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HP Elite 8300 Series Convertible Minitower Maintenance And Service Manual

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HP Compaq Business PC Maintenance
and Service Guide
Elite 8300 Series Convertible Minitower
Elite 8300 Series Microtower
Elite 8300 Series Small Form Factor
Elite 8300 Series Ultra-Slim Desktop

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Table of Contents

   Related Manuals for HP Elite 8300 Series Convertible Minitower

   Summary of Contents for HP Elite 8300 Series Convertible Minitower

  • Page 1 HP Compaq Business PC Maintenance and Service Guide Elite 8300 Series Convertible Minitower Elite 8300 Series Microtower Elite 8300 Series Small Form Factor Elite 8300 Series Ultra-Slim Desktop...
  • Page 2 Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...
  • Page 5: Table Of Contents

    Table of contents 1 Product Features ............................1 Standard Configuration Features ......................1 Convertible Minitower (CMT) Front Panel Components ............... 3 Microtower (MT) Front Panel Components ..................4 Small Form Factor (SFF) Front Panel Components ................5 Ultra-Slim Desktop (USDT) Front Panel Components ................. 6 Convertible Minitower (CMT) Rear Panel Components ...............
  • Page 6 Recovering the Configuration Settings ....................30 4 Illustrated parts catalog ..........................31 Convertible minitower (CMT) chassis spare parts ................31 Computer system components ..................31 Cables ..........................33 Misc parts .......................... 34 Drives ..........................35 Misc boards ........................36 Sequential part number listing ................... 36 Microtower (MT) chassis spare parts ....................
  • Page 7 General Cleaning Safety Precautions ................69 Cleaning the Computer Case .................... 69 Cleaning the Keyboard ...................... 70 Cleaning the Monitor ......................70 Cleaning the Mouse ......................71 Service Considerations ........................71 Power Supply Fan ......................71 Tools and Software Requirements ..................71 Screws ..........................
  • Page 8 Rear Chassis Fan ..........................109 Fan sink ............................110 Processor ............................112 Power Supply ........................... 115 System Board ........................... 116 Changing from a Minitower to a Desktop Configuration ..............117 Changing from a Desktop to a Minitower Configuration ..............119 7 Removal and Replacement Procedures Microtower (MT) Chassis ............
  • Page 9 Front Bezel Security ......................... 166 Bezel Blanks ............................. 168 Memory ............................169 DIMMs ..........................169 DDR3-SDRAM DIMMs ....................169 Populating DIMM Sockets ....................169 Installing DIMMs ......................170 Expansion Card ..........................172 System Board Connections ......................177 Drives ............................... 178 Drive Positions .........................
  • Page 10 Optical Drive ............................. 219 Removing the Optical Drive ..................... 219 Preparing the New Optical Drive ..................220 Installing the New Optical Drive ..................221 Hard Drive ............................222 Optical Drive Rail ..........................227 Card Reader ............................. 228 Speaker ............................230 Heat sink ............................
  • Page 11 13 HP PC Hardware Diagnostics ........................309 Why run HP PC Hardware Diagnostics – UEFI ................309 How to access and run HP PC Hardware Diagnostics - UEFI ............309 Downloading HP PC Hardware Diagnostics to a USB device ............310 14 Backup and Recovery ..........................
  • Page 12 Appendix D Power Cord Set Requirements ....................330 General Requirements ........................330 Japanese Power Cord Requirements ....................330 Country-Specific Requirements ......................331 Appendix E Specifications ..........................332 CMT Specifications .......................... 332 MT Specifications ..........................333 SFF Specifications ........................... 335 USDT Specifications ........................336 Index .................................
  • Page 13: Product Features

    (included on some computer models only). Figure 1-1 Convertible Minitower Configuration NOTE: The HP Compaq Convertible Minitower computer can be easily converted to a desktop. For more information, see Changing from a Minitower to a Desktop Configuration on page 117 in this guide.
  • Page 14 Figure 1-3 Small Form Factor Configuration NOTE: The Small Form Factor computer can also be used in a tower orientation. For more information, see Using the Small Form Factor Computer in a Tower Orientation on page 206 in this guide. Figure 1-4 Ultra-Slim Desktop Configuration Chapter 1 Product Features...
  • Page 15: Convertible Minitower (cmt) Front Panel Components

    Convertible Minitower (CMT) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Figure 1-5 Front Panel Components Table 1-1 Front Panel Components 5.25-inch Optical Drives Microphone/Headphone Connector 5.25-inch Media Card Reader (optional) Power On Light Dual-State Power Button Headphone Connector...
  • Page 16: Microtower (mt) Front Panel Components

    Microtower (MT) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Table 1-2 Front Panel Components 5.25-inch Optical Drives 3.5-inch Media Card Reader (optional) Hard Drive Activity Light Dual-State Power Button Microphone/Headphone Connector Power On Light...
  • Page 17: Small Form Factor (sff) Front Panel Components

    Small Form Factor (SFF) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Figure 1-6 Front Panel Components Table 1-3 Front Panel Components 5.25-inch Optical Drive Microphone/Headphone Connector Dual-State Power Button 3.5-inch Media Card Reader (optional) Power On Light...
  • Page 18: Ultra-slim Desktop (usdt) Front Panel Components

    Ultra-Slim Desktop (USDT) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. Figure 1-7 Front Panel Components Table 1-4 Front Panel Components Optical Drive Microphone/Headphone Connector Power On Light USB (Universal Serial Bus) Ports SD Media Card Reader (optional) Hard Drive Activity Light...
  • Page 19: Convertible Minitower (cmt) Rear Panel Components

    USB 3.0 ports are blue; USB 2.0 ports are black. An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.
  • Page 20: Microtower (mt) Rear Panel Components

    USB 3.0 ports are blue; USB 2.0 ports are black. An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.
  • Page 21: Small Form Factor (sff) Rear Panel Components

    USB 3.0 ports are blue; USB 2.0 ports are black. An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone.
  • Page 22: Ultra-slim Desktop (usdt) Rear Panel Components

    Ultra-Slim Desktop (USDT) Rear Panel Components Figure 1-11 Rear Panel Components Table 1-7 Rear Panel Components Line-Out Connector for powered audio VGA Monitor Connector devices (green) DisplayPort Monitor Connectors Power Cord Connector USB 3.0 ports (blue) Line-In Audio Connector (blue) USB 2.0 ports (black) RJ-45 Network Connector PS/2 Keyboard Connector (purple)
  • Page 23: Serial Number Location

    Serial Number Location Each computer has a unique serial number and a product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance. Figure 1-12 Convertible Minitower Serial Number and Product ID Location Figure 1-13 Microtower Serial Number and Product ID Location Serial Number Location...
  • Page 24 Figure 1-14 Small Form Factor Serial Number and Product ID Location Figure 1-15 Ultra-Slim Desktop (USDT) Serial Number and Product ID Location Chapter 1 Product Features...
  • Page 25: Activating And Customizing The Software

    This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.
  • Page 26: Downloading Windows 7 Updates

    This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.
  • Page 27: Downloading Windows 8 Updates

    Downloading Windows 8 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. Run Windows Update as soon as possible after you set up your computer.
  • Page 28: Computer Setup (f10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
  • Page 29: Using Computer Setup (f10) Utilities

    ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...
  • Page 30: Computer Setup-file

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ●...
  • Page 31: Computer Setup-storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...
  • Page 32 This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system.
  • Page 33 Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
  • Page 34: Computer Setup-security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 35 Table 3-4 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: You must disable AMT before trying to hide the network controller. ●...
  • Page 36 Table 3-4 Computer Setup—Security (continued) Master Boot Record Enables/disables Master Boot Record (MBR) security. Security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
  • Page 37 Table 3-4 Computer Setup—Security (continued) System Security Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. (these options are Default is enabled. hardware dependent) SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor.
  • Page 38 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.
  • Page 39: Computer Setup-power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description ● OS Power Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the Management processors power consumption when the processor is idle. Default is extended. ●...
  • Page 40: Computer Setup-advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
  • Page 41 Table 3-6 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems.
  • Page 42: Recovering The Configuration Settings

    Table 3-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ●...
  • Page 43: Illustrated Parts Catalog

    Illustrated parts catalog This chapter provides spare part information for all chassis. Convertible minitower (CMT) chassis spare parts Computer system components Convertible minitower (CMT) chassis spare parts...
  • Page 44 Item Description Spare part number Access panel 646819-001 Front bezel For use in 8300 models 689380-001 For use in 8380 models 689381-001 Bezel blank (5.25-inch, optical drive; not illustrated) 570838-001 Bezel blank (3.5-inch; not illustrated) 583653-001 Power supply 320W, 90% efficient 613764-001 320W, standard 613765-001...
  • Page 45: Cables

