction System Components The TracPhone V11-IP system includes the following components: Antenna Unit The antenna unit provides the satellite link to the land-based hub. Using its integrated GPS, advanced reflector technology, and gyro stabilization, the antenna automatically locates and tracks the correct satellite, even while your vessel is on the move.

  • Page 16: Satellite Communications

    TracPhone V11-IP User’s Guide Introduction Satellite Communications Communications satellites are located in fixed positions above the Earth’s equator and relay data to/from the earth within the regions that they serve. Therefore, to communicate via a given satellite, you must be located within that satellite’s unique coverage area, also known as its “footprint.”...
  • Page 17 TracPhone V11-IP User’s Guide Introduction In addition, since satellites are located 22,300 miles (35,900 km) above the equator, the TracPhone antenna must have a clear view of the sky to transmit and receive signals. Anything that stands between the antenna and the satellite can block signals, resulting in lost data. Common causes of blockage include the following: •...

  • Page 18: Seamless Satellite Switching

    TracPhone V11-IP User’s Guide Introduction Seamless Satellite Switching The high-traffic regions of the global mini-VSAT Broadband coverage area are covered by more than one satellite. The ICM’s built-in modem maintains a prioritized list of all satellites in the network and selects the highest priority satellite that provides coverage at the vessel’s current GPS location.
  • Page 19 TracPhone V11-IP User’s Guide Getting Started 2. Getting Started This section provides you with the fundamental things you need to know to start using the system. It explains how to activate the system for mini- VSAT Broadband service, how to turn on the system for the first time, and how to interpret the system’s startup screens.

  • Page 20: Getting Started

    TracPhone V11-IP User’s Guide Getting Started Service Activation Before you can start using the TracPhone system, you need to activate it for mini-VSAT Broadband service. To activate, fill out and submit the appropriate form(s) available at www.kvh.com/mvbservice. NOTE: You will need to enter the antenna and ICM serial numbers on the form.

  • Page 21: Turning On The System

    TracPhone V11-IP User’s Guide Getting Started Turning On the System To turn on your TracPhone system, follow these steps: CAUTION The antenna transmits RF energy that is potentially harmful. Make sure everyone stays more than 42 feet (13 m) away from the antenna while it is in use.

  • Page 22: System Startup

    TracPhone V11-IP User’s Guide Getting Started System Startup The ICM shows the following screens during startup. Similar messages will also appear on the web interface. If the display shows an error message, see “Error and Warning Messages” on page 113. ICM Screen Description The system is running a self test...

  • Page 23: Accessing The Web Interface

    TracPhone V11-IP User’s Guide Getting Started Accessing the Web Interface The ICM offers a local web interface, which you can use to check system status, update software, and configure all aspects of the system. To access the web interface, simply open a web browser window on any computer on the network and enter the following web address: http://minivsat.kvh...

  • Page 24: Understanding The Home Page

    TracPhone V11-IP User’s Guide Getting Started Understanding the Home Page The Home page of the TracPhone V11-IP web interface provides essential system status information, including the status of the antenna, the system’s connection to the mini-VSAT Broadband service, and the voice service connection. It also displays the vessel’s GPS position and true heading and provides a graphical representation of the antenna’s pointing direction relative to the bow of the vessel.

  • Page 25: Accessing The Mykvh Web Portal

    TracPhone V11-IP User’s Guide Getting Started Accessing the myKVH Web Portal The myKVH secure web portal allows you to manage your vessel’s mini-VSAT Broadband usage from anywhere over the Internet. Specifically, myKVH provides the following services: • View vessel connection status, location, and data usage •...

  • Page 26: Viewing The Help (User Documentation)

    TracPhone V11-IP User’s Guide Getting Started Viewing the Help (User Documentation) The system’s Help is available on the Support page of the TracPhone V11-IP web interface. Two options are offered: Condensed and Extended. Refer to either of these resources for answers to your operation, configuration, or troubleshooting questions.

  • Page 27: Clearing The Cache Of Your Web Browser

    TracPhone V11-IP User’s Guide Getting Started Clearing the Cache of Your Web Browser When you visit a web page, your browser may store a copy of it in its local cache. As a result, when you revisit the page, the browser may display the old copy it had previously stored rather than reload the latest version from the web.
  • Page 28 TracPhone V11-IP User’s Guide Interface Preferences 3. Interface Preferences This section explains how to customize the TracPhone V11-IP web interface by entering the names of the vessel and phone lines. It also explains how to change the Administrator password and adjust the brightness of the ICM’s front panel LCD.

  • Page 29: Interface Preferences

    TracPhone V11-IP User’s Guide Interface Preferences Changing the Administrator Password You must be logged in as an Administrator to make any substantial changes to the system’s configuration on the TracPhone V11-IP web interface. To prevent unauthorized user access, KVH recommends that you change the Administrator password to something unique.

  • Page 30: Entering The Vessel Name

    TracPhone V11-IP User’s Guide Interface Preferences Entering the Vessel Name The vessel name is displayed on the Home page of the TracPhone V11- IP web interface. It also appears in all technical support communications. To enter your vessel’s name in the TracPhone V11-IP web interface, follow these steps: 1.

  • Page 31: Assigning Phone Line Names

    TracPhone V11-IP User’s Guide Interface Preferences Assigning Phone Line Names The phone line names are displayed on the Home page of the TracPhone V11-IP web interface. They also appear in all technical support communications. For example, you might assign the name “Bridge”...

  • Page 32: Adjusting The Lcd Brightness

    TracPhone V11-IP User’s Guide Interface Preferences Adjusting the LCD Brightness You can adjust the brightness of the ICM’s front panel LCD to suit your preferences. To adjust the brightness of the ICM’s display, follow these steps: 1. At the ICM front panel, press MENUS until the display shows “SETTINGS.”...
  • Page 33 TracPhone V11-IP User’s Guide No-Transmit Zones 4. No-Transmit Zones This section explains how to view, configure, temporarily disable, and clear no-transmit zones, which prohibit the antenna from transmitting within a certain azimuth/elevation range. Contents No-Transmit Zones Overview .......... 31 Status of No-Transmit Zones........... 32 Establishing No-Transmit Zones........

  • Page 34: No-Transmit Zones

    TracPhone V11-IP User’s Guide No-Transmit Zones No-Transmit Zones Overview To prevent exposure to the antenna’s radiated RF (radio frequency) energy, you can configure up to two no-transmit zones for areas where crew and passengers frequent. Whenever the antenna points within a no-transmit zone, the system disables the transmitter.

  • Page 35: Status Of No-Transmit Zones

    TracPhone V11-IP User’s Guide No-Transmit Zones Status of No-Transmit Zones You can view the current status of the system’s no-transmit zones on the Home page of the TracPhone V11-IP web interface. If no-transmit zones have been set up, “My VSAT Status” includes a No-Transmit Zones column.

