Mitel USER GUIDE 8662 User Manual
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Mitel USER GUIDE 8662 User Manual

Mitel USER GUIDE 8662 User Manual

Mitel ip phone user manual
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M I T E L
8662
IP Phone User Guide

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Summary of Contents for Mitel USER GUIDE 8662

  • Page 1 M I T E L 8662 IP Phone User Guide...

  • Page 3: Feature Buttons

    Answers calls. OUTGOING Selects an outgoing line for external calls. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature ACD Agent – Log In/Out Automatic IC Call Access –...

  • Page 4: Answering Calls

    Placing a Page Announcement 1. Press the PAGE button. 2. Enter the page-zone number (0 to 9). 3. After the tone, make your announcement, and then hang up. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...
  • Page 5 For sales, service, or technical support, contact your local authorized provider: Enter provider information above. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel home page (www.mitel.com) to find a location near you.

  • Page 6: Safety Notices

    Maintenance and Repair There are no user serviceable parts inside the phones. For repairs, return the phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 7: Power Requirements

    CAUTION Phone Damage Hazard. If you are using an IP phone, make sure it is connected to the proper power supply before powering on. Contact your system administrator for more information. The IP phone requires any one of the following power supplies: •...

  • Page 8: Phone Usage

    The socket outlet, if used, shall be located near the equipment and shall be easily located by the user. • Use only Mitel approved power adaptors. See “Power Requirements” on • The handset supplied with the phone is not certified for use with any other phone. Use of the handset with any other phone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring.
  • Page 9 For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett...

  • Page 11: Table Of Contents

    Switching Keymaps ............. 16 Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Contents Page vii...
  • Page 12 Viewing Caller ID Information ........... . . 30 Page viii Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...
  • Page 13 Enabling or Disabling the Page Feature ......... . 45 Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Contents Page ix...
  • Page 14 Troubleshooting Tips ............52 Index Page x Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...

  • Page 15: Getting Started

    8600/8620/8622/8662 User Guide: Session Initiation Protocol (SIP) Mode, part number, 550.8024, from your system administrator. Because a variety of voice mail products work with the Mitel 5000 Communications Platform (CP), this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system.

  • Page 16: About Your Phone

    1 – Handset 5 – Programmable buttons 2 – Display 6 – Dialpad buttons 3 – Message Indicator lamp 7 – Feature buttons 4 – Menu buttons 8 – Speaker Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...

  • Page 17: Feature Descriptions

    Call information (during a call) • Message indication (after messages are received) Following are the feature display abbreviations: Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Abbreviation Word or Phrase ACCT CODE Account Code Conference DEST...

  • Page 18: Message Indicator Lamp

    You are on a call or using a feature. Your phone is idle. page 11 for instructions. for information about handsfree calls. See “Listening to Background Music” Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Description...

  • Page 19: Feature Buttons

    ANSWER OUTGOING Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Action Activates features while on active calls. Depending on how your system is configured, you may need to press this button before you dial a feature code.

  • Page 20: Phone Connectors

    You can adjust the volume levels of the handset receiver or headset. See “Changing Volume Levels” on Page 6 page page Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Headset port Handset port PC port LAN/Power port page...

  • Page 21: Headset Instructions

    To turn off Headset Mode and activate the handset and speakerphone: Dial 317. HEADSET MODE OFF appears. The handset or speakerphone is now activated. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 (Speaker) to connect to or disconnect from calls. page Getting Started Page 7...

  • Page 23: Personalizing Your Phone

    3. Press select the ring tone. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 (Up) to increase the volume, or press (Up) or (Down) or 1 to 9 to listen to ring tones. (Speaker), #, the ACCEPT menu button, or lift and replace the handset to...

  • Page 24: Adjusting The Display Contrast

    Dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 10 (Up) or (Down) to adjust the contrast. (Speaker). Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...

  • Page 25: Using Programmable Buttons

    Contact your system administrator for details. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 “Default Access Codes” and “Default Feature Codes” on page Before assigning a speed-dial number to a button, the number must be stored with either a Station or System speed-dial code.

  • Page 26: Default Access Codes

    Phone Extensions Hunt Groups Page 12 Code Type 911 (999/112 Europe) 92001 to 92208 Code Type 1000 to 1999 2000 to 2299 Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Code New Code 92000 Code New Code...