    Cables Item Description Spare part number Power switch/LED assembly 646820-001 SATA optical drive power cable 646832-001 Front I/O assembly 646821-001 SATA hard drive power cable 646831-001 SATA cable, 18 inch, 1 straight end, 1 angled end (not illustrated) 639958-001 SATA cable, 17.7 inch, 2 straight ends (not illustrated) 639959-001 DMS-59 to dual VGA cable 463023-001...
  • Page 46: Misc Parts

    Misc parts Item Description Spare part number Fan sink (includes replacement thermal material) 643907-001 Chassis fan, (92 mm x 92 mm) 643908-001 Printer port 638817-001 Solenoid lock 641498-001 Hood sensor 638816-001 Speaker 645330-001 Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001 Serial port, PCI card (not illustrated) 638815-001...
  • Page 47: Drives

    USB, optical, jack black 537749-001 eSATA port assembly, PCI card (not illustrated) 645558-001 Antenna for use with 538048-001 (not illustrated) 583345-001 HP Business Digital Headset (not illustrated) 642738-001 External USB Webcam (not illustrated) 609252-001 Foot kit 370708-001 Keyboard (not illustrated)
  • Page 48: Misc Boards

    AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 637995-001 AMD FirePro 2270 PCIe x16 graphics card, 512-MB 637213-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 Intel PRO/1000CT2 NIC, includes bracket 635523-001 HP WLAN 802.11 g/n 1x2 PCIe NIC...
  • Page 49 1-TB, 7200-rpm hard drive 637213-001 AMD FirePro 2270 512-MB PCIe x16 graphics card 637591-001 HP FireWire / IEEE 1394a PCIe x1 card 637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 638629-001 Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache)
  • Page 50 Spare part Description number 642738-001 HP Business Digital Headset 643907-001 Fan sink (includes replacement thermal material) 643908-001 Chassis fan 645330-001 Speaker 645558-001 eSATA port assembly, PCI card 646809-001 160-GB Solid-state drive, SATA 3.0 646819-001 Access panel 646820-001 Power switch/LED with holder...
  • Page 51 Spare part Description number 689381-001 Front bezel for use in 8380 models 691935-001 Intel Pentium G640 (2.8-GHz, 3-MB L3 cache) 691936-001 Intel Pentium G870 (3.1-GHz, 3-MB L3 cache) 696622-001 180-GB Solid-state drive (SSD), SATA 6.0 700510-xx1 Keyboard, washable, for use in models with Windows 8 701424-xx1 Keyboard, USB, black, for use in models with Windows 8 701426-xx1...
  • Page 52: Microtower (mt) Chassis Spare Parts

    Microtower (MT) chassis spare parts Computer major components Item Description Spare part number Front bezel For use in all countries and regions except China 689377-001 For use in China 689378-001 Bezel blank (optical drive; not illustrated) 570838-001 Bezel blank (3.5-inch; not illustrated) 583653-001 Access panel 646825-001...
  • Page 53 Item Description Spare part number 320W, standard 613765-001 System board (includes replacement thermal material) For use in models without Windows 8 657094-001 For use in models with Windows 8 Standard 657094-501 For use in models with Windows 8 Professional 657094-601 Memory modules (PC3-12800, 1666-MHz;...
  • Page 54: Cables

    Cables Item Description Spare part number Front I/O assembly 646827-001 SATA optical drive power cable 646834-001 SATA hard drive power cable 646833-001 Power switch/LED assembly 646828-001 SATA cable, 18 inch, 1 straight end, 1 angled end 639958-001 SATA cable, 17.7 inch, 2 straight ends 639959-001 SATA cable, 18 inch, 1 straight end, 1 angled end (labeled;...
  • Page 55: Misc Parts

    Item Description Spare part number Adapter, DisplayPort to HDMI 617450-001 DisplayPort cable 487562-001 Misc parts Item Description Spare part number Heat sink (includes replacement thermal material) 645326-001 Fan with guard 585884-001 Hood sensor 638816-001 Speaker 645330-001 Solenoid lock 641498-001 Printer port, PCI card (not illustrated) 638817-001 Clamp lock, includes universal cable (plate not included;...
  • Page 56: Drives

    674317-001 USB, optical, jack black 537749-001 eSATA port assembly, PCI card (not illustrated) 645558-001 Antenna (WLAN; not illustrated) 583345-001 HP Business Digital Headset (not illustrated) 642738-001 External USB Webcam (not illustrated) 609252-001 Foot kit 370708-001 Keyboard (not illustrated) PS/2 (standard)
  • Page 57: Misc Boards

    AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 682411-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 637995-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 Intel PRO/1000CT2 NIC, includes bracket 635523-001 HP WLAN 802.11 g/n 1x2 PCIe NIC...
  • Page 58 Rear chassis fan 636927-001 250-GB, 7200-rpm hard drive 636929-001 500-GB, 7200-rpm hard drive 636930-001 1-TB, 7200-rpm hard drive 637213-001 AMD FirePro 2270 512-MB PCIe x16 graphics card 637591-001 HP FireWire / IEEE 1394a PCIe x1 card Chapter 4 Illustrated parts catalog...
  • Page 59 Printer port, PCI card 639135-001 320-GB, 7200-rpm hard drive 639958-001 SATA cable, 18 inch, 1 straight end, 1 angled end 641498-001 Solenoid lock 642738-001 HP Business Digital Headset 643907-001 Fan sink (includes replacement thermal material) 643908-001 Chassis fan 645330-001 Speaker 645558-001...
  • Page 60 Spare part Description number 680020-001 256-GB Solid-state drive, self-encrypting (SED), SATA 6.0 680653-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 682411-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 683305-001 20-GB Solid-state drive, SATA 687943-001 Intel Core i5 3470 (3.2-GHz, 6-MB L3 cache) 688162-001 Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache) 688164-001...
  • Page 61: Small Form Factor (sff) Chassis Spare Parts

    Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number Front bezel 687950-001 Bezel blank (5.25-inch, optical drive; not illustrated) 570838-001 Bezel blank (3.5-inch; not illustrated) 583653-001 Access panel 646815-001 Power supply 240W, 90% efficient 613762-001 240W, standard 613763-001...
  • Page 62 Item Description Spare part number 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache) 688164-001 Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache) 688162-001 Intel Core i5 3470 (3.2-GHz, 6-MB L3 cache) 687943-001 Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache) 665120-001...
  • Page 63: Cables

    Cables Item Description Spare part number Front I/O and power switch assembly 636926-001 SATA cable, 19.5 inch, 2 straight ends 638813-001 SATA drive power cable 636923-001 SATA cable, 25.2 inch, 1 straight end, 1 angled end (not illustrated) 638814-001 DMS-59 to dual VGA cable 463023-001 Adapter, DisplayPort to VGA 603250-001...
  • Page 64: Misc Parts

    Misc parts Item Description Spare part number Chassis fan 645327-001 Fan duct (not illustrated) 636921-001 Heat sink (includes replacement thermal material) 645326-001 Speaker 636925-001 Solenoid lock 641471-001 Printer port, PCI card 638817-001 Hood sensor 638816-001 Chapter 4 Illustrated parts catalog...
  • Page 65 674317-001 USB, optical, jack black 537749-001 eSATA port assembly, PCI card (not illustrated) 645558-001 Antenna (WLAN; not illustrated) 583345-001 HP Business Digital Headset (not illustrated) 642738-001 External USB webcam (not illustrated) 609252-001 Foot kit 370708-001 Keyboard (not illustrated) PS/2 (standard)
  • Page 66: Drives

    AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 682411-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 637995-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 Intel PRO/1000CT2 NIC, includes bracket 635523-001 HP WLAN 802.11 g/n 1x2 PCIe NIC...
  • Page 67: Sequential Part Number Listing

    USB basic keyboard for use in models without Windows 8 537748-001 Mouse, PS2, optical, jack black 537749-001 Mouse, USB, optical, jack black 538048-001 HP WLAN 802.11 g/n 1x2 PCIe NIC 570838-001 Bezel blank, optical drive, 5.25-inch 581599-001 16X SATA DVD-ROM drive 583345-001...
  • Page 68 1-TB, 7200-rpm hard drive 637213-001 AMD FirePro 2270 512-MB PCIe x16 graphics card 637591-001 HP FireWire / IEEE 1394a PCIe x1 card 637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 638629-001 Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache) 638813-001 SATA cable, 19.5 inch, 2 straight ends...
  • Page 69 671613-001 Memory module, 4-GB, PC3-12800,-CL11 674314-xx1 Keyboard, wireless for use in models without Windows 8 674317-001 Mouse, wireless, HP Elite 674318-001 Mouse, USB, HP Elite 680020-001 256-GB Solid-state drive, self-encrypting (SED), SATA 6.0 680653-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB...
  • Page 70: Ultra-slim Desktop (usdt) Chassis Spare Parts