  • Page 36: Establishing No-Transmit Zones

    TracPhone V11-IP User’s Guide No-Transmit Zones Establishing No-Transmit Zones To configure a no-transmit zone, follow these steps: 1. Identify the necessary azimuth range for the zone (see “Identify the Azimuth Range”). 2. Identify the necessary elevation range for the zone (see “Identify the Elevation Range”...
  • Page 37 TracPhone V11-IP User’s Guide No-Transmit Zones Identify the Elevation Range Now you need to determine the necessary elevation range for the no- transmit zone(s). You will need to enter, in ascending order, the beginning and ending elevations that define the outer boundaries of the zone.
  • Page 38 TracPhone V11-IP User’s Guide No-Transmit Zones Configure the No-Transmit Zone(s) at the Web Interface 1. At the TracPhone V11-IP web interface, click the Settings tab. Then click No-Transmit Zones. 2. Click Edit. 3. If the Login window appears, log in with the Administrator password.
  • Page 39 TracPhone V11-IP User’s Guide No-Transmit Zones Figure 4-5 Configuring No-Transmit Zones...
  • Page 40 TracPhone V11-IP User’s Guide No-Transmit Zones Understanding the Cumulative View The No-Transmit Zones page displays a diagram that indicates the cumulative azimuth and elevation ranges of the no-transmit zones you set up. The circumference of the circle indicates azimuth, while the radius indicates elevation.

  • Page 41: Disabling No-Transmit Zones

    TracPhone V11-IP User’s Guide No-Transmit Zones Disabling No-Transmit Zones You can disable your programmed no-transmit zones to temporarily remove all restrictions on transmissions. This function permits the antenna to ignore the zones; it does not delete them from the system’s memory.

  • Page 42: Clearing No-Transmit Zones

    TracPhone V11-IP User’s Guide No-Transmit Zones Clearing No-Transmit Zones You can clear all no-transmit zones from the system’s memory. Unlike disabling zones, clearing zones permanently deletes them. CAUTION Clearing no-transmit zones allows the antenna to transmit in any direction without restriction. Make sure everyone stays the minimum safe distance away from the antenna while it is in use (see “RF Radiation Hazard Area”...
  • Page 43 TracPhone V11-IP User’s Guide Voice Connections 5. Voice Connections This section covers everything you need to know about the enhanced voice service. It explains how to place calls, add additional phone lines and virtual numbers, check VoiceMail, send a fax, and access your voice account online.

  • Page 44: Voice Connections

    TracPhone V11-IP User’s Guide Voice Connections Voice Service Overview KVH’s enhanced voice service – Voice over IP (VoIP) optimized for satellite communications – allows you to make and receive phone calls via the TracPhone system and the mini-VSAT Broadband service. Voice traffic is given priority on the network over standard Internet data to ensure the highest quality voice connections at all times.

  • Page 45: Making A Ship-To-Shore Call

    TracPhone V11-IP User’s Guide Voice Connections Making a Ship-to-Shore Call To place a call from the vessel, follow these steps: 1. Make sure the TracPhone system is online. 2. Pick up the handset on any phone connected to the ICM. You should hear a dial tone.
  • Page 46 TracPhone V11-IP User’s Guide Voice Connections Figure 5-2 Ship-to-Shore Calls (Example) Seattle 4620951 Tokyo Los Angeles 011-81-3-90126382 310-6910951 Melbourne 011-61-3-82125092 = International prefix Phone Line 1 1-206-3538023 (Seattle) (from Line 1 country) = Country code = Area/City code 82125092 = Local phone no. On an open or fixed rate plan, all calls are charged termination fees as calls originating from the U.S., regardless of vessel location or phone number.

  • Page 47: Making A Shore-To-Ship Call

    TracPhone V11-IP User’s Guide Voice Connections Making a Shore-to-Ship Call People on shore call your vessel by dialing one of your vessel’s phone numbers. They are billed international and long-distance charges based on the vessel’s phone number, and not on the location of the vessel.

  • Page 48: Adding Phone Lines

    TracPhone V11-IP User’s Guide Voice Connections Adding Phone Lines The ICM supports two phone lines, one for each “Voice Line” jack (an additional monthly fee applies to the optional second line). As a result, the system can support two simultaneous voice calls. However, KVH offers the following optional accessories that add additional phone lines to support three or more simultaneous calls: •...

  • Page 49: Additional Mta(S)

    TracPhone V11-IP User’s Guide Voice Connections Additional MTA(s) If your vessel requires more than two phone lines, you may install one or two multimedia terminal adapters (MTAs) (KVH part no. 19-0504) to enable up to four additional lines. This allows the system to sustain three or more simultaneous calls.

  • Page 50: Crew Calling Gateway

    TracPhone V11-IP User’s Guide Voice Connections Crew Calling Gateway The optional Crew Calling Gateway (KVH part no. 72-0349) adds four additional phone lines for crew members and charter passengers to place ship-to-shore calls using prepaid calling cards. Since the ICM also provides two main voice lines, the TracPhone V11-IP may support up to six simultaneous voice calls with the Crew Calling Gateway installed.

  • Page 51: Virtual Numbers

    TracPhone V11-IP User’s Guide Voice Connections Virtual Numbers For an additional fee, you may assign up to five virtual phone numbers to each vessel phone line (10 total). Each of these numbers can be set up with a different country code and area/city code, allowing people on shore within those regions to avoid international or long-distance charges when they call the vessel.

  • Page 52: Voicemail

    TracPhone V11-IP User’s Guide Voice Connections VoiceMail KVH’s enhanced voice service offers a similar suite of features as you might find with any landline telephone service. One of these features is VoiceMail. With VoiceMail, people who call the vessel may record a message if you are unable to answer the call or the line is busy.
  • Page 53 TracPhone V11-IP User’s Guide Voice Connections Listening to Your Messages on Shore You still have access to your VoiceMail messages when you disembark the vessel. Choose one of the following options: • Use a computer: Go to your voice account web page (see “Accessing Your Voice Account”...

  • Page 54: Faxing

    TracPhone V11-IP User’s Guide Voice Connections Faxing You can fax documents via the enhanced voice service. Connect a fax machine to either “Voice Line” jack on the ICM and dial the fax number as you would a voice call (see “Making a Ship-to-Shore Call”...

  • Page 55: Uch-250 Fax Server

    TracPhone V11-IP User’s Guide Voice Connections UCH-250 Fax Server Faxing over Internet Protocol can be unreliable at times (normally an 80% success rate). Glitches like latency, packet loss, and jitter, common with any VoIP connection, can interrupt the synchronization necessary for fax communications.

  • Page 56: Accessing Your Voice Account

    TracPhone V11-IP User’s Guide Voice Connections Accessing Your Voice Account You can manage your account online at KVH’s Enhanced VoIP Service Account Center. You can view and configure all of the various calling features available to you, as well as view account information and listen to VoiceMails.

  • Page 57: Network Configuration

    TracPhone V11-IP User’s Guide Network Configuration 6. Network Configuration This section explains the various network configuration options for connecting your vessel’s computers and other network devices to the TracPhone system. It also provides an overview of the advanced network settings that are available. Contents Selecting a Network Configuration........

