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68 Managing Calls in a Team
The following is a brief description of all call keys (trunk key,
team key, busy key and direct-call key).
Enquiry Calls
Press the call key of the team member with whom you want
to consult. The original call is put on hold.
Toggling
To toggle (i.e. switch back and forth between the two sub-
scribers in the call), press the key of the held subscriber.
Transferring
G h
Announce the call transfer to the other team member
and put the handset on the hook. The call on hold is now trans-
ferred to the other team member.
Holding and Transferring Calls with a Function Key
Using the "Hold" function, team members can accept a call that
has been parked by another team member. To use the "Hold"
function, it must be programmed to an unused feature key on
the team members' telephones.
G
You are speaking via a call key, e.g. the trunk key with the tel-
ephone number "11".
h
Press the "Hold" function key to put the call on hold. Put
the handset on the hook.
On the team telephones with the call number 11 programmed
on a trunk key or a team key, the LED for the programmed key
flashes. The display indicates that a call for the call number 11
is put on hold (is parked).
G
Accepting Calls with a Team Key: Another team mem-
ber picks up the handset and presses the team key to which the
telephone number "11" has been assigned.
Accepting Calls with a Trunk Key: Another team member
presses the trunk key to which the telephone number "11" has
been assigned.
For information on how to program the function keys, please
refer to the chapter entitled Programming Functions (Fea-
tures) starting on page 103.
Team Functions
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