Promise Technology Vess A6600P Product Manual

Storage appliance for video surveillance

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Vess A6600P

Storage Appliance for Video Surveillance

Product Manual

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Page 2 Vess A6600P Series Storage Appliance for Video Surveillance Promise Technology Copyright © 2023 PROMISE T echnology, Inc. All Rights Reserved. PROMISE, the PROMISE logo, VTrak, Pegasus, SmartStor, SuperTrak, FastTrak, VessRAID, Vess, PerfectPATH, PerfectRAID, SATA150, ULTRA133, VTrak S3000, BackTrak, HyperCache, HyperCache-R, HyperCache-W, DeltaScan and GreenRAID are registered or pending trademarks of PROMISE T echnology, Inc.
Page 3 About this manual bout this guide This Product Manual describes how to setup, use, and maintain the Vess A6600P. This manual includes a full table of contents, chapter task lists, and numerous cross-references to help you find the specific information you are looking for.
Page 4 Vess A6600P Series Storage Appliance for Video Surveillance Promise Technology WARNING Operation of this equipment in a residential environment could cause radio interference. Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number.
Page 5 This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The point of contact for regulatory matters is PROMISE TECHNOLOGY EMEA, Science Park Eindhoven 5228, 5692 EG Son, The Netherlands.
Page 6 Vess A6600P Series Storage Appliance for Video Surveillance Promise Technology Afety nformAtion Observe all warnings on the product and in the operating instructions. To reduce the risk of bodily injury, electric shock, fire, and damage to the equipment, observe all precautions included in this guide.
Page 7 Promise Technology About this manual WARNING Hazardous moving parts. Keep away from moving fan blades. To reduce the risk of injury from a hot component, allow the surface to cool before touching. AVERTISSEMENT Pièces mobiles dangereuses. Tenir à l’écart des pales de ventilateur en mouvement.
Page 8 Vess A6600P Series Storage Appliance for Video Surveillance Promise Technology Stability hazard : The rack may tip over causing serious personal injury. Before extending the rack to the installation position, read the installation instructions. Do not put any load on the slide-rail mounted equipment in the installation position.
Page 9 • Use an approved power cord. If you have questions about the type of power cord to use, contact your PROMISE TECHNOLOGY INC. authorized service provider. • If you have not been provided with a power cord for your product or for any AC-powered option intended for your product, purchase a power cord that is approved for use in your country.
Page 10 Vess A6600P Series Storage Appliance for Video Surveillance Promise Technology quipmEnt odifications Do not make mechanical modifications to the system. PROMISE TECHNOLOGY INC. is not responsible for the regulatory compliance of PROMISE TECHNOLOGY INC. equipment that has been modified. quipmEnt EpaiRs and...
Page 11 • DO NOT disassemble, crush, puncture, short external contacts, or dispose of the battery in fire or water. • Replace only with PROMISE Technology Inc. spare battery designed for this product. Dispose of used batteries according to the manufacturer’s instructions and local disposal requirements.
Page 12 Vess A6600P Series Storage Appliance for Video Surveillance Promise Technology...
Page 13 Promise Technology Product Manual Contents �� bout this guide �� Afety nformAtion �� quipmEnt odifications �� quipment epAirs And ervicing �� attEry andling �� 1 ntroduction �� 2 pEcifications �� 4 ardwarE �� 4 ront Anel ArdwAre a6600p �� 5 ront of ��...
Page 14 Vess A6600P Series Storage Appliance for Video Surveillance Table of Contents scsi s (sAn) �� 26 onnect to i torAge etwork �� 27 AintenAnce �� 28 Eplacing a owEr upply �� 28 emoving the ower upply gui �� 29 romise AnAgement gui ��...
Page 15 Promise Technology Product Manual �� 48 lEar tatistics �� 49 anagEmEnt �� 49 iewing nformAtion �� 49 Aking ettings �� 50 aking Ettings �� 50 Hanging assword �� 51 reAting A �� 52 ist of riVilEgEs �� 52 ElEting a ��...
Page 16: Table Of Contents
Vess A6600P Series Storage Appliance for Video Surveillance Table of Contents �� 75 roubleshooting ? �� 76 ow do know wHEn a driVE is failing �� 76 heck rive tAtus gui �� 78 HEck riVE tatus in anagEmEnt �� 79...
Page 17 The Vess A6600P includes PCIe slots for added flexibility. The PCIe slots are suitable for video graphics cards, video encode/decode cards, RAID cards, or other useful functions available on the PCIe platform.