  • Page 58: Selecting A Network Configuration

    TracPhone V11-IP User’s Guide Network Configuration Selecting a Network Configuration The ICM includes four Ethernet ports and a built-in wireless access point (WAP) that can be configured in a variety of ways to meet your vessel’s needs. Figure 6-1 Ethernet Ports and Wireless Access Point User Ethernet 1 2 3 4 Wi-Fi Some of the most common configurations can be set up directly from...
  • Page 59 TracPhone V11-IP User’s Guide Network Configuration If your vessel requires a custom configuration, please contact KVH’s Application Engineering Department at appeng@kvh.com. If you need to connect a Media Server for IP-MobileCast service, see “Compatible Configurations for Media Server” on page Important! If you select the Static IP, Dual Dome-Secondary, or Legacy configuration, you will not be able to use “minivsat.kvh”...
  • Page 60 TracPhone V11-IP User’s Guide Network Configuration 4. At the confirmation message, click Save. 5. Follow the additional steps for your chosen configuration: “Standard Configuration” on page 62 “Static IP Configuration” on page 64 “Crew Configurations” on page 68 “Dual Dome Configuration” on page 72 “Legacy Configuration”...

  • Page 61: Standard Configuration

    TracPhone V11-IP User’s Guide Network Configuration Standard Configuration In a standard configuration, all four User Ethernet ports and the built- in Wi-Fi provide direct Internet access without a user login. This is the default configuration. Figure 6-3 Standard Configuration To set up the network in a standard configuration, follow these steps: 1.
  • Page 62 TracPhone V11-IP User’s Guide Network Configuration 3. Make sure all computers are configured for DHCP addressing (see “Configuring Computers for DHCP” on page 80). Devices connected to the ICM (via Ethernet cables or Wi-Fi) will receive IP addresses from the ICM via DHCP. The ICM serves as a router.

  • Page 63: Static Ip Configuration

    TracPhone V11-IP User’s Guide Network Configuration Static IP Configuration In a static IP configuration, an onboard network device is assigned an IP address that can be accessed directly from the Internet. It does not receive an IP address from the ICM. Important! You should only assign a static IP address to a secure device, such as a firewall router.
  • Page 64 TracPhone V11-IP User’s Guide Network Configuration 3. Fill out the online form at www.kvh.com/staticip. Be sure to read all of the details on this form. An additional monthly fee for static IP service will apply. Important! Only the “User Ethernet 4” port on the ICM can be used to connect static IP devices, as this port bypasses the ICM’s local subnet to connect directly to the built-in modem.
  • Page 65 TracPhone V11-IP User’s Guide Network Configuration 5. At the TracPhone V11-IP web interface or myKVH web portal, select the Static IP network configuration. Refer to “Selecting a Network Configuration” on page 59 for details. Figure 6-7 Static IP Configuration NOTE: As an alternative, if you also need to control user access to the Internet, you can select the Crew-4 configuration instead.
  • Page 66 TracPhone V11-IP User’s Guide Network Configuration 7. Connect all other (non-static IP) computers and/or network devices to “User Ethernet” ports 1-3 on the rear panel of the ICM. For example, you might wish to add an external WAP (or Wi-Fi router configured for bridge mode) to supplement Wi-Fi access.

  • Page 67: Crew Configurations

    TracPhone V11-IP User’s Guide Network Configuration Crew Configurations The crew configurations allow you to control user access to the system’s Internet connection. Each crew configuration has certain “User Ethernet” ports (and possibly Wi-Fi) designated as “user login required.” Users who connect to the system via one of these “Crew LAN”...
  • Page 68 TracPhone V11-IP User’s Guide Network Configuration Crew-3 Configuration Ethernet Ports Internet Access 1, 2, 3, 4, and Wi-Fi User login required (Crew LAN) Figure 6-11 Crew-3 Configuration Diagram Crew-4 Configuration Ethernet Ports Internet Access 1 and 2 Unrestricted (Ops LAN) 3 and Wi-Fi User login required (Crew LAN) Static IP (WAN)
  • Page 69 TracPhone V11-IP User’s Guide Network Configuration 3. Connect the Operations computers and/or network devices to the “User Ethernet” ports on the ICM that are designated “Ops LAN,” if any. Figure 6-13 Crew-2 Configuration Wiring Example User Login User Ethernet 1 2 3 Crew Mobile Devices User...
  • Page 70 TracPhone V11-IP User’s Guide Network Configuration 7. Set up all of the user names and passwords, as well as daily, weekly, or monthly data allocations for each user, at the myKVH web portal (www.mykvh.com). Go to the Terminal > Data Plan section of the Vessel Details page and select Crew Data Allocation.

  • Page 71: Dual Dome Configuration

    TracPhone V11-IP User’s Guide Network Configuration Dual Dome Configuration The dual dome configuration allows you to connect a second TracPhone V-IP Series antenna as a backup system. Whenever the primary system loses its connection to the mini-VSAT Broadband service (e.g., its view of the satellite becomes blocked), all voice and data traffic will automatically get routed to the secondary system.
  • Page 72 TracPhone V11-IP User’s Guide Network Configuration 2. At the web interface for the primary system, or at the myKVH web portal, select the Dual Dome - Primary network configuration on the primary system. Refer to “Selecting a Network Configuration” on page 59 for details.
  • Page 73 TracPhone V11-IP User’s Guide Network Configuration 5. Make sure all computers are configured for DHCP addressing (see “Configuring Computers for DHCP” on page 80). Devices connected to the primary system’s ICM (via Ethernet cables or Wi-Fi) will receive IP addresses from the ICM via DHCP. The ICM serves as a router.

  • Page 74: Legacy Configuration

    TracPhone V11-IP User’s Guide Network Configuration Legacy Configuration In a legacy configuration, many of the ICM’s features are disabled to make the configuration similar to a standard TracPhone V7 or V3. Important! Use the legacy configuration only if the ICM is replacing an older TracPhone V7 or V3 antenna system’s belowdecks equipment.

  • Page 75: Compatible Configurations For Media Server

    TracPhone V11-IP User’s Guide Network Configuration Compatible Configurations for Media Server If you have a Media Server for IP-MobileCast service, use one of the compatible configurations listed below and connect the Media Server to the indicated “User Ethernet” port on the ICM. Refer to the Media Server Installation Guide for details on configuring its network mode.
  • Page 76 TracPhone V11-IP User’s Guide Network Configuration IP-MobileCast on Vessel LAN (No Crew LAN), ICM is Router Network Setting Compatible Options ICM configuration Standard, Static IP, Dual Dome - Primary, or Legacy Media Server mode Client Mode – Automatic Connect Media Any port not designated “WAN Group”...