  • Page 27: Default Feature Codes

    Do-Not-Disturb – Cancel These features shown may or may not be enabled for your system. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 If your system administrator changes any of the Feature Personalizing Your Phone Page...
  • Page 28 Redirect Call Reminder Message Reminder Message – Cancel Remote Programming Reverse Transfer (Call Pick-Up) Ring Intercom Always – On and Off Page 14 Feature Page Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Code New Code...

  • Page 29: Programming Programmable Buttons

    You can also use Direct Station Selection/Busy Lamp Field (DSS/BLF) units to add additional programmable buttons to your phone. Contact your system administrator for details. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Feature Page Description The extension is busy or off-hook.

  • Page 30: Viewing Button Assignments

    STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press Page 16 (Speaker) to exit. page (Special), and then dial 399. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 page page page page page page...

  • Page 31: Answering And Placing Calls

    AUTO TRNK ACCESS ON appears. Dial 360 to turn Automatic Call Access for incoming external calls off. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 page 27. After disabling Handsfree Mode, you can use your (Speaker) to answer a call while using a headset, or to ““Answering Waiting...

  • Page 32: Redirecting Calls

    This feature may or may not be enabled for your system. Page 18 page page 17." 43). The call is redirected to the destination specified. Your system administrator creates Answer (Speaker). Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...

  • Page 33: Placing Internal Calls

    Stay on the line and wait for the extension to become available—do not hang up. If Camp-on is enabled, you hear Music-on-Hold while you are waiting. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Answering and Placing Calls “Requesting a Callback (Queuing the Phone)” “Using Camp-on”...

  • Page 34: Placing External Calls

    See “Using Account Codes” on page If there is no redial number available, the display shows NO NUMBER TO DIAL. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...

  • Page 35: Using Speed Dial

    Do not use hyphens or colons in stored speed-dial numbers. 7. Press # to save the location. STN SPD BIN # <number> UPDATED appears. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 (Up) or (Down) to scroll through the speed-dial locations. (Up) or (Down) to scroll through the speed-dial locations.

  • Page 36: Using The Dialpad Buttons To Enter Characters

    Number of Times Button is Pressed English/Spanish Characters Japanese (Katakana) Characters & ’ ñ (Speaker), #, or lift the handset to save the entry. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 23) and Do-Not-Disturb (see “Using long...

  • Page 37: Dialing Station Speed-Dial Numbers

    Enter the speed-dial location (0 to 9 for Station Speed-Dial or 000 to 999 or 0000 to 4999 for System Speed Dial). Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 (Up) or (Down) to scroll through the speed-dial locations, and then page 23 “.

  • Page 38: Using The Directory

    9 W X Y Z w x y z ÿ Scroll to next entry Scroll to previous entry Cancel search Activate selection Move the cursor to the left, deleting existing characters page Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...

  • Page 39: Using Account Codes

    Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 (Up) or (Down) or the >> (Next) or << (Previous) menu buttons to scroll The IC directory may display two similar entries, one without an asterisk and one with an asterisk.

  • Page 41: Call Features

    Speakerphone Mode. This feature may or may not be enabled for your system. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 improves transmission quality while on a speakerphone (Special), and then press .(Speaker). (Special), and then dial 310. The speakerphone will return to standard mode...

  • Page 42: Using Ring Intercom Always

    (Special), and then dial 335. ENTER EXTENSION NUMBER appears. (Hold), and then lift the handset or press (Special), and then dial 330 or press the FLASH menu Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 (Speaker). <Caller> WAS...

  • Page 43: Transferring Calls

    To display your user information and the date and time: Press Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 page 34 page 47 for more information about using hunt groups. (Special), and then dial 300.

  • Page 44: Viewing Caller Id Information

    . FWD ALL CALLS TO <number> appears. (Speaker), or lift and replace the handset. ANY Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Code/Menu Button NO ANSWER BUSY NO ANSWER/BUSY...

  • Page 45: System Forwarding

    To turn System Forwarding on or off: Dial 354 to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Call Features Page 31...

  • Page 46: Using Personal Call Routing

    • home phone Your desk phone, softphone, home IP phone and voice mail extensions are already programmed in the system, so your system administrator can easily include them in your routing steps. To include your mobile and home phone numbers in your routing steps, you will need to provide these numbers to your system administrator.
  • Page 47 CANCELLED appears on the display for your main extension. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Calls simultaneously ring your desk phone and mobile phone, before going to voice mail. Calls ring your desk phone first, and then ring both your desk phone and mobile phone, before going to voice mail.

