HP EliteOne 705 G1 Maintenance & Service Manual
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HP EliteOne 705 G1 Maintenance & Service Manual

23-inch non-touch all-in-one business pc
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Maintenance & Service Guide
HP EliteOne 705 G1 23-inch Non-Touch All-in-One
Business PC

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  • Page 1 Maintenance & Service Guide HP EliteOne 705 G1 23-inch Non-Touch All-in-One Business PC...
  • Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Overview ................................1 Front components ..............................3 Side components ..............................4 Rear components ..............................5 Positioning the computer ............................6 Adjusting the height-adjustable/reclining stand (optional) .............. 7 Adjusting the tilt/swivel stand (optional) ................... 8 2 Activating and Customizing the Software ......................
  • Page 6 Preventing electrostatic damage to equipment ................20 Personal grounding methods and equipment .................. 20 Grounding the work area ........................21 Recommended materials and equipment ..................21 Operating guidelines ............................22 Routine care ................................. 22 General cleaning safety precautions ....................22 Cleaning the Computer Case ......................
  • Page 7 Why run HP PC Hardware Diagnostics ......................107 How to access and run HP PC Hardware Diagnostics ..................107 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............108 8 Troubleshooting without diagnostics ......................109 Safety and comfort ............................109 Before you call for technical support ........................
  • Page 8 Creating recovery media ......................... 150 Creating recovery media using HP Recovery Manager (select models only) ....151 Creating recovery discs with HP Recovery Disc Creator (select models only) .... 152 Creating recovery discs ................152 Backing up your information ..................152 System Restore ..........................
  • Page 9 11 Password security and resetting CMOS ...................... 169 Resetting the password jumper ........................170 Establishing a setup or power-on password ....................171 Resetting the setup and power-on password ....................171 Changing a setup or power-on password ......................172 Clearing and resetting the CMOS ........................172 Appendix A Power cord set requirements .......................
  • Page 10 ENWW...

  • Page 11: Product Features

    Up to 1 TB Hard Drive, 160 GB Solid State Drive, 256 GB Self-encrypting Solid State Drive, 500 GB Self- encrypting Drive, or 1 TB Solid State Hard Drive ● Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive, DVD-ROM disc drive, or Slim BDXL Blu-ray Writer ENWW...
  • Page 12 ENERGY STAR ® qualified, EPEAT ® Gold+ registered NOTE: For the latest specifications or additional specifications on this product, go to http://www.hp.com/ go/ quickspecs/ and search for your specific display model to find the model-specific QuickSpecs. Chapter 1 Product features ENWW...

  • Page 13: Front Components

    Front components Component Component Webcam (optional) with privacy shutter Mute speaker Dual microphone array (optional) Reduce volume Webcam activity LED (with optional webcam) Increase volume 16:9 widescreen LED-backlit LCD display Mute microphone Power LED Decrease brightness High-performance stereo speakers Increase brightness Touch the icon area (7–12 above) to cause the icons to illuminate, then touch an icon to activate it.

  • Page 14: Side Components

    Side components Component Component Hard disc drive activity LED Headset/line out jack HP 6-in-1 media card reader (optional) Tray-load optical disc drive USB 3.0 port, fast-charging Optical disc drive eject button USB 3.0 port Optical disc drive activity LED Microphone/line in jack...

  • Page 15: Rear Components

    Rear components Component Component Access panel (2) USB 2.0 ports Access panel latches RJ-45 Gigabit Ethernet port Security lock slot (2) USB 3.0 ports Power connector DisplayPort connector Serial port Stereo audio line out PS/2 mouse connector Access panel and rear port cover security screw PS/2 keyboard connector ENWW Rear components...

  • Page 16: Positioning The Computer

    This computer may be shipped with no stand, with a height-adjustable stand, or a tilt/swivel stand. The computer may be placed in the landscape position with the HP logo on the bottom bezel or it may be placed in the portrait position with the HP logo on the right side, as you face the computer.

  • Page 17: Adjusting The Height-Adjustable/Reclining Stand (Optional)

    Adjusting the height-adjustable/reclining stand (optional) This stand allows you to: ● adjust the computer height 110 mm (4.3 inches) ● rotate the computer position from landscape to portrait ● recline the computer backward up to +60 degrees ● tilt the computer to 30 degrees from the desktop ●...

