Table of Contents
Advertisement
Unable to connect to the Internet.
Cause
Cannot automatically launch Internet programs.
Cause
You must log on to your ISP before some programs will start.
Solving software problems
Most software problems occur as a result of the following:
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system, check to be
●
sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause
ROM issue - POST error has occurred.
"Illegal Operation has Occurred" error message is displayed.
Cause
Software being used is not Microsoft-certified for your version of
Windows.
Configuration files are corrupt.
Solution
2.
Click Internet Options.
3.
In the Browsing history section, click the Delete button.
4.
Select the Cookies and website data check box and click
the Delete button.
Solution
Log on to your ISP and launch the desired program.
Solution
Observe the beeps and LED lights on the front of the computer. See
the
POST error messages and diagnostic front panel LEDs and
audible codes on page 98
to determine possible causes.
See the Worldwide Limited Warranty for terms and conditions.
Solution
Verify that the software is certified by Microsoft for your version of
Windows (see the program packaging for this information).
If possible, save all data, close all programs, and restart
the computer.
Solving software problems
97
Advertisement
Table of Contents