  • Page 48: Placing Conference Calls

    2. Announce the conference (if desired), and then hang up. CONFERENCE TFR from <name> appears on the called party’s display. The party must then press the flashing CNF button to connect to the conference. Page 34 Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...

  • Page 49: Dropping Out Of A Conference

    This feature may or may not be enabled for your system. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 (Hold), and then hang up. ENTER EXTENSION NUMBER (Hold). CONFERENCE PARTIES ON HOLD (Hold) twice for internal parties or the flashing CALL button for external parties.

  • Page 50: Using Group Listen

    (Special), and then dial 312 to turn group listen on. GROUP (Up) or (Down) or the >> (Next) or << (Previous) menu buttons to scroll Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 (SPEAKER) button Up to 20 entries...

  • Page 51: Using Secondary Extension Buttons

    To change the station password from another phone, see “Using Remote Programming to Change the Password” on Secondary Extension buttons must be programmed by your system administrator. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 page Call Features Secondary Extension Page 37...

  • Page 52: Using Remote Programming To Change The Password

    To use Remote Programming to turn off DND: Follow previous steps 1 through 4, and then dial 371. Page 38 page 43 for more information about using DND. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...

  • Page 53: Using Remote Programming To Forward Calls

    To use Remote Programming to disable Personal Call Routing: Follow steps 1. - 4. above, dial 362 (Personal Call Routing Off), and then hang up. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 page 30 for more information about Manual Call Forwarding. page 32...

  • Page 55: Messages

    LEAVE MESSAGE ON EXTENSION appears. 2. Enter the extension number. MESSAGE LEFT FOR <name> appears. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 page page Because a variety of voice mail products work with the 5000 CP, this guide does not include voice mail instructions.

  • Page 56: Viewing And Responding To Messages

    1. Press MSG or the VIEW MESSAGE menu button. MSG <message information> appears. 2. Press * or the DELETE menu button to delete the displayed message. Page 42 Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...

  • Page 57: Using Do-Not-Disturb

    To turn off DND: Press the DND menu button, and then press DND OFF. DO-NOT-DISTURB OFF appears. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 New Message Code (Up) or (Down) to scroll through the messages.

  • Page 58: Using Reminder Messages

    Call Engineering Call Marketing Call Accounting Cancel DND Cancel Call Fwd Take Medication Make Reservation Review Schedule Lunch Reminder (Up) or (Down) to scroll through the messages. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 New Message...

  • Page 59: Paging Other System Users

    To enable or disable paging for your phone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Number Description Messages Page 45...

  • Page 61: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Hunt Groups page Page 47...

  • Page 62: Logging Out Of Acd Hunt Groups

    The feature is not available at your phone. • You already have four parties in your call. • Not enough system circuits are currently available. • The Agent Help Extension is in DND. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...

  • Page 63: Diverting Hunt Group Calls

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Hunt Groups page 35 for more information Page 49...

  • Page 65: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide If you need further assistance, you can find provider information on the (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your phone.

  • Page 66: Troubleshooting Tips

    Contact your system administrator for more information. Before assigning the speed-dial number to a programmable button, you must store the number with either a Station or System Speed-Dial code. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Possible Solution...
  • Page 67 NO CALL TO HANDOFF. Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Problem The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred: •...

  • Page 69: Index

    Calls answering 17 camping-on to phone 19 conference, placing 34 Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 external, placing 20 forwarding 30 logs, using 36 monitoring 49 muting the microphone 28 phone, queuing for 19...
  • Page 70 48 Individual Hold, using 28 Internal Calls, placing 19 Keymaps changing 16 switching 16 LAN/Power Jack 6 Language, changing 10 LCD Contrast, changing 10 Logs, call 36 Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...
  • Page 71 Personal Call Routing 39 using 37 Reverse Transfer (Call Pickup), using 29 Ring Intercom Always, using 28 Ring Message Indicator 4 Ring Tone changing 9 selecting 9 Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009 Index...
  • Page 72 42 leaving 41 listening to 42 Volume Levels 9 Volume Levels, changing 9 Waiting Calls, answering 17 Waiting Inter-Station Messages, deleting 42 Welcome 1 Wrap-Up Timer, stopping 48 Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009...
  • Page 74 Part No. 550.8117 Issue 13, September 2009 A661/9228A...

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