HP EliteOne 800 G3 Hardware Reference Manual
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HP EliteOne 800 G3 Hardware Reference Manual

23 inch all-in-one business pc
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Hardware Reference Guide
HP EliteOne 800 G3 23 inch All-in-One Business PC

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Summary of Contents for HP EliteOne 800 G3

  • Page 1 Hardware Reference Guide HP EliteOne 800 G3 23 inch All-in-One Business PC...
  • Page 2 States and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: About This Book

    About This Book This guide provides basic information for upgrading this computer model. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ....................................... 1 Overview ....................................1 Front components ..................................2 Top components ..................................2 Infrared (IR) webcam (optional) ......................... 2 Full High Definition (FHD) webcam (optional) ....................3 Side components ..................................3 Rear components ..................................4 Bottom components ................................
  • Page 6 Webcam ....................................19 Webcam operation ............................19 Setting up Windows Hello ..........................19 Synchronizing the optional wireless keyboard and mouse ..................... 20 3 Hardware repair and upgrade ................................22 Warnings and cautions ................................22 Additional information ................................22 Removing batteries from the optional wireless keyboard or mouse ................23 Removing and replacing the computer access panel .......................

  • Page 7: Product Features

    Product features Overview NOTE: For the latest manuals on this product, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. This product employs electronic labeling for indication of regulatory mark or statement. See Labels on page 6 for the operation to display.

  • Page 8: Front Components

    Front components Component Webcam Speakers (optional) Top components Infrared (IR) webcam (optional) Component Component Front View Webcam light IR webcam IR light Rear webcam adjustment wheel Full High Definition (FHD) webcam Top view Digital microphones Rear view Webcam light FHD webcam Chapter 1 Product features...

  • Page 9: Full High Definition (Fhd) Webcam (Optional)

    Full High Definition (FHD) webcam (optional) Component Front view Webcam light FHD webcam Top view Digital microphones Side components Component Component Optical disc drive (optional) Headphone jack Optical disc drive eject button (optional) Fingerprint reader (Touch models only) Audio-out (headphone)/Audio-in (microphone) combo jack Side components...

  • Page 10: Rear Components

    Rear components Component Component DisplayPort RJ-45 (network) jack HDMI port USB 3.1 Type-A ports (2) USB 3.1 Type-A ports (2) Stereo audio-out jack Power connector Security cable slot Bottom components Component Component USB 3.1 Type-A port USB 3.1 Type-C port USB 3.1 Type-A (charging) port Hard drive activity light SD card reader (optional)

  • Page 11: Keyboard Features

    Keyboard features Your keyboard and mouse may be different. Component Component Sleep Mute Volume Fast Reverse Decrease Volume Play/Pause Increase Volume Stop Function Fast Forward Keyboard features...

  • Page 12: Labels

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.

  • Page 13: Setup

    Attaching a recline stand To install the stand: Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.

  • Page 14: Removing A Recline Stand

    Disconnect the AC power cord from the AC outlet and disconnect any external devices. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.

  • Page 15: Attaching And Removing An Adjustable Height Stand

    Attaching an adjustable height stand To install the stand: Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.

  • Page 16: Attaching The Computer To A Mounting Fixture

    Attaching the computer to a mounting fixture The computer can be attached to a wall, swing arm, or other mounting fixture. NOTE: This apparatus is intended to be supported by UL or CSA Listed wall mount bracket. Press the supplied VESA trim plate onto the VESA opening until it snaps into place. To attach the computer to a swing arm (sold separately), insert the four 20 mm screws that are supplied with the computer through the holes on the swing arm plate and into the mounting holes on the computer.

  • Page 17: Connecting And Disconnecting Cables

    Connecting and disconnecting cables Connecting cables Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.

  • Page 18: Disconnecting Cables

    You may need to remove the security cable, if one is installed on the rear of the computer. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.

  • Page 19: Installing The Rear Port Cover

    Pull the port cover (3) toward the bottom and off the computer. Installing the rear port cover Be sure that all cables are connected. Hold the port cover parallel to the computer and align the two tabs on the port cover with the slots in the top of the rear port compartment.

  • Page 20: Positioning The Computer

    Positioning the computer This computer may ship with a recline stand or an adjustable height stand. Adjusting a recline stand ● Adjusting an adjustable height stand ● Adjusting a recline stand CAUTION: Use caution when reclining a computer if a cable lock is installed. The cable or the lock may interfere with the rotation or the angle of recline.

  • Page 21: Adjusting An Adjustable Height Stand

    Grasp both top and bottom of the computer and press down until the computer is in the desired position. Adjusting an adjustable height stand CAUTION: Use caution when rotating or reclining a computer if a cable lock is installed. The cable or the lock may interfere with the rotation or the angle of recline.
  • Page 22 Grasp the top and bottom of the computer and tilt the computer to the desired position. CAUTION: When changing the computer orientation between landscape and portrait, be sure that the HP logo on the front of the computer is either on the bottom or the left side.
  • Page 23 Grasp the upper left and lower right corners of the computer and lift the lower right corner until the computer is in the landscape position. To swivel the computer from side to side: Grasp both sides of the computer and swivel it up to 45° to one side or the other. ▲...

  • Page 24: Installing A Security Cable

    Installing a security cable A security cable is a key lock device that has a wire cable attached. You attach one end of the cable to your desk (or other stationary object) and the other end of the cable to the security cable slot on the computer. Secure the security cable lock with the key.