Page 18 Vess A6600P Series Storage Appliance for Video Surveillance Introduction pEcifications Model Vess A6600P General Form Factor 3U, 19” rack mount Function Storage Appliance for Video Surveillance Sixteen Hot-swappable drives Drives 3.5” SATA HDD 2.5” SATA SSD Controller Single Network Two Gigabit Ethernet RJ-45 ports (1000Base-T)
Page 19 Promise Technology Product Manual Model Vess A6600P RAID RAID Levels Supported 0, 1, 1E, 3, 5, 6, 10 (0+1), 30, 50, 60 Hot Spares Multiple global or dedicated hot-spare drives with revertible option Maximum LUNs per 256/32 System/Array Software Supported OS (64-bit)
Page 20 Introduction aRdwaRE The following section provides a summary of the front and back panel hardware features of Vess A6600P Storage Appliance for Video Surveillance. These enclosures are referred to collectively as Vess A6600P enclosures, Vess A6600P units or Vess A6600P subsystems throughout this document when the content applies to all models in the Promise Vess A6600P Series.
Page 21 The Vess A6600P enclosure features handles on each side used to secure the enclosure to an equipment rack. The system power button and two USB ports are located on the left side, and most of the front LED indicators are located on the right side.
Page 22 Vess A6600P Series Storage Appliance for Video Surveillance Introduction ront Anel Descriptions of the LED behavior and function for Vess A6600P enclosures. Vess A6600P front left side Power button OPAS LED Drive Status one LED per carrier Activity one LED per carrier...
Page 23 Promise Technology Product Manual Vess A6600P front right side Power System Status Global RAID Status ront PAnel behAVior The table below describes LED behavior when boot-up is finished and the system is functioning normally: LED Description Power Lights BLUE to indicate the system is powered on.
Page 24 Anel ArdwAre The rear panel of the Vess A6600P enclosures provide access to the hot-swappable power supplies, local management connection (via USB keyboard and VGA or HDMI monitor port), iSCSI (Ethernet) data ports, some units also provide I/O connections for audio sensor and alarm systems. The back panel includes two system fans.
Page 25 Promise Technology Product Manual Vess A6600P rear panel components 1 PSU fan vents 2 Power inserts 3 System fan vents 4 RS-232/DB9 5 D-Sub VGA port 6 Display Port 7 HDMI port 8 USB 3.2 Gen 2 (4 ports) 9 Optical SPDIF Out port...
Page 26 HDMI Provides video out connection for HDMI enabled monitors used to view the management interface. USB Use to connect to a USB keyboard for managing the Vess A6600P Series, or use it to transfer data to or from a USB memory device.
Page 27 Etup This chapter presents the basics on unpacking, setting up hardware for the Vess A6600P. Hardware installation includes installing the unit in an equipment rack, connecting the power, making network, data and management connection to the device, and installing hard drives.
Page 28 Vess A6600P Series Storage Appliance for Video Surveillance Introduction npacking Note The Vess A6600P Series can accommodate SATA (6Gbps) hard drives. ACking The Vess A6600P box contains the following items: • Vess A6600P 16-bay enclosure • Screws for disk drives •...
Page 29 • Mount the rails to the rack using the appropriate screws and flange nuts, fully tightened, at each end of the rail. • Do not load the rails unless they are installed with screws as instructed. • The rails available for the Promise Vess A6600P unit are designed to safely support that Promise Vess A6600P unit when properly installed. Additional loading on the rails is at the customer’s risk. • Promise Technology, Inc. cannot guarantee that the mounting rails will support your Promise Vess A6600P unit unless you install them as instructed. Note To lighten the Vess A6600P enclosure, you can remove the power supplies. Replace the power supplies after the Vess A6600P unit is mounted in your rack.
Page 30 Please refer to the Quick Installation Guide included with the mounting rails for more detailed rack installation instructions. To install the Vess A6600P into a rack with the supplied mounting rails: 1. Check the fit of the mounting rails in your rack system. 2. Adjust the length of the mounting rails as needed.
Page 31 3. Place the Vess A6600P onto the rails. • At least two persons are required to safely lift the system. • Lift the Vess A6600P itself. Do not lift the system by its brackets. Placing the system onto the rack rails...
