Solving Software Problems - HP EliteOne 705 G2 Maintenance & Service Manual

Solving software problems

Most software problems occur as a result of the following:
● The application was not installed or configured correctly.
● There is insufficient memory available to run the application.
● There is a conflict between applications.
Be sure that all the needed device drivers have been installed.
●
● If you have installed an operating system other than the factory-installed operating system, check to be
sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause
ROM issue - POST error has occurred.
"Illegal Operation has Occurred" error message is displayed.
Cause
Software being used is not Microsoft-certified for your version of
Windows.
Configuration files are corrupt.
134 Chapter 7 Troubleshooting without diagnostics
Solution
Observe the beeps and LED lights on the front of the computer.
See POST error messages and diagnostic front panel LEDs and
audible codes on page 149 to determine possible causes.
See the Worldwide Limited Warranty for terms and conditions.
Solution
Verify that the software is certified by Microsoft for your version
of Windows (see program packaging for this information).
If possible, save all data, close all programs, and restart the
computer.