    Ultra-Slim Desktop (USDT) chassis spare parts Computer major components Item Description Spare part number Access panel 689382-001 AC adapter 180W, 90% efficient 682320-001 180W, standard 613766-001 135W, standard 682321-001 Front bezel 689383-001 Bezel blank (not illustrated) 593230-001 System board (includes replacement thermal material) For use in models without Windows 8 657095-001 For use in models with Windows 8 Standard...
  • Page 71: Cables

    Item Description Spare part number For use in models with DisplayPort 1.2 support without Windows 8 711787-001 For use in models with DisplayPort 1.2 support with Windows 8 Standard 711787-501 For use in models with DisplayPort 1.2 support with Windows 8 Professional 711787-601 Memory modules (PC3-12800, 1666-MHz;...
  • Page 72: Misc Parts

    Misc parts Item Description Spare part number Heat sink for use with the processor (includes replacement thermal material) 587456-001 Heat sink for use with the discrete graphics card (includes replacement thermal 689369-001 material) Heat sink for use with UMA graphics models (includes replacement thermal material; 625256-001 not illustrated) Fan, rear...
  • Page 73 Washable 619580-001 Wireless, HP Elite 674317-001 USB, optical, jack black 537749-001 WLAN antenna hardware kit (not illustrated) 646811-001 HP Business Digital Headset (not illustrated) 642738-001 External USB Webcam (not illustrated) 609252-001 Keyboard (not illustrated) PS/2 (standard) 537745-xx1 PS/2 (Windows 8)
  • Page 74: Drives

    Drives Description Spare part number Hard drive 500-GB, 7200-rpm, 2.5-inch, self-encrypting (SED) 696442-001 500-GB, 7200-rpm, 2.5-inch 686217-001 320-GB, 7200-rpm, 2.5-inch, self-encrypting (SED) 634824-001 320-GB, 7200-rpm, 2.5-inch 639135-001 256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001 180-GB Solid-state Drive (SSD), SATA 6.0 696622-001 160-GB Solid-state Drive (SSD), SATA 3.0 646809-001...
  • Page 75 Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache) 638816-001 Hood sensor 639135-001 320-GB, 7200-rpm hard drive, 2.5-inch 642738-001 HP Business Digital Headset 646809-001 160-GB Solid-state drive, SATA 3.0 646811-001 WLAN antenna hardware kit 652165-001 Intel Centrino Advanced-N 6205 (802.11a/b/g/n Wi-Fi wireless adapter)
  • Page 76 Spare part Description number 674314-xx1 Keyboard, wireless 674317-001 Mouse, wireless, HP Elite 674318-001 Mouse, USB, HP Elite 680020-001 256-GB Solid-state drive, self-encrypting (SED), SATA 6.0 682320-001 AC adapter, 180W, 90% efficient 682321-001 AC adapter, 135W, standard 683306-001 24-GB Solid-state drive 686217-001 500-GB, 7200-rpm, 2.5-inch hard drive...
  • Page 77 Spare part Description number 711787-501 System board with DisplayPort 1.2 support for use in models with Windows 8 Standard 711787-601 System board with DisplayPort 1.2 support for use in models with Windows 8 Professional Ultra-Slim Desktop (USDT) chassis spare parts...
  • Page 78: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine Care, SATA Drive Guidelines, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 79: Preventing Electrostatic Damage To Equipment

    Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
  • Page 80: Grounding The Work Area

    Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ●...
  • Page 81: Operating Guidelines

    Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
  • Page 82: Cleaning The Keyboard

    To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.
  • Page 83: Cleaning The Mouse

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
  • Page 84: Cables And Connectors

    In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Chapter 5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation...
  • Page 85: Sata Hard Drives

    3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
  • Page 86 ● Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ●...
  • Page 87: Removal And Replacement Procedures Convertible Minitower (cmt) Chassis

    Removal and Replacement Procedures Convertible Minitower (CMT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 88: Access Panel

    Access Panel Description Spare part number Access panel 646819-001 Prepare the computer for disassembly (Preparation for Disassembly on page Lay the computer down on its large base for greater stability. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 6-1 Removing the Computer Access Panel To install the access panel, reverse the removal procedure.
  • Page 89: Front Bezel

    Front Bezel Description Spare part number Front bezel for use in 8300 models 689380-001 Front bezel for use in 8380 models 689381-001 Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the computer access panel (Access Panel on page 76).
  • Page 90: Front Bezel Security

    Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the computer access panel (Access Panel on page 76).
  • Page 91 Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located on the left edge of the chassis next to the top hard drive bay. Figure 6-4 Installing the Front Bezel Security Screw Replace the access panel.
  • Page 92: Bezel Blanks

    Bezel Blanks Description Spare part number 3.5-inch bezel blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the computer access panel (Access Panel on page 76). Remove the front bezel (Front Bezel on page 77).
  • Page 93: System Board Connections

    System Board Connections Refer to the following illustration and table to identify the system board connectors. Figure 6-6 System Board Connections Table 6-1 System Board Connections System Board Connector System Board Label Color Component PCI3 white Expansion Card PCI2 white Expansion Card PCI1 white...
  • Page 94: Memory

    Table 6-1 System Board Connections (continued) System Board Connector System Board Label Color Component MEDIA black USB Device, such as a Media Card Reader MEDIA2 black USB Device, such as a Media Card Reader SATA 2.0 SATA2 white 3rd Hard Drive, or 1st Optical Drive if no 3rd Hard Drive SATA 3.0 SATA0...
  • Page 95: Populating Dimm Sockets

    For proper system operation, the DDR3-SDRAM DIMMs must be: ● industry-standard 240-pin ● unbuffered non-ECC PC3-12800 DDR3-1600 MHz-compliant ● 1.5 volt DDR3-SDRAM DIMMs The DDR3-SDRAM DIMMs must also: ● support CAS latency 11 DDR3 1600 MHz (11-11-11 timing) ● contain the mandatory JEDEC SPD information In addition, the computer supports: ●...
  • Page 96: Installing Dimms

    Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
  • Page 97: Expansion Card

    637213-001 Intel PRO/1000CT2 NIC, includes bracket 635523-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 The computer has three standard full-height PCI expansion slots, one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and one PCI Express x16 expansion slot that is downshifted to a x4 slot.
  • Page 98 Press straight down on the two green thumb tabs inside the chassis (1) and rotate the expansion card retention latch up (2). Figure 6-8 Opening the Expansion Slot Retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
  • Page 99 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. Figure 6-10 Removing a Standard PCI Expansion Card If you are removing a PCI Express x16 card, pull the retention arm on the back of the...
  • Page 100: Replace The Computer Access Panel

    If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, slide the bracket on the end of the card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board.
  • Page 101: Drives

    Drives Description Spare part number 16X SATA DVD±RW drive 660408-001 16X SATA DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive 656792-001 1 TB, 7200 rpm SATA hard drive 636930-001 500 GB, 7200 rpm, 2.5-inch, self-encrypting (SED), SATA hard drive 696442-001 500 GB, 7200 rpm SATA hard drive 636929-001 250 GB, 7200 rpm SATA hard drive...
  • Page 102: Drive Positions

    Drive Positions Figure 6-13 Drive Positions (Minitower Configuration Shown) Table 6-2 Drive Positions Three 5.25-inch drive bays for optional drives (optical drives and media card reader shown) Three 3.5-inch internal hard drive bays NOTE: The drive configuration on your computer may be different than the drive configuration shown above. The bottom 5.25-inch drive bay has a shorter depth than the upper two bays.
  • Page 103: Removing A Drive From A Drive Bay

    Removing a Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the computer access panel (Access Panel on page 76).
  • Page 104 Remove the drive from the drive bay as follows: ● To remove a 5.25-inch drive in the desktop configuration, press down on the yellow drivelock mechanism (1) and slide the drive from the drive bay (2). CAUTION: When the yellow drivelock is pressed, all the 5.25-inch drives are released so do not tilt the unit and allow the drives to fall out.
  • Page 105 ● To remove a 5.25-inch drive in the minitower configuration, pull up on the green drivelock mechanism (1) for that specific drive and slide the drive from the drive bay (2). Figure 6-16 Removing a 5.25-inch Drive in the Minitower Configuration (Optical Drive shown) ●...
  • Page 106 ● To remove a hard drive from the upper internal hard drive bay, remove the screw on the side of the bay that secures the drive in place (1), then slide the drive out of the bay (2). Figure 6-18 Removing a Hard Drive from the Upper Bay Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis...
  • Page 107: Installing Drives

