AT&T SB67020 User Manual page 124

Synapse SB67020/SB67025 Deskset User's Guide
Your Deskset does not automatically forward a call to another extension.
Probable Cause
Call Appearance mode
only — The Call Forward All
settings are incorrect.
You are unable to transfer a call to an external phone number.
Probable Cause
Transferring to an external
phone number has been
disabled, or no lines are
available.
Deskset does not automatically forward a call to an external phone number.
Probable Cause
Forwarding to an external
phone number has been
disabled or Call Forward All
or the Call Forward–No
Answer settings are
incorrect.
Troubleshooting
Corrective Action
Check that Call Forward All is on (FWD should

appear in the top right corner of the screen while
in Idle mode).
Ensure that a valid extension number has been

entered as a destination extension.
Confirm that the Call Forward All Target is set

to Ext.
Corrective Action
Check that your system administrator has enabled

transferring to an external phone number.
Ensure that a valid external number is shown in

the to Phone # field. Enter a 9 or whatever digit,
if any, that must be dialed first for an external call.
Ensure that the Gateway is connected to the

network.
All phone lines may be in use. If so, try again later.

Corrective Action
Call Appearance mode only — Check that Call

Forward All is on. FWD should appear in the top
right corner of the screen while in Idle mode. Press
MENU, then 1, then 6 to turn this feature on.
Call Appearance mode only — Confirm that the

Call Forward All Target is set to Phone #. On
the Deskset, press MENU –> 2 –> 2 –> 1.
Ensure that a valid external number is shown in

the to Phone # field. Enter a 9 or whatever digit,
if any, that must be dialed first for an external call.
Check that forwarding to an external phone

number has been enabled. Your system
administrator must enable Call Forward/
Transfer to Outside Telephone Number for
your Deskset.
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