Related Manuals for HP EliteOne 800 G4
Summary of Contents for HP EliteOne 800 G4
- Page 1 Maintenance & Service Guide HP EliteOne 800 G4 23-inch All-in-One Business PC HP EliteOne 800 G4 23-inch Healthcare Edition All-in- One Business PC...
- Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
- Page 3 About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
- Page 4 About This Book...
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Page 5: Table Of Contents
1 Product features ............................1 Overview ................................1 HP EliteOne 800 G4 front components ........................1 HP EliteOne 800 G4 Healthcare front components ....................2 Top components ..............................2 Infrared (IR) webcam (optional) ......................2 Full High Definition (FHD) webcam (optional) ..................3 Side components .............................. - Page 6 4 Removal and Replacement Procedures ......................18 Preparing to disassemble the computer ......................18 Removing the rear port cover ..........................18 Stands .................................. 19 Recline stand ............................. 19 Adjustable height stand ........................19 Access panel ................................. 20 Locating internal components ..........................21 Hard drive ................................
- Page 7 Using HP PC Hardware Diagnostics UEFI ......................71 Starting HP PC Hardware Diagnostics UEFI ..................72 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........72 Downloading the latest HP PC Hardware Diagnostics UEFI version ......72 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
- Page 8 Before you begin ......................95 Creating the recovery media ................... 95 Using the HP Cloud Recovery Download Tool to create recovery media .......... 96 Restoring and recovery ............................96 Restoring, resetting, and refreshing using Windows tools .............. 96 Restoring using HP Recovery Manager and the HP Recovery partition ........... 96 Recovering using HP Recovery Manager ...................
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Page 9: Product Features
Product features Overview NOTE: For the latest manuals on this product, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. This product employs electronic labeling for indication of regulatory mark or statement. See Labels on page 5 for the operation to display. -
Page 10: Hp Eliteone 800 G4 Healthcare Front Components
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or – Select the Start button, select HP, and then select HP Documentation. ▲... -
Page 11: Full High Definition (Fhd) Webcam (Optional)
Full High Definition (FHD) webcam (optional) Component Front view Webcam light FHD webcam Top view Digital microphones Side components Component Component Optical disc drive (optional) Audio-out (headphone)/Audio-in (microphone) combo jack Optical disc drive light (select products only) Audio-out (headphone) jack Optical disc drive eject button (optional) Fingerprint reader (select products only) Side components... -
Page 12: Rear Components
Rear components Component Component DisplayPort USB 3.1 Type-A ports (2) HDMI port Stereo audio-out jack USB 3.1 Type-A ports (2) Security lock screws Power connector Stand release RJ-45 (network) jack Security cable slot Bottom components Component Component USB 3.1 Type-A port USB 3.1 Type-C port USB 3.1 Type-A (charging) port Hard drive activity light... -
Page 13: Labels
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located under the stand or affixed to the bottom of the computer. -
Page 14: Illustrated Parts Catalog
Component appearance may vary depending on model. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. System parts... -
Page 15: Misc Plastic Parts
Item Description I/O holder (for use in healthcare models) I/O door (for use in healthcare models) Display cable Display panel kit Non-touch for use in healthcare models Non-touch with RFID for use in healthcare models Non-touch for use in non-healthcare models Touch for use in non-healthcare models not illustrated Misc plastic parts... -
Page 16: Boards
Boards Item Description System board Power button board Audio board Fingerprint reader board (available only for non-healthcare models) RFID module (available only for healthcare models) RFID holder (available only for healthcare models) Fingerprint scanner (available only for healthcare models) Fingerprint scanner frame (available only for healthcare models) WLAN modules (not illustrated) Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (vPro) Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (non-vPro) -
Page 17: Mass Storage Devices
Mass storage devices Description Optical drive DVD Blu-ray-writer DVD±RW drive DVD-ROM drive Hard drive, 2.5-inch 2 TB, 5400 rpm 1 TB, 5400 rpm, hard drive/hybrid SSD drive 1 TB, 7200 rpm 500 GB, 5400 rpm 500 GB, 5400 rpm, hard drive/hybrid SSD drive 500 GB, 7200 rpm hard drive, self-encrypting (SED) 500 GB, 7200 rpm hard drive 500 GB, 5400 rpm hard drive, FIPS... -
Page 18: Processors And Memory Modules
Processors and memory modules Description Intel Processors (include replacement thermal material) Intel Core i7-8700 (3.6-GHz) Intel Core i5-8600 (3.5-GHz) Intel Core i5-8500 (3.4-GHz) Intel Core i3-8033 (4.1-GHz) Intel Core i3-8011 (4.0-GHz) Intel Pentium G5600 (3.7-GHz) Intel Pentium G5500 (3.6-GHz) Intel Pentium G5400 (3.5-GHz) Intel Celeron G4900 (3.0-GHz) Memory modules (SODIMM;... -
Page 19: Keyboards And Mice