  • Page 18: Adjusting The Tilt/Swivel Stand (Optional)

    Adjusting the tilt/swivel stand (optional) This stand allows you to tilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortable eye level. The tilt/swivel stand has a swivel pad on the underside that allows you to swivel the computer up to 360 degrees left or right for the best viewing angle.

  • Page 19: Activating And Customizing The Software

    5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

  • Page 20: Installing Or Upgrading Device Drivers

    5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.

  • Page 21: Customizing The Monitor Display

    Point to the upper-right or lower-right corner of the Start screen to display the charms. Click Settings > Change PC Settings > Windows Update. Run Windows Update monthly thereafter. Customizing the monitor display You can customize display settings for Windows 8 separately for the Start screen and the Desktop. To customize the Start screen: Point to the upper-right or lower-right corner of the Start screen to display the charms.
  • Page 22 Chapter 2 Activating and Customizing the Software ENWW...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog System parts ENWW System parts...

  • Page 24: Keyboards And Mice

    Item Description Front bezel Power supply, 200W Left side panel Right side panel Standard stand assembly Upper rear access panel Rear I/O cover Height adjustment stand Lower rear access panel (10) Top rear trim Display panel (non-touchscreen; not illustrated) Non-webcam kit, for use in models without a webcam (not illustrated) Keyboards and mice Description Spare part number...

  • Page 25: Misc Parts

    Heat sink (thermal module) (includes replacement thermal material) Card reader Speakers (left and right) Mylar cover (power button board) Optical drive latch Antenna kit (not illustrated) USB to serial adapter (not illustrated) HP ultraslim keyed cable lock (not illustrated) ENWW Misc parts...

  • Page 26: Mass Storage Devices

    Mass storage devices Description Optical drive (does not include bezel) Blu-ray writer (BD-RE) drive DVD±RW drive DVD-ROM drive Hard drive (not illustrated) 1 TB, hybrid SSD drive 500 GB, hybrid SSD drive 500 GB, 7200 rpm hard drive, self-encrypting (SED) 500 GB, 7200 rpm hard drive 500 GB, 5400 rpm hard drive, FIPS 320 GB, 7200 rpm hard drive...

  • Page 27: Boards

    Boards Item Description Webcam module Converter board WLAN modules HP WLAN 802.11 a/b/g/n, 2x2 HP WLAN 802.11 a/b/g/n + Bluetooth 4.0 Power button board Near field communication (NFC) controller System board ENWW Boards...

  • Page 28: Cables

    Item Description For use in non-Windows 8 models For use in models with Windows 8 Standard For use in models with Windows 8 Professional Memory modules (SODIMM; PC3-12800, 1666-MHz; not illustrated) 8-GB 4-GB Processors (include replacement thermal material; not illustrated) AMD A10-7800B (3.7-GHz) AMD A8-7600B (3.1-GHz) AMD A6-7400B (3.5-GHz)

  • Page 29: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 30: Generating Static

    Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...

  • Page 31: Grounding The Work Area

    ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. ●...

  • Page 32: Operating Guidelines

    ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer: ●...

  • Page 33: Cleaning The Computer Case

    Disconnect the keyboard before cleaning it. Wear safety glasses equipped with side shields when cleaning the keyboard. Cleaning the Computer Case Follow all safety precautions in General cleaning safety precautions on page 22 before cleaning the computer. To clean the computer case, follow the procedures described below: ●...

  • Page 34: Cleaning The Monitor

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 35: Cables And Connectors

    CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard drives only. CAUTION: As each subassembly is removed from the computer, it should be placed away from the work area to prevent damage. Cables and connectors Most cables used throughout the unit are flat, flexible cables.

  • Page 36: Sata Hard Drive Cables

    HP, their authorized partners, or their agents. SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.

  • Page 37: Removal And Replacement Procedures

    Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.

  • Page 38: Removing The Rear I/O Cover

    Removing the rear I/O cover Push the two tabs down, then rotate and lift the cover off the computer. ▲ Chapter 5 Removal and Replacement Procedures ENWW...

  • Page 39: Stand

    Preparing to disassemble the computer on page 27). Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.
  • Page 40 Push the base of the stand down (1), and loosen the captive screws securing the stand to the unit (2). Lift the stand up and off the computer. Chapter 5 Removal and Replacement Procedures ENWW...

