Troubleshooting And Fru Identification - HP Integrity rx2620 User's & Service Manual

Troubleshooting and FRU identification

After you have determined the current server state, you must troubleshoot the server
to determine what repair to make.
Use Table 18
with the appropriate troubleshooting step.
Table 18 Troubleshooting FRUs
Problem or
Symptom
No indication
of
housekeeping
voltage
present when
AC is
connected and
power switch
is in the off
position.
System does
not power on
when display
panel Power
switch is
turned on.
No EFI Main
Menu prompt.
to assist you in repairing the server by matching the problem symptom
Problem Normal
Indicators Functioning
Indicators
Standby LED Power LED Off.
is off when
Power LED on
AC is
iLO MP card (if
plugged into
installed) should
server. BMC
be lit solid green.
"heartbeat"
Standby LED on
not flashing.
system board is
Both LEDs
on steady.
are located
on the
BMC "heartbeat"
system
LED on system
board, see
board is
System
flashing.(if
Board LEDs
installed) should
later in
be lit solid green.
chapter.
Display panel Power switch on.
Power LED
Power LED on
stays off
steady green.
when power
System LED is
is turned on.
off.
System LED
might be
flashing
yellow
(Attention
indication).
Display panel Display panel
power LED is power LED is
not steady steady green.
green.
System events
No server are being
events are
Troubleshooting Steps
1. AC must be present. Check
that PDU is plugged in.
2. Ensure there is a working
power supply. The LED on
the supply should be lit.
3. Check for an EFI shell
prompt (CTRL B) at
console).
1. Ensure there is a working
power supply. The LED on
the supply should be lit.
2. Verify that standby voltage
is present. Check that the
STBY LED on the system
board is lit.
3. Verify that the baseboard
management controller is
functioning. Check the
heartbeat (BMC) LED on
the system board is lit.
4. Check server event log
(SEL). Look for event log
detail = Low Voltage DC
power. This indicates a
failure of one of the CPU
power pods.
1. Check that the console is
properly connected and can
communicate with the
BMC. Press (CTRL B) to
access the iLO MP login
prompt.
Potential FRUs
No AC present
Power Supply
Power Distribution
System board
Display board
Missing FRU
Power Supply
CPU power pod
System board
Intrusion switch on
chassis (cover not
completely closed)
Processors
Processor Support
Modules
Memory
System board
86