Description Antennas (wireless, for use with WLAN modules) USB-C to USB-A hub Adapters DisplayPort to DVI DisplayPort to HDMI 2.0 DisplayPort to VGA USB to serial port USB-C to USB 3.0 USB to serial Keyboards and mice Description Keyboard USB, slim Wireless with mouse USB business slim, grey USB business slim, antimicrobial... -
Page 20: Routine Care, Sata Drive Guidelines, And Disassembly Preparation
Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. -
Page 21: Service Considerations
Sodium hypochlorite 0.1–1% Cellulose: 10–30%, ethyl alcohol: 0.1–1% Isopropanol: 30–40%, water 60–70% NOTE: Contact your local HP sales representative for recommended brands of ready-to-use cleaning wipes which have been tested for cleaning the display. WARNING! ● Using cleaning methods or disinfectants that are not approved could damage the device. -
Page 22: Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. -
Page 23: Electrostatic Discharge Information
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 24: Personal Grounding Methods And Equipment
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations. ● ● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. -
Page 25: Cable Management
● Conductive foam Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● ● Static-dissipative table or floor mats with hard tie to ground Field service kits ● ● Static awareness labels Wrist straps and footwear straps providing one-megohm +/- 10% resistance ●... -
Page 26: Removal And Replacement Procedures
Disconnect all other attached cables from the back of the computer. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage. -
Page 27: Stands
Stands Two stands are available for the computer: Recline stand ● ● Adjustable height stand Recline stand To remove the stand: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 18). Remove the rear port cover, if it is installed. For instructions, see Removing the rear port cover on page Press the release latch under the stand (1). -
Page 28: Access Panel
Lift the stand up (2), and then pull the stand hooks out of the computer (3). Access panel The computer has one main rear access panel that allows access to internal components. To remove the access panel: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 18). -
Page 29: Locating Internal Components
Locating internal components Component Component Memory modules Hard drive RTC battery Optical disc drive (optional) Locating internal components... -
Page 30: Hard Drive
Hard drive The 2.5 inch primary hard drive is installed on the right side of the computer on top of the optical disc drive (ODD). To locate the hard drive on the system board, see Locating internal components on page For a list of available hard drives, see Mass storage devices on page Prepare the computer for disassembly (see... -
Page 31: Optical Drive
Optical drive The optical disc drive is located under the hard drive on the right side of the computer. To locate the optical disc drive on the system board, see Locating internal components on page For a list of available optical drives, see Mass storage devices on page Prepare the computer for disassembly (see Preparing to disassemble the computer on page... - Page 32 Align the three pins on the latch with the holes in the new optical disc drive and press the latch firmly onto the new drive. NOTE: You must reuse the latch removed from the old optical disc drive. Align the new optical drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place.
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Page 33: M.2 Solid-State Drive
M.2 solid-state drive Two M.2 solid-state drive connectors are available on the system board. The connector labeled SSD2 (near the processor) fits only 22mm x 80mm M.2 solid-state drives. The connector labeled SSD1 (on the right side of the board) fits both 22mm x 80mm and 22mm x 30mm M.2 solid-state drives. For a list of available solid-state drives, see Mass storage devices on page To remove the M.2 solid-state drive:... -
Page 34: Memory
SODIMMs constructed with x8 and x16 DDR devices are supported; memory modules constructed with x4 SDRAM are not supported. HP offers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility issues with unsupported third-party memory. - Page 35 There are two memory slots on the system board. To remove or install memory modules: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 18). Remove the rear port cover (see Removing the rear port cover on page 18).
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Page 36: Battery
The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle. -
Page 37: Wlan Module
Phillips screw and has two connected antennas. For a list of available WLAN modules, see Boards on page NOTE: The procedure to replace the WLAN module must be performed by an HP technician. NOTE: WLAN module appearance may vary. To remove the WLAN module:... -
Page 38: Power Button And Fingerprint Reader Boards
Power button and fingerprint reader boards If a fingerprint reader is installed, the power button board and fingerprint reader board are wired together into one assembly, located at the bottom right of the computer. If the fingerprint reader is not installed, the power button board can be removed using the steps below. - Page 39 If necessary, disconnect the cables from each board. If necessary, remove the Phillips screw that secures the power button board to the bracket, and then remove the board from the bracket. To install the power button and fingerprint reader boards, reverse the removal procedures. Power button and fingerprint reader boards...