  • Page 77: Wireless Settings

    TracPhone V11-IP User’s Guide Network Configuration Wireless Settings With Wi-Fi enabled, vessel devices can connect to the ICM via its built- in wireless access point (WAP) and receive IP addresses from the ICM via DHCP. Important! The range of the ICM’s WAP will depend on the layout and structure of the vessel.
  • Page 78 TracPhone V11-IP User’s Guide Network Configuration 4. Set the following wireless options: State: Select On. SSID: Enter a unique name for the vessel network. Protocol: Select either 802.11b or 802.11g. Security: Select either security type – WPA2 or WEP (128-bit). Password/Passphrase: If you selected WPA2, enter a password (between 8-20 characters).

  • Page 79: Configuring Computers For Dhcp

    TracPhone V11-IP User’s Guide Network Configuration Configuring Computers for DHCP To configure your computers for DHCP, allowing them to receive IP addresses from the ICM, follow the steps for your operating system: • “Windows 10 DHCP Settings” • “Windows 8 DHCP Settings” on page 81 •...

  • Page 80: Windows 8 Dhcp Settings

    TracPhone V11-IP User’s Guide Network Configuration Figure 6-22 Windows 10- Internet Protocol Properties 6. In the Ethernet Properties dialog box, click Close. Windows 8 DHCP Settings To configure a Windows 8 computer for DHCP addressing, follow these steps: 1. In Control Panel, double-click Network and Sharing Center. To open the Control Panel, go to the desktop, select Settings from the Charms bar, then select Control Panel.

  • Page 81: Windows 7 Or Windows Vista Dhcp Settings

    TracPhone V11-IP User’s Guide Network Configuration 5. In the Internet Protocol Properties dialog box, select Obtain an IP address automatically and Obtain DNS server address automatically. Then click OK. Figure 6-23 Windows 8 - Internet Protocol Properties 6. In the Ethernet Properties dialog box, click Close. Then click Close in the Ethernet Status dialog box.

  • Page 82: Windows Xp Dhcp Settings

    TracPhone V11-IP User’s Guide Network Configuration 3. In the Local Area Connection Status dialog box, click Properties. If this screen doesn’t appear, just skip to Step 4. 4. In the Local Area Connection Properties dialog box, click the Networking tab, select Internet Protocol Version 4, and then click Properties.
  • Page 83 TracPhone V11-IP User’s Guide Network Configuration 2. In Network Connections, double-click the Local Area Connection for the Ethernet connection you are using for mini- VSAT Broadband. 3. In the Local Area Connection Status dialog box, click the General tab. Then click Properties. If this screen doesn’t appear, simply skip to Step 4.

  • Page 84: Mac Os X Dhcp Settings

    TracPhone V11-IP User’s Guide Network Configuration Mac OS X DHCP Settings To configure a Mac OS X computer for DHCP addressing, follow these steps: 1. In System Preferences, click Network. 2. In the Network dialog box, select Ethernet then set the following: •...

  • Page 85: Lan Settings On Icm

    TracPhone V11-IP User’s Guide Network Configuration LAN Settings on ICM By default, the ICM has a gateway address of 192.168.5.1 and assigns IP addresses in the 192.168.5.100-200 range (DHCP configurations only). If this configuration conflicts with another onboard network, you may change these settings. Important! The default LAN settings work well for most installations.

  • Page 86: Cache Settings On Icm

    TracPhone V11-IP User’s Guide Network Configuration Cache Settings on ICM By default, the local web cache is enabled on the ICM. This feature allows the ICM to temporarily store the content of web pages you visit, so they will load faster on subsequent visits. The local web cache should stay enabled to ensure the best possible web browsing experience.

  • Page 87: Setting Up Data Usage Alerts

    TracPhone V11-IP User’s Guide Network Configuration Setting Up Data Usage Alerts You can set up automatic email and/or SMS text message alerts to notify you (and others of your choosing) when your vessel’s data usage reaches certain thresholds, and prevent surprises on your airtime bill.

  • Page 88: Commbox Settings On Icm

    TracPhone V11-IP User’s Guide Network Configuration CommBox Settings on ICM If the optional CommBox software is enabled, the ICM’s network settings are configured by KVH over the air. The Network Settings page of the ICM and myKVH will not contain any configurable fields. NOTE: See “CommBox Features”...

  • Page 89: Reset To Factory Configuration

    TracPhone V11-IP User’s Guide Network Configuration Reset to Factory Configuration If the system’s network becomes corrupted such that you can no longer access the TracPhone V11-IP web interface, and KVH Technical Support is unable to access the system remotely, you can reset the system to its original factory settings.
  • Page 90 TracPhone V11-IP User’s Guide Network Configuration Figure 6-32 Factory Reset Press MENUS until DIAGNOSTIC TOOLS is displayed. DIAGNOSTIC TOOLS NEXT SELECT EXIT KVH SUPPORT IP NEXT SELECT EXIT CALIBRATE GYROS NEXT SELECT EXIT FACTORY RESET NEXT SELECT EXIT NETWORK CONFIG WILL BE ERASED! PROCEED WITH RESET? SELECT...
  • Page 91 TracPhone V11-IP User’s Guide Data Connections 7. Data Connections This section explains how to connect to the Internet via the mini-VSAT Broadband service. It also provides a number of suggestions for minimizing the amount of data that’s transferred over the network, and provides an overview of the CommBox and IP-MobileCast options.

  • Page 92: Data Connections

    TracPhone V11-IP User’s Guide Data Connections Internet Access Overview While the TracPhone system is online with the mini-VSAT Broadband service, you can perform all of the same Internet tasks you perform at home: • Email • Web browsing • Weather and chart updates •...

  • Page 93: Connecting To The Internet

    TracPhone V11-IP User’s Guide Data Connections Connecting to the Internet To connect to the Internet, follow these steps: 1. Make sure the TracPhone system is online. 2. Open a web browser window on any device connected to the vessel’s network. 3.

  • Page 94: Tips For Minimizing Data Usage

    TracPhone V11-IP User’s Guide Data Connections Tips for Minimizing Data Usage The configurations of operating systems, web browsers, and applications generally assume the unlimited, always-on broadband connection that is a reality on land. As such, they will often try to connect to the Internet on their own to download updates and transfer files.

  • Page 95: Preventing Automatic Updates

    TracPhone V11-IP User’s Guide Data Connections Preventing Automatic Updates The default configuration of many applications allow them to download updates from the Internet automatically, without any user interaction. KVH recommends that, while the device is being used at sea, you set up these applications either to not check for updates or to notify you before downloading them.

  • Page 96: Firewall Protection

    TracPhone V11-IP User’s Guide Data Connections Firewall Protection A firewall can prevent most applications from accessing the Internet without your knowledge, as well as protect your devices from outside intrusion. KVH recommends that you enable the firewall on your router or individual network devices. Web Browser Settings All popular web browsers, such as Internet Explorer, Mozilla Firefox, Google Chrome, and Apple Safari, offer various tools that allow you to...

  • Page 97: Data-Intensive Applications

    TracPhone V11-IP User’s Guide Data Connections Data-Intensive Applications The following applications can consume a great deal of data whenever they are active or running in the background: • Skype (uses 40 MB per month just to maintain your status, in addition to the data used for actual calls and chats) •...

