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Troubleshooting
The following sections can help you solve problems that you may be experiencing with your
phone. Troubleshooting topics include:
•
•
•
Contact Information
Your system administrator can help you with items such as changing your settings or modifying
phone features. System administrator duties include:
•
•
•
•
Contact your system administrator with questions that are not covered in this user guide If you
need further assistance, you can find provider information on the
(www.mitel.com). All sales, service, and support are coordinated at the local level.
Error Messages
The following error messages may appear when using your phone.
CANNOT ACCESS FEATURE
CANNOT ACCESS RESERVED
FEATURE
INVALID FEATURE CODE
INVALID EXTENSION NUMBER
NO UPDATE PERFORMED
Mitel
®
8662 IP Phone User Guide – Issue 13, September 2009
Contact Information: Information about system administrator contacts.
Error Messages: Error messages and descriptions.
Troubleshooting Tips: Possible problems and methods to solve them.
Adding new user accounts.
Setting the date and time.
Programming System Speed-Dial numbers.
Making system changes, such as changing user names and extension numbers.
Message
Mitel Web site
Reason
The feature is enabled but other feature-related
conditions were not met. Retry and make sure that all
feature-related conditions are met.
Your system does not support the feature. Contact your
system administrator for more information.
The feature code entered does not exist. Retry using
the correct feature code (see
The extension number entered does not exist. Retry
using a valid extension number.
The feature was not completed or one or more feature
conditions were not met.
Troubleshooting
page
13).
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Table of Contents
Troubleshooting