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Page 40: Rfid Board
RFID board An RFID board may be included with healthcare models. It is located near the bottom of the chassis. To remove the RFID board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 18). Remove the rear port cover (see Removing the rear port cover on page 18). -
Page 41: Heat Sink
Heat sink To remove the heat sink: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 18). Remove the rear port cover (see Removing the rear port cover on page 18). Remove the stand (see Stands on page 19). -
Page 42: Processor
After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www.hp.com. Chapter 4 Removal and Replacement Procedures... -
Page 43: Webcam Module
Webcam module The webcam is located at the top of the computer, under a plastic shield. The top heat sink screws also secure the webcam plastic shield. To remove the webcam module: NOTE: Webcam appearance may vary. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 18). - Page 44 Remove the webcam cable from the routing path in the webcam bracket and the clips built into the computer (3). NOTE: The webcam is white on healthcare models. Remove the webcam assembly from the computer. If you need to remove the webcam bracket, remove the VESA bracket/fan assembly (VESA mounting bracket/fan assembly on page 38), and then remove the four Torx screws (1) that secure the webcam...
- Page 45 Remove the webcam bracket from the computer (2). To install the webcam assembly and associated parts, reverse the removal procedures. Webcam module...
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Page 46: Vesa Mounting Bracket/Fan Assembly
VESA mounting bracket/fan assembly The VESA mounting bracket/fan assembly is located under the stand. To remove the VESA mounting bracket/fan assembly: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 18). Remove the rear port cover (see Removing the rear port cover on page 18). - Page 47 If it is necessary to remove the fan from the bracket, remove the four Torx screws that secure the fan to the bracket. Separate the fan from the bracket. To replace the VESA mounting bracket/fan assembly, reverse the removal procedures. VESA mounting bracket/fan assembly...
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Page 48: Power Supply
Power supply The power supply is located in the upper left side of the computer. To remove the power supply: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 18). Remove the rear port cover (see Removing the rear port cover on page 18). - Page 49 Remove the power supply from the computer. To install the power supply, reverse the removal procedures. Make note of the foam strips that must be installed under the power supply, as shown in the following image. Power supply...
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Page 50: Rear I/O Cover
Rear I/O cover The rear I/O cover is located at the bottom of the computer below the VESA bracket/fan assembly. It is secured with two screws. To remove the rear I/O cover: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 18). -
Page 51: I/O Bracket
I/O bracket The I/O bracket is located under the plastic rear I/O cover. It is secured with five Torx screws, one of which is under the power connector. To remove the I/O bracket: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 18). -
Page 52: Hard Drive Cage
Hard drive cage The hard drive cage is located under the hard drive. It is secured with one Torx screw. To remove the hard drive cage: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 18). Remove the access panel (see Access panel on page 20). -
Page 53: System Board
System board The system board is secured with nine Torx screws. To remove the system board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 18). Remove the rear port cover (see Removing the rear port cover on page 18). - Page 54 Disconnect all cables from the system board, noting their location for reinstallation: (1): Camera cable (2): Power supply cable (3): Front audio cable (4): Speaker cable (5): Front panel cable (6): Converter cable (7): LVDS (display) cable In the order printed on the system board, remove the nine Torx screws (1)-(9) that secure the system board to the computer.
- Page 55 To install the system board, reverse the removal procedures. Be sure to replace the screws in the order indicated on the system board. Updating SMBIOS Information When replacing the system board, you must reprogram the SMBIOS information on the affected computer. Failure to reprogram the board will result in eventual failure, such as an activation failure (need to reactivate the system) or a system recovery failure.
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Page 56: System Board Callouts
System board callouts Sys Bd Label Color Component Sys Bd Label Color Component CMOS Yellow Reset CMOS Black RTC battery HDD FAN Black Hard drive fan RFID White RFID connector 2D WCAM White Webcam connector CPUFAN White Fan connector PSWD Blue Clear system passwords SSD2... -
Page 57: Audio Board
Audio board The audio board is located on the bottom corner of the computer. It is secured with one Torx screw. To remove the audio board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 18). Remove the access panel (see Access panel on page 20). -
Page 58: Speakers
Speakers IMPORTANT: Healthcare models and standard models use different speaker spare part kits. The speakers are located at the bottom of the computer. Two separate speakers are each secured by two Torx screws. To remove the speakers: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 18). -
Page 59: Display Panel
IMPORTANT: Install the new display panel together with all other parts in the replacement kit. Do not reuse any old parts. Return all old parts to HP for warranty processing. CAUTION: it is very important to use the exact cable that shipped with the replacement panel. Failure to use the correct cable may result in panel failure. - Page 60 Route the power button/fingerprint reader/touch cable and backlight cable through the holes in the frame (3). NOTE: Non-touch models do not have a cable routed through the frame. Lift the frame from the display. Disconnect the backlight cable (1) from the rear of the display panel. Disconnect the display cable (2) from the rear of the display panel.