  • Page 98: Email Best Practices

    TracPhone V11-IP User’s Guide Data Connections Email Best Practices There are several ways to reduce the amount of data your email application uses. Consider the following email best practices: • Use an IMAP (Interactive Mail Access Protocol) server instead of traditional POP3 (Post Office Protocol 3).

  • Page 99: Commbox Features

    TracPhone V11-IP User’s Guide Data Connections CommBox Features The optional CommBox software extends the network capabilities of the ICM to improve crew morale, streamline operations, improve efficiency, and reduce costs. Two options are available: • CommBox Standard Bundle (KVH part no. 35-0010): Provides least cost routing, onboard firewall, web caching, web image compression, ad removal, and URL and content filtering •...
  • Page 100 TracPhone V11-IP User’s Guide Data Connections 2. Click Log in to CommBox Control. 3. Log into the CommBox web interface with your CommBox user name and password. NOTE: The CommBox user name and password differs from the ICM’s Administrator password. For more details about how to use the CommBox, refer to the CommBox manual available on the Help tab of the CommBox web interface.

  • Page 101: Ip-Mobilecast Features

    TracPhone V11-IP User’s Guide Data Connections IP-MobileCast Features KVH’s optional IP-MobileCast service delivers licensed entertainment to commercial vessels and superyachts at sea without consuming the vessel’s data plan or affecting data speeds. It also offers large file delivery services for critical ship operations, including chart updates, weather data, and crew training.

  • Page 102: Troubleshooting

    TracPhone V11-IP User’s Guide Troubleshooting 8. Troubleshooting This section identifies some basic problems along with their possible causes and solutions. It also explains what the error messages, status messages, and LED conditions indicate, how to view and export the system logs, and how to get support. Contents Initial Steps for Any Problem .........

  • Page 103: Initial Steps For Any Problem

    TracPhone V11-IP User’s Guide Troubleshooting Initial Steps for Any Problem If you are experiencing a problem with your TracPhone system, first follow these basic steps: Step 1a: Check System Status Information on the Web Interface Open a web browser window on any computer on the network and enter http://minivsat.kvh to access the TracPhone V11-IP web interface.
  • Page 104 TracPhone V11-IP User’s Guide Troubleshooting Step 2: Check for Blockage If the antenna is continuously searching for the satellite, check the area around the antenna for blockage. The antenna needs an unobstructed view of the sky to receive satellite signals. Common causes of blockage include other onboard masts or structures, severe weather, and nearby buildings, bridges, trees, or other vessels.

  • Page 105: Troubleshooting A Voice Problem

    TracPhone V11-IP User’s Guide Troubleshooting Troubleshooting a Voice Problem If you are unable to make a voice call, follow these steps: Step 1: Check the Basics Complete the initial steps described in “Initial Steps for Any Problem” on page 107. Step 2: Make Sure You Are Dialing the Number Properly As explained in “Making a Ship-to-Shore Call”...
  • Page 106 TracPhone V11-IP User’s Guide Troubleshooting Step 6: Try a Different Phone Disconnect the phone from the ICM and connect another phone in its place (use a phone that you know is working properly). If you are then able to place a call with the new phone, the phone you were using is faulty.

  • Page 107: Troubleshooting A Data Problem

    TracPhone V11-IP User’s Guide Troubleshooting Troubleshooting a Data Problem If you are unable to access the Internet, follow these steps: Step 1: Check the Basics Complete the initial steps described in “Initial Steps for Any Problem” on page 107. Step 2: Check Your Computer’s DHCP Configuration Unless you have set up a static IP address, your computer’s TCP/IP settings need to be configured for DHCP addressing, which allows the ICM to assign it an IP address.
  • Page 108 TracPhone V11-IP User’s Guide Troubleshooting Figure 8-1 Pinging the Network Connections Satellite Antenna System Internet 192.168.5.1 4.2.2.1 DNS Server...

  • Page 109: Error And Warning Messages

    TracPhone V11-IP User’s Guide Troubleshooting Error and Warning Messages This section lists the error and warning message codes that might appear on the TracPhone V11-IP web interface, front panel LCD, and/ or system logs to indicate a system problem. Many of these faults should only be repaired by a KVH-certified technician;...
  • Page 110 TracPhone V11-IP User’s Guide Troubleshooting Description Warning: The ICM is unable to initialize its built-in wireless access point (WAP). Contact KVH. Warning: There is an internal fault in the ICM. Contact KVH. Warning: The GPRS modem (remote service & support module) inside the antenna is not receiving any power.
  • Page 111 TracPhone V11-IP User’s Guide Troubleshooting Description Warning: The ICM has lost communications with the GPRS modem (remote service & support module) inside the antenna. Check the data cable and the wires on the back of the ICM. Error: The antenna is not accepting the no-transmit zones setup from the ICM.
  • Page 112 TracPhone V11-IP User’s Guide Troubleshooting Description Warning: The internal temperature of the antenna’s sensor module exceeds acceptable limits. Turn off the system and allow it to cool. If the problem persists, the sensor module might be faulty. Contact KVH. Warning: The antenna’s sensor module failed. Contact KVH.
  • Page 113 TracPhone V11-IP User’s Guide Troubleshooting Description Error: The antenna’s RF software might be corrupted. Try updating the software (see “Software Updates” on page 143). Error: The antenna is not receiving satellite signal strength (RSSI) data from the ICM. Try these steps: •...
  • Page 114 TracPhone V11-IP User’s Guide Troubleshooting Description Warning: The internal temperature of the antenna’s power/thermal module is outside the normal range. Turn off the system and allow it to cool. If the problem persists, the power/thermal module might be faulty. Contact KVH. Warning: The internal temperature of the antenna’s BUC is outside the normal range.
  • Page 115 TracPhone V11-IP User’s Guide Troubleshooting Description Warning: The antenna’s power/thermal module is not operating on adequate power. The power/thermal module or power supply might be faulty. Contact KVH. Warning: The antenna’s BUC is not receiving the required 10 MHz reference signal from the ICM. Check the transmit (TX) RF cable.

