Mitel 8620 User Manual
  1. Manuals
  2. Brands
  3. Mitel Manuals
  4. IP Phone
  5. 8620
  6. User manual
Mitel 8620 User Manual

Mitel 8620 User Manual

Mitel ip phone user manual
Hide thumbs Also See for 8620:
Table of Contents

Advertisement

Quick Links

M I T E L
8620/8622
IP Phone User Guide

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 8620 and is the answer not in the manual?

Questions and answers

Related Manuals for Mitel 8620

Summary of Contents for Mitel 8620

  • Page 1 M I T E L 8620/8622 IP Phone User Guide...

  • Page 3: Commonly Used Feature Codes

    Answers calls. OUTGOING Selects an outgoing line for external calls. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature ACD Agent – Log In/Out Automatic IC Call Access –...

  • Page 4: Mitel ® 8620/8622 Ip Phone User Guide – Issue 14, June

    Placing a Page Announcement 1. Press the PAGE button. 2. Enter the page-zone number (0 to 9). 3. After the tone, make your announcement, and then hang up. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...
  • Page 5 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 8620/8622 IP Phone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.

  • Page 6: Safety Notices

    Maintenance and Repair There are no user serviceable parts inside the IP phones. For repairs, return the IP phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 7: Power Requirements

    Make sure the IP phone is plugged into an uninterruptible power supply (UPS). If your IP phone is plugged into the UPS and the power fails, it should remain powered on for about 10 minutes. If the IP phone is not plugged into a UPS and the power fails, the current call is dropped and you will not be able to use the IP phone until the power is restored.

  • Page 8: Phone Usage

    • The handset supplied with the IP phone is not certified for use with any other phone. Use of the handset with any other phone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring.

  • Page 9: Notice To Canadian Customers

    For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett...

  • Page 11: Table Of Contents

    Resetting the IP Phone to the Default Settings........
  • Page 12 System Forwarding ............33 Page viii Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...
  • Page 13 Enabling or Disabling the Page Feature ......... . 49 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Contents Page ix...
  • Page 14 Troubleshooting Tips ............56 Index Page x Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...

  • Page 15: Getting Started

    Getting Started Welcome The instructions in this guide are for using the 8620/8622 IP Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features.

  • Page 16: About Your Ip Phone

    1 – Handset 5 – Programmable buttons 2 – Display 6 – Dialpad buttons 3 – Message Indicator lamp 7 – Feature buttons 4 – Hold button 8 – Speaker Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...

  • Page 17: Feature Descriptions

    Handsfree Mode, you do not need to use the handset. Display The phone has a two-line display. When the IP phone is idle, the display shows your extension number, your username, the time of day, and the date. At other times it might show reminder messages, Do-Not-Disturb (DND) messages, number dialed, call sources, elapsed time of calls, current call costs, error messages, and so on.

  • Page 18: Message Indicator Lamp

    Programmable Buttons Most of the buttons on your IP phone are preprogrammed by the system administrator; however, you can program some of the IP phone buttons for quick access to features or speed- dial entries. See “Using Programmable Buttons” on...

  • Page 19: Feature Buttons

    ANSWER OUTGOING Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Action Activates features while on active calls. Depending on how your system is configured, you may need to press this button before you dial a feature code.

  • Page 20: Phone Connectors

    Getting Started Phone Connectors The 8620/8622 IP Phone has dedicated ports located on the back of the IP phone that connect both a handset and headset. In addition to handset and headset ports, the 8620/8622 IP Phone has connectors that are required for an IP phone.

  • Page 21: Phone Signals

    • Any buttons that are lit or blinking indicate call or feature activity. • All phone button lamps illuminate at the same time for a few seconds when the IP phone is reset or powered on. • The following actions may cause an error tone: o Pressing an invalid button combination.

  • Page 22: Headset Instructions

    When using a headset, press If you have both a headset and a handset connected to your IP phone and you are using the headset, you can quickly transfer audio to the handset by lifting the handset from the cradle.

  • Page 23: Personalizing Your Phone

    This chapter describes features you can use to personalize your IP phone. Adjusting the Viewing Angle You can tilt the IP phone stand for a better view of the buttons and display. To adjust the viewing angle: 1. Position the bottom of the IP phone base on a flat surface.

  • Page 24: Adjusting The Display Contrast

    Dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 10 (Up) or (Down) to adjust the contrast. (Speaker). Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...

  • Page 25: Using The Dialpad Buttons To Enter Characters

    6. Press 3. 7. Press 1. 8. Press Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 page 36). for a colon (:). (Speaker), or lift and replace the handset to save entries. Number of Times Dialpad Button is Pressed &...
  • Page 26 Page 12 Dialpad Characters — Mexican Spanish Number of Times Dialpad Button is Pressed & ñ Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Button Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...

  • Page 27: Using Programmable Buttons

    Slowly flashing Quickly flashing Continuously flashing Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 “Default Access Codes” and “Default Feature Codes” on page Before or after assigning the speed-dial number to a programmable button, make sure the speed-dial number has either a Station Speed Dial bin or System Speed Dial location assigned to it.