- Page 61 Separate the middle frame from the display by sliding the bezel down, and then removing it from the display. NOTE: Display and middle frame appearance may vary. To install the display panel, reverse the removal procedures. Display panel...
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Page 62: Antennas
Antennas The antennas route from the WLAN module to transceivers at the top of the computer. The transceivers are secured to the computer with adhesive. Models are available with either single antennas or dual antennas. NOTE: WLAN module orientation may vary. To remove the antennas: Prepare the computer for disassembly (see Preparing to disassemble the computer on page... - Page 63 Remove the Phillips screw from the left antenna (1), and then peel the antenna from the chassis (2). From the back of the frame, pull the antenna cables through the hole in the frame (1). Remove the cables from the clips on the back of the frame (2). Pull the right antenna cable through the hole in the frame (3).
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Page 64: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●... - Page 65 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. To apply and save changes, select Main > Save Changes and Exit. If you have made changes that you do not want applied, select Ignore Changes and Exit.
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Page 66: Computer Setup-Main
Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: ●... - Page 67 Check for Update on Next Reboot – default is disabled. ■ BIOS Source – lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. Using a custom URL is recommended only for a managed IT environment.
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Page 68: Computer Setup-Security
Table 5-1 Computer Setup—Main (continued) Option Description ● Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device. Restore current settings from USB device Restores system configuration from a USB flash media device. Save Custom Defaults Saves the current system configuration settings as the custom default set. - Page 69 Manual recovery is intended only for situations where forensic analysis is desired before HP SureStart recovery. When this policy is set to manual, HP SureStart will not correct any issues that are found until the manual recovery key sequence is input by the local user. This can result in a computer that is unable to boot until the manual recovery key sequence is input.
- Page 70 (any modification to HP firmware) while the operating system is running. – Log Event Only – HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start non-volatile (flash) memory.
- Page 71 Table 5-2 Computer Setup—Security (continued) Option Description NOTE: Most operating systems control access to the MBR of the current bootable disk; the BIOS cannot prevent changes that may occur while the operating system is running. Restores the backup Master Boot Record to the current bootable disk. Default is disabled. Only appears if all of the following conditions are true: –...
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Page 72: Computer Setup-Advanced
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-3 Computer Setup—Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system up from a powered off state at a specified date and time. - Page 73 If enabled the system firmware gets the recovery agent from the network. If disabled the system firmware gets the recovery agent from a local drive. Recover after Boot Failure If enabled and no bootable UEFI operating system is found, the system firmware will launch HP Sure Recover. Secure Boot...
- Page 74 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Virtualization Technology (VTx) (Intel only) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology for Directed I/O (VTd) (Intel only) Controls virtualization DMA remapping features of the chipset.
- Page 75 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Increase Idle Fan Speed(%) Sets idle fan speed percentage. This setting only changes the minimum fan speed. The fan is still automatically controlled. M.2 USB/Bluetooth Select to enable the M.2 controller. Default is enabled. LAN/WLAN auto switching Select to enable auto switching between a wired and wireless connection.
- Page 76 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading Specify the following categories of USB devices to enable: Allow all USB devices (default) ● ● Allow only keyboard and mouse ● Allow all but storage devices and hubs. When some devices are restricted, the system will disable USB ports that do not meet the allowed criteria.
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Page 77: Recovering The Configuration Settings
Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Option Heading S5 (Soft Off) = LED is off. Electronic labels Displays system labels. Remote Management Active Management (AMT) (Intel only) (enable/disable). Default is enabled. Options Allows you to discover, repair, and protect networked computing devices. USB Key Provisioning Support (enable/disable) Default is disabled. -
Page 78: Using Hp Pc Hardware Diagnostics
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see... -
Page 79: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 80: Starting Hp Pc Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image. -
Page 81: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)
Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. - Page 82 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 6 Using HP PC Hardware Diagnostics...