  • Page 41: Tilt/Swivel Stand (Optional)

    Tilt/swivel stand (optional) To remove the stand: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). Push the release button (1) on the bottom of the stand and pull the back of the stand off (2) the computer.

  • Page 42: Installing An Access Panel Security Screw

    Lift the stand up and off the computer. Installing an access panel security screw You may prevent access to internal components and ports by securing the access panel and rear port cover. Screw a T15 tamper-resistant Torx screw through the rear port cover and the access panel to prevent removal of either.

  • Page 43: Access Panel

    Access panel The access panel is located on the rear of the computer. The computer has one main rear access panel that allows access to internal components. To remove the access panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27).

  • Page 44: Drives

    Drives Replacing a hard disc drive Description Optical drives DVD±RW drive DVD-ROM drive Blu-ray BD-RW SuperMulti XL Drive Hard drives 1 TB hard drive, hybrid SSD 500 GB, 7200 rpm hard drive, self-encrypting (SED) 500 GB, 7200 rpm hard drive 500 GB hard drive, hybrid SSD 500 GB, 5400 rpm hard drive, FIPS 320 GB, 7200 rpm hard drive...

  • Page 45: Removing A 2.5-Inch Hard Disc Drive

    One or two 2.5-inch solid state drives (SSDs) or self-encrypting drives (SEDs) may be installed in the computer. If a single drive is installed, it must be installed in the primary (lower) position. ● Removing a 2.5-inch hard disc drive ●...

  • Page 46: Installing A 2.5-Inch Hard Disc Drive

    If there is a second disc drive in the 2.5-inch cage, disconnect both cables from it. Remove the four mounting screws from each 2.5-inch hard disc drive to be removed. Be sure to keep the screws together with the blue rubber grommets to use to install a replacement drive. NOTE: The primary drive is the lower position in the drive cage.
  • Page 47 Fasten the lower 2.5-inch hard disc drive securely into the drive cage with four mounting screws with grommets. Fasten an upper 2.5-inch hard disc drive securely in place with the four standard screws that shipped with the drive. Position the 2.5-inch drive cage above its final site with the hard disc drive connectors facing toward the center of the chassis.
  • Page 48 Place the 2.5-inch hard disc drive cage into the chassis and slide it toward the center until it snaps into place. Chapter 5 Removal and Replacement Procedures ENWW...

  • Page 49: Replacing The Optical Drive

    Replacing the optical drive The optical disc drive is located above the hard disc drive on the left side of the computer (when viewed from behind). Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). Remove the access panel (see Access panel on page 33).
  • Page 50 Pull the latch off the optical disc drive. Remove the cover from the adhesive strip on the new latch. Align the two pins on the latch with the holes in the new optical disc drive and press the latch onto the drive firmly. NOTE: You may reuse the latch removed from the old optical disc drive.
  • Page 51 Align the new optical disc drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place. NOTE: The optical disc drive can be installed in only one way. ENWW Drives...

  • Page 52: Msata Solid-State Drive

    mSATA Solid-State Drive The mSATA SSD is located on the system board to the left of the heat sink/processor. The drive is secured with one Phillips screw. NOTE: In the following image, the mSATA SSD is not shown. To remove the mSATA SSD: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27).
  • Page 53 Lift the SSD to a 45-degree angle, and then pull it away to remove it from the socket (2). To install the mSATA SSD, reverse the removal procedures. ENWW mSATA Solid-State Drive...

  • Page 54: Memory

    Memory Description 8-GB 4-GB 2-GB The memory modules are located near the middle of the system board. For proper system operation, the SODIMMs must be: ● industry-standard 204-pin ● unbuffered non-ECC PC3-10600 DDR3-1600 MHz-compliant ● 1.5 volt DDR3-SDRAM SODIMMs The DDR3-SDRAM SODIMMs must also: ●...
  • Page 55 Preparing to disassemble the computer on page 27). Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.
  • Page 56 To remove a memory module, press outward on the two latches on each side of the SODIMM (1), then pull the SODIMM out of the socket (2). To install a memory module, slide the SODIMM into the socket at approximately a 30° angle (1), then press the SODIMM down (2) so that the latches lock it in place.