  • Page 116: Status Information

    TracPhone V11-IP User’s Guide Troubleshooting Status Information You can find system status information on the TracPhone V11-IP web interface and front panel LCD. Similar information is available in both places. See the following for details: • “Status Information on the Web Interface” •...
  • Page 117 TracPhone V11-IP User’s Guide Troubleshooting My VSAT Status Message Description Connection Status General status of the ICM’s built-in modem: • Online – Modem is connected to the mini- VSAT Broadband service; the system is ready for use • Initializing • Waiting for Hub Comm – Modem is waiting for the antenna to lock onto the satellite •...
  • Page 118 TracPhone V11-IP User’s Guide Troubleshooting My Phone Message Description My Phone General status of the system’s connection to the enhanced voice service: • Online & Ready – the voice service is ready for use • Offline • Logging In... • Unable to Connect to Voice Service – Caused by an account or activation error;...
  • Page 119 TracPhone V11-IP User’s Guide Troubleshooting Support Page of the Web Interface The Support page provides more detailed system status information, as reported by the ICM’s built-in modem. Figure 8-3 Support Page The “My VSAT Status” provides the same basic status information as the Home page, with the addition of antenna pointing information: Azimuth (Az), Elevation (El), and Skew.
  • Page 120 TracPhone V11-IP User’s Guide Troubleshooting General Statistics Message Description Modem IP The built-in modem’s external satellite IP address: 10.61.xxx.xxx; its identity on the mini-VSAT Broadband network KVH Support IP The IP address assigned to the system for remote diagnostics by KVH Technical Support Latitude Vessel latitude reported by the GPS...
  • Page 121 TracPhone V11-IP User’s Guide Troubleshooting TX Statistics Message Description Attenuation Set by the hub; the lower the number, the higher your antenna’s transmission power; typically between 5-31 dB Data Rate Rate at which the built-in modem is capable of transmitting data; does not indicate the actual data rate supported by your service plan IP Packets TX...

  • Page 122: Status Information On The Icm Front Panel Lcd

    TracPhone V11-IP User’s Guide Troubleshooting Status Information on the ICM Front Panel LCD On the front panel of the ICM, you can view much of the same status information that’s available on the web interface. To view the status information, follow these steps: 1.
  • Page 123 TracPhone V11-IP User’s Guide Troubleshooting Modem/Network Status Message Description External IP address of the ICM’s built- MODEM SATELLITE IP in modem; identity of the modem on the mini-VSAT Broadband network (10.61.xxx.xxx) General status of the modem; “Online” MODEM STATE indicates the modem is connected to the mini-VSAT Broadband service Status of the Ethernet local area LAN PORT STATUS...
  • Page 124 TracPhone V11-IP User’s Guide Troubleshooting Antenna/ACU Status Message Description General status of the antenna; must be ANTENNA STATE “Tracking” to connect to mini-VSAT Broadband DC voltage measured at the antenna’s ANTENNA DC INPUT circuit board; should be between 44 VDC and 52 VDC Azimuth and elevation at which the CURRENT AZ/EL antenna is currently pointing;...
  • Page 125 TracPhone V11-IP User’s Guide Troubleshooting GPS/Heading Status Message Description Source of the GPS data used by the CURRENT GPS SOURCE system Status of the GPS currently being used SYSTEM GPS STATUS by the antenna; displays vessel latitude/longitude if GPS has a valid True heading reported by the vessel’s NMEA TRUE HEADING NMEA 0183 talker;...

  • Page 126: Led Indicators

    TracPhone V11-IP User’s Guide Troubleshooting LED Indicators Status lights on the front of the ICM indicate the current status of the system and can help you identify problems quickly. Figure 8-5 Status Lights During normal operation, all status lights should be lit green. The following tables explain what the different light conditions indicate.
  • Page 127 TracPhone V11-IP User’s Guide Troubleshooting ANTENNA Light The table below explains what the ANTENNA light indicates. Light is... Indicates Description No power input to the antenna Green Tracking Antenna is tracking a satellite Green, Searching Antenna is searching for a satellite, flashing waiting for modem communications, or processing a software update...

  • Page 128: System Logs

    TracPhone V11-IP User’s Guide Troubleshooting System Logs The ICM offers two logs to capture historical antenna system data: • Operational Log (see “Operational Log”) • Event Log (see “Event Log” on page 133) These logs are excellent diagnostic tools, so a technician or KVH Technical Support may refer to them when troubleshooting a system problem.
  • Page 129 TracPhone V11-IP User’s Guide Troubleshooting • Restart System, Start New Log: This option deletes the current Operational Log, restarts the antenna, and begins recording a new Operational Log. This log will begin with the system’s startup messages, which include the results of various self-test routines.

  • Page 130: Equipment Id Numbers

    Equipment ID Numbers On the Support page of the TracPhone V11-IP web interface, you can find the following important equipment identification numbers: • Antenna serial number • ICM serial number • Modem serial number • MTA MAC address NOTE: The modem and MTA are built into the ICM. Figure 8-9 Viewing Equipment Identification Numbers NOTE: You can also view these equipment ID numbers on the front panel LCD (go to System Info >...

  • Page 131: Software Versions

    TracPhone V11-IP User’s Guide Troubleshooting Software Versions On the Support page of the TracPhone V11-IP web interface, you can view the currently installed versions of the following software: • Operating system (resides on ICM) • ICM/Antenna – you can update this software through the ICM (see “Software Updates”...

  • Page 132: Onecare Customer Support

    OneCare Customer Support KVH provides comprehensive, full life-cycle support for mini-VSAT Broadband customers as defined by the following phases: Application Engineering • Sales and/or engineering assistance for solution design to address vessel or fleet operating needs Solution Deployment • Installation planning, vessel preparation, service commissioning, system test, and training Ongoing Operating Support •...

  • Page 133: Contacting Kvh Technical Support

    TracPhone V11-IP User’s Guide Troubleshooting Contacting KVH Technical Support If you experience an operating problem or require technical assistance, please contact KVH Technical Support (24x7/365): Within the Continental U.S.A.: Phone: 1 866 701-7103 Email: mvbsupport@kvh.com North/South America, Australia: Phone: +1 401 851-3806 Email: mvbsupport@kvh.com Europe, Middle East, Asia, Africa:...

  • Page 134: Remote Diagnostics

    TracPhone V11-IP User’s Guide Troubleshooting Remote Diagnostics If your vessel is located within a GPRS cellular coverage area, KVH Technical Support may be able to “dial in” to your TracPhone system through the antenna’s remote service and support module (RSM). With direct access to your system’s built-in diagnostic tools, KVH can often find the problem quickly to get you back up and running.
  • Page 135 TracPhone V11-IP User’s Guide Maintenance 9. Maintenance This section explains how to perform preventative maintenance to keep the system in tip-top shape. It also explains how to update the software and the modem’s satellite configuration files, calibrate the gyros, and restart system components.

  • Page 136: Maintenance

    TracPhone V11-IP User’s Guide Maintenance Preventative Maintenance Your TracPhone system is likely subjected to heavy use and exposed to harsh marine environmental conditions. Therefore, like any sophisticated electronic equipment installed on the vessel, it needs to be cleaned, inspected, and updated on a regular basis to maintain its peak performance and reliable service.
  • Page 137 TracPhone V11-IP User’s Guide Maintenance Annual Preventative Maintenance Check In addition to the routine care that you do yourself, KVH recommends that you have your antenna system checked by a KVH-certified technician on an annual basis. During this service call, the technician will conduct a thorough inspection of the entire system.

  • Page 138: Software Updates

    TracPhone V11-IP User’s Guide Maintenance Software Updates KVH periodically releases new versions of software to enhance the performance and capabilities of the system. You can update your system to this latest software at any time by downloading the file from KVH’s Update server and uploading it to the ICM.