    You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws installed on the chassis. The hard drive uses 6-32 isolation mounting guide screws in the lower two bays and standard 6-32 screws in the upper bay.
  • Page 108 replacing the primary hard drive, you must remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive. Figure 6-19 Extra Guide Screw Locations Guide Screw Device Black M3 Metric Screws 5.25-inch Drives Silver 6-32 Standard Screws...
  • Page 109: Installing A 5.25-inch Drive Into A Drive Bay

    Blanks on page 80 for more information. Install four M3 metric guide screws in the lower holes on each side of the drive (1). HP has provided four extra M3 metric guide screws on the 5.25-inch drive bracket under the access panel.
  • Page 110 Install the drive in the desired drive bay by sliding it all the way into the front of the drive cage until it locks (2). The drivelock automatically secures the drive in the bay. CAUTION: The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The bottom bay supports a half-height drive or other device that is no more than 14.5 cm (5.7 inches) in depth.
  • Page 111: Installing A Hard Drive Into An Internal Drive Bay

    Installing a Hard Drive into an Internal Drive Bay NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
  • Page 112 ● If you are installing a 2.5-inch hard drive into either of the lower two bays (bays 5 and 6), do the following: ◦ Slide the drive into the bay adapter bracket, ensuring the connector on the drive is fully inserted into the connector on the adapter bracket.
  • Page 113 ◦ Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket (two on each side of the bracket). Figure 6-25 Installing Isolation Mounting Guide Screws in the Adapter Bracket ● If you are installing the drive in the upper bay (bay 4), install three standard 6-32 silver guide screws (two on the right side and one on the left side in the screw hole closest to the power and data connectors).
  • Page 114 Insert the hard drive into the bay as follows: CAUTION: Make sure the guide screws line up with the guide slots in the drive cage. The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive.
  • Page 115 ● If you are installing a hard drive into the upper bay (bay 4), slide the hard drive into the drive bay (1) then secure the drive in place with a standard 6-32 screw (2). Figure 6-28 Installing a Hard Drive into the Upper Bay Connect the power cable and data cable to the rear of the hard drive.
  • Page 116: Hood Sensor

    Hood Sensor Description Spare part number Hood sensor 638816-001 The hood sensor is located on the top of the rear chassis panel. Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the computer access panel (Access Panel on page 76).
  • Page 117: Front I/o, Usb Assembly

    Front I/O, USB Assembly Description Spare part number Front I/O and USB assembly 646821-001 The front I/O, USB assembly is mounted to the front of the chassis and is removed by pulling it away from the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 75).
  • Page 118 Remove the Torx T15 screw that secures the assembly to the front of the chassis. Rotate the right side of the assembly away from the chassis. Figure 6-30 Removing the front I/O, USB, power switch assembly Pull the assembly toward the right and away from the chassis while threading the wires through the slot between the drive cage and chassis front and the hole in the front of the chassis.
  • Page 119: Power Switch Assembly

    Power Switch Assembly Description Spare part number Power switch/LED assembly 646820-001 The power switch assembly is mounted to the front of the chassis and removed by pulling it away from the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 75).
  • Page 120: Speaker

    Speaker Description Spare part number Speaker 645330-001 The speaker is mounted to the inside front of the chassis with two screws. Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the computer access panel (Access Panel on page 76).
  • Page 121: Rear Chassis Fan

    Rear Chassis Fan Description Spare part number Rear chassis fan 643908-001 The rear fan is mounted to the rear chassis wall and secured by four Phillips screws. Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the computer access panel (Access Panel on page 76).
  • Page 122: Fan Sink

    Fan sink Description Spare part number Fan sink 643907-001 Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the computer access panel (Access Panel on page 76). In the order indicated, loosen the four captive Torx screws that secure the fan sink to the system board.
  • Page 123 Lift the fan sink from the processor (2). Figure 6-35 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor.
  • Page 124: Processor

    Processor Description Spare part number Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache, 65W 665120-001 2120, 3.3 GHz, 3-MB L3 cache, 65W...
  • Page 125 Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
  • Page 126 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. 114 Chapter 6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis...
  • Page 127: Power Supply

    WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is secured to the rear of the chassis by four Torx screws. A lever on the chassis floor also holds the power supply in place.
  • Page 128: System Board

    To install the power supply, reverse the removal procedure. System Board Description Spare part number System board for use in models without Windows 8 (includes replacement thermal material) 657096-001 System board for use in models with Windows 8 Standard (includes replacement thermal 657096-501 material) System board for use in models with Windows 8 Professional (includes replacement thermal...
  • Page 129: Changing From A Minitower To A Desktop Configuration

    Slide the system board toward the front of the computer so that the connectors loosen from the rear of the chassis, and then lift the system board out of the computer (2). Figure 6-39 Removing the system board NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS.
  • Page 130 To release the drives from the 5.25-inch drive bay, lift the release tab on the green latch drive bracket for the drive (1). While lifting the release tab, slide the drive from its drive bay (2). Repeat this step for each 5.25-inch drive. Figure 6-40 Releasing the 5.25-inch Drives from the Drive Bays (Minitower) Gently slide the drive into the uppermost available bay until it snaps into place.
  • Page 131: Changing From A Desktop To A Minitower Configuration

    Remove the bezel subpanel as described in Bezel Blanks on page CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel away at an angle could damage the pins that align it within the front bezel. Reposition the bezel blanks within the subpanel in the proper orientation for the desktop configuration.
  • Page 132 Disconnect all power and data cables from the back of the drives in the 5.25-inch drive bays. To release the drives from the 5.25-inch drive bay, press down on the short yellow drivelock as shown (1). While pressing the drivelock, pull the drives out of the drive bay (2). Figure 6-43 Releasing the 5.25-inch Drives from the Drive Bays (Desktop) Gently slide the drive into the uppermost available bay until it snaps into place.
  • Page 133 Reconnect all power and data cables to the drives in the 5.25-inch drive bays. Remove the bezel subpanel as described in the Bezel Blanks on page 80 section. CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel away at an angle could damage the pins that align it within the front bezel.
  • Page 134: Removal And Replacement Procedures Microtower (mt) Chassis

    Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 135: Computer Access Panel

    Computer Access Panel Description Spare part number Access panel 646825-001 To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for Disassembly on page 122) Loosen the two captive thumbscrews (1) that secure the access panel to the computer chassis. Use the handle located between the thumbscrews to lift the access panel off the unit (2).
  • Page 136: Front Bezel

    Front Bezel Description Spare part number Front bezel 689377-001 Front bezel for use in China 689378-001 Prepare the computer for disassembly (Preparation for Disassembly on page 122) Remove the access panel (Computer Access Panel on page 123) Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-2 Removing the Front Bezel 124 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis...
  • Page 137: Front Bezel Security

    Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer.
  • Page 138 Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located toward the middle of the right edge of the chassis between the hard drive bay and speaker. Figure 7-4 Installing the Front Bezel Security Screw Replace the access panel.
  • Page 139: Bezel Blanks

    Bezel Blanks Description Spare part number 3.5-inch bezel blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Computer Access Panel on page 123)
  • Page 140: Memory

    Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
  • Page 141: Installing Dimms

    The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ●...
  • Page 142: Expansion Cards

    Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 7-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
  • Page 143 637213-001 Intel PRO/1000CT2 NIC, includes bracket 635523-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 The computer has one PCI expansion slot, one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and one PCI Express x16 expansion slot that is downshifted to a x4 slot.
  • Page 144 Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis.
  • Page 145 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
  • Page 146 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
  • Page 147 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board.
  • Page 148: System Board Connections

    Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Reconfigure the computer, if necessary. System Board Connections Refer to the following illustrations and tables to identify the system board connectors for your model. Figure 7-13 System Board Connections Table 7-1...
  • Page 149 Table 7-1 System Board Connections (continued) System Board Connector System Board Label Color Component Hood Lock HLCK black USB Device, such as a Media Card Reader Hood Sensor HSENSE white Hood Sensor MEDIA2 black Second Media Card Reader PCI Express x1 X1PCIEXP1 black Expansion Card...
  • Page 150: Drives