  • Page 57: Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 58 To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2). Chapter 5 Removal and Replacement Procedures ENWW...

  • Page 59: Wlan Module

    The WLAN module is located on the left side of the system board. The module is secured with one Phillips screw and has two connected antennas. NOTE: The procedure to replace the WLAN module must be performed by an HP technician. NOTE: WLAN module appearance may vary.
  • Page 60 Lift the module to a 45-degree angle, and then pull it away to remove it from the socket (3). To install the WLAN module, reverse the removal procedures. When connecting the antennas cables, connect the cable labeled “1” to the MAIN connector on the module and the cable labeled “2”...

  • Page 61: Heat Sink

    Heat sink The processor heat sink is secured with five Torx screws – four captured, one shared, not captured. To remove the heat sink: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). Remove the access panel (see Access panel on page 33).
  • Page 62 Lift the heat sink out of the computer (6). CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. To replace the heat sink, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures ENWW...

  • Page 63: Processor

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www.hp.com. ENWW...

  • Page 64: Top Rear Trim

    Top rear trim The top rear trim is located along the top of the back of the computer. To remove the top rear trim: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). Remove the access panel (see Access panel on page 33).

  • Page 65: Webcam Module

    Webcam module On products that ship with a webcam module, the module is located at the top of the computer beneath the top rear trim. It is housed in a metal bracket that is secured with two Phillips screws. the webcam module has one connector.
  • Page 66 Rotate the assembly to gain access to the connector on the module, and then disconnect the cable from the module. To remove the module from the bracket, remove the two Phillips screws that secure the module, and then separate the module from the bracket. To install a webcam module, reverse the removal procedures.

  • Page 67: Antenna

    Antenna The antenna route from the WLAN card to transceivers at the top of the computer (transceivers shown in following image). To remove the antenna: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). Remove the access panel (see Access panel on page 33).
  • Page 68 Note the routing path for each antenna for replacement. To install the antenna, reverse the removal procedures. NOTE: When connecting the antennas cables, connect the cable labeled “1” to the MAIN connector on the module and the cable labeled “2” to the AUX connector on the module. Chapter 5 Removal and Replacement Procedures ENWW...

  • Page 69: Lower Rear Panel

    Lower rear panel The lower rear panel is located under the stand and on the bottom rear of the computer. It is secured with one screw. To remove the lower rear panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27).
  • Page 70 Remove the screw (1) in the middle of the lower rear panel, and slide the panel downward to detach it from the chassis (2). To replace the lower rear panel, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures ENWW...

  • Page 71: Fan Assembly

    Fan assembly The fan assembly is located near the middle of the computer and is secured with three Torx screws. To remove the fan assembly: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). Remove the stand (see Stand on page 29).
  • Page 72 Remove the fan assembly from the computer (2). To install the fan assembly, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures ENWW...

  • Page 73: Speakers

    Speakers The speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the left speaker you have to lift or remove the Mylar cover. To remove the speakers: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27).
  • Page 74 Remove the Mylar piece that covers the left speaker screw. Remove two Torx screws that secure the left speaker to the computer. Chapter 5 Removal and Replacement Procedures ENWW...
  • Page 75 Remove two Torx screws (1) that secure the right speaker to the computer, and then disconnect the speaker cable from the system board connector (2). Remove the speakers from the computer. To install the speakers, reverse the removal procedures. ENWW Speakers...

  • Page 76: Converter Board

    Converter board The converter board is located on the left side of the computer (viewed from behind) under the main rear cover. It is secured with two Torx screws and has two connectors. Use the same converter spare part for all display panels; however, you must change jumper settings on the board based on the display panel.
  • Page 77 Remove the two black Torx screws (2) that secure the board to the computer. Be sure to correctly position the jumpers on the converter board for the installed display panel. Refer to the label in the chassis for jumper settings. Lift the converter board from the computer.

  • Page 78: Power Button Board

    Power button board Description Power button board Mylar cover (power button board) The power button board is located on the bottom left corner of the computer under the lower rear panel. It is under a Mylar cover and has two connectors and one screw. To remove the power button board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page...
  • Page 79 Remove the Torx screw (1) that secures the Mylar that covers the power button board, and then lift the Mylar from the computer (2). Disconnect the two cables (1) from the board, and then remove the Torx screw that secures the board to the computer (2).

