Mitel 5215 Administration Manual
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Mitel 5215 Administration Manual

Sip user and administrator guide
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SIP USER and ADMINISTRATOR GUIDE

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Summary of Contents for Mitel 5215

  • Page 1 SIP USER and ADMINISTRATOR GUIDE...
  • Page 2 Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    Accessing Other Documentation..................... 2 ABOUT SIP AND YOUR PHONE................3 User SIP Account ........................ 3 Administrative Mode ......................3 The 5215 IP Phone......................3 The 5220 IP Phone......................4 Elements of Your Phone...................... 5 Accessories for Your Phone ....................6 Headsets ............................
  • Page 4 5215 and 5220 IP Phone SIP User and Administrator Guide Adjusting Handset Receiver Volume..................... 13 Speaker Volume ........................ 13 Adjusting Speaker Volume ......................13 Display Contrast ........................ 13 Adjusting Display Contrast ......................13 Programming/Modifying/Deleting Personal Keys............... 14 Display Language ......................14 Setting Display Language ......................
  • Page 5 Table of Contents Accessing your Voice Mail Messages................... 23 USING ADVANCED FEATURES ................24 Do Not Disturb ........................24 Enabling/Disabling Do Not Disturb....................24 Call Logs..........................24 Viewing a Call Log Entry ....................... 25 Deleting a Call Log Entry....................... 25 Dialing a Call Log Entry.........................
  • Page 6 5215 and 5220 IP Phone SIP User and Administrator Guide User SIP Accounts......................37 Configuring a User SIP Account ....................38 Modifying the Display Name ......................38 Viewing a User Name........................38 View/Modify the Network Settings ..................38 Viewing the IP and MAC Addresses ..................... 38 Modifying Network Settings......................
  • Page 7 Table of Contents APPENDIX B - SPECIFICATIONS................49 - v -...
  • Page 8 5215 and 5220 IP Phone SIP User and Administrator Guide - vi -...

  • Page 9: Welcome

    Web Configuration Tool online Help. • About SIP and Your Phone: information on SIP, and the 5215 and 5220 IP Phones, their features and supported accessories. • Getting Started: information on how to access the Superkey Menu Interface and the Web Configuration Tool to program and use your phone’s features.

  • Page 10: Accessing Other Documentation

    5215 and 5220 IP Phone SIP User and Administrator Guide Note: If you have administrative privileges, you will have access to both the user and the administrator Web Configuration Tool online Help systems. Accessing Other Documentation To access other Mitel phone and peripheral documentation: 1.

  • Page 11: About Sip And Your Phone

    In SIP mode, your 5215 or 5220 IP Phone becomes an intelligent SIP phone that manages its own call states and features. SIP uses the Internet to connect your 5215 or 5220 IP Phone to other SIP phones. To make a call you can dial by SIP URL or IP address. You can also make calls to phones on the Public Switched Telephone Network (PSTN), or “regular”...

  • Page 12: The 5220 Ip Phone

    5215 and 5220 IP Phone SIP User and Administrator Guide Figure 1: 5215 IP Phone The 5220 IP Phone The 5220 IP Phone has eight fixed-function keys, two arrow keys, three softkeys and 14 personal keys with built-in status indicators. The personal key on the bottom right is always your Prime Line.

  • Page 13: Elements Of Your Phone

    In this guide, the arrow keys are represented by Keypad When making a call, used to enter the number, name, SIP URL or IP address you want to dial. When programming the 5215 or 5220 IP Phone, used to enter information. Depending - 5 -...

  • Page 14: Accessories For Your Phone

    Allow you to initiate, receive and manage calls by using the pre-assigned Line keys. The default Line key is Line 1. On the 5215 IP Phone, Line 1 is the bottom left key (see Figure 1 on page 4), and, on the 5220 IP Phone, Line 1 is the bottom right key (see Figure 2 on page 4).

  • Page 15: Getting Started

    Getting Started Getting Started After installing and familiarizing yourself with your 5215 or 5220 IP Phone, you are ready to access and use your phone’s SIP and “regular” features. To do so, you may use either of the following two interfaces: •...