  • Page 28: Acd Agent – Log In/Out

    Most of the following feature codes work when your IP phone is idle. However, if NOTE you are on an active call or if the IP phone is off-hook, you may need to press To delete the characters entered: Press the MUTE button to move the cursor to the left and delete the characters entered.

  • Page 29: Automatic Trunk Call Access – On/Off

    Hookflash (Recall in Europe) Hunt Group – Remove Hunt Group – Remove/Replace Hunt Group – Replace LCD Contrast Control Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Feature Page Personalizing Your Phone Code New Code Page 15...

  • Page 30: Message – Cancel Left Message

    System Forward – On System Forward – On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring View Programmable Button Assignments Page 16 Feature Page Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Code New Code...

  • Page 31: View Button Assignments

    With the handset on-hook, dial 399. The display shows either ALTERNATE (or) STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 (Speaker) to exit. page (Special), and then dial 399. Personalizing Your Phone page...

  • Page 32: Activating Door Relay

    You can add the Activate Door Relay feature to a phone keymap button, just like any other station feature. To unlock a door: While idle or while on a call, dial 332. The door is unlocked. Page 18 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...

  • Page 33: Answering And Placing Calls

    With the handset on-hook, dial 360 to turn on (or off). AUTO TRNK ACCESS ON (or OFF) appears. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 (Speaker) to answer a call while using a headset, or to “Answering Waiting Calls” below.

  • Page 34: Redirecting Calls

    2. Dial 350 or press the flashing Trunk <number> button. This feature may or may not be enabled for your system. Page 20 Your system administrator creates Answer (Speaker). Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 page...

  • Page 35: Placing Calls

    Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your IP phone. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code).

  • Page 36: Placing External Calls

    Enter the Automatic Route Selection (ARS) feature code. The default code is 92000. Contact your system administrator for more information about using Select Line Group or ARS access codes. Page 22 page Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 page...

  • Page 37: Redialing A Number

    To use the Last Number Saved feature: • To save the last number dialed: While the IP phone is idle or while listening to the intercom dial tone, press REDIAL. LAST OUTSIDE NUMBER SAVED appears. • To redial the saved number: After selecting a line, press REDIAL. The number is redialed.

  • Page 38: Using Speed Dial

    7. Press # to save the location. STN SPD BIN # <number> UPDATED appears. Page 24 (Up) or (Down) to scroll through the speed-dial locations. (Up) or (Down) to scroll through the speed-dial bins. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 page...

  • Page 39: Dialing Station Speed-Dial Numbers

    SPD BIN # <number> UPDATED appears. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 (Up) or (Down) to scroll through the speed-dial bins, and then press # You can also program buttons to dial Station Speed-Dial numbers. See NOTE “Assigning Speed-Dial Numbers to Programmable Buttons”...

  • Page 40: Assigning Speed-Dial Numbers To Programmable Buttons

    Enter the speed-dial location (000 to 999 or 0000 to 4999). Page 26 (Up) or (Down) to scroll through the speed-dial bin. (Up) or (Down) to scroll through the speed-dial location. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 page 24...

  • Page 41: Using The Directory

    Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Characters Represented 2 A B C a b c Ç â ä à å ç Ä Å á 3 D E F d e f é ê ë è É...

  • Page 42: Using Account Codes

    To set an account code for all calls placed from your IP phone: Dial 391 followed by the account code, and then press #. ACCOUNT CODE ACCEPTED appears. This code is used for all calls made from your IP phone until it is disabled. To disable the code: Dial 391, and then press #.

  • Page 43: Call Features

    While on a call, the MUTE button. MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. Press the MUTE button again to unmute the microphone. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Call Features Page 29...

  • Page 44: Placing Calls On Hold

    • System Hold: Places an external call on hold in the system. You can then pick up the call from any phone that indicates a flashing Call button for the call, including the IP phone that placed it on hold.

  • Page 45: Transferring Calls

    1. Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears. 2. Dial the extension or hunt group number or press a DSS/BLF key where the call is ringing or holding. The call is transferred to the IP phone you are using and you are connected to the caller.

  • Page 46: Viewing Your System Information

    If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press Page 32 (Special), and then dial 300. (Special), and then dial 379. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...

  • Page 47: Forwarding Calls

    You can use System Forwarding to route calls based on the type of call and the idle or busy status of your IP phone. You cannot program the System Forward destination. You can only turn it on or off. Contact your system administrator for more information.

  • Page 48: Using Dynamic Extension Express

    For example, a holding call will recall the extension where it was placed on hold when the hold timer expires. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...
  • Page 49 While on an active call on an associated destination device, lift the IP phone handset and dial 388. A confirmation tone is played and the call is pulled back to your IP phone. If you enter the handoff feature code (388) and the display shows NO CALL TO...

  • Page 50: Placing Conference Calls

    To return to the conference: Press the flashing CALL button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. Page 36 (Hold), and then hang up. ENTER EXTENSION NUMBER Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...