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Page 83: Troubleshooting Without Diagnostics
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe. -
Page 84: Helpful Hints
Be in front of your computer when you call. ● ● Write down the computer serial number and product ID number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. Remove any software that was recently installed. -
Page 85: Solving General Problems
Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. - Page 86 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
- Page 87 Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
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Page 88: Solving Power Problems
System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution Remove the expansion cards one at a time until the 5V_aux light on the system board turns on. Replace the system board. Press and hold the power button for less than 4 seconds. -
Page 89: Solving Hard Drive Problems
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Computer powered off automatically and the Power LED flashes red three times and then white four times. Cause Solution Power failure (power supply is overloaded). - Page 90 Drive not found (identified). Cause Solution recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.
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Page 91: Solving Audio Problems
Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. -
Page 92: Solving Printer Problems
Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format. -
Page 93: Solving Keyboard And Mouse Problems
Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. Cause Solution The printer may be out of paper. -
Page 94: Solving Hardware Installation Problems
Mouse does not respond to movement or is too slow. Cause Solution Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the computer. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. -
Page 95: Solving Network Problems
NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. - Page 96 Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status.
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Page 97: Solving Memory Problems
Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. - Page 98 Solution Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Chapter 7 Troubleshooting without diagnostics...
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Page 99: Solving Usb Flash Drive Problems
Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. -
Page 100: Solving Software Problems
● sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred. - Page 101 “Illegal Operation has Occurred” error message is displayed. Cause Solution Software being used is not Microsoft-certified for your version of Verify that the software is certified by Microsoft for your version Windows. of Windows (see program packaging for this information). Configuration files are corrupt.
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Page 102: Backing Up, Restoring, And Recovering
Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system. -
Page 103: Using Hp Recovery Manager To Create Recovery Media
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page... -
Page 104: Using The Hp Cloud Recovery Download Tool To Create Recovery Media
Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). -
Page 105: Recovering Using The Hp Recovery Partition (Select Products Only)
Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. -
Page 106: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media. -
Page 107: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes
POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. - Page 108 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
- Page 109 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) POST numeric codes and text messages 101...
- Page 110 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
- Page 111 Control panel message Description Recommended action Reconfigure card resources and/or run Computer Setup or Windows utilities. 419-Out of Memory Space for Option ROMs Recently added PCI expansion card contains an If a PCI expansion card was recently ▲ option ROM too large to download during POST. added, remove it to see if the problem remains.
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Page 112: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes
Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating. - Page 113 Number of long beeps/blinks Error category Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ● 2 second pause occurs after the last minor blink. ●...
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Page 114: 10 Password Security And Resetting Cmos
If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty. - Page 115 Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.
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Page 116: Clearing And Resetting The Bios
Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT. -
Page 117: Appendix A Power Cord Set Requirements
Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. -
Page 118: Country-Specific Requirements
Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO... -
Page 119: Appendix B Statement Of Memory Volatility
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system. - Page 120 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
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Page 121: Nonvolatile Memory Usage
HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select... - Page 122 Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 114 Appendix B Statement of memory volatility...
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Page 123: Questions And Answers
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS. -
Page 124: Using Hp Sure Start (Select Models Only)
BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. -
Page 125: Appendix C Specifications
Specifications Item Value Dimensions Without stand Adjust Height Stand (at 0 Reclining Stand (at 0 degrees) degrees) Width 21.2 in (539.6 mm) 21.2 in (539.6 mm) 21.2 in (539.6 mm) Depth 2.12 in (53.8 mm) 7.1 in (180.28 mm) 10.3 in (261.8 mm) Height 13.46 in (341.79 mm) 18.4 in (467.7 mm) -
Page 126: Index
51 audio board removing 33 drive removing 49 helpful hints 76 2.5-inch, removing 22 audio problems 83 HP PC Hardware Diagnostics UEFI optical drive, replacing 23 downloading 72 types 22 starting 72 backup, creating 94 using 71 backups 94... - Page 127 83 using 95 serial number 5 Computer Setup 77 recovery partition, removing 98 service 5 F10 Setup 77 Remote HP PC Hardware Diagnostics flash drive 91 UEFI settings general 77 customizing 73 M.2 solid-state drive hard drive 81 using 73...
- Page 128 screws, correct size 14 WLAN module security illustrated 8 rear port cover, removing 18 removing 29 serial number 5 service considerations 13 side components 3 software problems 92 servicing computer 13 speakers removing 50 specifications computer 117 stands adjustable height, removing 19 attaching and removing 19 recline, removing 19 static electricity 15...