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Table of Contents
Related Manuals for Mitel 5324 IP
Summary of Contents for Mitel 5324 IP
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- Page 2 5312/5324 IP Phones User Guide NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions.
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Page 3: Table Of Contents
ABOUT YOUR PHONE ... 1 Ring/Message Indicators ... 4 Selecting Menu Options... 4 Using Your IP Phone with Mitel Unified Communicator Express... 4 Using Your IP Phone in Remote Mode... 4 About Feature Access Codes ... 4 For Users on Resilient 3300 ICP Systems ... 5 Line Interface Module ... - Page 4 Call Forward ... 18 Call Forward - Remote (I am Here) ... 19 Call Forward - End Chaining... 20 Call Forward - Forced (5324 IP Phone only) ... 20 Call Forward - Override ... 20 Messaging - Advisory ... 20 Messaging - Callback ...
- Page 5 Group Presence... 38 Handoff - Personal Ring Groups... 39 USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT ... 40 Using the 5310 Conference Unit with a Mouse ... 40 Using the 5310 Conference Unit without a Mouse ... 41 USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) ...
- Page 6 5312/5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY)... 45 FEATURE ACCESS CODES ... 46 - vi -...
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Page 7: About Your Phone
Module, 5310 IP Conference Unit, and the 12 and 48 Button Programmable Key Modules. The 5324 IP Phone can be used as an ACD Agent Phone or a Teleworker phone. The personal key on the bottom left (5312) or bottom right (5324) is always your Prime Line; the remaining personal keys can be programmed as: ... - Page 8 5312/5324 IP Phones User Guide 5312 IP Phone 5324 IP Phone - 2 -...
- Page 9 Personal keys have Designation Card status indicators. On a 5324 IP Phone, the bottom right personal key is always your Prime Line key. On the 5312 IP Phone, the bottom left personal keys is always your Prime Line key.
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Page 10: Ring/Message Indicators
Using Your IP Phone in Remote Mode Remote Mode allows the 5312 and 5324 IP Phone to be used as a Teleworker in the home or in other locations away from the office. For information on how to program your IP Phone for remote operation, refer to the Multi-protocol Border Gateway Remote IP Phone Configuration Guide available at http://edocs.mitel.com. -
Page 11: For Users On Resilient 3300 Icp Systems
The Line Interface Module is an optional device that adds an analog phone line (POTS) capability to your 5324 IP phone only. If Emergency Call Routing is not programmed on your 3300 ICP, you must use the Line Interface Module to dial emergency calls. For more information on emergency number dialing, refer to Emergency Calls. -
Page 12: Tips For Your Comfort And Safety
5312/5324 IP Phones User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. -
Page 13: Customizing Your 5312/5324 Ip Phone
CUSTOMIZING YOUR 5312/5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: Press (UP) or To adjust the Ringer Pitch while the set is idle: 1. Press (APPLICATIONS). 2. Press # or the No softkey until "Ringer Adjust?" appears. -
Page 14: Feature Keys
6. Press # or the No softkey until the desired feature appears. 7. Press * or the Yes softkey. 8. On a 5312 IP Phone only, press # to save the feature under the chosen key. 9. Press (APPLICATIONS), or press another personal key and proceed to program another feature. - Page 15 5312/5324 IP Phones User Guide 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey. - 9 -...