    You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (four 6-32 isolation mounting guide screws and eight M3 metric guide screws), installed on the side of the drive bays. The...
  • Page 151 6-32 isolation mounting screws are required for a secondary hard drive. All other drives (except the primary hard drive) use M3 metric screws. The HP-supplied metric screws are black and the HP-supplied isolation mounting screws are silver and blue. If you are replacing the primary hard drive, you must remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive.
  • Page 152: Drive Positions

    Drive Positions Figure 7-15 Drive Positions Table 7-2 Drive Positions Two 5.25-inch drive bays for optional drives (optical drives shown) One 3.5-inch drive bay for optional drive (media card reader shown) Secondary 3.5-inch internal hard drive bay for optional hard drive Primary 3.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive...
  • Page 153 If you are removing a media card reader, disconnect the USB cable from the system board. Figure 7-16 Disconnecting the Media Card Reader USB Cable A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2).
  • Page 154: Installing A 5.25-inch Or 3.5-inch Drive Into A Drive Bay

    Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided eight extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black.
  • Page 155 Connect the power and data cables to the drive as indicated in the following illustrations. If you are installing an optical drive, connect the power cable and data cable to the back of the drive. NOTE: The power cable for the optical drives is a two-headed cable that is routed from the system board to the rear of the optical drive bays.
  • Page 156: Removing A Hard Drive From A Drive Bay

    Removing a Hard Drive from a Drive Bay NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Prepare the computer for disassembly (Preparation for Disassembly on page 122)
  • Page 157 NOTE: The hard drive uses 6-32 isolation mounting guide screws. Four extra guide screws are installed on the exterior of the hard drive bays. The HP-supplied isolation mounting guide screws are silver and blue. Refer to Drives on page 138 for an illustration of the extra 6-32 isolation mounting guide screws location.
  • Page 158 Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. The bottom bay is for the primary hard drive. The upper bay is for an optional secondary hard drive. Figure 7-24 Sliding a Hard Drive into the Drive Bay Connect the power cable and data cable to the back of the hard drive.
  • Page 159: Front Fan Assembly

    Front Fan Assembly Description Spare part number Front fan assembly 585884-001 Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the access panel (Computer Access Panel on page 123). Remove the cables from the clip on the top of the fan assembly. Figure 7-25 Removing the cables from atop the front fan assembly Unplug the fan cable from the system board connector labeled CHFAN.
  • Page 160 Press the lever that secures the assembly to the chassis (1), pivot the assembly forward toward the front of the computer (2), and then lift the assembly straight up and out of the computer (3). Figure 7-26 Removing the front fan assembly To reinstall the front fan, reverse the removal procedure.
  • Page 161: Front I/o Assembly

    Front I/O Assembly Description Spare part number Front I/O assembly 646827-001 Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the computer access panel (Computer Access Panel on page 123). Remove the front bezel (Front Bezel on page 124).
  • Page 162: Power Switch/led Assembly

    Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 646828-001 Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the access panel (Computer Access Panel on page 123). Remove the front bezel (Front Bezel on page 124).
  • Page 163: Heat Sink

    Heat sink Description Spare part number Heat sink 645326-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the computer access panel (Computer Access Panel on page 123).
  • Page 164 Lift the heat sink from atop the processor. When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor.
  • Page 165: Processor

    Processor Description Spare part number Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache, 65W 665120-001 2120, 3.3 GHz, 3-MB L3 cache, 65W...
  • Page 166 Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
  • Page 167 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor 155...
  • Page 168: Speaker

    Speaker Description Spare part number Speaker 645330-001 Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the access panel (Computer Access Panel on page 123). Remove the front fan assembly (Front Fan Assembly on page 147). Disconnect the speaker wire from the system board connector labeled SPKR. From the inside of the chassis, remove the two silver Torx T15 screws (1) that secure the speaker to the chassis.
  • Page 169: Rear Chassis Fan

    Rear Chassis Fan Description Spare part number Rear chassis fan 636922-001 Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the access panel (Computer Access Panel on page 123). Remove the four silver Phillips screws that secure the fan to the chassis. Figure 7-32 Rear fan screws Disconnect the fan control cable (1) from the system board connector labeled CHFAN2.
  • Page 170 Lift the fan out of the chassis (2). Figure 7-33 Removing the rear fan To install the fan assembly, reverse the removal procedure. Be sure to orient the air flow out of the unit. 158 Chapter 7 Removal and Replacement Procedures Microtower (MT) Chassis...
  • Page 171: Power Supply

    Power Supply Description Spare part number Power supply, 320W, 90% efficient 613764-001 Power supply, 320W 613765-001 Prepare the computer for disassembly (Preparation for Disassembly on page 75). Remove the access panel (Computer Access Panel on page 123). Disconnect the power cables from the white 6-pin system board connector labeled PWR and the 4-pin white system board connector labeled P3.
  • Page 172 Slide the power supply toward the front of the computer (2), rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). Figure 7-35 Removing the power supply To install the power supply, reverse the removal procedure.
  • Page 173: System Board

    System Board Description Spare part number System board for use in models without Windows 8 (includes thermal material) 657094-001 System board for use in models with Windows 8 Standard (includes replacement thermal 657094-501 material) System board for use in models with Windows 8 Professional (includes replacement thermal 657094-601 material) Prepare the computer for disassembly...
  • Page 174 Slide the system board toward the front of the computer to disengage the I/O panel (1), lift the rear of the system board up at an angle (2), and then lift the system board out of the computer (3). Figure 7-37 Removing the system board When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes.
  • Page 175: Removal And Replacement Procedures Small Form Factor (sff) Chassis

    Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 176: Access Panel

    Access Panel Description Spare part number Access panel 646815-001 Prepare the computer for disassembly (Preparation for Disassembly on page 163). If the computer is on a stand, remove the computer from the stand. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 8-1 Removing the access panel To install the access panel, reverse the removal procedure.
  • Page 177: Front Bezel

    Front Bezel Description Spare part number Front bezel 687950-001 5.25-inch bezel blank, optical drive 570838-001 3.5-inch bezel blank 583653-001 Prepare the computer for disassembly (Preparation for Disassembly on page 163). Remove the access panel (Access Panel on page 164). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 8-2 Removing the front bezel To install the front bezel, reverse the removal procedure.
  • Page 178: Front Bezel Security

    Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer.
  • Page 179 Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 8-4 Installing the Front Bezel Security Screw Replace the access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and turn on the computer.
  • Page 180: Bezel Blanks

    Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Access Panel on page 164). Remove the front bezel (Front Bezel on page 165)..
  • Page 181: Memory

    Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
  • Page 182: Installing Dimms

    The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ●...
  • Page 183 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 8-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
  • Page 184: Expansion Card

    637213-001 Intel PRO/1000CT2 NIC, includes bracket 635523-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 The computer has one PCI expansion slot, one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and one PCI Express x16 expansion slot that is downshifted to a x4 slot.
  • Page 185 Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 8-7 Opening the Expansion Slot Retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
  • Page 186 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2).
  • Page 187 If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis.
  • Page 188 Rotate the slot cover retention latch back in place to secure the expansion card. Figure 8-12 Closing the Expansion Slot Retainer Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Replace the computer access panel. If the computer was on a stand, replace the stand.
  • Page 189: System Board Connections

    System Board Connections Refer to the following illustration and table to identify the system board connectors for your model. Figure 8-13 System Board Connections Table 8-1 System Board Connections System Board Connector System Board Label Color Component DIMM4 (Channel A) DIMM4 white Memory Module...
  • Page 190: Drives

    Table 8-1 System Board Connections (continued) System Board Connector System Board Label Color Component PCI Express x1 X1PCIEXP1 black Expansion Card PCI Express x16 downshifted X4PCIEXP white Expansion Card to a x4 PCI Express x16 X16PCIEXP black Expansion Card PCI1 white Expansion Card Drives...
  • Page 191: Installing And Removing Drives

    You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (five 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel. The 6-32 standard screws are required for a secondary hard drive.
  • Page 192: Removing A 5.25-inch Drive From A Drive Bay

    remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive. Figure 8-15 Extra Guide Screw Locations Guide Screw Device Black M3 Metric Screws All Drives (except primary and secondary hard drives) Silver 6-32 Standard Screws Secondary Hard Drive There are at total of five extra silver 6-32 standard screws.
  • Page 193: Installing A 5.25-inch Drive Into A Drive Bay

    Rotate the drive cage to its upright position. If removing an optical drive, disconnect the power cable and data cable from the rear of the optical drive. CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable.
  • Page 194 Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to...
  • Page 195 Connect the power cable and data cable to the rear of the optical drive. NOTE: The power cable for the optical drive is a three-headed cable that is routed from the system board to the hard drive, then to the rear of the optical drive. Rotate the drive cage back down to its normal position.
  • Page 196: Removing A 3.5-inch Drive From A Drive Bay