  • Page 80: Nfc Sensor Board

    NFC sensor board The NFC sensor board is located just above the right speaker (when viewed from behind). The NFC sensor board is housed inside of a plastic holder and has two small cables connected to it. The location of the board and an image of the board housed in its holder is shown in the following images.
  • Page 81 Remove the assembly from the computer (4). To install the NFC sensor board, reverse the removal procedures. ENWW NFC sensor board...

  • Page 82: Vesa Mounting Plate

    VESA mounting plate The VESA mounting plate is located under the stand and under the lower rear panel. To remove the VESA mounting plate: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27). Remove the stand (see Stand on page 29).
  • Page 83 Lift the plate left straight up and off the computer (2). To replace the VESA mounting plate, reverse the removal procedures. ENWW VESA mounting plate...

  • Page 84: Power Supply

    Power supply The power supply is located in the middle of the computer under the VESA mounting plate. It is secured with two Torx screws and has one connector routed to the system board. To remove the power supply: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27).
  • Page 85 Lift the power supply from the computer (3). To install the power supply, reverse the removal procedures. ENWW Power supply...

  • Page 86: Side Panels

    Side panels Description Left side panel Right side panel The side panels are located one each side of the computer. They are secured with tabs, and the removal procedures are similar for both panels. To remove the side panels: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 27).
  • Page 87 Two tabs secure both the left and right side panels to the computer. Press both tabs to disengage the panel, and rotate the panel off the computer. NOTE: The removal and replacement procedures are similar for both panels. Right panel (when viewed from behind) shown in the following images.

  • Page 88: System Board

    System board Description System board for use in models without Windows 8 System board for use in models with Windows 8 Standard System board for use in models with Windows 8 Professional The system board is located on the right side of the computer (viewed from the rear). It is secured with ten Torx screws, two of which also secure the removable outside bracket.
  • Page 89 Disconnect all cables from the system board, noting their location for reinstallation. Remove the side bracket by removing the two Torx screws (1), and then rotating the bracket to remove it (2). ENWW System board...
  • Page 90 Remove the eight remaining Torx screws that secure the system board to the computer. Position the cables on the side of the board out of the way so you can freely slide the board out of the computer. Slide the system board toward the top of the computer, and then lift it out of the computer. To install the system board, reverse the removal procedures.
  • Page 91 Select Advanced, select Device Options, select LVDS Panel Select, and then select the manufacturer for the new display panel. Save your settings, exit F10 Setup, and allow the computer to continue to the operating system. When you change the LVDS setting to the installed panel type, the BIOS reprograms the EDID with the correct data.

  • Page 92: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component Black M.2 SSD drive SATAPWR0 Black Hard drive power connector WEBCAM Black Webcam connector SATA0 Dark blue Hard drive Black Processor socket White Main power connector X1PCIEXP12 Black Card reader connector Black...
  • Page 93 SPKR Black Speaker CHFAN Black Fan connector Black NFC connector SATAPWR2 Black Optical drive power connector BATTERY Black RTC battery LVDS Black Display connector HSENSE Black Hood sensor connector J105 Black WLAN module connector PB/LED Black Power switch connector ENWW System board callouts...

  • Page 94: Card Reader Board

    Card reader board The card reader board is located on the right side of the system board. You must remove the system board before you can remove the card reader board. The card reader board is secured with two screws. To remove the card reader board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page...

