Troubleshooting - Symbol Cyclone M2000 Series Product Reference Manual

Troubleshooting

Problem
Nothing happens when you follow
the operating instructions.
Your scanner operates but
scanned data is not displayed
correctly.
The laser does not activate, which
is followed by a beep sequence.
Transmitting PDF bar code data
through a scanner/wand emulation
Synapse cable causes transmit
errors.
For the M2007 (USB), no data
transmits, or incorrect data
transmits, or a low/low/low/low
tone sounds.
USB parameters are not working.
Table 2-3. Troubleshooting
Check the system power.
Make sure you are using the correct interface cable for the host
device.
Check for loose cable connections.
Make sure the scanner is programmed to read the symbology
you are trying to read. See
Check the label to make sure it is not defaced; if damaged
beyond its error correction capability, it will not decode.
Try scanning a test symbol of the symbology you are trying to
read.
Check the system power.
Check for loose cable connections.
Check that the communication parameters (baud rate, parity,
stop bits, etc.) are set properly for the host device.
If you're working with a Synapse cable, refer to your Interface
Guide.
You may be scanning in an inappropriately hot environment.
Remove the scanner from the environment, or allow the laser
to cool down.
The scanner/wand emulation Synapse cable has a
transmission limit of approximately 46 characters. This does
not apply to other Synapse cables.
Check cable connection to scanner and host.
Make sure the correct device options and country code
parameters are set for the currently attached scanner.
Increase Intercharacter Delay.
Make sure you've selected the correct parameter set.
If you scanned a Set Defaults bar code, re-enter your
parameters.
Possible Solution
Chapter 3, Parameter
Scanning
Menus.
2-11