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Page 16: Making And Answering Calls
5312/5324 IP Phones User Guide MAKING AND ANSWERING CALLS Make a Call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following: Dial the number ... -
Page 17: Auto-Answer
Auto–Answer To enable or disable Auto–Answer: Press the programmed Auto-Answer feature key. To enable or disable Auto-Answer on a 5324 IP Phone only: 1. Press (APPLICATIONS). 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: ... -
Page 18: Phonebook
Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To end a call, do one of the following: On a 5324 IP Phone only, press the Hang up softkey. Press (CANCEL). Wait for the caller to hang up. -
Page 19: Redial
3. Press * or the Yes softkey. 4. Press a personal key that isn't a line key. 5. Press * or the Change softkey 6. On a 5324 IP Phone only, press the Yes softkey. (APPLICATIONS). - 13 - 5312/5324 IP Phones User Guide... -
Page 20: Speed Call - Personal
To enter a trunk flash, press information about the use of this feature.) 8. On a 5312 IP Phone only, press the personal key again. 9. Do one of the following: To make the number private, press * or the Priv softkey ... -
Page 21: Group Listen
Press the programmed Group Listen feature key. To change a Group Listen call into a Handsfree call so that others in the room can join the conversation: 1. Press (SPEAKER). 2. Hang up the handset. 3. CALL HANDLING 5312/5324 IP Phones User Guide - 15 -... -
Page 22: Hold
5312/5324 IP Phones User Guide Hold To place a call on Hold: Press (HOLD). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: ... -
Page 23: Conference
To Split a Conference and speak privately with the original party on a 5312 IP Phone (only): 1. Press (TRANS/CONF). 2. Dial the appropriate feature access code. To Split a Conference and speak privately with the original party on a 5324 IP Phone (only): Press the Split softkey. Add Held (5324 IP Phone only) To move a call on hold to another line appearance: 1. -
Page 24: Swap
4. Press # or the Next softkey until the type of Call Forward that you want to set up appears (see above). 5. On a 5324 IP Phone only, press * or the Review softkey. 6. If a number is already programmed, press * or the Change softkey . -
Page 25: Call Forward - Remote (I Am Here)
On a 5312 IP Phone, press * (Change) and then press # (TurnOff/TurnOn) On a 5324 IP Phone, press the Review softkey. Press the Change softkey. To turn Call Forward on, press the TurnOn softkey, or, to turn Call Forward off, press the TurnOff softkey. -
Page 26: Call Forward - End Chaining
To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Hang up. Call Forward - Forced (5324 IP Phone only) To force an incoming call to be forwarded: Press the Forward softkey. -
Page 27: Messaging - Callback
To leave a Callback Message when you hear busy or ringback tone: Press (MESSAGE) or, on a 5324 IP Phone only, press the Callback softkey. To respond to a message waiting condition on your 5312 IP Phone: 1. Press (MESSAGE). -
Page 28: Messaging - Cancel Callback
5312/5324 IP Phones User Guide On a 5324 IP Phone only, you can set, change, or clear a password (up to 7 digits, not including 0): 1. Press (APPLICATIONS). 2. Press the No softkey until "Set Password?" appears. 3. Press the Yes softkey. -
Page 29: Using Other Features
2. Dial appropriate feature access code. 3. Dial the Account Code digits. 4. Press #. 5. Press (CANCEL). To enter an Account Code during a call on a 5324 IP Phone: 1. Press (APPLICATIONS). 2. Press the Yes softkey. 3. Dial the Account Code digits. -
Page 30: Call Park
5312/5324 IP Phones User Guide Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party. -
Page 31: Campon
3. Dial the number of the station with Do Not Disturb activated. 4. Hang up. Override To use Override when you encounter busy or Do Not Disturb tone: Press the Intrude feature key. 5312/5324 IP Phones User Guide - 25 -... -
Page 32: Paging
5312/5324 IP Phones User Guide Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. -
Page 33: Direct Paging - Handsfree Answerback Disabled
3. Speak to the paging party. Press MUTE to alternate between handset/headset and handsfree calls. The party paging you receives a busy tone. Handsfree Answerback does not interrupt your call. (CANCEL). - 27 - 5312/5324 IP Phones User Guide (MUTE) -
Page 34: Direct Voice Call
5312/5324 IP Phones User Guide To answer Direct Page calls when Handsfree Answerback is disabled: Phone state before Page arrives: Phone is idle and MUTE is OFF. You are on a handset call or headset call, and MUTE is OFF... -
Page 35: Timed Reminder (5324 Ip Phone Only)
Timed Reminder (5324 IP Phone only) To program a Reminder: 1. Press (APPLICATIONS). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. -
Page 36: Headset Operation
To turn Music on and off on a 5312 IP Phone when the phone is idle: Press the Music feature key. To turn Music on and off on a 5324 IP Phone when the phone is idle: 1. Press (APPLICATIONS). -