  • Page 16: Menu Item Selection

    Before using your phone, note the following menu selection and data entry information: • If you have a 5215 IP Phone, press Σ, 0 and # to select menu items as indicated on the display. For example, if options Σ=YES 0=DEFAULT #=NO appear and you want to select YES, press Σ...

  • Page 17: Passwords

    • Accessing certain SIP-related menus through the phone’s Superkey Menu Interface (Administrator only). • Accessing the Web Configuration Tool. Phone Passwords Only your Administrator requires a user name and password to access all configurable SIP features of the 5215 or 5220 IP Phone. - 9 -...

  • Page 18: Web Configuration Tool Passwords

    Administrator. Call Encryption Indicator The 5215 and 5220 IP Phones automatically provide Secure Real-time Transport Protocol (SRTP) voice encryption when connected to a phone that also supports SRTP. A “secured call” icon (closed padlock) appears on the display for encrypted calls, and for conference calls in which all connected parties support SRTP.

  • Page 19: Protect Your Hearing

    Getting Started Protect your Hearing The 5215 and 5220 IP Phones have a control for adjusting the volume of the handset receiver or headset (see Customizing Your Phone on page 12). Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

  • Page 20: Customizing Your Phone

    5215 and 5220 IP Phone SIP User and Administrator Guide Customizing Your Phone This section provides procedures to customize the following aspects of your 5215 or 5220 IP Phone: • Ringer volume and pitch • Handset receiver volume • Speaker volume •...

  • Page 21: Adjusting Ringer Pitch

    Note: If your phone loses power, the settings will return to the default settings. Display Contrast Adjusting Display Contrast You can adjust the display contrast of your 5215 or 5220 IP Phone to suit your preference. To adjust the display contrast of your phone: - 13 -...

  • Page 22: Programming/Modifying/Deleting Personal Keys

    5215 and 5220 IP Phone SIP User and Administrator Guide • While the phone is idle, press . The new setting stays in effect until you change it again. Note: If your phone loses power, the settings will return to the default settings.

  • Page 23: Making And Answering Calls

    Making and Answering Calls Making and Answering Calls Once your 5215 or 5220 IP Phone is installed and configured to SIP mode, you can start using your phone and all of its features, including “regular” and SIP. This section describes the different methods available to make and answer calls using your SIP-supported 5215 or 5220 IP Phone.

  • Page 24: Dialing By Sip Url Or Ip Address (5220 Ip Phone Only)

    5215 and 5220 IP Phone SIP User and Administrator Guide 1. Lift the handset. 2. Press NAME. 3. Enter the name of the party you want to call. Note: If the name has more than 20 characters, only the last 20 characters will appear.

  • Page 25: Using The Handset, Headset Or Speaker To Answer Calls

    Making and Answering Calls Using the Handset, Headset or Speaker to Answer Calls To answer a call, do one of the following: • For handset mode, lift the handset. • For headset mode, press the Headset key, and then press the flashing green Line key. •...

  • Page 26: Call Handling

    5215 and 5220 IP Phone SIP User and Administrator Guide Call Handling You can use the Superkey Menu Interface or the Web Configuration Tool to access features explained in this section. While on a call, you can use the Web Configuration Tool to change some of these settings, but the changes will not take effect until you have finished the call.

  • Page 27: Enabling/Disabling Call Forward

    You can transfer an active call to another party. To do so, at least one line must be free on your phone. Note: The 5215 IP Phone supports two lines, and the 5220 IP Phone supports four lines. If all lines are busy on your phone, none of your callers will be able to transfer their call away from you to another phone.

  • Page 28: Transferring A Call To A Third Party Already On Hold

    3. Hang up. Call Waiting On the 5215 IP Phone, you can have one call waiting while you are connected on another call. On the 5220 IP Phone, you can have a maximum of three calls waiting – any new call goes to the next free line.

  • Page 29: Adding A Party On Hold To A Call In Progress

    Note: If the originator of the conference call hangs up, then the remaining two parties stay connected. Hold The 5215 IP Phone supports a maximum of two held calls at the same time. The 5220 IP Phone supports a maximum of four held calls. Putting a Call on Hold To put a call on hold: •...

  • Page 30: Changing On Hold Settings

    5215 and 5220 IP Phone SIP User and Administrator Guide Changing On Hold Settings When you place a call on hold, you will hear a regular beep after a programmed delay to remind you that you have a call on hold. If the handset is in its cradle, you will hear the beep through the handsfree speaker.