    Removing a 3.5-inch Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. The 3.5-inch drive is located underneath the 5.25-inch drive. You must remove the 5.25-inch drive before removing the 3.5-inch drive.
  • Page 197: Installing A 3.5-inch Drive Into A Drive Bay

    Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (four 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel. A secondary hard drive uses 6-32 standard screws.
  • Page 198 Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 8-22 Installing a Drive into the 3.5-inch Drive Bay (Media Card Reader Shown) Connect the appropriate drive cables: If installing a second hard drive, connect the power cable and data cable to the rear of the drive and connect the other end of the data cable to the light blue connector on the system...
  • Page 199: Removing And Replacing The Primary 3.5-inch Internal Hard Drive

    Replace the front bezel (if removed) and access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Removing and Replacing the Primary 3.5-inch Internal Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so...
  • Page 200 Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 8-25 Removing the Hard Drive To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
  • Page 201 Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 8-27 Installing the Hard Drive Connect the power cable and data cable to the back of the hard drive. NOTE: If the system has only one SATA hard drive, the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance...
  • Page 202: Fan Duct

    Fan duct Description Spare part number Fan duct 636921-001 The fan duct sits between the front fan and the heat sink. Prepare the computer for disassembly (Preparation for Disassembly on page 163). Remove the access panel (Access Panel on page 164).
  • Page 203: Front Fan Assembly

    Front Fan Assembly Description Spare part number Front fan 645327-001 The front fan assembly is attached to the front of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 163). Remove the access panel (Access Panel on page 164).
  • Page 204 Pull the assembly toward the rear of the unit (2), and then lift it out of the chassis. Figure 8-30 Removing the front fan To install the front fan, reverse the removal procedure. Be sure to orient the air flow into the unit. 192 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...
  • Page 205: Hood Sensor

    Hood Sensor Description Spare part number Hood sensor 638816-001 The hood sensor is attached in a slot in the rear of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 163). Remove the access panel (Access Panel on page 164).
  • Page 206: Front I/o, Power Switch Assembly

    Front I/O, Power Switch Assembly Description Spare part number Front I/O and power switch assembly 636926-001 The front I/O and power switch/LEDs is one assembly, attached to the front of the chassis. Push the assembly into the chassis to remove. Prepare the computer for disassembly (Preparation for Disassembly on page 163).
  • Page 207 Route the cables through the slots beneath the drive cage, rotate the assembly into the chassis (2), and then remove the assembly from the computer. Figure 8-33 Removing the front I/O, power switch/LED assembly screw To install the front I/O and power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly.
  • Page 208: Speaker

    Speaker Description Spare part number Speaker 636925-001 The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for Disassembly on page 163). Remove the access panel (Access Panel on page 164).
  • Page 209: Heat Sink

    Heat sink Description Spare part number Heat sink 645326-001 The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not include a fan. Prepare the computer for disassembly (Preparation for Disassembly on page 163).
  • Page 210: Processor

    Loosen the four captive Torx T15 screws that secure the heat sink to the system board tray. CAUTION: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even the downward forces on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
  • Page 211 Description Spare part number 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache, 65W 665120-001 2120, 3.3 GHz, 3-MB L3 cache, 65W 638629-001...
  • Page 212 Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
  • Page 213 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor 201...
  • Page 214: Power Supply

    WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no screws are used.
  • Page 215 Pull the power supply forward until the posts on the power supply move forward in the power supply bracket, and then lift the power supply straight up and out of the chassis. Figure 8-38 Removing the power supply To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply.
  • Page 216: System Board

    System Board Description Spare part number System board (includes thermal material) 657094-001 Prepare the computer for disassembly (Preparation for Disassembly on page 163). Remove the access panel (Access Panel on page 164). When replacing the system board, make sure the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 217 Lift up the front of the system board, and then pull the system board forward, up, and out of the chassis (2). Figure 8-39 Removing the system board To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS.
  • Page 218: Using The Small Form Factor Computer In A Tower Orientation

    Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. Prepare the computer for disassembly (Preparation for Disassembly on page 163).
  • Page 219: Removal And Replacement Procedures Ultra-slim Desktop (usdt) Chassis

    Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 220: Access Panel

    Access Panel Description Spare part number Access panel 689382-001 To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for Disassembly on page 207). If the computer is on a stand, remove the computer from the stand and lay the computer down. Loosen the thumbscrew on the rear of the computer (1), slide the access panel toward the rear of the computer, then lift it off (2).
  • Page 221: Front Bezel

    Front Bezel Description Spare part number Front bezel 689383-001 Prepare the computer for disassembly (Preparation for Disassembly on page 207). Remove the computer access panel (Access Panel on page 208). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 9-2 Removing the front bezel To install the front bezel, reverse the removal procedure.
  • Page 222: Front Bezel Security

    Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer.
  • Page 223 Install the security screw through the middle front bezel release tab and into the chassis to secure the front bezel in place. Figure 9-4 Installing the Front Bezel Security Screw Replace the access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and turn on the computer.
  • Page 224: Bezel Blank

    Bezel Blank Description Spare part number Bezel blank 593230-001 On some models, there is a bezel blank covering the external drive bay that needs to be removed before installing a drive. To remove a bezel blank: Remove the computer access panel (Access Panel on page 208).
  • Page 225: System Board Connections

    System Board Connections Refer to the following illustration and table to identify the system board connectors. Figure 9-6 System Board Connections System Board Connector System Board Label Color Component SATA 3.0 SATA1 light blue Optical Drive Power SATA PWR1 white Optical Drive Mobile PCI Express Module black...
  • Page 226: Memory

    Memory Description Spare part number 8-GB, PC3-12800, SODIMM 689374-001 4-GB, PC3-12800, SODIMM 689373-001 2-GB, PC3-12800, SODIMM 689372-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs.
  • Page 227: Populating Sodimm Sockets

    Populating SODIMM Sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled XMM1 and XMM3. The XMM1 socket operates in memory channel A. The XMM3 socket operates in memory channel B. Figure 9-7 SODIMM Socket Locations Table 9-1...
  • Page 228: Installing Sodimms

    Installing SODIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
  • Page 229 Slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place. Figure 9-9 Installing a SODIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
  • Page 230: Front Fan

    Front Fan Description Spare part number Front fan 689376-001 The front fan sits against the front on the left side of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 207). Remove the computer access panel (Access Panel on page 208).
  • Page 231: Optical Drive

    Optical Drive The Ultra-Slim Desktop uses a slimline Serial ATA (SATA) optical drive. Description Spare part number DVD-ROM drive 608394-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive(includes drive bracket) 657958-001 Removing the Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer.
  • Page 232: Preparing The New Optical Drive

    Preparing the New Optical Drive Before the new optical drive can be used, the release latch must be attached. Peel the backing off the adhesive on the release latch. Without allowing the release latch to touch the optical drive, carefully align the holes on the release latch with the pins on the side of the optical drive.
  • Page 233: Installing The New Optical Drive

    Installing the New Optical Drive NOTE: If you are installing an optical drive in a bay that did not previously have a drive in it, you must remove the access panel and the bezel blank covering the opening of the bay before proceeding.
  • Page 234: Hard Drive

    Hard Drive Description Spare part number 500 GB, 7200 rpm SATA hard drive, 2.5-inch, SED 696442-001 500-GB, 7200-rpm, 2.5-inch 686217-001 320 GB, 7200 rpm SATA hard drive, 2.5-inch, SED 634824-001 320 GB, 7200 rpm SATA hard drive, 2.5-inch 639135-001 256 GB Solid State Drive (SSD), self-encrypting (SED), 2.5-inch, SATA 6.0 680020-001 180 GB Solid State Drive (SSD), SATA 6.0 696622-001...
  • Page 235 Press in the release latch on the left side of the hard drive carrier (1) then rotate the carrier handle to the right (2). Figure 9-14 Unlocking the hard drive carrier Lift the hard drive carrier straight up and out of the chassis. Figure 9-15 Removing the hard drive carrier Hard Drive 223...
  • Page 236 Remove the four guide screws from the sides of the hard drive carrier. Figure 9-16 Removing the guide screws Lift the hard drive up to the top of the carrier (1) and slide the drive out of the carrier (2). Figure 9-17 Removing the hard drive from the carrier 224 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis...
  • Page 237 Position the hard drive so that the top of the hard drive is up against the top of the carrier (1) so that the circuit board on the bottom of the hard drive does not come in contact wit the tabs on the bottom of the carrier, then slide the new hard drive into the carrier (2).
  • Page 238 To place the hard drive carrier back in the chassis, align the guide screws with the slots on the drive bay, drop the carrier straight down into the drive bay (1), and press the handle on the carrier all the way down (2) so that the drive is properly seated and locked in place. Figure 9-20 Installing the hard drive carrier Replace the optical drive and reconnect the cable on the back of the optical drive.
  • Page 239: Optical Drive Rail

