Trouble During Faxing; Sending Problems - Fuji Xerox ApeosPort-IV 5070 Administrator's Manual

15 Problem Solving

Trouble during Faxing

This section describes how to resolve fax problems.
Note

Sending Problems

If you cannot send a fax, identify the symptom in the following table to perform the
remedy.
A Transmission
Report - Job
Undelivered is
output.
Unable to
communicate
(general fax)
15
420
• For troubles during Internet faxing, refer to "E-mail Features Problems" (P.443).
• The Fax features are not available for some models. An optional component is required. For
more information, contact our Customer Support Center.
Symptom Cause
The fax was not sent
because of an error.
The phone line is not
connected correctly.
The phone dialing method is
not available.
An error occurred with the
phone line.
The destination machine is
abnormal.
An incorrect fax number is
used.
The number is not for fax
number.
You forgot the external
access number.
Remedy
Check the Transmission Results in the
Transmission Report - Job Undelivered. If
an error code is displayed, refer to "Error
Code" (P.449).
The machine is equipped with connectors
to which to connect phone lines.
Communication is enabled only when the
phone line is connected to the correct
connector.
When the cable connection is correct, the
On-hook feature allows you to call via
general lines.
Specify the same dialing method as the
one (Tone/10pps) subscribed for the
machine.
Use a telephone near the machine to
check whether you can make a phone call.
If the phone call is disabled, the problem is
in the phone line, not in the machine.
The data cannot be sent if the machine of
the recipient is turned off, is set to
"manual" receiving mode, or does not
support G3 reception.
Call the recipient to confirm the machine
condition.
Check the fax number and try sending
again.
If no peep sound is heard from the receiver
when you call the number, the number is
not for a fax number.
When calling from an extension line, the
external access number is required.
When dialing, dial the external access
number such as "0", and then dial the fax
number.
When the switchboard is changed and you
cannot send faxes, try the external access
number "0*" instead of "0".