  • Page 139: Using The Icm To Update Software

    TracPhone V11-IP User’s Guide Maintenance Using the ICM to Update Software NOTE: This method requires Internet access; airtime charges may apply. To update the software using the ICM and your mini-VSAT Broadband connection, follow these steps: 1. At the TracPhone V11-IP web interface, click the Updates tab. 2.

  • Page 140: Using Your Computer To Update Software

    TracPhone V11-IP User’s Guide Maintenance Using Your Computer to Update Software To update the software using your local computer, follow these steps: 1. First, you need to save the latest software update file to your computer. KVH-certified technicians can download this file from the KVH Partner Portal.

  • Page 141: Using An Iphone/Ipod Touch To Update Software

    TracPhone V11-IP User’s Guide Maintenance Using an iPhone/iPod touch to Update Software To update the software using an iPhone/iPod touch, follow these steps: 1. If you haven’t already done so, download the mini-VSAT app ® from the Apple iTunes App Store. 2.

  • Page 142: Using A Usb Flash Drive To Update Software

    TracPhone V11-IP User’s Guide Maintenance Using a USB Flash Drive to Update Software To update the software using a USB flash drive, follow these steps: 1. First, you need to save the latest software update file to the root directory of your USB flash drive. KVH-certified technicians can download this file from the KVH Partner Portal.

  • Page 143: Modem Configuration Updates

    TracPhone V11-IP User’s Guide Maintenance Modem Configuration Updates The SSCF and SED configuration files stored in the ICM’s built-in modem contain all of the satellite parameters the TracPhone system needs to find and track the mini-VSAT Broadband satellites. These configuration files need to be updated whenever changes are made to the satellite network.

  • Page 144: Manually Updating The Modem Configuration Files

    TracPhone V11-IP User’s Guide Maintenance Manually Updating the Modem Configuration Files If your ICM’s modem misses an update, you can manually update its configuration files. Important! Update the modem configuration files only if directed by KVH Technical Support. Many modems have unique coverage needs that require custom configuration files.
  • Page 145 TracPhone V11-IP User’s Guide Maintenance 4. At the modem’s web page, click the Configuration tab. Figure 9-8 Modem Web Page Configuration Tab 5. At the User Login page, enter the following user name and password: User: admin Password: arclight 6. In the sidebar, click Satellite (if necessary). 7.
  • Page 146 TracPhone V11-IP User’s Guide Maintenance 11. Click Upload. Make sure the new versions appear under the old versions. 12. Click Save files. Figure 9-10 Saving the New Files to the Modem 13. When the “Files saved” message appears, click Revert. Important! Be sure to revert control of SSCF and SED files to the Satellite Ground Station, allowing the modem to receive future automatic updates via...
  • Page 147 TracPhone V11-IP User’s Guide Maintenance Figure 9-11 Restoring Automatic Updates 14. When the “Revert complete” message appears, click Reboot to restart the modem. It will now use the new configuration files. Figure 9-12 Rebooting the Modem...

  • Page 148: Corrective Maintenance

    TracPhone V11-IP User’s Guide Maintenance Corrective Maintenance If a system component fails, it will need to be replaced by a KVH- certified technician. The system is a sophisticated electronic device; only specially trained KVH-certified technicians have the tools and expertise necessary to diagnose and repair a system fault. Important! Field replaceable units should only be replaced by a trained, KVH- certified technician.

  • Page 149: Gyro Calibration

    TracPhone V11-IP User’s Guide Maintenance Gyro Calibration The TracPhone antenna’s gyros continuously measure the rate of vessel motion in three axes and send this data to the antenna’s motor control circuitry to keep the antenna pointed at the satellite. At the factory, each gyro is precisely calibrated to work with the antenna’s main board.
  • Page 150 TracPhone V11-IP User’s Guide Maintenance Figure 9-13 Calibrating the Gyros Press MENUS until DIAGNOSTIC TOOLS is displayed. DIAGNOSTIC TOOLS NEXT SELECT EXIT KVH SUPPORT IP NEXT SELECT EXIT CALIBRATE GYROS NEXT SELECT EXIT ONLY PERFORM IN CALM SEAS PROCEED WITH CAL? SELECT EXIT CALIBRATING GYROS...

  • Page 151: Hardware Restart

    TracPhone V11-IP User’s Guide Maintenance Hardware Restart If you experience a problem with the system, you may need to restart the hardware. You can restart the following system components from the TracPhone V11-IP web interface: • Restart Antenna – Restarts the TracPhone V11-IP antenna. Choose this option whenever the antenna is unable to find the satellite.

  • Page 152: Wiring Diagram

    TracPhone V11-IP User’s Guide Wiring Diagram Appendix A. Wiring Diagram This section provides a system wiring diagram. For detailed installation instructions, refer to the Installation Guide. Contents Wiring Diagram.............. 159...
  • Page 153 TracPhone V11-IP User’s Guide Wiring Diagram Wiring Diagram The wiring diagram below shows the basic system connections. For detailed installation instructions, refer to the Installation Guide. Antenna Data Green/Red Red/Green Orange/Red Red/Orange Power Green/White White/Green Blue/White White/Blue Brown/White AC Power White/Brown Orange/White White/Orange...

  • Page 154: Lcd Menus

    TracPhone V11-IP User’s Guide LCD Menus Appendix B. LCD Menus This section provides a quick reference guide to the LCD menus on the ICM’s front panel. Contents LCD Menus Quick Reference Guide ....... 163...

  • Page 155: Lcd Menus Quick Reference Guide

    TracPhone V11-IP User’s Guide LCD Menus LCD Menus Quick Reference Guide The chart below shows the menu structure of the ICM front panel LCD interface. STATUS NEXT SELECT EXIT Modem/Network Status MTA/RSM (GPRS) Antenna/ACU Status MTA Status Modem Satellite IP Antenna State Modem State RSM (GPRS) Status...

  • Page 156: Specifications

    TracPhone V11-IP User’s Guide Specifications Appendix C. Specifications This section provides the technical specifications of the TracPhone system’s components. Contents System Specifications ........... 167...

  • Page 157: System Specifications

    TracPhone V11-IP User’s Guide Specifications System Specifications Antenna Specifications Attribute Rating Meets Inmarsat operational, survival, and shock specifications RX receive/TX transmit Ku-band: 11.7-12.75 GHz/14.0-14.5 GHz frequency band C-band: 3.625-4.2 GHz/5.85-6.425 GHz Antenna gain Ku-band: 40.1 dBi (receive); 41.7 dBi (transmit) C-band: 30.0 dBi (receive);...
  • Page 158 TracPhone V11-IP User’s Guide Specifications ICM Specifications Attribute Rating NMEA input NMEA 0183, 4800 baud, accurate within 2°, compatible sentences: Heading: $--HDG, $--HDM, $--HDT, $--OSD, $--THS, $--VHW, GPS: $--RMC Temperature Operational: 5° F to 131° F (-15° C to 55° C) Survival: 5°...