  • Page 95: Front Bezel And Display Panel

    Lift the board to a 45-degree angle, and then pull it away to remove it from the socket (2). To install the card reader board, reverse the removal procedures. Front bezel and display panel The front bezel is located on the front of the computer and is secured to the main system frame with 15 Torx screws.
  • Page 96 ◦ Left: 4 screws ◦ Top: 2 screws ◦ Right 4 screws ◦ Bottom: 2 screws ◦ Interior: 3 screws (circled in image; these screws secure the display panel to the frame) Chapter 5 Removal and Replacement Procedures ENWW...
  • Page 97 Lift the frame from the display panel and bezel. The following image illustrates the frame removed from the display/bezel. ENWW Front bezel and display panel...
  • Page 98 Disconnect the backlight cable from the display panel. NOTE: Replace the backlight cable with the new backlight cable that comes with the new display panel kit. Remove the backlight cable from the defective panel before sending the panel back to the supplier. Separate the display panel from the bezel.
  • Page 99 The display panel cable is connected to the bottom of the panel. After lifting the panel up from the bezel, look underneath to see the connected display panel cable. Lift the cable from the bottom of the panel to disengage it from the adhesive that secures it to the panel, and then disconnect the display cable from the display panel by pressing in on the tabs on the side of the connector, and then pulling the cable from the connector.
  • Page 100 CAUTION: Incorrect jumper placement can result in damage to the converter board and display panel. To install a display panel, reverse the removal procedures. Updating BIOS with new display panel information If you install a display panel from a different manufacturer than what was previously installed (for example, replace an LG panel with a Samsung panel), you need to update BIOS with the new panel information.

  • Page 101: Hard Drive And Optical Drive Cables And Connectors

    Hard drive and optical drive cables and connectors Description Optical drive cable (data and power assembly) Hard drive cable (data and power assembly) The hard drive and optical drive connectors are located near the middle of the computer, partially under the main frame.
  • Page 102 Remove the connector from the computer. To install the hard drive or optical drive connector, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures ENWW...

  • Page 103: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 104: Using Computer Setup (F10) Utilities

    ● Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...

  • Page 105: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-1 Computer Setup—File Option Description System Information Lists: ● Product name ● Manufacturer ● SKU number ● Processor type/speed/stepping ● Installed memory size/speed, number of channels (single or dual) (if applicable) ●...

  • Page 106: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...
  • Page 107 Table 6-2 Computer Setup—Storage (continued) Boot Order Allows you to: ● UEFI Boot Sources: Specify the order in which UEFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image.

  • Page 108: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 109 Table 6-3 Computer Setup—Security (continued) USB Security Allows you to set Enabled/Disabled (default is Enabled) for: ● Front USB Ports ● Rear USB Ports ● Accessory USB Ports Slot Security Allows you to disable any PCI Express slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server.
  • Page 110 Table 6-3 Computer Setup—Security (continued) System Security (these Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default options are hardware is enabled. dependent) SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Embedded Security Device (enable/disable) - Permits activation and deactivation of the Embedded Security Device.
  • Page 111 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 112: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-4 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor.

  • Page 113: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
  • Page 114 Table 6-5 Computer Setup—Advanced (for advanced users) (continued) Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security. Bus Options Allows you to enable or disable: ●...
  • Page 115 Table 6-5 Computer Setup—Advanced (for advanced users) (continued) CPM Option Allows you to set: ● Special Display Features (disabled, HCF_dGPU, Surround View, PowerXpress). ● Primary Video Adapter (Int Graphics (IGD), Ext Graphics (PEG), Auto). ● Skip SSD Override (enable/disable). ● Unused GPP Clocks Off (enable/disable).

  • Page 116: Recovering The Configuration Settings

    Table 6-5 Computer Setup—Advanced (for advanced users) (continued) Update BIOS via Network Allows you to use F10 Setup to check for BIOS updates from hp.com and apply them using either a manual selection or an automatically scheduled check on boot-up. NOTE: If Windows BitLocker Drive Encryption (BDE) is enabled, HP requires that BDE be suspended temporarily before the BIOS is flashed.

  • Page 117: Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.

  • Page 118: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardward Diagnostics to USB device. Option 1: HP PC Diagnostics homepage–Provides access to the latest UEFI version Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 119: Troubleshooting Without Diagnostics

    If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 93 more information.

  • Page 120: Helpful Hints

    Helpful hints on page 110 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.
  • Page 121 least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup. If it does not restart, press the power button to start the computer.

  • Page 122: Solving General Problems

    Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller.
  • Page 123 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 124 Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
  • Page 125 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 126: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 127: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then select File Explorer from the list of applications.
  • Page 128 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard Perform Drive Protection System (DPS) testing in system ▲ drive may have been damaged. ROM. System files missing or not properly installed. Insert bootable media and restart the computer.

  • Page 129: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity Either format the media card in the digital camera or select FAT greater than 32MB with the FAT32 format.