  • Page 25: Disconnecting Power

    Disconnecting power Remove all removable media, such as optical discs or USB flash drives, from the computer. Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the AC outlet and disconnect any external devices. Webcam With Skype for Business installed on your external source device, you can use the webcam on the monitor in the following ways:...

  • Page 26: Synchronizing The Optional Wireless Keyboard And Mouse

    Synchronizing the optional wireless keyboard and mouse The wireless keyboard and mouse are optional components. The mouse and keyboard are synchronized at the factory. If they do not work, remove and replace the batteries. If the mouse and keyboard are still not synchronized, then follow this procedure to manually re-synchronize the pair.
  • Page 27 NOTE: If the mouse and keyboard still do not work, then remove and replace the batteries. If the mouse and keyboard are still not synchronized, then synchronize the keyboard and mouse again. Synchronizing the optional wireless keyboard and mouse...

  • Page 28: Hardware Repair And Upgrade

    Additional information For more information on removing and replacing hardware components, the Computer Setup utility, and troubleshooting, refer to the Maintenance and Service Guide (available in English only) for your computer model at http://www.hp.com. Chapter 3 Hardware repair and upgrade...

  • Page 29: Removing Batteries From The Optional Wireless Keyboard Or Mouse

    Removing batteries from the optional wireless keyboard or mouse NOTE: The wireless keyboard and mouse are optional components. To remove batteries from the wireless keyboard, remove the battery door on the underside of the keyboard (1) and lift the batteries out of the battery compartment (2). To remove batteries from the wireless mouse, remove the battery door on the underside of the mouse (1) and lift the batteries out of the battery compartment (2).

  • Page 30: Removing And Replacing The Computer Access Panel

    Remove/disengage any security devices that prohibit opening the computer. Place the computer face down on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.

  • Page 31: Replacing The Computer Access Panel

    Replacing the computer access panel Align the edges of the access panel with the computer. Press in the tabs around all sides of the panel until it is in place. Reinstall the stand. Attaching and removing a stand on page Reconnect all cables to the computer.

  • Page 32: Locating Internal Components

    Locating internal components Component Component Memory modules Optical disc drive (optional) RTC battery Hard drive Chapter 3 Hardware repair and upgrade...

  • Page 33: Removing And Installing Memory

    DDR devices are supported; memory modules constructed with x4 SDRAM are not supported. HP offers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility issues with unsupported third-party memory.

  • Page 34: Installing Memory Modules

    remainder is assigned to single channel. If one channel will have more memory than the other, the larger amount should be assigned to channel A. In any mode, the maximum operational speed is determined by the slowest memory module in the system. ●...

  • Page 35: Replacing The Rtc Battery

    The lifetime of the lithium battery can be extended by plugging the computer into a live AC outlet. The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.

  • Page 36: Replacing Drives

    Turn on the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup. Replacing drives Replacing a hard drive The 2.5 inch primary hard drive is installed on the right side of the computer on top of the optical disc drive (ODD).

  • Page 37: Installing A 2.5 Inch Hard Disk Drive

    Remove the four mounting screws from the 2.5 inch hard drive. Be sure to keep the screws together with the blue rubber grommets to use to install a replacement drive. For instructions on installing a hard drive, see Installing a 2.5 inch hard disk drive on page Installing a 2.5 inch hard disk drive Fasten four mounting screws with grommets onto the new 2.5 inch hard drive.

  • Page 38: Replacing The Optical Disc Drive

    Place the hard drive into the drive cage and slide it firmly toward the center of the computer until the hard drive snaps into place. Be sure that the hard drive latch has moved back into place to cover the grommet on the side of the hard drive.
  • Page 39 Push and hold the green tab (1) while pushing in the green latch (2) at the back of the optical disc drive enclosure and slide the drive (3) out of the chassis. Pull the green latch off the optical disc drive. Keep this latch to install on the new optical disc drive.
  • Page 40 Align the new optical disc drive with the opening in the side of the computer. Push the drive in firmly until it snaps into place. NOTE: The optical disc drive can be installed in only one way. Replace the hard drive. For instructions, see Installing a 2.5 inch hard disk drive on page 31 Replace the access panel.

  • Page 41: Appendix A Electrostatic Discharge

    ● Use a portable field service kit with a folding static-dissipating work mat. ● If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer, reseller, or service provider. NOTE: For more information on static electricity, contact an HP authorized dealer, reseller, or service provider.

  • Page 42: Appendix B Computer Operating Guidelines, Routine Care, And Shipping Preparation

    Computer operating guidelines, routine care, and shipping preparation Computer operating guidelines and routine care Follow these guidelines to properly set up and care for the computer and monitor: Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 43: Optical Disc Drive Precautions

    CAUTION: If any object or liquid falls into the drive, immediately unplug the computer and have it checked by an authorized HP service provider. Shipping preparation Follow these suggestions when preparing to ship the computer: Back up the hard drive files to an external storage device. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit.

  • Page 44: Appendix C Accessibility

    Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.

  • Page 45: Index

    Index optical disc, replacing 32 access panel types 30 labels removing 24 Certificate of Authenticity 6 replacing 25 electronic 1 electronic label 1 accessibility 38 location 6 electrostatic discharge, preventing additional information 22 Microsoft Certificate of damage 35 adjustable height stand 9 Authenticity 6 adjustment 15 serial number 6...
  • Page 46 webcam 19 rear components 4 FHD 3 rear port cover 12 Full High Definition 3 installing 13 Infrared 2 removing 12 IR 2 recline stand 7 operation 19 adjustment 14 Windows Hello 19 attaching 7 Windows Hello 19 removing 8 removing 2.5 inch hard drive 30 battery 29...

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