Welcome... Welcome to the User's Guide for the desk phone MiVoice 5361 / 5361 IP for MiVoice Office 400 communications systems. This User's Guide will assist you with the use of your phone and introduce you step by step to the functions and configurations.
Deposit it at a return centre. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 8
• When handing over your product to others, make sure you enclose the relevant user information. Trademarks Mitel® is a registered trademark of Mitel Networks Corporation. All other trademarks, product names and logos are trademarks or registered trademarks of their respective proprietors.
With more than US$1 billion in combined annual revenue, 60 million customers world- wide, and #1 market share in Western Europe, Mitel is a clear market leader in business communications. For more information, go to www.mitel.com.
Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
After Warranty Service Mitel offers ongoing repair and support for this product. If you are not otherwise entitled to a remedy for a failure to comply with a guarantee that cannot be excluded under the Aus- tralian Consumer Law, this service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge.
Activated features. • To the right: Opens the Menu. • Downward: Opens Settings. • General: Scrolls forwards/backwards in the menu, navigates lists. Foxkey Executes displayed function using the key. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 15
Volume/cursor keys Adjusts volume. Call key Set up / answer a call. End key • Ends a call. • Exits input without saving and goes back to the idle state. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
• Activate discreet ringing • Melody deactivated Forwarding activated New text messages New voice messages • Voice message retrieved • Voice mail greeting with possibil- ity to leave a voice message MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 17
Data and voice encryption (only audio quality) (only MiVoice 5361 IP) MiVoice 5361 IP) Phone book Business number Private number Mobile number Presence state Available (default) Absent Meeting Busy Not available MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
After the call the call duration is indicated. Call charges are also displayed after any exter- nal call which you initiated, provided your provider supports this function. Put the handset on-hook. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Press the Redial key several times or press the down navigation key to scroll through all the phone numbers you last dialled. Pick up the handset. The phone number displayed is dialled. ➔ MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
You can switch the microphone on and off during a call. Switching the microphone off: Press Microphone key. The microphone is deactivated, is displayed. ➔ Switching the microphone back on: Press the Microphone key once again. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Press the Foxkey on the place where the function you want appears on top of the display. <long> Keep the Foxkey held down for a moment (about 2 seconds). MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Press the relevant digit key repeatedly until the character you want is displayed. Note: Only capital letters for MiVoice 5361. - . ? 1 ! , : ; ’ " ¿ ¡ A B C 2 Ä Æ Å Ç...
Press Foxmenu > Foxkey or A>a. a>A Note: Only capital letters for MiVoice 5361. Correcting your input You notice you have entered a wrong digit or character. You can either delete the input one character at a time or cancel the entire input.
End input without saving: Press the End key. Back to the idle state in the menu: Press the End key. Other navigation possibilities Scrolling back through the menu: Press the Correction key. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Depending on the situation the indicator LEDs either flash or remain steadily lit. State Description Flashes fast Incoming call Flashes slowly Appointment call • New voice message or new text message • Callback MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Note: If the phone is unable to find a matching user, will appear on List empty the display. Pick up the handset. ➔ The phone number displayed is dialled. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
• The search function is not affected by upper/lower case and special characters. • When searching in external phone books you must always enter por- tions of the first and last name and possibly of the town name. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
• The search function is not affected by upper/lower case and special characters. • When searching in external phone books you must always enter por- tions of the first and last name and possibly of the town name. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Foxkey. Call lists Call lists Select Scroll to the call list and press the Foxkey. Answered calls Answered calls The display shows the list of the last calls. ➔ MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Activate the key's second allocated phone number: Press the key twice in quick succession. The key's second allocated phone number is displayed. ➔ Pick up the handset. The phone number is dialled. ➔ MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Someone has asked you to call back. You can tell this from the lit attention LED in the idle state. The display shows Callback requested. Call To answer the callback request: Press Foxmenu > Foxkey Call. The phone number is dialled. ➔ MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
As a result of your call waiting, the person hears a call waiting tone and your phone num- ber or name appears on his display. The user has the possibility of answering, deflecting or rejecting your call. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
End call Ending a current call: Press Foxmenu > Foxkey call. The first call is terminated. You are now connected with the party who ➔ initiated the call waiting. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 37
You can also search in the phone book, last-number redial list or call list for the phone number of the person you are looking for. You can also start the announcement using > > Menu Call features > User/Group. Announcement MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
"Changing the PIN", page 76 or use the function code *47 (see User Guide Function Codes on the Mitel DocFinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
• If the other user does not answer, you can cancel the enquiry call with Foxmenu Foxkey and take back the first call. End call MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Note: Depending on the system configuration you may hear an attention tone. Leaving a conference call: Put the handset on-hook. The other conference parties remain in the call. ➔ MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
You can also allocate the Park function to a freely configurable key (see chapter "Confi- guring keys", page 83). Press Foxmenu > Foxkey Park. Park Your call partner is now parked locally. ➔ Put the handset on-hook. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
When the predefined or maximum recording time is reached, the recording stops auto- matically, the file is sent to your e-mail address and a new recording starts at the same time. Contact your system administrator for more information. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
By simply pressing the presence key you can activate a call forwarding uncondi- tional. Note: You can configure the presence key like any other configurable key (see chapter "Con- figuring keys", page MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
• during dialling by name; Notes: • External applications such as Mitel Open Interfaces Platform (OIP) can affect your presence status. Example: You have a meeting in your Outlook calendar from 2 to 4 pm. Your presence state changes from Available to Meeting. This presence state has assigned a presence profile that automatically executes the appropriate action com- mands, for example call forwarding to voice mail.