Page 32 Vess A6600P Series Storage Appliance for Video Surveillance Introduction 4. Secure the enclosure to the rack. • The unit attaches to the rack posts using the included screws and flange nuts. One screw each side, in the upper hole only. • Use the attaching screws and flange nuts that came with the Vess A6600P. Secure to rack Screws and flange nuts attach the system to the rack posts System installed in rack...
Page 33 Promise Technology Product Manual nstalling RivEs The Vess A6600P subsystems support: • SATA hard disks • 3.5-inch hard disk drives • SATA 2.5-inch hard disk drives (Optional) umber of rives equired The table below shows the number of drives required for each RAID level...
Page 34 Vess A6600P Series Storage Appliance for Video Surveillance Introduction riVe umbering You can install any suitable disk drive into any slot in the enclosure. The diagram below shows how drive slots are numbered on the Vess A6600P. Slot numbering is reflected in the web management user interfaces. Drive slot numbering for Vess A6600P Install all of the drive carriers into the enclosure to ensure proper airflow, even if you do not populate all the carriers with disk drives.
Page 35 Arrier The drive carrier accommodates 2.5-inch and 3.5-inch drives. Vess A6600P disk carrier - front view Pull here to release the carrier handle latch. Then pull the carrier straight out by the handle. Push here when returning or Place your free hand under the carrier.
Page 36 Vess A6600P Series Storage Appliance for Video Surveillance Introduction 3.5” d nstAlling rive in the Arrier The instructions below apply 3.5” hard disk drives installed in drive carriers intended for use with models Vess A6600P. 1. Remove a disk drive carrier.
Page 37 Arrier The instructions below apply 2.5” hard disk drives installed in drive carriers intended for use with Vess A6600P. 1. Remove a disk drive carrier. 2. Carefully lay the disk drive into the drive carrier at the front, so that the screw holes on the bottom of the carrier line up correctly with the power and data connectors facing away from the carrier handle.
Page 38 Gigabit network connection is done using Promise Management GUI, a web browser based GUI. network ConneCtion Vess A6600P has two Gigabit Ethernet RJ-45 ports on the rear panel for connection to an Ethernet network. Use this connection with Promise Management GUI to login as the device administrator.
Page 39 These LEDs will light green to indicate normal operation. A red or orange LED indicates a problem or unit failure. Important The Vess A6600P feature two N+1 power supplies. In this arrangement, one PSU is redundant, so a minimum of one PSU is needed to power up the enclosure.
Page 40 Vess A6600P Series Storage Appliance for Video Surveillance Introduction owER nclosuRE With the power supplies connected, the system can now be powered on. To power on the Vess A6600P subsystem, press the Power button on the front left bracket facing (see figure below). Observe the LEDs on the front panel to make certain the boot up proceeds smoothly.
Page 41 Promise Technology Product Manual Vess A6600P front right side Power System Status Global RAID Status Global HDD Activity Not used System Heartbeat ront PAnel behAVior The table below describes LED behavior when boot-up is finished and the system is functioning normally: LED Description Power Lights BLUE to indicate the system is powered on. System Status Lights GREEN when healthy, RED if there is a critical problem (LD offline, fan malfunction, voltage out of range, system temperature alert), blinks RED for HDD high temperature alert remains dark when not ready.
Page 42 Vess A6600P Series Storage Appliance for Video Surveillance Introduction scsi s (sAn) onnect to i torAge etwork Important For a list of supported HBA NICs and switches, download the latest compatibility list from PROMISE support: http://www.promise.com/support/. This arrangement requires: •...
Page 43 Promise Technology Product Manual aintEnancE This chapter covers the following topics: • “Replacing a Power Supply” Warning Make certain the replacement power supply unit (PSU) is identical to the PSU already installed. All PSU installed must be the same make and model.
Page 44 Vess A6600P Series Storage Appliance for Video Surveillance Maintenance Eplacing a owER upply The Vess A6600P systems can accommodate two AC power supplies in the bay at the rear of the chassis. Each unit provides up to 550 Watts of power. Only a single power supply is required for operation, with the second power supply purely as a redundant, load-sharing backup. It can be removed without affecting system operation. Installing and Removing the Power Supply 1. Align the power supply unit with the power supply slot. Ensure that the LED appears on the left when you are installing the power supply unit. 2. Carefully slide the PSU all the way into the power supply bay until it clicks into place. emoving the ower uPPly To remove a failed power supply, please first identify the failed power supply . 1. Hold onto the power supply handle while pressing the locking lever towards the power supply handle. 2. Pull to remove the power supply from the chassis. 1. Before replacing the power supply, power off the server, unplug the power cord, and disconnect all wiring from the power supply.