  • Page 51: Ending A Conference And Placing All Parties On Hold

    This feature may or may not be enabled for your system. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 (Hold). CONFERENCE PARTIES ON HOLD (Hold) twice for internal parties or the flashing CALL button for external parties.

  • Page 52: Using Call Logging

    This feature may or may not be enabled for your system. Secondary Extension buttons must be programmed by your system administrator. Page 38 (Up) or (Down) to scroll through the entries. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Secondary Extension...

  • Page 53: Using Configuration Assistant

    You need a Configuration Assistant extension number to use this feature. Contact NOTE your system administrator for more information. Changing Your Station Password Before using Configuration Assistant, Mitel recommends that you change your default Station password to something more secure. To change your Station password: 1. Dial 392. ENTER PASSWORD appears.

  • Page 54: Changing The Dynamic Extension Express Settings

    Hang up, or press the Star button (*) to return to the main menu. Page 40 page 34 for more information. page 61 for more information about using DND. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...

  • Page 55: Changing The Manual Call Forwarding Settings

    Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 page 33 for more information about Manual Call Forwarding. Call Features...

  • Page 56: Using Remote Programming

    Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 57: Changing The Dnd Settings

    To turn off Call Forwarding using Remote Programming: Dial 355, and then hang up. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 page 47 for more information about using DND. page 39 for details on setting up a Station page 33 for more information about Manual Call Forwarding.

  • Page 58: Changing Your Station Password

    4. Enter your password followed by #. 5. Dial 392. 6. Enter the new password followed by #. 7. Enter the new password again followed by #. Page 44 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 page 39...

  • Page 59: Messages

    8620/8622 IP Phone User Guide – Issue 14, June 2010 page Because a variety of voice mail products work with the Mitel 5000 CP, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Unified Messaging...

  • Page 60: Viewing And Responding To Messages

    To delete waiting voice messages, you must connect to your voice mailbox. To delete waiting inter-station messages: 1. Press MSG. MSG <message information> appears. 2. Press * to delete the displayed message. Page 46 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...

  • Page 61: Using Do-Not-Disturb (Dnd)

    Buttons to Enter Characters” on 4. Press To turn DND off: Press DND. DO-NOT-DISTURB OFF appears. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 New Message Code (Up) or (Down) to scroll through the messages. page 11 for dialpad character descriptions.

  • Page 62: Using Reminder Messages

    Call Engineering Call Marketing Call Accounting Cancel DND Cancel Call Fwd Take Medication Make Reservation Review Schedule Lunch Reminder (Up) or (Down) to scroll through the messages. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 New Message...

  • Page 63: Paging Other System Users

    To enable or disable paging for your IP phone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Number Description Messages Page 49...

  • Page 65: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Hunt Groups page Page 51...

  • Page 66: Logging Out Of Acd Hunt Groups

    The feature is not available at your IP phone. • You already have four parties in your call. • Not enough system circuits are currently available. • The Agent Help Extension is in DND. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...

  • Page 67: Diverting Hunt Group Calls

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Hunt Groups page 37 for more information about Page 53...

  • Page 68: Using Barge-In

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 54 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...

  • Page 69: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the www.mitel.com. All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your IP phone.

  • Page 70: Troubleshooting Tips

    Contact your system administrator for more information. Before assigning the speed-dial number to a programmable button, you must store the number with either a Station or System Speed Dial bin. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Possible Solution...
  • Page 71 (388), the display shows NO CALL TO HANDOFF. Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010 Problem The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred: •...

  • Page 73: Index

    Call Logs, using 38 Callback, requesting (queuing the phone) 21 Caller ID Information displaying 32 viewing 32 Mitel 8620/8622 IP Phone User Guide – Issue 14, June 2010 ® Calls answering 19 camping-on to phone 21 conference 36 placing 36...
  • Page 74 Headset Instructions 8 Hold Individual 30 System 30 Hookflash, entering 30 Hunt Group Calls diverting 53 stealing 53 Hunt Group Calls, stealing 53 Hunt Group Supervisor Features 53 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...
  • Page 75 46 Do-Not-Disturb 47 error 55 leaving 45 pages 49 Reminder 48 Mitel 8620/8622 IP Phone User Guide – Issue 14, June 2010 ® replying to 46 responding 46 using 45 viewing 46 voice, listening to 46 Messages at Other Extensions, leaving 45...
  • Page 76 Time and Date, system 56 Tips comfort and safety 7 troubleshooting 56 Voice Mail User Guides 1 Voice Messages deleting 46 leaving 45 listening to 46 Volume Levels, changing 9 Mitel ® 8620/8622 IP Phone User Guide – Issue 14, June 2010...
  • Page 77 Index Waiting Calls, answering 19 Welcome 1 Wrap-Up Timer, stopping 52 Page 63 Mitel 8620/8622 IP Phone User Guide – Issue 14, June 2010 ®...
  • Page 80 Part No. 550.8119 Issue 14, June 2010 661/922:...

This manual is also suitable for:

8622

Table of Contents