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NETWORK TROUBLESHOOTING
You must set your network environment properly to use remote control software (Net Viewer or Web
Viewer).
1.Ping Test through your Router
Ping is a command-line tool used to check whether another computer is reachable from your own.
You can use the command either from the Windows Command Prompt or from a Linux terminal. The
following shows the sample output under Windows: Type "ping NVR IP address" (e.g. ping
192.168.0.26). If NVR and your computer are in same intranet (LAN) and are connected each other
through router, you will see successful ping test.
If you get time out message at ping test, you should fix this problem before going to next step.
•
Check if NVR and computer are in same intranet.
•
Check if there are other computers or devices that have same IP address in same
intranet.
•
Check if IP address, subnet mask and gateway address are correct.
2. Direct ping test without Router
You can do ping test simply with direct connection between PC and NVR. If it fails, please check
your intranet (LAN) configuration.
•
Connect PC and NVR using Crossover LAN cable (usually orange color).
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