Page 45: Gui
• “Logging in over the Network” on page 30 ogging in At the nClosure At the Vess A6600P enclosure to log into Promise Management GUI, do one of the following actions: • Double-click the Promise Management GUI desktop icon. •...
Page 46 GUI through the network interface. If the Firewall is running, no management access is permitted from the network. You can log into Promise Management GUI from any PC with a network connection to the and Vess A6600P Series enclosure. 1. Launch your Browser.
Page 47 Promise Technology Product Manual Secure Connection • Promise Management GUI uses a secure HTTP connection ...https:// • Enter the Subsystem IP address ....(Port 1 = 192.168.0.1 / Port 2 = 192.168.1.1) •...
Page 48 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager ogin Creen When the opening screen appears: 1. Type administrator in the User Name field. 2. Type password in the Password field. 3. Click the Login button. The User Name and Password are case sensitive. The Promise Management GUI login screen After logging in, the Quick Links menu appears.
Page 49 Promise Technology Product Manual gui i sing the romise AnAgement nterfAce Promise Management GUI is browser-based RAID management software with a graphic user interface. Basic user interface components and functions include: Promise Management GUI interface - Subsystem home page There are three parts to the Promise Management GUI interface: 1.
Page 50 Language – Choose a display language View – To view the Event Frame, Logout – To logout sing Tree View enables you to navigate around all components of the Vess A6600P enclosure, software management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives. The figure below shows the components of Tree View. Promise Management GUI Tree View The Administrative Tools section is different for the Administrator and Super Users than for other users.
Page 51 AnAgement Management View displays information and settings menus according to the item you choose in Tree View. It presents the user interface for the Vess A6600P enclosure, including creation, maintenance, deletion, and monitoring of disk arrays and logical drives. Function tabs access menus to control specific actions and processes. Click the Help link to the right of the tabs in Management View to access online help for the function currently displayed.
Page 52 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager iewing the Vent rAme To view the Event Frame, click Show Event Frame in the Header. To hide the Event Frame, click Hide Event Frame in the Header.
Page 53 Promise Technology Product Manual ogging out oF romise AnAgement There are two ways to log out of Promise Management GUI: • Close your browser window • Click Logout in the Promise Management GUI Header Clicking Logout brings you back to the Login Screen. After logging out, you must enter your user name and...
Page 54 The menus listed under Subsystems are all the menus used for device management. Click on the Subsystems icon to view read-only information for the Vess A6600P including the management IP address, Alias, Model and WWN. To view the menus used for system management, click the + symbol of the Subsystems icon to reveal the child menu icons for the following: •...
Page 55 Promise Technology Product Manual ackgRound ctivitiEs Background activities perform a variety of preventive and remedial functions on your physical drives, disk arrays, logical drives, and other components. You can run a background activity immediately or schedule it to run at a later time.
Page 56 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager AnAge Ackground ctivities ettings The parameters listed in the Background Activities menu are configured in the Background Activities Settings menu. To change Background Activities settings 1. Click the Subsystem icon of the subsystem on which you want to view Background Activities.
Page 57 Promise Technology Product Manual ebuilD ettings To change Rebuild setting the in Background Activities Settings menu: 1. Use the Rebuild Rate drop-down menu to choose a rate: • Low – Fewer system resources to the Rebuild, more to data read/write operations.
Page 58 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager Background Synchronization Rate 1. To change Background Synchronization Rate setting the in Background Activities Settings menu: Click the Synchronization Rate drop-down menu and choose a rate: • Low – Fewer system resources to Synchronization, more to data read/write operations.
Page 59 Promise Technology Product Manual eDunDAnCy heCk Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies. Note You can use the scheduler to set up a Redundancy Check Schedule. To set up a schedule, click the menu expander to the right of the Scheduler tab and select Redundancy Check Schedule. Redundancy Check Rate To change Redundancy Check Rate setting the in Background Activities Settings menu: 1.
Page 60 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager Predictive Data Migration (PDM) is the migration of data from the suspect physical drive to a spare drive, similar to rebuilding a logical drive. But unlike Rebuilding, PDM constantly monitors your physical drives and automatically copies your data to a spare drive before the physical drive fails and your logical drive goes Critical.