  • Page 130: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 131 (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. ENWW Solving display problems 121...
  • Page 132 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
  • Page 133 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may Be sure the monitor cable is securely connected to the be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
  • Page 134 “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the Restart the computer and enter Safe Mode. Change the settings monitor supports. to a supported setting then restart the computer so that the new settings take effect.
  • Page 135 Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.

  • Page 136: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications.
  • Page 137 Sound from headphones is not clear or muffled. Cause Solution Headphones are plugged into the rear audio output connector. Plug the headphones into the headphone connector on the front The rear audio output connector is for powered audio devices and of the computer.

  • Page 138: Solving Printer Problems

    Solving printer problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online.

  • Page 139: Solving Keyboard And Mouse Problems

    Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive.
  • Page 140 Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: Press the Ctrl keys at the same time (or press the Windows logo key) to display the Start menu.

  • Page 141: Solving Hardware Installation Problems

    Solving hardware installation problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 142 DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.)

  • Page 143: Solving Network Problems

    Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away.
  • Page 144 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 145 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.

  • Page 146: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 147 Solution Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. ENWW Solving memory problems 137...

  • Page 148: Solving Processor Problems

    Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table. Poor performance is experienced. Cause Solution Processor is hot. Make sure the airflow to the computer is not blocked. Make sure the fans are connected and working properly (some fans only operate when needed).
  • Page 149 Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly See reconfiguration directions in the Solving hardware installed device. installation problems on page 131 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup.

  • Page 150: Solving Usb Flash Drive Problems

    CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution Media is corrupt. Try different media to confirm whether media is valid. Media has been inserted upside down. Re-insert the media with the label facing up. The DVD-ROM drive takes longer to start because it has to Wait at least 30 seconds to let the DVD-ROM drive determine the determine the type of media played, such as audio or video.

  • Page 151: Solving Front Panel Component Problems

    System will not boot from USB flash drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Removable Media Boot is disabled in the Computer Setup utility. Run the Computer Setup utility and enable booting to removable media in Storage >...

  • Page 152: Solving Internet Access Problems

    Need to disable the webcam. Cause Solution The webcam is enabled in F10 Setup. You can disable the webcam in F10 Setup by disabling accessory USB port 5. Go to F10 Setup, then navigate to Security > USB Security > Accessory USB Ports. Set the value for USB Port 5 to Disabled.

  • Page 153: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 154 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.

  • Page 155: System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 156: Restoring And Recovering Using Windows 8 Tools

    Windows. The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Any personal files must be restored from backups you made. See Using Windows 8 Reset on page 147.

  • Page 157: Using Windows 8 Reset

    If Windows is not responding, use these steps to start Refresh: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created;...

  • Page 158: Recovery Using The Windows 8 Recovery Usb Flash Drive

    If Windows is not responding, use these steps to start Reset: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created;...
  • Page 159 You can also order the media by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using Windows 8 operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.

  • Page 160: Backing Up, Restoring, And Recovering In Windows 7

    152. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 161: Creating Recovery Media Using Hp Recovery Manager (Select Models Only)

    Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.

  • Page 162: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 163: System Restore

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the recovery disc set by calling support.

  • Page 164: System Recovery When Windows Is Responding

    ● Recovery image — Run System Recovery from a recovery image stored on your hard disk drive. The recovery image is a file that contains a copy of the original factory-shipped software. To perform a System Recovery from a recovery image, see System Recovery when Windows is responding on page 154 System Recovery when Windows is not responding on page...

  • Page 165: System Recovery Using Recovery Media (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 166 Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD and Driver Recovery DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...