Page 45
Enter an internal name or call number and press the presence key. Select the user you want from the phone book or a call list. Press the presence key, then a Team key. Presence status is displayed. ➔ MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
With call forwarding you can forward incoming calls directly to a different destination. Notes: • One diversion applies to all connected phones, in one number user concept. • Only one forwarding variant at a time is possible. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 47
• Call forwarding applies to all connected phones, in the one number user concept. • Only one forwarding variant at a time is possible. Press Foxmenu > Foxkey Menu. Menu Scroll to and press the Foxkey. Forwarding Forwarding Select MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 48
• Only one forwarding variant at a time is possible. Press Foxmenu > Foxkey Menu. Menu Scroll to and press the Foxkey. Forwarding Forwarding Select Scroll to and confirm with the Foxkey. Call Forwarding Call Forwarding MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Select one of the text messages stored in the system and press the <Text message> Foxkey. Select Adapt or expand the text and confirm with the Foxkey. Forwarding is activated. ➔ MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
The phone is now locked; is displayed. ➔ To lock all your phones, execute the function code *33* <PIN> # (see ➔ User Guide Function Codes on the Mitel DocFinder). MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 51
Free Free ➔ The phone is unlocked. To unlock all your phones, execute the function code #33* <PIN> # ➔ (see User Guide Function Codes on the Mitel DocFinder). MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
• To find out how to configure a voice mail, refer to the chapter "Confi- guring voice mail", page 80 or in the User Guide Voice Mail Systems on the Mitel DocFinder. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
You can use one of the text messages stored in the system directly, modify it or create a new text message. Press Foxmenu > Foxkey Menu. Menu Scroll to and press the Foxkey. Text message Text message Select Scroll to and press the Foxkey. Select MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Text message Inbox sage and continue as described above. Note: You can select and read a new text message even during an active call using > Inbox. Text message MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Enter the number of the phone from which you want to pick up the call <Phone number> and confirm with the Foxkey. You are now through to the caller. ➔ MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 56
Read Reading the alarm: Press the Foxkey. Read Displays detailed information; the alarm is not deleted. ➔ Delete Deleting the alarm: Press the Foxkey. Delete Deletes the alarm. ➔ MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 57
The called party's display shows your personal phone number and not the number of the phone from which you are making your call. Any call charges incurred will be charged to you. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 58
When general bell is configured in the system, you can search for an internal user using the general bell. The paged person can answer from any phone. Press Foxmenu > Foxkey Menu. Menu Scroll to and press the Foxkey. Call features Call features Select MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Discreet ringing is available on your phone as an alternative to the usual ringing. If dis- creet ring is activated, the phone rings only once. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 60
MCID has to be enabled by your provider. Your provider will inform you about accessing the recorded call data. This function must be stored under a function key (see chapter "Configuring keys", page 83). MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 61
Menu Activated features Reset Per- sonal call routing. <Call routing> Renaming personal call routing: Press > > > > Modify. Menu Settings General Personal call routing MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 62
• If you intend to use this function notify your call party in advance. 1. Enter the call number of the user you want. <Phone number> 2. Once the busy tone sounds, press key 4. Silent intrusion is activated. ➔ MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Enter call number and PIN and confirm with the Foxkey. <Call number, PIN> You are now logged in and can use the free seating phone with your ➔ personal settings. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 64
Alarm cancellation delay: Your system administrator can set a delay (0-60 seconds, depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number. If the user does not dial another phone number during this predefined time or puts the handset back down again, a connection with the Hotline number is automatically set up.
Functions with OpenCount OpenCount is a software package used for the call logging management on the communication system. The application can be integrated into your Mitel commu- nication system and enables the logging, the administration, and the analysis of all call and connection data.
Mitel Alarm Server is used. A patient needs help and presses the alarm button. The Mitel Alarm Server sends a visual (e.g. “Alarm Room 20”) and during 10 seconds also an acoustic alarm signalling to the responsible nursing staff's phone.
Page 67
Alarm cancellation delay: Your system administrator can set a delay (depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number. If the user does not dial another phone number during this predefined time or puts the handset back down again, a connection with the Hotline number is automatically set up.
Unlike the hotline feature (see chapter "Hotline", page ) hotline alarm can only be used with a specifically configured Mitel Alarm Server. Setting functions by remote control This section explains how you can alter your phone’s settings even if you are not directly at your phone.