  • Page 31: Accessing Your Voice Mail Messages

    Call Handling Note: For administrative information on voice mail, see Voice Mail on page 41. Accessing your Voice Mail Messages To access your voice mail message(s): 1. Lift the handset, and then do one of the following: • Press Message. •...

  • Page 32: Using Advanced Features

    7). Call Logs Call Logs keeps a record of your missed, answered and outgoing calls. On the 5215 IP Phone, Call Logs records the five most recent calls for each of the three types of calls; on the 5220 IP Phone, the ten most recent calls for each of the three types of calls are recorded.

  • Page 33: Viewing A Call Log Entry

    Using Advanced Features When you have missed incoming calls, the number of calls missed replaces the date on your phone’s display. Note: Call log information is automatically saved every 4 hours; therefore, if you reset your phone between that 4-hour interval, any missed, answered or outgoing calls that have occurred during that time will not be stored.

  • Page 34: Dialing A Call Log Entry

    You can register your SIP ID with several SIP sets and have all configured sets ring simultaneously. The indicator lamps of all configured aliases will flash until the call is answered, and then all lamps except the answering set are extinguished. All Mitel SIP phones support call forking.

  • Page 35: Switching Between Headset And Handsfree Modes

    • Press Microphone again. Phone Book The Phone Book is a scrollable list of contacts from which you can make a call. On a 5215 IP Phone, your Phone Book can hold a maximum of 20 contacts. On a 5220 IP Phone, your Phone Book can hold a maximum of 60 contacts.

  • Page 36: Modifying A Phone Book Entry

    5215 and 5220 IP Phone SIP User and Administrator Guide Note: Press <−−− to delete characters. 6. Press SUBMIT. After the information is saved, PROGRAM NAME? appears on the display. 7. Press YES, and then enter the name of the contact.

  • Page 37: Shared Lines And Keys

    An exception to this scenario occurs when the server is configured to allow line seizure by multiple lines. Mitel SIP phones support multi-call server programming. Requirements for making calls and picking up held calls from shared lines are the same as normal (non-shared) lines.

  • Page 38: Rss (Web) Feed

    You can program a Personal key as a Speed Dial to call someone with one key press. On the 5215 IP Phone, you can program Personal keys 3 and 4 as Speed Dials. On the 5220 IP Phone, you can program Personal keys 1 through 7 in the left row as Speed Dials.

  • Page 39: Programming A Speed Dial Key

    Using Advanced Features 1. Press Superkey, and then press NO until PROGRAM PERSONAL KEYS? appears on the display. 2. Press OK. SELECT A KEY appears on the display. 3. Press a Personal key. If the key has been programmed, the programming information appears on the display.

  • Page 40: Programming Features In Speed Dial Keys

    5215 and 5220 IP Phone SIP User and Administrator Guide Programming Features in Speed Dial Keys For Sylantro and Broadworks deployments, you can program feature access codes that require additional user input as Speed Dial keys. To access the feature directly, simply enter the feature access code (for example, *67) as the Speed Dial number in the Key Programming page of the Web Configuration tool.

  • Page 41: Making Calls Using Speed Dial

    Using Advanced Features Making Calls Using Speed Dial To make a Speed Dial call: 1. Lift the handset. 2. Press the Personal key programmed with the desired Speed Dial. The call is made. Time and Date A Simple Network Time Protocol (SNTP) server (version 4 or later) provides your phone with the date and time;...
  • Page 42 5215 and 5220 IP Phone SIP User and Administrator Guide • To return to the main menu, press NO, and then proceed to step 11. 10. Enter the date (for example, enter 161204 for 16 December 2004), and then press SUBMIT.

  • Page 43: Administrator Tools

    As the Administrator, use the default administrator user names and passwords to first access all configurable features of the 5215 or 5220 IP Phone. It is recommended that you change these passwords as soon as possible to prevent unauthorized changes to the phone.

  • Page 44: Changing Phone Passwords

    5215 and 5220 IP Phone SIP User and Administrator Guide Table 4: 5220 IP Phone Default Administrator User Name and Password Default User Name Default Password admin 5220 Administrator Note: For Web Configuration Tool administrator and user password information, see Web Configuration Tool Passwords on page 10.

