Troubleshooting And Fru Identification; Table 5-1. Problem Symptoms Repair Actions - HP Integrity rx2620 User's & Service Manual

Troubleshooting and FRU identification

Once you have determined the current server state, you must troubleshoot the server to determine what the
problem symptoms are and what repair actions to take.
Use Table 5-1 to assist you in repairing the server by matching the problem symptom with the appropriate
troubleshooting step.
Table 5-1 Problem Symptoms Repair Actions
Problem or Problem
Symptom Indicators
No indication of Standby
housekeeping LED is off
voltage present when AC is
when AC is plugged into
connected and server. BMC
power switch is "heartbeat"
in the off not flashing.
position. Both LEDs
are located
on the
system
board, see
System
Board LEDs
later in
chapter.
System won't Display
power on when panel Power
display panel LED stays
Power switch is off when
turned on. power is
turned on.
System LED
may be
flashing
yellow
(Attention
indication).
Chapter 5
Normal
Functioning
Indicators
Power LED Off. 1. AC must be present.
Power LED on
iLO MP card (if
installed) should 2. Ensure there is a working
be lit solid green.
Standby LED on
system board is 3. Check for an EFI shell
on steady.
BMC "heartbeat"
LED on system
board is
flashing.(if
installed) should
be lit solid green.
Power switch on. 1. Ensure there is a working
Power LED on
steady green.
2. Verify that standby
System LED is
off.
3. Verify that the baseboard
4. Check server event log
Troubleshooting and FRU identification
Troubleshooting Steps
Check that PDU is
plugged in.
power supply. The LED on
the supply should be lit.
prompt (CTRL B) at
console).
power supply. The LED on
the supply should be lit.
voltage is present. Check
that the STBY LED on the
system board is lit.
management controller is
functioning. Check the
heartbeat (BMC) LED on
the system board is lit.
(SEL). Look for event log
detail = Low Voltage DC
power. This indicates a
failure of one of the CPU
power pods.
Troubleshooting
Potential FRUs
No AC present
Power Supply
Power
Distribution
System board
Display board
Missing FRU
Power Supply
CPU power pod
System board
Intrusion switch
on chassis (cover
not completely
closed)
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