    Optical Drive Rail Description Spare part number Optical drive rail (green plastic piece on drive) 594219-001 The optical drive rail sits behind the USB ports on the front of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 207).
  • Page 240: Card Reader

    Card Reader Description Spare part number Card reader 592685-001 The card reader is secured to the front right corner of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 207). Remove the computer access panel (Access Panel on page 208).
  • Page 241 Pull the reader away from the front of the chassis while threading the cable through the slot in the front of the chassis. Figure 9-23 Removing the card reader To install the card reader, reverse the removal procedure. Card Reader 229...
  • Page 242: Speaker

    Speaker Description Spare part number Speaker 689384-001 The speaker is secured to the front of the chassis between the fan and the I/O ports. Remove the screws from the outside and then remove the speaker from the inside. Prepare the computer for disassembly (Preparation for Disassembly on page 207).
  • Page 243: Heat Sink

    Heat sink Description Spare part number Heat sink 587456-001 The heat sink is secured by four Torx screws. It does not have an attached fan. Prepare the computer for disassembly (Preparation for Disassembly on page 207). Remove the computer access panel (Access Panel on page 208).
  • Page 244 Lift the heat sink from the system board. Figure 9-26 Removing the heat sink CAUTION: Heat sink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor to avoid damage that could require replacing the system board.
  • Page 245: Processor

    Processor Description Spare part number Intel Core i7 processor 3770s, 3.4 GHz, 8-MB L3 cache 689370-001 Intel Core i5 processors 3550s, 3.1 GHz, 6-MB L3 cache 689371-001 3475s, 2.9 GHz, 6-MB L3 cache 695078-001 3470s, 2.9 GHz, 6-MB L3 cache 695077-001 Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache...
  • Page 246 Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
  • Page 247 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor 235...
  • Page 248: Wlan Module

    WLAN Module Description Spare part number Intel Centrino Advanced-N 6205 (802.11a/b/g/n Wi-Fi wireless adapter) 652165-001 Prepare the computer for disassembly (Preparation for Disassembly on page 207). Remove the computer access panel (Access Panel on page 208). Remove the optical drive (Removing the Optical Drive on page 219).
  • Page 249 Lift the module to a 45 degree angle (3), and then remove the module from the connector by pulling it away at an angle (4). Figure 9-30 Removing the WLAN module To install the WLAN module, reverse the removal procedure. Make sure the antenna cables are correctly routed.
  • Page 250: Hood Sensor

    Hood Sensor Description Spare part number Hood sensor 638816-001 Prepare the computer for disassembly (Preparation for Disassembly on page 207). Remove the computer access panel (Access Panel on page 208). Remove the optical drive (Removing the Optical Drive on page 219).
  • Page 251: Graphics Board

    Graphics Board Description Spare part number AMD Radeon HD 7650A (MXM) 687445-001 CAUTION: Be very careful when removing or replacing the system board to prevent damaging it. Prepare the computer for disassembly (Preparation for Disassembly on page 207). Remove the computer access panel (Access Panel on page 208).
  • Page 252 To install the graphics board, reverse the removal procedure. If you need to remove the heat sink from the graphics board, loosen the four captive Torx screws that secure the heat sink from the graphics board, and then lift the heat sink from the graphics board. Figure 9-33 Graphics board heat sink screws NOTE:...
  • Page 253: System Board

    System Board Description Spare part number System board for use in models without Windows 8 657095-001 System board for use in models with Windows 8 Standard 657095-501 System board for use in models with Windows 8 Professional 657095-601 System board with DisplayPort 1.2 support for use in models without Windows 8 711787-001 System board with DisplayPort 1.2 support for use in models with Windows 8 Standard 711787-501...
  • Page 254 Press the tab on right side of the panel (1), and then swing the right side of the cage away from the chassis to remove it (2). Figure 9-35 Removing the I/O panel Remove the three remaining Torx T15 screws (1) that secure the system board to the chassis. Slide system board toward the front of the unit until the rear connectors are clear of their slots in the chassis (2).
  • Page 255: Rear Fan

    Rear Fan Description Spare part number Rear fan 691352-001 The rear fan is secured to the rear right corner of the chassis. You must remove the system board before you can remove the rear fan. Prepare the computer for disassembly (Preparation for Disassembly on page 207).
  • Page 256: Antennas

    From the inside of the chassis, slide the fan out from underneath the chassis lip, and then remove the fan. Figure 9-38 Removing the rear fan To install the rear fan, reverse the removal procedure. Antennas Description Spare part number Antenna Hardware Kit 646811-001 Two antennas are secured to chassis –...
  • Page 257 To remove the front antenna, from the inside of the front of the chassis, remove the antenna from the clips built into the base pan. Figure 9-39 Removing the front antenna – inside From the outside of the front of the chassis, remove the two Torx T8 screws (1) that secure the antenna to the chassis.
  • Page 258 To remove the rear antenna, from the inside of the front of the chassis, remove the antenna from the plastic clips attached to the side of the chassis. Figure 9-41 Removing the rear antenna – inside From the outside of the rear of the chassis, remove the two Torx T8 screws that secure the antenna to the chassis.
  • Page 259 Pull the antenna through the hole it routes through. Figure 9-43 Removing the rear antenna To install the rear fan, reverse the removal procedure. Antennas 247...
  • Page 260: Changing From Desktop To Tower Configuration

    To change from the tower configuration to the desktop configuration, reverse the previous steps. NOTE: An optional Quick Release mounting bracket is available from HP for mounting the computer to a wall, desk, or swing arm. 248 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis...
  • Page 261: Port Cover

    Port Cover Description Spare part number Port cover 646818-001 An optional rear port cover is available for the computer. To install the port cover: Thread the cables through the bottom hole on the port cover (1) and connect the cables to the rear ports on the computer.
  • Page 262: Power Supply, External

    WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. 250 Chapter 9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis...
  • Page 263: 10 Troubleshooting Without Diagnostics

    If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to...
  • Page 264: Helpful Hints

    Helpful Hints on page 252 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/...
  • Page 265 ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again.
  • Page 266: Solving General Problems

    Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 267 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot.
  • Page 268 Table 10-1 Solving General Problems (continued) Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
  • Page 269 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.
  • Page 270: Solving Power Problems

    Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table 10-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch Select the proper AC voltage using the selector switch. on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).
  • Page 271 The power supply adapter must be at the correct power the All-in One or USDT. rating and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied power supply adapter. Solving Power Problems 259...
  • Page 272: Solving Hard Drive Problems

    Solving Hard Drive Problems Table 10-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right- click on a drive. Select Properties, and then select the Tools tab.
  • Page 273 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard Perform Drive Protection System (DPS) testing in drive may have been damaged. system ROM. System files missing or not properly installed. Insert bootable media and restart the computer.
  • Page 274 Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.
  • Page 275: Solving Media Card Reader Problems

    Solving Media Card Reader Problems Table 10-4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
  • Page 276 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 277: Solving Display Problems

    Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table 10-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
  • Page 278 Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 279 Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
  • Page 280 “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what Restart the computer and enter Safe Mode. Change the the monitor supports. settings to a supported setting then restart the computer so that the new settings take effect.
  • Page 281 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some Reseat the graphics card. models).
  • Page 282: Solving Audio Problems

    Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table 10-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 283 Table 10-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Some applications can select which audio output device is Make sure the application has selected the correct audio used. device. The operating system controls may be set to use a different Set the operating system to use the correct audio device.
  • Page 284: Solving Printer Problems

    Table 10-6 Solving Audio Problems (continued) There is no sound or sound volume is too low. Cause Solution Some applications can select which audio output device is Make sure the application has selected the correct audio used. device. The operating system controls may be set to use a different Set the operating system to use the correct audio device.
  • Page 285 Table 10-7 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
  • Page 286: Solving Keyboard And Mouse Problems

    Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table 10-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/ keyboard, or no function of mouse/keyboard and external drive.
  • Page 287 Table 10-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: Press the Ctrl keys at the same time (or press Windows logo...
  • Page 288: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 289 DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 290: Solving Network Problems

    Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away.
  • Page 291 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 292 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.
  • Page 293: Solving Memory Problems

    For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 294 Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. 282 Chapter 10 Troubleshooting Without Diagnostics...
  • Page 295: Solving Processor Problems

    Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table. Table 10-13 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. Make sure the airflow to the computer is not blocked. Make sure the fans are connected and working properly (some fans only operate when needed).
  • Page 296 Table 10-14 Solving CD-ROM and DVD Problems (continued) System will not boot from CD-ROM or DVD drive. Cause Solution Network Boot is enabled in Computer Setup. Run the Computer Setup utility and disable Network Boot in Security > Network Boot. Non-bootable CD in drive.
  • Page 297: Solving Usb Flash Drive Problems

    Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.
  • Page 298 Table 10-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified).
  • Page 299: Solving Front Panel Component Problems

    Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 300 Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of Windows 7: information that a Web server can store temporarily with the Select Start >...
  • Page 301: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 302 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.
  • Page 303: Contacting Customer Support

    Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.
  • Page 304: 11 Post Error Messages

    11 POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 305: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table 11-1 Numeric Codes and Text Messages Control panel message...
  • Page 306 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 307 Table 11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. Reconnect keyboard with computer turned off. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off.
  • Page 308 Table 11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive Check and/or replace cables. circuitry incorrect. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 305.) Replace diskette drive.
  • Page 309 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
  • Page 310 Table 11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum Memory error during POST execution of the Reboot the computer. correctly Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
  • Page 311 Table 11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for DIMM1 or XMM1 is not installed. Make sure there is a memory module in the proper MEBx execution. black DIMM1 socket and that it is properly seated.
  • Page 312 Table 11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2230-General error during MEBx execution Error occurred during MEBx execution Reboot the computer. which fails into the “General” grouping. If the error persists, update to the latest Status information displayed along with the BIOS version and ME firmware error provides further clarity into the failure.
  • Page 313: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Table 11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins.
  • Page 314 Replace the system board. The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply adapter. 302 Chapter 11 POST Error Messages...
  • Page 315: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    LEDs continue Reseat DIMMs. until problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
  • Page 316 Table 11-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes ten Bad option card. Check each option card by removing the times, once every second, card (one at a time if multiple cards), then followed by a two second power on the system to see if fault goes pause.
  • Page 317: Password Security And Resetting Cmos

    12 Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
  • Page 318: Resetting The Password Jumper

    Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost.
  • Page 319: Clearing And Resetting The Cmos

    Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.
  • Page 320 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure 12-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the...
  • Page 321: 13 Hp Pc Hardware Diagnostics

    13 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found.
  • Page 322: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or - Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device.
  • Page 323: 14 Backup And Recovery

    If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support. To obtain the support telephone number for your region, see http://www.hp.com/support/contactHP. System Restore If you have a problem that might be due to software that you installed on your computer, use System Restore to return the computer to a previous restore point.
  • Page 324: System Recovery When Windows Is Responding

    System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase.
  • Page 325: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...
  • Page 326: Creating Recovery Media

    To create recovery discs: Close all open programs. Click the Start button, click All Programs, click Security and Protection, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.
  • Page 327: Using Recovery Media

    Using recovery media CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To create recovery media, see System recovery using recovery media on page 313.
  • Page 328: Backup And Recovery In Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.
  • Page 329: Performing A System Recovery

    Help and Support. From the Start screen, type h, and then select Help and Support. If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition and the Windows partition: From the Start screen, type e, and then click Windows Explorer. – or –...
  • Page 330: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...
  • Page 331: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...
  • Page 332 Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 Lift the battery out of its holder. Figure A-1 Removing a Coin Cell Battery (Type 1) Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.
  • Page 333 Insert the new battery and position the clip back into place. Figure A-3 Removing a Coin Cell Battery (Type 3) NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Plug in the computer and turn on power to the computer.
  • Page 334: Appendix B Removing And Replacing A Removable 3.5-inch Sata Hard Drive

    Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch internal drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay.
  • Page 335 Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure B-2 Removing the Thermal Sensor Remove the four screws from the bottom of the hard drive carrier. Figure B-3 Removing the Security Screws...
  • Page 336 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure B-4 Removing the Hard Drive Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board.
  • Page 337 Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure B-6 Replacing the Security Screws Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2).
  • Page 338 Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure B-8 Replacing the Carrier Cover Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive.
  • Page 339: Appendix C Unlocking The Smart Cover Lock

    PC component (for example, processor or power supply) failure ● Forgotten password NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: ●...
  • Page 340: Using The Smart Cover Failsafe Key To Remove The Smart Cover Lock

    Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock To open the access panel with the Smart Cover Lock engaged: Prepare the computer for disassembly. Use the Smart Cover FailSafe Key to remove the two tamper-proof screws that secure the Smart Cover Lock to the chassis.
  • Page 341 Figure C-3 Removing the Smart Cover Lock Screws from the Small Form Factor You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws. Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock 329...
  • Page 342: Appendix D Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 343: Country-specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
  • Page 344: 332 Appendix E Specifications

    Specifications CMT Specifications Table E-1 Specifications Chassis 17.6 in 44.8 cm Height 7.0 in 17.8 cm Width 18.0 in 44.5 cm Depth Approximate Weight 24.5 lb 11.2 kg Weight Supported (maximum distributed load in desktop 77 lb 35 kg position) Temperature Range 50°...
  • Page 345: Mt Specifications

    Table E-1 Specifications (continued) Standard Efficiency 320W High Efficiency 320W active PFC; 87/90/87% efficient at 20/50/100% load Rated Input Current 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union.
  • Page 346 Table E-2 Specifications (continued) Rated Input Current 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
  • Page 347: Sff Specifications

    SFF Specifications Table E-3 Specifications Chassis (in the desktop position) 4.0 in 10.0 cm Height 13.3 in 33.8 cm Width 14.9 in 37.9 cm Depth Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range 50°...
  • Page 348: Usdt Specifications

    USDT Specifications Table E-4 Specifications Chassis 2.60 in 6.6 cm Height 9.90 in 25.1 cm Width 10.00 in 25.4 cm Depth (depth will increase if the computer is equipped with a port security bracket) Approximate Weight 6.8 lb 3.1 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg...
  • Page 349: Index

    Index Symbols/Numerics adapter, DisplayPort to HDMI (not card reader 2.5-in drive adapter, spare part illustrated) USDT removal and number 34, 44, 53 spare part number 33, 43, 51, replacement 228 USDT spare part number 228 adapter, DisplayPort to VGA card reader, spare part number AC adapter, USDT spare part number 37, 46, 55 34, 44, 53...
  • Page 350 access panel, spare part computer eSATA port assembly, spare part number 32, 38 changing from desktop to number 35, 44, 53 chassis fan, spare part tower 248 expansion card number 34, 38 specifications 335, 336 CMT installation 85 disassembly preparation 75 computer cleaning 69 CMT removal 85 fan shroud removal and...
  • Page 351 MT location 139 front fan assembly USDT spare part number 238 SFF location 180 MT spare part number 147 HP Business Digital Headset, front I/O and power switch spare part number 35, 44, 53, assembly hard drive SFF spare part number 194...
  • Page 352 CMT drive cables 95 Media Card Reader problems heat sink, spare part number CMT expansion card 85 CMT hard drive 99 memory power supply removal and CMT media card reader 97 CMT installation 82 replacement 159 CMT memory 82 CMT socket population 83 power supply, spare part CMT optical drive 97 CMT specifications 82...
  • Page 353 USDT release latch power switch/LED assembly product ID locations 11 attachment 220 CMT spare part number 107 USDT removal 219 MT removal and replacement rear chassis fan optical drive cable/connector, CMT removal and USDT MT spare part number 150 replacement 109 spare part number 59 power switch/LED assembly, CMT CMT spare part number 109...
  • Page 354 SFF heat sink 197 rubber foot fan duct, spare part number SFF hood sensor 193 spare part number 53 52, 56 SFF power supply 202 fan, spare part number 52 SFF processor 199 front bezel removal and safety and comfort 251 SFF speaker 196 replacement 164, 165 safety precautions...
  • Page 355 solenoid lock SFF removal and fan (front), spare part number spare part number 34, 37, 43, replacement 204 47, 56 SFF spare part number 204 fan (rear), spare part number solenoid lock, SFF USDT removal and spare part number 52 replacement 241 front bezel removal and solid-state drive, spare part...
  • Page 356 Windows 8 operating system DVD 318 WLAN module USDT removal and replacement 236 USDT spare part number 236 344 Index...

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