  • Page 45: Protocols

    Administrator Tools Protocols You can control whether the phone can be accessed through the following communication and media protocols: • Hypertext Transfer Protocol (HTTP) • Trivial File Transfer Protocol (TFTP) • Telnet • Simple Network Management Protocol (SNMP) • Secure Real-time Transport Protocol (SRTP). Enabling/Disabling Communication and Media Protocols Note: To have access to the Web Configuration Tool, HTTP must be enabled.

  • Page 46: Configuring A User Sip Account

    To view the phone’s active user name: 1. Press Superkey. 2. Press the third Personal key (counting upwards from the bottom on the 5215 IP Phone) or the Line 3 key (5220 IP Phone). The user display name (top) and user name (bottom) appears.

  • Page 47: Upgrade Phone Firmware

    8. For the settings to take effect, reboot the phone (i.e. unplug the power source from the phone, and then plug the power source back in). Note: For information on hotkeys to reboot the 5215 or 5220 IP Phone, refer to the Web Configuration Tool online Help for the Administrator (see Supporting Documentation on page 1).

  • Page 48: Upgrading The Firmware

    5215 and 5220 IP Phone SIP User and Administrator Guide 1. Press Superkey. 2. Press the Line 2 key. Both the main and boot firmware versions appear on the display. 3. Press Superkey to return to the default display. Note: You also view firmware versions on the Web Configuration Tool home page (see The Web Configuration Tool on page 7).

  • Page 49: Automating Firmware Upgrades

    To upgrade firmware on multiple phones, refer to the Mass Deployment topic in the Administrators Tools section of the Web Configuration Tool Online Help. Using SIP Enhanced Mode SIP Enhanced mode enables your 5215/5220 phone to support server-enhanced shared lines including Sylantro Bridged Line Appearance (BLA) and Broadsoft Shared Call Appearance (SCA).

  • Page 50: Daylight Savings

    Tool online help. Hot Line When a Hot Line number, SIP URL or an IP address is set up, the 5215 or 5220 IP Phone automatically dials that number or address when taken off-hook. For Hot Line programming instructions, access the Administrator Tools > Configuring SIP Features section in the Administrator’s Web Configuration Tool online help.

  • Page 51: Global Rss Feed

    You can program a global RSS feed or branding message that will be displayed on Line 1 of Mitel SIP Phones when the phones are idle. You program the global RSS feed in the Advanced Features section of the Web Configuration Tool. For more information, refer to the Web Configuration Tool Online Help.

  • Page 52: Appendix A - Troubleshooting

    5215 and 5220 IP Phone SIP User and Administrator Guide Appendix A — Troubleshooting This section contains troubleshooting information about • Phones working behind a non-SIP compliant router. • Phone error messages. • Maintenance logs. • Call statistics to remotely debug audio problems.

  • Page 53: Phone Error Messages

    – the phone is stuck on “PPPoE Initialize” during the boot program. Appears on the 5215 or 5220 IP Ensure SIP registration server is NO REG Phone, indicating that the phone running.

  • Page 54: Maintenance Logs

    Time and Date Setting the Correct Time and Date on the Phone Use the Web Configuration Tool to configure your 5215 or 5220 IP Phone to obtain the time and date automatically by consulting a Simple Network Time Protocol Server (SNTP), version 4 or later.

  • Page 55: Port Mirroring

    Appendix A — Troubleshooting Port Mirroring Enabling/Disabling Port Mirroring You may want to mirror the LAN and PC ports to and from the phone for debugging purposes. To enable or disable port mirroring: 1. Plug the DC adapter cord into the power input, and press and hold at the same time until NETWORK SETTINGS? appears on the display.

  • Page 56: Dhcp Trace

    5215 and 5220 IP Phone SIP User and Administrator Guide DHCP Trace In order for the phone to perform a DHCP request, use the DHCP TRACE? submenu. You can then review the parameters that the DHCP returns. After you have reviewed the trace information, the DHCP Lease is released.
  • Page 57 Appendix B - Specifications Appendix B - Specifications For a complete list of supported features (including Sylantro and Broadsoft features) and supported RFCs, access the Specifications topic in the Web Configuration Tool online help. - 49 -...

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