Page 37: Group Paging / Meet Me Answer
Most keys on the device are disabled, except for the dial pad and volume keys. The following access and keys are disabled: Menu access Softkeys Feature access keys 5312/5324 IP Phones User Guide - 31 -... -
Page 38: User Pin (5324 Ip Phone Only)
Note: If a user PIN has not been assigned, enter # when prompted for the PIN to unlock the phone. User PIN (5324 IP Phone only) A Personal Identification Number (PIN) allows a user to log into a set as a hot desk user or generic SIP user. -
Page 39: Trunk Flash
To stop and save a recording, press the Record Call feature key. To stop and erase a recording, press To control recording on a 5324 IP Phone, do one or all of the following: To pause recording, press the Pause softkey. -
Page 40: Hot Desking
1. Dial the appropriate feature access code. 2. Press #. 3. Press the *. To log into a Hot Desking 5324 IP Phone (the phone must be idle): 1. Press the HotDesk softkey. 2. Press the Login softkey. 3. Enter your Hot Desk User Extension Number. -
Page 41: Hot Desk Remote Logout
To log out of Hot Desking 5324 IP Phone (the phone must be idle): 1. Press the HotDesk softkey. 2. Press the Logout softkey. 3. Press the Confirm softkey. Note: Your profile can only be active on one phone at a time. If you log in from another phone without logging out from the first one, the system will automatically deactivate your profile on the first phone. -
Page 42: Night Answer
5312/5324 IP Phones User Guide To display the call history and view call detail: 1. Press the Call History feature key. The total number of missed calls is displayed in brackets (), the number of new missed calls is indicated with a *. -
Page 43: Release
The Night Answer feature key light flashes slowly for Night1, and rapidly for Night2. The Night Answer feature key light is off for when your phone is in Day service. To switch your 5324 IP Phone to Night Answer or Day service, or to view which service your 5324 IP Phone is currently in: 1. -
Page 44: Group Presence
5312/5324 IP Phones User Guide Group Presence Group Presence allows members of call groups (Hunt, ACD, Ring, and Personal Ring) to make themselves absent or present in a group. Only members who are present in a group are offered calls to that group. -
Page 45: Handoff - Personal Ring Groups
Press the Handoff key. To Pull an in-progress call from another member of the PRG: Lift the handset (optional if the device supports hands free operation). Press the Handoff key. 5312/5324 IP Phones User Guide - 39 -... -
Page 46: Using Your 5324 Ip Phone With The 5310 Ip Conference Unit
USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT The 5324 IP Phone supports the 5310 Conference Unit. Your phone may use the 5310 IP Conference Unit for conferencing. An optional mouse connected directly to the conference unit is used to control the conference unit on or off, to adjust the volume, mute the conference call, or to put the conference unit into Presentation mode. -
Page 47: Using The 5310 Conference Unit Without A Mouse
Press Power key on the mouse. Using the 5310 Conference Unit without a Mouse Use the procedures belo 5324 IP Phone will activa Module has been installed in the back of the phon Start a Conference Press SPEAKER key Adjust the Conference Unit ... -
Page 48: Using The Line Interface Module (5324 Ip Phone Only)
USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) 5324 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module... -
Page 49: Failover Mode
To make a call using the Line Interface Module line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call. 5312/5324 IP Phones User Guide - 43 -... -
Page 50: Emergency Calls
5312/5324 IP Phones User Guide Answer a Call To answer a call using the Line Interface Module line during an IP connection failure: Lift the handset. IP FAIL: ANALOG CALL appears on the display, and the call is answered. - Page 51 IP Programmable Key Modules (PKM) add programmable keys to the 5324 IP phones. An IP PKM Interface Module installs in the back of the 5324 IP Phone to allow the 12 or 48-button IP PKM to connect to the IP phone without using an additional LAN port.
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Page 52: Feature Access Codes
Cancel Call Forwarding - No Answer (Ext. & Int. Source) Cancel Call Forwarding Follow Me Cancel Call Forwarding Follow Me - Remote Cancel Call Forwarding Follow Me - Third Party Clear All Features 5312/5324 IP Phones User Guide FEATURE ACCESS CODES - 46 - **70 **71... - Page 53 Personal Speedcall - Remove Personal Speedcall - Store Remote Clear All Features Remote Hot Desking Logout Repeat Last Number Saved Save Last Number Tag Call Tone Demonstration 5312/5324 IP Phones User Guide FEATURE ACCESS CODES - 47 - **78 **79...
- Page 54 5312/5324 IP Phones User Guide Trunk Answer From Any Station (TAFAS) Trunk Double Flash Trunk Single Flash FEATURE ACCESS CODES - 48 -...