Page 61 Promise Technology Product Manual ediA Atrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks are enabled by default on all disk arrays and spare drives. Media Patrol is concerned with the media itself, not the data recorded on the media.
Page 62 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager anaging ctivity cHEdulEs Schedules for Media Patrol, Redundancy Check and Spare Drive Check can be created to run during off peak times. DD or Delete An ACtiVity sCheDule To add, enable or delete an activity schedule, click on the Subsystem in Tree View, then click on the Scheduler menu expander to the right of the Scheduler tab.
Page 63 Promise Technology Product Manual vEnt Event logs are useful for troubleshooting, tracking functions and monitoring subsystems. To view, save or clear subsystem event logs, click on the subsystem in Tree View, then click on the Event menu expander. Choose to display Runtime Events or NVRAM Events. Event logs can be saved as a simple text file by clicking the Save...
Page 64 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager dministRativE ools Click the + symbol of the Administrative Tools icon reveal subsystem administrative tools menu links for User Management, View Network Settings, Performance Monitoring and Software Management. The Administrative Tools menu lists text hyperlinks to these same menus, plus links to menus to Restore Factory Default settings, Clear Statistics and Save System Service Report.
Page 65 Promise Technology Product Manual anagEmEnt User Management deals with user accounts. iewing nformAtion The view a list of users, their status, access privileges, display name, and email address: 1. Click the Administrative Tools icon. 2. Click the User Management icon.
Page 66 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager Aking ettings To change your own user settings: 1. Log into Promise Management GUI under your own user name. 2. Click the Administrative Tools icon. 3. Click the User Management icon.
Page 67 Promise Technology Product Manual reAting A To create a user: 1. Log into Promise Management GUI as the Administrator or a Super User. 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Create tab in Management View.
Page 68 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager ist oF riVileges • View – Allows the user to see all status and settings but not to make any changes • Maintenance – Allows the user to perform maintenance tasks including •...
Page 69 Promise Technology Product Manual etwork ettings To view network settings for the Ethernet ports, including the port used for access to Promise Management GUI, click on the View Network Settings icon under Administrative Tools. Information listed for each port includes: •...
Page 70 A onFigurAtion CriPt You can import a previously saved configuration script to automatically configure your Vess A6600P subsystem. The script must be a plain, non-encrypted text file. This file can be saved from the same system, or from another Vess A6600P subsystem. See the next section, “Exporting a Configuration Script” on page 55 for instructions on how to save the file to your host PC. Cautions Do NOT attempt to write or modify a configuration script until you receive guidance from Technical Support. Importing a configuration script overwrites the current settings on your Vess A6600P subsystem.
Page 71 Promise Technology Product Manual xPorting A onFigurAtion CriPt You can save the configuration from one Vess A6600P subsystem, export it, and then import it to automatically configure your other Vess A6600P subsystems. To export a configuration script: 1. Click the Administrative Tools icon. 2. Click the Service Management icon. 3. Click the Export tab in the Service Management menu. 4. Choose Configuration Script from the Type drop-down menu.
Page 72: Ervice Eport
Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager AVing A erViCe ePort A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting. To save a system configuration file: 1. Click on the Subsystem icon (IP address and device name) in Tree View to open the Subsystem Information display.
Page 73 Promise Technology Product Manual The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port • BBM Info – Bad Block Manager • Phydriv Info – Basic physical drive information • BGA Summary – Status and settings •...
Page 74 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager mAil ervice Email service enables the RAID subsystem to send you Email messages about events and status changes. By default, Email service is set to Automatic. mAil...
Page 75 Promise Technology Product Manual mAil ettings To change Email service settings: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click on Email in the Service List of the Service Management menu. 4. Make settings changes as required: Under Service Setting -- Email choose a startup type: •...
Page 76 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager erformAnce onitoring The Performance Monitor displays real-time performance statistics for logical drives and physical drives. The vertical scale adjusts dynamically to accommodate the statistical data. Because it reports performance in real-time, to see data in the monitor, there must be I/O data activity taking place between the subsystem and the Host.
Page 77 Promise Technology Product Manual 6. Under Physical Drive, choose the metric you want to see from the Measurement drop-down menu. Information Read/Write • Bandwidth in MB/s • Read bandwidth • Maximum latency in ms • Write bandwidth • Average latency in ms •...
Page 78 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager ontRollERs Click on a specific controller in Tree view to display information or statistics for a controller. Or to change controller settings. See the following sections: • “View Controller Information”...