  • Page 167: 10 Post Error Messages

    10 POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non- error text messages.

  • Page 168: Post Numeric Codes And Text Messages

    164-MemorySize Error Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 158 Chapter 10 POST error messages ENWW...
  • Page 169 Control panel message Description Recommended action 201-Memory Error RAM failure. Ensure memory modules are correctly installed. Verify proper memory module type. Remove and replace the identified faulty memory module(s). If the error persists after replacing memory modules, replace the system board.
  • Page 170 Control panel message Description Recommended action 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is not connected or may have Reseat CPU fan. malfunctioned. Reseat fan cable. Replace CPU fan. 512-Chassis, Rear Chassis, or Front Chassis Fan Chassis, rear chassis, or front chassis fan is not Reseat chassis, rear chassis, or front not Detected connected or may have malfunctioned.
  • Page 171 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in ascending attached.
  • Page 172 Control panel message Description Recommended action 2202-PMM Deallocation Error during MEBx Memory error during POST execution of the Reboot the computer. cleanup Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM. memory modules, and reboot the computer.
  • Page 173 Control panel message Description Recommended action 2218-ME Firmware Version should be updated ME firmware must be updated to match current Update to the latest ME firmware version. functionality contained in the system BIOS. If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
  • Page 174 Control panel message Description Recommended action 2239-ME image lock failure Special system configurations with reduced ME Reboot the computer. firmware image require BIOS control of ME If the error persists, update to the latest firmware upgrading. A failure has occurred BIOS version and ME firmware version.

  • Page 175: Interpreting Post Diagnostic Front Panel Leds

    Interpreting POST diagnostic front panel LEDs This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 176 Reseat DIMMs. is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six times, Pre-video graphics error. For systems with a graphics card: once every second, followed by Reseat the graphics card.
  • Page 177 Activity Beeps Possible Cause Recommended Action Red Power LED flashes eleven MXM thermal shutdown. Clean the MXM graphics card heat sink. times, once every second, Replace the MXM graphics card heat sink. followed by a two second pause. Beeps stop after fifth iteration Replace the MXM graphic card.
  • Page 178 168 Chapter 10 POST error messages ENWW...

  • Page 179: 11 Password Security And Resetting Cmos

    11 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 180: Resetting The Password Jumper

    Resetting the password jumper CAUTION: If you enable the stringent security feature in Computer Setup and you forget the setup password or the power-on password, the computer is inaccessible and can no longer be used. Enabling the stringent password disables the ability to reset the password by moving the jumper on the system board.

  • Page 181: Establishing A Setup Or Power-On Password

    The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper.

  • Page 182: Changing A Setup Or Power-On Password

    Replace the jumper. Replace the access panel. Reconnect the external equipment. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. Establish the new passwords in Computer Setup. See Computer Setup (F10) Utility on page 93 information.
  • Page 183 Turn off the computer and any external devices, and disconnect the power cord from the power outlet. Disconnect the keyboard, monitor, and any other external equipment connected to the computer. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.
  • Page 184 NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 174 Chapter 11 Password security and resetting CMOS ENWW...

  • Page 185: Appendix A Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 186: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 187: Appendix B Statement Of Volatility

    Follow the instructions to flash the BIOS that are found on the website. Flashing the BIOS will reset it back to factory settings. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.
  • Page 188 Press the key to accept changes. From the main menu select File > Save Changes and Exit. If the Ownership Tag or Asset Tag is set, manually clear it under Security > System Ids. Select File > Save Changes and Exit. To clear the Setup or Power-On passwords if set, and clear any other settings, power down the computer and remove the AC power cord and the computer hood.

  • Page 189: Appendix C Specifications

    Specifications Dimensions (with stand) 16.8 in 42.6 cm Height 20.5 in 52.2 cm Width 7.7 in 19.6 cm Depth Approximate Weight (with stand) 19.5 lb – 22.2 lbs 8.83 kg – 10.08 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22°...
  • Page 190 180 Appendix C Specifications ENWW...

  • Page 191: Index

    Index CD-ROM or DVD problems 138 Driver Recovery DVD, access panel changing a Power-On password creating 152 locked 113 using for restore 155 removing 33 changing a Setup password 172 Driver Recovery media, Windows 8 antenna chassis types, illustrated 19 removing 57 cleaning audible codes 165...
  • Page 192 22 Windows 7 150 processor problems 138 operating system media, Windows helpful hints 110 8 148 HP PC Hardware Diagnostics (UEFI) optical drive rear components 5 downloading 108 problems 138 rear I/O cover HP Recovery Disc Creator, using...
  • Page 193 lower rear panel 59 side components 4 VESA mounting plate memory 44 side panels removing 72 mSATA SSD 42 removing 76 optical drive connector 91 software Wake-on-LAN feature 133 power button board 68 problems 143 webcam module power supply 74 servicing computer 24 illustrated 17 preparing to disassemble the...
  • Page 194 WLAN module illustrated 17 removing 49 184 Index ENWW...

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