Troubleshoot The Isp Connection - NETGEAR FVS318N Reference Manual

Troubleshoot the ISP Connection

If your wireless VPN firewall is unable to access the Internet, you should first determine
whether the wireless VPN firewall is able to obtain a WAN IP address from the ISP. Unless
you have been assigned a static IP address, your wireless VPN firewall requests an IP
address from the ISP. You can determine whether the request was successful using the web
management interface.
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To check the WAN IP address:
1. Launch your browser and navigate to an external site such as www.netgear.com.
2. Access the web management interface of the wireless VPN firewall's configuration at
https://192.168.1.1.
3. Select Network Configuration > WAN Settings. The WAN Settings screen displays.
4. In the Action column for the interface for which you want to open the Connection Status
screen, click the Status button. (For more information, see
page 311.)
5. Check that an IP address is shown for the WAN port. If 0.0.0.0 is shown, your wireless VPN
firewall has not obtained an IP address from your ISP.
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If your wireless VPN firewall is unable to obtain an IP address from the ISP, you might
need to force your modem or router to recognize your new wireless VPN firewall by
performing the following procedure:
1. Turn off the power to the modem or router.
2. Turn off the power to your wireless VPN firewall.
3. Wait 5 minutes, and then turn on the power to the modem or router.
4. When the modem's or router's LEDs indicate that it has reacquired synchronization with the
ISP, turn on the power to your wireless VPN firewall.
If your wireless VPN firewall is still unable to obtain an IP address from the ISP, the problem
might be one of the following:
• Your ISP might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.
• If your ISP requires a login, you might have incorrectly set the login name and password.
• For IPv4 connections, your ISP might check for your PC's host name.
On the Broadband ISP Settings (IPv4) screen, in the Account Name field, enter the host
name, system name, or account name that was assigned to you by your ISP. You might
also have to enter the assigned domain name or workgroup name in the Domain Name
field, and you might have to enter additional information. For more information, see
Manually Configure an IPv4 Internet Connection
ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N
Troubleshooting
View the WAN Port Status
on page 27.
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on