Placing Internal Calls; Requesting A Callback (Queuing The Phone); Using Camp-On - Mitel USER GUIDE 8662 User Manual

Placing Internal Calls

Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your phone. Contact your system administrator for a list of extension
numbers.
To place an internal call:
If there is no answer or if the extension is busy, you can do the following:
•
•
•

Requesting a Callback (Queuing the Phone)

When you request a callback (queue the phone), the system automatically calls to connect you
to the extension when it becomes available.
To request a callback:
To cancel the callback request:

Using Camp-on

Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
"Using Do-Not-Disturb" on
To use Camp-on:
Mitel ® 8662 IP Phone User Guide – Issue 13, September 2009
With or without the handset lifted, dial the extension number. If you enter incorrect digits,
you can press the MUTE button to move the cursor backward, deleting the last digits
entered.
If you are using Handsfree Mode, listen for the double tone and then begin to speak.
Request a callback (queue). See
Camp-on to the busy extension. See
Leave a message. See "Leaving Messages at Other Extensions" on
If there is no answer or if the extension is busy, press the QUEUE menu button or
(Special) followed by 6, and then hang up. QUEUE REGISTERED FOR <name>
appears. When the extension becomes available, your extension rings.
Press the CANCEL QUEUE menu button or 6. QUEUE REQUEST CANCELED
appears.
page
Stay on the line and wait for the extension to become available—do not hang up. If
Camp-on is enabled, you hear Music-on-Hold while you are waiting.
"Requesting a Callback (Queuing the Phone)"
"Using Camp-on"
43.
Answering and Placing Calls
below.
below.
page 41.
Page 19