Transferring Calls; Transferring Calls To Other Extensions; Transferring Calls To External Numbers; Using Reverse Transfer - Mitel USER GUIDE 8662 User Manual

Transferring Calls

You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See "Transferring a Conference" on
NOTE

Transferring Calls to Other Extensions

To transfer a call to another extension:
1. While on the call, press (TRANSFER), and then enter the extension number.
2. Do one of the following:

Transferring Calls to External Numbers

To transfer a call to an external number:
1. While on the call, press (TRANSFER).
2. Press the OUTGOING button or the Outgoing Call access code (the default code is 8) to
3. Dial the phone number.
4. Do one of the following:

Using Reverse Transfer

You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other
extensions. For example, if you receive a call while you are away from your desk, you can pick
up the call from another extension.
To use Reverse Transfer:
1. Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears.
2. Dial the extension or hunt group number where the call is ringing or holding. The call is

Viewing Your System Information

If you are on a call, you can temporarily view your user information (your user name and your
extension number) and the date and time.
To display your user information and the date and time:
Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009
If your system administrator has enabled Transfer-on-Connect for your phone, you
are automatically connected to calls transferred to your extension after the
transferring party hangs up. If this option is turned off, you must press a CALL
button to answer calls transferred to your extension.
•
Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing IC or CALL button to return to the caller.
•
Hang up to transfer the call and disconnect the call from your phone.
select an outside line.
•
Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing CALL button to return to the caller.
•
Hang up to transfer the call and disconnect the call from your phone.
transferred to the phone you are using and you are connected to the caller. See "Hunt
Groups" on page 47 for more information about using hunt groups.
Press (Special), and then dial 300.
page 34 for more information.
Call Features
Page 29