Press the Team key for the team partner. The phone number and possibly the name of the team partner appear ➔ on the display. The team partner is called. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 70
(see chapter "Store a team partner under a key – team key", page 84). MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Delete "Wake-up call has expired" Press the Foxkey. Delete In case of daily wake-up call, the wake-up call status is reset. Other- ➔ wise, the wake-up call status is set to OFF. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Note: The volume cannot be modified if you are in a call in edit mode and if the DTMF mode is activated (see Chapter "Configuring the DTMF mode", page MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
If you do not want to be disturbed during a certain time, you can set your phone not to ring with Suppress ring tone. Deactivated ringing is displayed with Note: Please note that the ringing volume may be reduced if MiVoice 5361 is not connected to the power supply. Press Foxmenu, then Foxkey Menu.
Foxkey. General General Select Scroll to and press the Foxkey. DTMF DTMF Modify Activate or deactivate DTMF and confirm with the Foxkey. <DTMF setting> ➔ The setting is stored. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
• For each digit entered, the display shows an "*". • You can also change the PIN with function code *47 (see User Guide Function Codes on the Mitel DocFinder). MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 77
Personalizing your phone Identifying the communication system This phone can be connected to different Mitel communications systems. You can verify to which system your phone is connected to. Press Foxmenu, then Foxkey Menu. Menu Scroll to and press the Foxkey.
Select the required setting and confirm with the Foxkey. The setting is stored. ➔ Note: You can deactivate an activated protection using Foxmenu > > Menu > FoxkeyReset. Activated features MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Modify the contact data and confirm with the Foxkey. <Name, phone no.> <Entry> Deleting an entry: Select the entry you want and press Foxmenu > Foxkey Delete. The entry is now deleted. ➔ MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
<Greeting> Playback the greeting: Select the greeting you want and press Foxmenu > Foxkey Play. You can monitor your personal greeting text and re-record it if neces- ➔ sary. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
The greeting to be played back can be Voice configured with voice mail greeting. • greeting: Activate the greeting you want. Voice mail – is: your currently defined greeting is used. Keep settings as MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 82
After you have changed and saved the active presence profile you have to temporarily select another presence profile and then reacti- vate the presence profile you want in order to have the settings applied. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Enter phone numbers and names and confirm with the Foxkey. Notes: • The text mode for letter input is automatically activated. • You can use the Correction key to delete any incorrect character. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 84
• to choose between answering directly using automatic hands-free operation, picking up the handset, and pressing the Team key. The following audio settings are possible: Ring, Melody, Speed, Answer. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 85
• If you select answer using or Hands-free, you must also spec- Handset ify the Priority, with 1 being the highest priority, and 8 the lowest: MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
After the announcement the caller will then hear the ring-back tone again. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 87
This function lets you specify which of your phones signals incoming Ring alone calls acoustically (as part of the one-number user concept). For fur- ther information refer to chapter "Activating ring alone", page 62. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 88
You can charge the charges and call information of your outgoing PIN call rebook and incoming calls to certain projects. For further information refer to chapter "PIN telephony", page 65. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Dial phone number last dialled ("R") "I201" Seize line ("I") and dial phone number 201 "I*21201X" Seize line ("I"), activate call forwarding unconditional ("*21") to phone number 201, disconnect ("X") MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Page 90
• Text mode has to be activated before you can enter function commands. • Functions that are not available via the menu can be activated using function codes (see User Guide Function Codes on the Mitel DocFinder). • You can only activate certain function codes if the same function cannot be obtained via the menu.
Telephone connection cable cable MiVoice 5361 Stand rest; can also be used as Quick User's Guide and a mounting frame for wall mount- safety information Options Plug-in power adapter MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest. • Connect the phone as indicated in chapter "Connect MiVoice 5361", page 95 and "Connect MiVoice 5361 IP", page 96.
• Fit the screws for securing the stand rest and mount the stand rest (Figure A). • Connect the handset and phone cord to the phone (Figure B). For the correct connec- tion assignment refer to Chapter "Connect MiVoice 5361", page 95 and "Connect MiVoice 5361 IP", page 96.
• Set channel selector switch on the underside of the phone. Contact your system administrator for more information. Logging your phone on Your system administrator has to prepare the system before you can log on your phone. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
• Plug the connector at the loose end on the underside of the phone into the LAN socket. • Desk installation only: To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
• Connect the power supply to the mains power. Logging the IP phone Your system administrator has to prepare the system before you can log on your phone. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Restricted mode following a software update without update licence. Note: For all other messages, faults and questions you may have, contact your system administrator. MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
This product contains the following software subject to GPL provisions: • Linux kernel, available at www.kernel.org/ • Busybox, available at www.busybox.net/ This product contains the following software subject to the LGPL provisions: • ucLibc, available at www.ucLibc.org/ MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
[a]. The list below indicates which system versions support the relevant features. Contact your sys- tem administrator for more information. R2.0 R3.0 MiVoice 5361 / MiVoice 5361 IP eud-1677/1.0 – R3.0 – 08.2015...
Need help?
Do you have a question about the MiVoice 5361 and is the answer not in the manual?
Questions and answers