Page 79 Promise Technology Product Manual Controller information includes: • Controller ID • Serial Number • Alias • Hardware Revision • Operational Status • WWN • Power on Time • SCSI Protocols Supported • Cache Usage • Install Package Version • Dirty Cache Usage • Install Package Build Date...
Page 80 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager iewing ontroller tAtistics To view controller statistics: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller for which you want to view statistics. 3. At the top of the Information display menu, between the Information and Settings tabs, click on the menu expander to reveal the Statistics link.
Page 81 Promise Technology Product Manual ontroller ettings To make controller settings: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller you want to manage. 3. Click the Settings tab. 4. Make settings changes as required: • Enter, change or delete the alias in the Alias field.
Page 82 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager nclosuREs The Enclosure menus are used to provide information for and monitor the status about the various components of the enclosure unit. Click on a specific enclosure in Tree view or in the Enclosures list to display information or settings menus for an enclosure. See the following sections: • “Enclosure Information”...
Page 83 Promise Technology Product Manual Enclosure Information display nclosure temPerAture sensor settings The temperature threshold settings are used to send event notices when the internal temperature reaches a high level. To set enclosure temperature thresholds, click on the enclosure in Tree View, then click on the Settings tab to view the Enclosure Settings menu. There are two thresholds to configure:...
Page 84 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager Hysical RivEs The Physical Drives menus are used to view information and statistics about physical hard drives installed in the enclosure and to set Global Settings for hard drives. To see the Physical Drives List, expand the individual Enclosure icon in Tree View to see the Physical Drives icon for the enclosure.
Page 85 Promise Technology Product Manual The information listed for individual physical drives includes: Physical Drive Information • Physical Drive ID • Configuration Status • Location [Enclosure # Slot #] • Model • Alias • Drive Interface • Physical Capacity • Serial Number •...
Page 86 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager RRays and ogical RivEs Disk arrays and logical drives are created and managed using the Disk Arrays menu. Use the Array Configuration menu to view the Disk Array List, and to create and delete disk arrays on the enclosure. Expand the Disk Arrays icon in Tree View to view menu links for existing arrays. Each array icon can be expanded again to see the Logical Drives icon, and this can be expanded to see each logical drive icon.
Page 87 Promise Technology Product Manual Information in the Disk Array menu includes: • Disk Array ID [#] • Media Patrol [Enabled/Disabled] • Alias • Drive Health Polling • Operational Status (see below) • Power Management [Enabled/Disabled] • Total Physical Capacity •...
Page 88 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager ogicAl drive mAnAgement Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. The Logical Drive List can be accessed in Tree View by expanding the under Disk Arrays and clicking on the Logical Drives icon for any existing disk array, or simply click on the Logical Drive Summary icon for the Subsystem.
Page 89 Promise Technology Product Manual paRE RivEs When a physical drive in a disk array fails and a spare drive of the same type and adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive.
Page 90 Vess A6600P Series Storage Appliance for Video Surveillance Managing with the Web Manager ogical RivE ummaRy The Logical Drive Summary displays a list of all logical drives in the Subsystem. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located. The menu...
Page 91 Product Manual RouBlEsHooting This section focuses on how to address issues that might appear during the lifetime of the Vess A6600P enclosure. Common issues that customers might see include hard drive problems and how to know when there is a problem with a hard drive, and how to create and send a service report to technical support.
Page 92 Vess A6600P Series Storage Appliance for Video Surveillance Troubleshooting ow do know wHEn a dRivE is failing There are many options to determine the health of physical hard drives. In Web PAM PROe, you can either use the Event Frame or go to the Physical Drives information display. Or you can simply check the status LED of the drives on the device.
Page 93 Promise Technology Product Manual The Vess A6000 models have hard drive status and activity LEDs on each drive carrier. Also check the status indicators on the right side of the front of the device for clues about what is wrong.
Page 94 Vess A6600P Series Storage Appliance for Video Surveillance Troubleshooting heCk riVe tAtus in AnAgement To see the Event Frame, click Show Event Frame in the Web PAM PROe Header and check the list under Device , any physical drive problems will be indicated in the right most column, the top rows of the event table list the installed physical drives.
Page 95 Promise Technology Product Manual View individual physical drive information Note In order that hard disk problems can be anticipated and dealt with smoothly, it is highly recommended to make sure that Media Patrol is enabled and running and Auto Rebuild is enabled if you are not using a spare drive.