  • Page 159: Glossary

    TracPhone V11-IP User’s Guide Glossary Appendix D. Glossary This section provides a glossary of technical terms used throughout the documentation. Contents Glossary................. 171...
  • Page 160 TracPhone V11-IP User’s Guide Glossary Glossary 10BaseT Ethernet standard using twisted pair cabling (such as CAT5). Supports a maximum data rate of 10 Mbps. 100BaseT Fast Ethernet standard using twisted pair cabling (such as CAT5). Supports a maximum data rate of 100 Mbps. 802.11 Wireless network communications standard commonly used in LANs.
  • Page 161 TracPhone V11-IP User’s Guide Glossary Cache A web browser's local storage of visited web pages and other Internet files, allowing that information to be accessed more quickly on subsequent visits. CAT5 Category of twisted pair cable with a maximum data rate of 1,000 Mbps.
  • Page 162 TracPhone V11-IP User’s Guide Glossary Crossover Cable Cable in which the pins are reversed from one end to the other. Used for connecting two computers back-to-back without using an Ethernet hub. Data Rate Speed at which a communications path can transfer information, normally measured in bits per second (bps).
  • Page 163 TracPhone V11-IP User’s Guide Glossary Encryption As it applies to Wi-Fi, encoding of a wireless signal to protect it from unauthorized reception. Ethernet Network communications standard adopted by most LANs. Communicates via twisted pair cable at one of three maximum data rates: (1) Standard - 10 Mbps, (2) Fast - 100 Mbps, and (3) Gigabit - 1 Gbps (1,000 Mbps).
  • Page 164 TracPhone V11-IP User’s Guide Glossary Gyro A device that precisely senses and measures motion in a single axis, such as elevation or azimuth. Host Any computer connected to a network. HTTP HyperText Transfer Protocol. The primary protocol for the World Wide Web.
  • Page 165 TracPhone V11-IP User’s Guide Glossary Local Area Network. A relatively small group of computers and devices linked together within close proximity to each other and usually on the same IP network. L-band Range of frequencies from 950 MHz to 2150 MHz. Low Noise Block down-converter.
  • Page 166 TracPhone V11-IP User’s Guide Glossary NMEA 0183 Talker Marine electronic device, such as a gyrocompass, that transmits data messages that comply with the NMEA 0183 standard. Data is transmitted serially at 4800 baud over a pair of wires (A and B). Packet Part of a data message transmitted over a network.
  • Page 167 TracPhone V11-IP User’s Guide Glossary Protocol Standard that establishes strict rules for how data is communicated over a network. Proxy A server that controls client access to another server. PSTN Public Switched Telephone Network. Worldwide telephone network carrying analog voice signals. Return Link Communication path from the antenna to the satellite.
  • Page 168 TracPhone V11-IP User’s Guide Glossary Session Initiation Protocol. Protocol for routing VoIP calls. Skew Adjustment angle to orient an LNB with a linearly polarized satellite signal. Spread Spectrum A type of communication method by which the information signal energy is spread over a frequency band much wider than the minimum bandwidth required for transmitting the information.
  • Page 169 TracPhone V11-IP User’s Guide Glossary Subnet Mask Divides the latter portion of an IP address into subnet and host designations. For example, in a regular class B network, the first two numbers in an IP address define the network ID while the last two numbers define the host ID (the individual computer or device on that network).

  • Page 170: Index

    TracPhone V11-IP User’s Guide Glossary Uniform Resource Locator. Address of a web page or file on the World Wide Web. Consists of three parts: (1) protocol (such as “http”), (2) IP address or domain name (such as “www.kvh.com”), and (3) name of the web page or file to be retrieved from that address (such as “index.html”).
  • Page 171 WINS Resolution Windows Internet Naming Service Resolution. Organizes the names of all Windows computers in a network with their respective IP addresses. Similar function to DNS. Wireless Network Card PCI or PCMCIA card that provides a computer with wireless access to a LAN via a WAP.
  • Page 172 TracPhone V11-IP User’s Guide Index Appendix E. Index This section is an index to allow you to find information quickly. Contents Index................185...
  • Page 173 TracPhone V11-IP User’s Guide Index Index 15, 134 activation administrator password alerts data usage antenna description forward arrow 19, 123 pointing direction restart serial number software version specifications status 121, 125, 128 anti-virus software applications, data-intensive 95, 100 attenuation automatic backup and sync, disabling automatic updates, preventing 123, 128, 167 azimuth...
  • Page 174 TracPhone V11-IP User’s Guide Index cleaning clear cache cloud services, disabling CommBox software description Help 78, 86, 87, 89 network settings purchasing version web interface Condensed Help corrective maintenance coverage map crew calling crew configurations CRMA cumulative view, no-transmit zones data allocations data rate data usage alerts...
  • Page 175 TracPhone V11-IP User’s Guide Index End User Agreement 16, 95, 100 equipment ID numbers 15, 134 error messages Es/No Ethernet ports event log Extended Help fax server field replaceable units firewall floating ground footprint, satellite frequency 127, 167 front panel menus FRUs gain, antenna Gnutella...
  • Page 176 TracPhone V11-IP User’s Guide Index description LEDs serial number software version specifications status IMAP incoming calls in-country call international call Internet access IP address 60, 86 KVH support 124, 138 modem 124, 127 IP packet counters iPhone/iPod touch app IP-MobileCast 76, 104 LAN settings latitude...
  • Page 177 TracPhone V11-IP User’s Guide Index maintenance corrective preventative map, coverage 76, 104 Media Server menus, LCD mini-VSAT Broadband 7, 15 mobile websites modem configuration update description initialization 124, 127 IP address login restart satellite selection serial number software update software version status 124, 127 web page...
  • Page 178 TracPhone V11-IP User’s Guide Index Network Operations Center NMEA 0183 19, 129 no-transmit zones clear cumulative view description disable 17, 33, 34 range setup 32, 121 status 136, 142 OneCare online operational log outgoing calls passphrase, WEP password administrator WPA2 peer-to-peer file sharing phone line names phone lines, additional...
  • Page 179 TracPhone V11-IP User’s Guide Index radiation hazard 6, 16 Real-time Vessel & VSAT Satellite Display remote diagnostics remote monitoring remote service and support module description status reset, factory settings restart hardware RSS feeds safety satellite 7, 121, 127 Satellite Airtime department satellite switching secure VPN security, wireless...
  • Page 180 TracPhone V11-IP User’s Guide Index technical support test web page troubleshooting basic data problem voice problem turn on system UCH-250 USB flash drive user login vessel name virtual numbers voice service account access crew calling delays description fees phone lines 43, 47 priority ship-to-shore calls...
  • Page 181 KVH Industries A/S KVH Industries, Inc. KVH Industries Pte Ltd. EMEA Headquarters World Headquarters Asia-Pacific Headquarters Kokkedal, Denmark Middletown, RI U.S.A. Singapore Tel: +45 45 160 180 Fax: +45 45 160 181 Tel: +1 401 847 3327 Fax: +1 401 849 0045 Tel: +65 6513 0290 Fax: +65 6472 3469 E-mail: info@emea.kvh.com...

Table of Contents