Page 96 Vess A6600P Series Storage Appliance for Video Surveillance Troubleshooting Enable Media Patrol • To enable Media Patrol, click on Background Activities in the Quick Links menu in the Home page, or, click on the Subsystem in Tree View then click on the Background Activities menu tab, click the expander to the right of the tab and select the Settings option from the pull down menu.
Page 97 Promise Technology Product Manual ebuilding A rrAy When you rebuild a disk array, you are actually rebuilding the data on one physical drive. • When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array begins to rebuild automatically using the spare drive.
Page 98 Vess A6600P Series Storage Appliance for Video Surveillance Troubleshooting ow to ebuild A rrAy When a physical drive is indicated to be degraded or in critical state, the array that contains that drive needs to be rebuilt. If you are not using Auto Rebuild (requires a Spare Drive), then you must rebuild the array manually after the affected drive has been replaced.
Page 99 Promise Technology Product Manual Now determine the source and target for the rebuild. In the new menu, choose the Source Physical Drive and Target Physical Drive from the menus, and click on the Submit button. Background Activities - Start Rebuild 2 The progress of the rebuild is displayed in the Background Activities information display.
Page 100 Vess A6600P Series Storage Appliance for Video Surveillance Troubleshooting ow to avE a ERvicE EpoRt A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting. Subsystem Information - Save Service Report To save a system configuration file: 1. Click on the Subsystem icon (IP address and device name) in Tree View to open the Subsystem Information display.
Page 101 Promise Technology Product Manual The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port • BBM Info – Bad Block Manager • Phydriv Info – Basic physical drive information • BGA Summary – Status and settings •...
Page 102: He A Larm B
Vess A6600P Series Storage Appliance for Video Surveillance Troubleshooting lArm uzzer is ounding whAt does this meAn When you first power-up the Vess A6000 system beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the system needs attention. But the buzzer alarm is not specific. Check the device LEDs and Events displays or logs for more information. When the alarm sounds: •...
Page 103: H Ow To Disable The Alarm Buzzer
Promise Technology Product Manual ow to DisAble the AlArm buzzer To disable the buzzer with Web PAM PROe, open Web PAM PROe, click on the enclosure in Tree View, then click on the Buzzer menu expander, scroll to Settings and click the Enable Buzzer option box to remove the...
Page 104: Faq
Vess A6600P Series Storage Appliance for Video Surveillance Q: What is Vess A6600P Series Storage Appliance for Video Surveillance? A: The Vess A6600P platforms are engineered specifically to be the best solution for midsize to large IP video surveillance deployments.
Page 105: Pdate
This appendix provides instructions for installing or updating the driver for the Promise RAID engine, as well as Management GUI, the management GUI for the Promise Vess A6600P Series. Follow instructions in the ReadMe.txt file to install the latest hardware driver for the RAID and the latest Management GUI version.
Page 106: C Ontacting T Echnical S Upport
Vess A6600P Series Storage Appliance for Video Surveillance Contacting Technical Support ontacting EcHnical uppoRt PROMISE Technical Support provides several support options for PROMISE users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
Page 107 Promise Technology Product Manual United States 39889 Eureka Drive, Newark, CA 94560, USA Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Australia Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// EMEA Netherlands Beatrix de Rijkweg 8 (2F), 5657 EG, Eindhoven, Netherlands Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com//...
Page 108 Vess A6600P Series Storage Appliance for Video Surveillance Contacting Technical Support Sweden Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Switzerland ITF Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Norway ITF Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Belgium Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com//...
Page 109 Promise Technology Product Manual Korea Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Hong Kong Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Singapore Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Japan 3F, Mura Matsu Bldg, 3-8-5, Hongo Bunkyo-ku Tokyo 113-0033, Japan Technical Support (E-Support): https://support.promise.com...
Page 110: Limited Warranty
Contacting Technical Support Limited Warranty PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components, except the cache backup battery, for a period of three (3) years;...
Page 111: Disclaimer Of Other Warranties
Promise Technology Product Manual Disclaimer of other warranties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, PROMISE disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.
Page 112: Your Responsibilities
Vess A6600P Series Storage Appliance for Video Surveillance Contacting Technical Support Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product.
Page 113 Promise Technology Product Manual • Use the original shipping carton and packaging • Include a summary of the product’s problem(s) • Write an attention line on the box with the RMA number • Include a copy of your proof of purchase You are responsible for the cost of insurance and shipment of the product to PROMISE.

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